We had a fabulous stay at this Hotel. The front desk, Mike the Manager, the Shuttle Driving staff, Saraj & Sarah were REMARKABLE! They provided my guests with OUTSTANDING SERVICE & communication. We had a group of 27 guests & they provided us with 110% genuine personal service. Extremely hospitable with our every need. That poor shuttle got a work out! I have never experienced such personalized exceptional Shuttle Service! Saraj took my guests to a multitude shopping Malls & a variety of Great dining experiences. Sushi, Chinese, Steak, Buffet, & to Joey's Crab Shack! Rave reviews & full tummy's...a few stories to go with! All minutes from our Hotel. Did I mention FREE Shuttle services?! Some places for shopping & dining were in walking distance. The hotel provides a standard Breakfast Buffet which served the purpose & really hit the spot. If you are Canadian??NO the coffee is NOT Timmy's! Several of my guests enjoyed the Pool & Hot tub(which was nice & hot)It was not too big, very basic but a very clean pool area. I selected this hotel for a Pre & Post stay to go on a Princess Cruise. I plan on using this Hotel as my #1 choice for all my future "Cruise Hotel" needs while in Houston, TX #1 because of the exceptional service that we recieved as a fairly large group. It is only approxiamately 10 minutes from IAH, about 45 minute drive to the Pier. I organized a Shuttle Service to take us from Hotel 2 Pier-Pier 2 Hotel. I am really looking forward to staying at this Hotel again.
Cheryl from Coaldale, Alberta
Situated near the airport, in Humble, this hotel is close to Humble Oil Patch Golf Center, Deerbrook Mall, and Kingwood Cove …More
Upon arrival at the front desk, the staff member didn't even say hello (standing less than 3-4 feet away from me) as she was overwhelmed with couple other people checking in at the same time. You've got to at least say HELLO and advise client to be patient as she resolves another situation! Very poor customer service from the get go......
Rob from Toronto, Canada
Situated near the airport, in Houston, this hotel is close to Houston Grand Prix and Houston Police Department Museum. Area …More
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