8/10 Good
Debra
Travelled with group
24 Apr 2024
Liked: Staff & service
The staff at the front desk were very accommodating. Always kind and cheerful.
The staff in the bar refused to serve me and told me to go to the snack bar to get a grilled cheese. The sandwich was clearly on the menu and serving until 11pm, I was there at 6:45pm. I went into the snack bar area and waited. A tall bald - white man approx. 6'4 225lbs said come over here to order, not particularly pleasant, zero customer service qualities, I asked him for a grilled cheese sandwich, again on the menu, he said "we're closed!" It was 6:50 pm. Again hours posted for the bar were until 11pm, the snack area 7pm. The bar was full of people eating and ordering food, drinking and enjoying their dinners. I spent a great deal of money in New Orleans in the 5 days I was there, I tip very well because I am in the business. I in no-way understood what could have prompted such rude behavior unless it was because I am of Hispanic heritage. I am very light skinned. I am always kind, caring and compassionate to all humans around me. This behavior from the restaurant Vacherie has me leaving an unkind write up about staff in the restaurant area who clearly need to be coached and retrained as to proper customer service for all.
Oh, I do have pictures of the menu stating the times of service and food available.
I would recommend The Oyster bar on Bourbon street to anyone who would like to walk a couple of blocks for the best grilled oysters and BBQ shrimp I have ever had.
Debra
Stayed 5 nights in Apr 2024