Suite, 1 King Bed, Jetted Tub | Spa

Reviews of Americas Best Value Inn Baytown

2 out of 5
Americas Best Value Inn Baytown
3921 Garth Road, Baytown, TX

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 110 reviews" "
Rating 8 - Good. 39 out of 110 reviews" "
Rating 6 - Okay. 17 out of 110 reviews" "
Rating 4 - Poor. 11 out of 110 reviews" "
Rating 2 - Terrible. 10 out of 110 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good comfortable
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Alfonso,Thank you for choosing to stay with us and for taking the time to leave such a positive review! We're thrilled to hear that everything was comfortable during your stay. Your perfect 5 out of 5 rating means a lot to us. We strive to ensure every guest has a comfortable and enjoyable experience with us. We hope to have the pleasure of welcoming you back again soon!Sincerely, Hotel Manager

2/10 Terrible

AGNES

Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear AGNES,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was all around a good experience!
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Robert,Thank you for your positive feedback! We're glad to hear that you had a good experience overall. We appreciate your review and hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

4/10 Poor

Gary

Stayed 2 nights in Jul 2023
Response from Hotel Manager on 30 Jul 2023
Dear Gary,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely,Hotel Manager

6/10 Okay

CHARLES

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 26 Jul 2023
Dear CHARLES,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

8/10 Good

Faviola

Stayed 1 night in Jan 2023
Response from Hotel Manager on 7 Mar 2023
Dear Faviola,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve on to earn a 5-star review on your next stay. Sincerely, Hotel Manager

8/10 Good

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Clean, quiet enough, basic room. Decent bed, hot shower. Decent price for the area.
Stayed 3 nights in Jan 2023
Response from Hotel Manager on 1 Feb 2023
Dear Lorena,Thank you for taking the time to review our hotel! We are glad to hear that you found your room clean and quiet, as well as the bed and shower hot and comfortable. We strive to make our guests' stay as comfortable as possible, and we are glad that you found this to be the case. We also appreciate your feedback regarding the price of our hotel in the area, and we will take this into consideration. Thank you again for your review, and we hope to welcome you back to our hotel soon.Sincerely, Hotel Manager

2/10 Terrible

Tanya

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truth Be Told
Trash and drama like most 2 star motels and hotels especially in the Houston area including Harris and Chambers Counties. Consistently these hotel brands throughout my domestic travels are owned and operated by people from a certain part of the world in which I travel and have students live and were born there. But these hotels have rude and impersonable staff and they use almost nonEnglish speaking employees from the Latin community to do the cleaning etc. I talk to the workers in every hotel and motel of 2 star hotels and discovered that they are underpaid and sometimes working illegally. Alot of these hotels and motels take and over charge the elderly and disabled that are homeless and use their entire government benefits to pay for their room. Most and almost everytime they were starving and when I gave them food ..the hotels and motels call the police. So the police tell me that the clerk said I did no wrong they just don't want me back. Alot of these hotel booking apps advertise things and the hotels and motels don't comply. Stay tuned I will give my full detailed report with names and dates and addresses etc online through my humanitarian aid nonprofit public profile sites... Like Be Ye Holy International Church on YouTube and Instagram and Facebook as well as the blog at www.4u2overcome.com. please just pay like $20 or so more for a 3 star or higher hotel. It's worth it. My undercover investigation is complete now on what's oppressing the elderly, disabled,poor
Stayed 1 night in May 2022

2/10 Terrible

Carl

Stayed 7 nights in Apr 2022

2/10 Terrible

Carl

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why people get paid for not doing nothing at work
The people do not clean and the cover was not wash daily like like they post to do daily cleaning The cover was nasty the clean ladies was lazy please I'm telling you for your own good it's not a great place to stay But if you like nasty and dirty that's your place
Stayed 1 night in May 2022
Response from Sincerely, Danny- G M on 19 Nov 2022
Thank you for staying at America’s best value inn at Baytown. I want to take this opportunity to apologize for poor service you received during your stay. Your hotel experience was not the quality of service of America’s best value inn stands for you were promised a clean room and there is no excuse that we failed to provide you with that. The hotel staff strive to provide quality guest services and we fell short of our goal. Please accept my sincere apology . I look forward to the opportunity to better serve you.

10/10 Excellent

Demitrice

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Danny General Manager on 19 Nov 2022
Thank you for staying at America’s best value inn at Baytown TX . It’s our greatest pleasure having stay hope you see you again.

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2021
Response from Danny General Manager America’s best value inn on 20 Nov 2022
Thank you for staying at America’s best value inn and very important to us. During stayHope you are enjoy your stay.. see you again, Thank you.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty experience
Beds were dirty, towels were dirty and had hair on it. Floors were dirty. Drawers kept opening by itself. When I asked for clean towels, I had to go down and get them.
Stayed 1 night in Oct 2021
Response from Danny General Manager America’s best value inn on 20 Nov 2022
Thank you for choosing America’s best value inn. I want to take this opportunity to apologize for the poor service you received during your stay at America’s best value inn . I look forward to the opportunity to better serve you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short but peaceful
Great.
Stayed 1 night in Sep 2021
Response from Danny General Manager America’s best value inn on 20 Nov 2022
Thank you for complete the survey regarding your stay at our property. Your business is very important to us and we value feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future we hope you will come back and see us again. Thank you very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Over priced, old budget hotel......
Not worth the room charge... Way way over priced. Otherwise, a good choice if you arejust passing through or a quick one or two day stay.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Too far from Galveston beach No Breakfast
Stayed 1 night in Jul 2021
Response from Guest Relations on 2 Aug 2021
Thank you for taking the time to share your feedback. It's unfortunate to read that our location wasn't convenient to your needs, and we apologize for any inconvenience this may have caused you. We wish you safe travels ahead.

8/10 Good

Dominique

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
The tub was pretty nasty when we arrived. That’s about it.. we only stayed that one night.
Stayed 1 night in Jul 2021

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Yi-Yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is great
The hotel is great, room is clean and comfortable. The smoke detection device was making noise due to out of the battery at midnight though, the staff at front desk was nice and polite to help us. Will come back again!
Stayed 1 night in May 2021

10/10 Excellent

Jolene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On he staff was very friendly and courteous. I will use them again on my next visit
Stayed 3 nights in Mar 2021
Response from Danny General Manager America’s best value inn on 20 Nov 2022
Thank you for staying at America’s best value inn . See you again.

10/10 Excellent

Garry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Who knew
This pace was quiet and nice. For the Priced I paid this was right up the alley.
Stayed 1 night in Mar 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
The hotel staff was awesome and very helpful. The rooms were good. Overall happy with my stay.
Stayed 2 nights in Feb 2021

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good get away
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The bed was horrible, it was too high and way too hard. The room they gave me was not finished being cleaned so I had to wait and I’m not really sure if the sheets were changed to be honest on one of the beds.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Amenities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Donny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
My socks didn't turn black when I walked on the carpet - nice. The pillows were so overstuffed I had to replace it with a rolled-up towel. The "breakfast consisted of coffee, OJ, cranberry juice and day old packaged buns with bananas. All in a 12' by 12' room with three chairs total for everyone.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/10 Poor

Unsatisfied

Liked: Cleanliness, amenities, property conditions & facilities
I didn't like how I wasn't worked out a deal or SOMETHING being that I was already charged but ended up working late to were I didn't have a WHOLE night in the room which was bs
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

2/10 Terrible

Oliver

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Avoid this place at all costs
Toilet had issues with flushing. Ceiling light didn’t work. Not fixed during my stay. Room smelled moldy. Worst of all Bed Bugs......... got bit on last night. Won’t be back. Also location is in undersirable part of town.
Stayed 3 nights in May 2019
Response from Guest Relations on 28 May 2019
Dear Oliver, Feedback from our guests is much appreciated, as we utilize it to understand the best way to improve our accommodations. We apologize for the issue with your plumbing during your visit. A member of our maintenance team will be sent to fix it right away. We will do the same with our pest control team, as the possibility of pests is not an issue we take lightly. Again, thanks for your comments, and we wish you safe travels ahead.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was nice and cozy, a little loud from the surrounding traffic.
Stayed 5 nights in May 2019

8/10 Good

Tiffani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant weekly stay!
Rooms made it feel very homey with table and two chairs, fridge, microwave, suitcase bench, desk, and full length mirror. Blow dryer was new and worked properly. Most of all, front desk was very warm and friendly and always kind!
Stayed 2 nights in Apr 2019

10/10 Excellent

David R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

dorali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Patricia

Great, quiet spot.
Greatly impressed with how clean the outside was...not one piece of litter in the parking lot...no butts, no scrap paper, no weeds growing in the cement, not even any leaves...just very pleasant surroundings. Room was spacious and only thing I did not like was lumpy pillows. Breakfast was truly continental , with choices for muffins, a big Texas cinnamon roll, fresh fruit and two juices and all needs to be taken back to room. Staff was always friendly. Place was quiet even though on major street. I would recommend this place highly.
Stayed 3 nights in Aug 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 1 con that can be fixed!
Great spot only con is the hot tub needs some improvement but other than that love booking here!
Stayed 1 night in Aug 2018

8/10 Good

Wayne

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel can get a few upgrades but it was good.i did not like that the parking lot is crowded.
Stayed 2 nights in Mar 2018

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2017

6/10 Okay

doyle

Liked: Cleanliness
Disliked: Room comfort
Unfriendly to the Customer Inn
Owner/Clerk, could not get my Mastercard to accept. Gave up, I paid with my personal card. Not very customer friendly. I used my businees card later that night to buy dinner and gas. Hotel was noisey, guys standing by there service trucks talking loud and drinking beer. I never seen or heard management come out and say a word. Won't stay here again
Stayed 1 night in Jul 2017