Lobby
Check availability

Reviews of Courtyard by Marriott Houston I-10 West/Energy Corridor

3 out of 5
Courtyard by Marriott Houston I-10 West/Energy Corridor
12401 Katy Freeway, Houston, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 497 out of 877 reviews" "
Rating 8 - Good. 249 out of 877 reviews" "
Rating 6 - Okay. 69 out of 877 reviews" "
Rating 4 - Poor. 29 out of 877 reviews" "
Rating 2 - Terrible. 33 out of 877 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel we have ever stayed in! Don’t wast your time or money.
Stayed 6 nights in Mar 2024
Response from GSM on 26 Mar 2024
We are so sorry to hear about your experience with us. We strive to provide great service and a great overall experience for all our guests. Obviously, we fell short of your expectations. We would love to hear back from you and hopefully get this correct in the future.

10/10 Excellent

octavio, Lufkin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from GSM on 7 Mar 2024
Thank you for your positive feedback. We will share this with our staff and as always, we hope to see you again

10/10 Excellent

Hania

Liked: Amenities, property conditions & facilities
Safe quiet and clean
Response from GSM on 4 Mar 2024
Thank you so much for your comments. We always love to hear positive feedback from our valued guests. We hope to see you in the future and can not wait to host you again.

10/10 Excellent

Tracy

Liked: Cleanliness, amenities, property conditions & facilities
Great pillow
Stayed 2 nights in Jan 2024
Response from GSM on 26 Jan 2024
Thank you for your feedback and perfect score. We cannot wait to host you again in Houston.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from GSM on 26 Jan 2024
Thank you for your feedback and a perfect score. We greatly appreciate you and cannot wait to host you again in Houston.

8/10 Good

John V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from GSM on 15 Jan 2024
Thank you for your feedback. We will share this with our staff and leadership team. We hope to see you again in the future.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. My favorite was the back patio.
Stayed 1 night in Oct 2023
Response from Gary-GSM on 9 Jan 2024
Thank you for your wonderful feedback. We greatly appreciate you being here as a part of our family. Please come back and visit us soon .

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from GSM on 9 Jan 2024
Thank you for your wonderful feedback. Please come back and visit us soon

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be safety conscious
My only concern is there were some suspicious looking people loitering around the parking lot at night.
Stayed 1 night in Dec 2023
Response from GSM on 1 Jan 2024
Thank you for your feedback. We strive to provide a safe environment for our customers, and appreciate your feedback on the matter. Thank you for the wonderful score and we look forward to seeing you again.

10/10 Excellent

Charrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GSM on 1 Jan 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Leahli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gary Richard on 26 Dec 2023
Thank you for your score of 5 out of 5! We are very appreciative of your response and hope to see you in Houston again.

10/10 Excellent

Lalar

Stayed 3 nights in Dec 2023
Response from Gary Richard on 26 Dec 2023
Thank you so much for your score of 5 out of 5! We appreciate the positive feedback and hope to see you in the near future.

6/10 Okay

lawanda

Business traveller
Liked: Cleanliness, staff & service
Business Stay
Beds were comfortable I can say. Well the back of the hotel need more lighting (dark), outdated popcorn ceilings/walls in our room, no main light just lamps, shower head need replacing.
Stayed 1 night in Dec 2023
Response from GSM on 14 Dec 2023
Lawanda,Thank you for your recent stay with us. We strive to offer quality care and service at our hotel. We are so sorry we did not meet your expectations and would love for you to stay with us again in the near future. We are currently working to address these concerns and hope you have a wonderful holiday season.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from GSM on 14 Dec 2023
Angela,Thank you for your wonderful review. We look forward to seeing you again.

2/10 Terrible

Marie

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Emily Taylor-General Manager on 20 Dec 2023
We are sorry to hear your stay did not go as expected. If you have any additional information you would like to provide as to where we went wrong, I am here to help.Thank you

2/10 Terrible

Thomas

Stayed 2 nights in Nov 2023
Response from GSM on 14 Dec 2023
ThomasWe are so sorry we did not meet your expectations. We strive for excellent customer service and attention to detail. We will be working harder to improve our guest experience.

6/10 Okay

Tina

Travelled with family
Liked: Staff & service
Disliked: Amenities
It was OK.
Stayed 3 nights in Nov 2023
Response from Emily Taylor-General Manager on 7 Nov 2023
Thank you for your recent stay! We hope to see you again in the future

10/10 Excellent

Shelly, Mountlake Terrace

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The outside of the property was a bit rough looking, but once inside, we were pleasantly surprised! It was very clean, nicely designed, and the staff were all very friendly and helpful. The breakfast sandwich I had the second day was delicious. The room was very clean and comfortable. We got a ton of channels on the TV (my husband's favorite thing). The decor was attractive and the room attendants did a marvelous job cleaning up after us. Our only complaint is that our bed was hard as a rock and the pillows were too soft for us. Our air conditioner seemed to be struggling a bit, but worked okay. You have a very nice property (and my husband has worked at a 5-diamond property in Seattle for a combined 35 years and even HE was impressed - once we walked inside)! Thank you for a wonderful stay!
Stayed 3 nights in Oct 2023
Response from Emily Taylor on 27 Oct 2023
Thank you so much for your feedback! We are thrilled you had a great experience while in Houston.We hope to see you again in the future.

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emily Taylor on 27 Oct 2023
Thank you for your 5 out of 5 score! We hope to see you again in the future!

10/10 Excellent

JENNIFER F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for staying at the Courtyard Marriott, Jennifer! We appreciate your business and look forward to your next visit

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for your stay at the Courtyard Marriott, Yolanda! We look forward to your next visit

2/10 Terrible

Tee

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property was not what I expected online this property needs some TLC… nothing works like phones in hallways no food or drinks in market place the Starbucks or cafe place not open..smh
Stayed 2 nights in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for your feedback during your stay at the Courtyard Marriott. We have made some immediate changes and hope that we can earn your trust back. Thank you for sharing your experience.

10/10 Excellent

Damaris

Stayed 1 night in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for your stay! We look forward to your return!

10/10 Excellent

BRANDI

Stayed 1 night in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
We hope to see you again in the future, Brandi!

8/10 Good

TX SIGNS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for staying at the Courtyard Marriott, we look forward to your next visit!

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had no hot water in the shower and the shower head constantly dripped.
Stayed 2 nights in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for sharing your feedback, we have corrected the issue and we hope to earn your trust back in the future!

10/10 Excellent

PAOLA

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for your 5 out of 5 score, Paola! We look forward to your return!

6/10 Okay

Graeme, St. John's

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for staying at the Courtyard Marriott, we hope to see you again in the future!

8/10 Good

Danny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, area not so much.
Stayed 1 night in Sep 2023
Response from Emily Taylor-General Manager on 27 Oct 2023
Thank you for your feedback, Danny. We hope you choose to stay with us again in the future

2/10 Terrible

Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
VERY DISORGANIZED
My stay at this hotel was very dissapointing. From the moment we arrived we had issues. Room assigned to us had people in it when we got to the door. Went to lobby and they assigned me another room. 1 hour later 5 men were trying to enter my room with a key card but i had the deadbolt on. They were assigned my room. To top it off I got charged twice, once from hotels.com and 1 other time by the hotel. nice hotel but Very disorganized !! management needs to step UP!
Stayed 1 night in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
WE apologize for not providing you the service of your expectations. This will be addressed with management, and we hope to get it right the next time.

6/10 Okay

Eija

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointed
The facility seems pretty dated. The parking lot was very dark and there was vehicle on blocks missing the wheels in the back of the hotel. The only thing that I encountered that I enjoyed was the service at the cafe.
Stayed 1 night in Aug 2023
Response from Gary Richard-GSM on 14 Dec 2023
Eija,Thank you for your feedback. We will share this with our staff and we look forward to seeing you again.

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost stayed another night
Our stay great. We had a great experience. Everything looked brand new, it being so clean. Our room had the sofa bed that sat just us two very comfortably. Also a stand in shower. Both that I was looking for. The bed was very comfortable, especially with extra pillows. Only complaint I have is that the shower head was dirty. The water wasnt coming out straight enough. Shawn that was at the front desk when I arrived that evening was very helpful, informative and patient with me.
Stayed 1 night in Aug 2023
Response from Gary Richard -GSM on 14 Dec 2023
Thank you for the positive feedback!! WE cant wait to see you again.

10/10 Excellent

DeAnn

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
Thank you. Please come back and visit the hotel

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for the family
Stayed 2 nights in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
Thank you

10/10 Excellent

Kelly

Stayed 2 nights in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
Thank you for your score of 5 out of 5! Cant wait to serve you again.

6/10 Okay

Anna

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
Thank you for your feedback. We hope to see you again.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness
The rooms were clean and very nice, they had been redone recently. No smart TV's, but they are going through an owner or management change, and supposedly will upgrade to those. A few things were a bit rundown. People at the front desk were nice. The pool was clean, but only one table and chair available for the whole pool and 2 lounge chairs. Another chair at the pool was completely torn and unusable, not sure why it was still out there! The bar was closed until new management takes over, which was disappointing. There are definitely some details that could be tended to that would make it an even better place to stay. Overall, I got a good price and the hotel was convenient to our event, so I feel it was a good value.
Stayed 1 night in Jul 2023
Response from GSM on 20 Dec 2023
Thank you so much for choosing to stay with us while in Houston! We are so sorry we fell short of our normal standards. We will work harder in the futyre

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
Thank you for the great score. WE hope to see you again in the near future.

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Gary Richard-GSM on 14 Dec 2023
Thank you for the perfect score. WE hope to see you again in the near future.

8/10 Good

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Efficient
Front desk staff were very professional and made check in very easy.
Stayed 1 night in Jul 2023
Response from GSM on 20 Dec 2023
Thank You

4/10 Poor

Marquitta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff
Stayed 4 nights in Jul 2023

10/10 Excellent

Kimberlie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GSM on 20 Dec 2023
Thank You

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good location off IH-10; convenient services in the area.
Stayed 1 night in Jul 2023
Response from GSM on 20 Dec 2023
Thank you so much for choosing to stay with us while in Houston! We are thrilled you enjoyed your stay and hope to see you again on your next visit to the area!

8/10 Good

Samir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from GSM on 20 Dec 2023
Thank you

8/10 Good

Britanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stay
Stayed 5 nights in May 2023

10/10 Excellent

Sahara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GSM on 20 Dec 2023
Thank you so much for choosing to stay with us while in Houston! We are thrilled you enjoyed your stay and hope to see you again on your next visit to the area!

8/10 Good

Long

Stayed 1 night in Jun 2023
Response from GSM on 20 Dec 2023
Thank you so much for choosing to stay with us while in Houston! We are thrilled you enjoyed your stay and hope to see you again on your next visit to the area!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, staff was friendly rooms where clean. Would book again.
Stayed 2 nights in May 2023

4/10 Poor

Brittney

Stayed 4 nights in May 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good Customer Service. Rooms could be updated. Rooms were clean but rusty door stops and peeling ceiling in room.
Stayed 2 nights in May 2023