Exterior

Reviews of Americas Best Value Inn & Suites Houston Brookhollow NW

2 out of 5

Reviews

6.6
Rating 10 - Excellent. 65 out of 290 reviews" "
Rating 8 - Good. 85 out of 290 reviews" "
Rating 6 - Okay. 52 out of 290 reviews" "
Rating 4 - Poor. 31 out of 290 reviews" "
Rating 2 - Terrible. 57 out of 290 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Zachary

Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 22 Nov 2023
Mr. Fabian, Please accept our apologies for any disappointment in the service. We will be sure to discuss your feedback internally, as we are always striving to improve for the future. Should you wish to discuss this further, we encourage you to reach out to us offline. We wish you all the best.

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service
The lady at check-in is always great- friendly, courteous and professional. The room was a good size and clean. That being said, the rooms need to be updated.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Dear Guest, Thank you for taking time to review Americas Best Value Inn & Suites Houston Brookhollow NW. We have made it a note to our staff of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.Thank you,

10/10 Excellent

rigo

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt service great price
Stayed 2 nights in Sep 2022
Response from Team Manager. on 27 Sept 2022
Dear Rigo, Thank you for taking time to review Americas Best Value Inn & Suites 290, We appreciate your business and look forward to seeing you again soon. Thanks for the review, Thanks again for choosing to stay Inn Americas Best Value Inn & Suites #brookhollow.Sincerely,

10/10 Excellent

rigo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and great customer service.
Stayed 1 night in Aug 2022
Response from Team Manager on 21 Sept 2022
Dear Rigo, Thank you for taking time to review Americas Best Value Inn & Suites 290, We appreciate your business and look forward to seeing you again soon. Thanks for the review, Thanks again for choosing to stay Inn Americas Best Value Inn & Suites #brookhollow.Sincerely,

2/10 Terrible

Judy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is one of the filthiest hotels I've ever seen. How it classifies as a hotel I do not know. It more classifies as Motel Hell The room was just so so very nasty
Stayed 1 night in May 2022
Response from Manager on 13 May 2022
Dear Judy, We are very sorry to read about the poor experience you had during the stay in our motel. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Hotel Manager.

8/10 Good

Gerald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Looks can be deceiving
It was a lot more of a pleasant stay then it looks from the outside. It was nice and quiet throughout the night.. desk clerks both from night and day shifts were absolutely incredible to work with
Stayed 1 night in Apr 2022
Response from Management Team on 13 Apr 2022
Dear Gerald, thank you for taking time to review Americas Best Value Inn & Suites. We appreciate your business and look forward to seeing you again soon. Sincerely,

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
The floor was dirty, dresser and nightstand drawers were dirty inside. Tops of furnature were dirty. Exterior picture was of a different property. Very deceptive.
Stayed 1 night in Apr 2022
Response from Manager Team on 12 Apr 2022
Dear Robet, We are very sorry to read about the poor experience you had during the stay. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your disappointment and frustration due to the multiple issues you have mentioned. Whatever may be the reasons, we will definitely verify the reality and take actions against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guest. I hope you will consider us again in the future as we would love the chance to change your impression of our property. Sincerely, Management Team.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fencing around property. As well as the access of freeway nearby to go anywhere in the city. Well priced amongst other stays nearby.
Stayed 1 night in Sep 2021
Response from Management Team. on 15 Sept 2021
Hi Robert ! Thank you for your positive feedback and rating of our hotel. We appreciate taking the time to leave us this wonderful review! We hope to see you again soon.

2/10 Terrible

Jeffery

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021
Response from Hotel Manager on 10 Aug 2021
We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review you experienced. please call me, attempt to correct and improve our hotel and services. Hope you reconsider. Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They could not find my reservation and would not try to find it even though I had the reservation number. No help what so ever. It was the middle of the night with no where to stay. Another woman had booked her room over a week ago. They told her the same thing. He didn’t care and was not willing to help. I called management the next day at the hotel and she found my reservation and apologized. Expedia was told I was a no show. I told her that and she said she would call and let them know. I called Expedia and no notes that she called at all. I called the hotel back the next day and she said she did and was on the phone for two hours. Still waiting on Expedia to get this resolved.
Stayed 1 night in Jun 2021
Response from Guest Relations on 30 Jun 2021
Thank you for choosing us for your lodging needs. Unfortunately, when booking through a third-party site, the reservations don't always sync properly with our system, and we apologize for any inconvenience this may have caused you. We appreciate your feedback and hope that your next trip goes more smoothly.

2/10 Terrible

Jd

Travelled with family
Disliked: Cleanliness, room comfort
Slums
Room smelled like mildew. Worn out funishings, bedding, towels... Crack addicts and prostitutes call this place home. constant illegal traffic in the parking lot. Rude, underachieved, unintelligent, staff. All in all, just unpleasent all around. If you are a low life, its perfect for you.
Stayed 7 nights in Jun 2021
Response from Abvis290 Team on 24 Jun 2021
Hi Jd, We apologize for your experience and are sorry to hear that you were less than satisfied with your hotel stay. We take pride in our services and the high quality standards we maintain. We would like to make things right. You can write us at abvis290@gmail.com to discuss what occurred and how we might make it up to you. You can contact our helpline if you faced problems with the inventory or the provided facilities during your stay. You can contact us if you have any queries related to the location of the property. We are trying to accommodate all our guests by providing budget-friendly hotels with impeccable facilities. Regards,

4/10 Poor

Robin

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good bang for your buck
Was over charged for the room we reserved. Room was very dirty , like it had not been cleaned in over a week.
Stayed 2 nights in Jun 2021
Response from Guest Relations on 22 Jun 2021
Dear Robin, Please accept our apologies regarding the experience you had at our property. We will continue to discuss your concerns with our housekeeping team and ask for you to reach out to the site you booked with regarding any changes and concerns regarding your booking rate, as they would best be able to help you. In the future, please consider giving us another chance to amaze you.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Abvis290 Team on 22 Jun 2021
Dear Tammy, Thank you for taking the time to review Americas Best Value Inn & Suites.

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Abvis290 Team on 15 Jun 2021
Dear Nichole, We are grateful that you took the time to give us a 10 points. Customer satisfaction is our top priority and we look forward to serving you again.

2/10 Terrible

Monica

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
There was people outside fighting and making to much noise. Smell in room was nasty.
Stayed 1 night in May 2021
Response from Guest Relations on 21 May 2021
Dear Monica, Thank you for your sharing your experience. We apologize for the inconveniences regarding happenings and noise outside of our property. It is never our intention for our guests to feel uncomfortable in any way. In the future, please do not hesitate to notify our team so that we can be of assistance. Please consider giving us another chance in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience of the location.
Stayed 2 nights in May 2021
Response from Manager on 21 May 2021
Thank you for your 4 star review.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2021
Response from Manager on 21 May 2021
Thank you for taking the time to review.

10/10 Excellent

Jasmarine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Manager on 19 Mar 2021
Dear Jasmarine, Thank you for your review about Americas Best Value Inn & Suites

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from Manager on 1 Dec 2020
Thank you for taking time to review Americas Best Value Inn & Suites

10/10 Excellent

LINDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Issue with the room I had booked. Manager was very quick to give me an upgrade. Excellent, friendly service.
Stayed 1 night in Oct 2020
Response from Management. on 14 Oct 2020
Dear Linda, Thank you so very much for your positive review of Americas Best Value Inn. your comments go a long way to provide our staff with confident and support. We look forward to welcoming you back.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
I liked that it wasclise yo food and gas what i didnt like was the way i was treated upon check out i was accused of stealing towels but the house keeper had pi ked them up they didnt want to give me my deposit the house keeper didnt speak english so it made it real hard for me to get my deposit back they were very rude and didnt want to cooperate cause they had someone that spoke both languages yhey just was rude
Stayed 1 night in Sep 2020
Response from Management. on 23 Sept 2020
Dear, apologize for the way you were treated upon check out. I check the camara and we have you on video cleaning your car with the hotel towels, we can't remove grease out of towels please next time ask for cleaning towels and we will give it to you.

8/10 Good

LINDA S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money!
Room was very clean and the service was great. If there is a con, it would be that the bed was a little uncomfortable. Some of that could just be my old bones, though. I would recommend for an inexpensive place to stay.
Stayed 2 nights in Sep 2020
Response from Management. on 22 Sept 2020
Thank you Linda for taking the time to review Americas Best Value Inn & Suites 290, we are looking forward to welcoming you on your next stay with us.

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow
It was wonderful
Stayed 1 night in Aug 2020
Response from Team Management. on 31 Aug 2020
Dear, Shawn Thank you for taking the time to review Americas Best Value Inn & Suites. We are looking forward to welcoming you on your next stay with us.

6/10 Okay

Dont, Austin Tx

Travelled with family and small children
Disliked: Cleanliness, staff & service
The room that we stayed in looked liked it needed a total wipe down. The carpets and wall and furniture were all dirty. I saw a dead roach, we had to get the remote from the office. However the beds were very comfortable, but I would not stay here again, unless I had to.
Stayed 1 night in Aug 2020
Response from Manager on 14 Sept 2020
Dear Dont, thank you for taking the time to review the hotel, sorry for your bad stay, please contact me next time your stay.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Manager on 31 Aug 2020
Dear Kimberly, Thank you for taking the time to review Americas Best Value Inn.

2/10 Terrible

VICTOR

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refund my last 2 night
Worst experience I ever had booked three days they refused to allow me to stay in the room had to check out then return at 2 pm then when I called customer services to complain about the issue I was placed on hold with the excuss that my line was breaking up or the agent would hang up in my face when I tried to place the call it would automatically hang up again.
Stayed 1 night in Aug 2020
Response from Management. on 31 Aug 2020
Dear Victor. Thank you for taking the time to review our hotel. We are very sorry for the issue you had the customer service.

2/10 Terrible

Stacy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty, trashy, and don't waist your money
It was so nasty and trashy my to was not even the one I wanted and it had a horrible smell. Also there weren't any sheets on the bed. It says the accept service animals but they don't
Stayed 1 night in Jul 2020
Response from Manager on 14 Sept 2020
Dear Stacy, thank you for taking time to review, I'm sorry horrible smell, and for no sheets on the bed, We do accept service animal but the hotel is small property, we don't have place where you can walk your service animal, I'm sorry for the inconvenience.

6/10 Okay

Christopher

Business traveller
Eewww ok
Stayed 1 night in Jul 2020
Response from Manager. on 14 Sept 2020
Dear Christopher, I'm sorry for any inconvenience you had in the hotel, please contact the manager.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2020

8/10 Good

VIRGINIA

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020
Response from Management Team on 22 Apr 2020
Thank you so much for staying with us, we appreciate you and would love to see you back soon!

8/10 Good

Alex

Stayed 1 night in Apr 2020
Response from Management Team on 13 May 2020
Thank you Alex for your review.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
There wasn't really too much to the location. Just a typical hotel. Unfortunately they had to stop allowing guest to eat breakfast in the lobby in the mornings per the coronovirus. They still provided it with the option of letting us take it back to our room to eat, which is more then what most hotels are doing. Other then that really had no complaints. No additional comments or concerns.
Stayed 1 night in Mar 2020
Response from Management Team. on 30 Mar 2020
Dear J, Thank you for taking time to review Americas Best Value Inn & Suites, We love to hear your feed back and use it to review and improved our service, looking forward to welcome you again soon.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't waste your money
Very dirty and out of date
Stayed 1 night in Mar 2020
Response from Yuvi P. on 20 Apr 2020
Thank you for your feedback . We are sorry to hear about the concerns. My name is Yuvi and I am with the new management for Americas Best Value Inn & Suites and I would appreciate the opportunity to resolve these issues. Please contact our office as soon as possible so we can speak with you personally about your concerns. Thank you. Yuvi Patel

10/10 Excellent

Meka, Houston, TX

Travelled with partner
Liked: Cleanliness, staff & service
It was clean also not a lot of people hanging around the rooms
Stayed 1 night in Mar 2020
Response from Management Team. on 30 Mar 2020
Dear Meka, thank you so much for a great honest review of Americas Best Value Inn & Suites. We work very hard to give each of our guests the experience that you had on your recent stay with us. We would love to have you stay with us anytime you are in the area, we promise the same experience to you every time you are our guest!

2/10 Terrible

Mschangable, Houston

Disliked: Cleanliness, amenities, property conditions & facilities
The room had a horrible musty smell. Bathtub was very dirty, sheets had stains and A.C. would not work correctly. I would not stay here again nor will I recommend this property.
Stayed 1 night in Mar 2020
Response from Patel on 20 Apr 2020
Thank you for taking the time to share your experiences with us. We are sorry to hear that you haven’t been 100% satisfied, we recently assumed management of Americas Best Value Inn and would like to discuss your concerns in more detail. We look forward to talking with you soon. Yuvi P.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Pretty good love the smoking option will return
Stayed 1 night in Mar 2020
Response from Management Team. on 30 Mar 2020
Thank you so much for choosing to stay with Americas Best Value Inn & Suites. We are extremely happy to hear that your stay with us was impressive! We look forward to seeing you again real soon, you are always welcome to stay with us as our guest.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2020
Response from Manager on 13 Mar 2020
Thank you for your stay with us. We appreciate your business.

10/10 Excellent

Regina, Houston tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property and I would refer to anyone
Stayed 3 nights in Feb 2020
Response from Management Team on 12 Feb 2020
Thank you

10/10 Excellent

KESHIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 4 Jan 2020
Thank you for staying with us. We appreciate your business.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Keshia

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Management on 6 Dec 2019
Thank you for your feedback. We appreciate you taking the time to share with us your experience at Americas Best Value Inn & Suites. Customer satisfaction is our priority. We work really hard. We will share your feedback with our entire hotel staff. See you again soon. Regards,

10/10 Excellent

KESHIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management on 6 Dec 2019
Dear Keshia Thank you for sharing your feedback with at Americas Best Value Inn & Suites- Brookhollow. A wholesome guest experience is our priority. We will share your feedback with our entire hotel staff. We try our best to find locations in prime areas. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean, the bed was very comfortable
Stayed 1 night in Dec 2019
Response from Management on 6 Dec 2019
Hi, Thank you for your feedback. We appreciate you taking the time to share with us your experience at Americas Best Value Inn & Suites, Customer satisfaction is our priority. We work really hard from our end to offer you the best service. We will share your feedback with our entire hotel staff. We are improving our facilities constantly and hope you will visit us soon to experience them. Houston-Brookhollow. Regards,

10/10 Excellent

KESHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management on 6 Dec 2019
Dear Keshia Thank you, We are glad that you enjoyed your stay with us. Please come back any time, we promise that you will have another great stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Management on 4 Dec 2019
Dear Guest, Thank you for taking the time to share feedback. We are disappointed to learn that we did not exceed your expectations. We will follow up on the areas where we fell short and will take corrective action. We are deeply sorry. Please forgive us. We hope that you will give us another try in the future. Have a wonderful week. Yours in Hospitality,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking
It was a last minute decision. I was able to book and pay on line. The clerk was nice upon arrival. Room was a little dim yet very clean. All and all we had a comfortable night sleep.
Stayed 1 night in Nov 2019
Response from Manager on 3 Dec 2019
Thank you for your review. We appreciate your business.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Mejia on 4 Dec 2019
Dear George, Thank you so much for the positive review. We are very appreciative! We look forward to having you back! Have a wonderful week! Best Regards,

10/10 Excellent

Darsh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Mejia on 4 Dec 2019
Dear Darsh, We are excited to learn that we exceeded your expectations. Thank you so much! We look forward to having you back! Yours Sincerely,