While we had a bit of a hitch the first day/night, the staff (Nicole and Gill) were extremely helpful and got our situation settled right away. When we did get into the actual hotel (instead of the "guest houses," which the Holland Hotel doesn't own, but does manage), we were really impressed with the quality of the room. A beautiful view in a nice, old building. But more than anything else, we were impressed by the hospitality and caliber of the staff. An excellent hotel -- we'll definitely plan a trip back.