Exterior

Reviews of La Quinta Inn & Suites by Wyndham Houston NW Brookhollow

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 338 out of 921 reviews" "
Rating 8 - Good. 234 out of 921 reviews" "
Rating 6 - Okay. 117 out of 921 reviews" "
Rating 4 - Poor. 95 out of 921 reviews" "
Rating 2 - Terrible. 137 out of 921 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Alexandra

Travelled with group
Disliked: Cleanliness, property conditions & facilities
There was an odd smell when you first walk into the lobby that smelt like fish. When you walk through the halls, the there was a similar smell too. Our hotel key didn’t work and I had to walk back twice to let the front desk person know. The room wasn’t clean. The pillows were dirty and there was trash left from the previous tenant who stayed. Would not come back
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Alexandra,We sincerely apologize for the numerous issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we failed to meet your expectations in multiple aspects. We apologize for the unusual smell in the lobby and halls and for the inconvenience with your hotel key. Additionally, we deeply regret the cleanliness issues in your room, including the dirty pillows and leftover trash from the previous guest. Please know that your feedback will be addressed with our team to ensure improvements are made. We hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

2/10 Terrible

Kenderick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Kenderick,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
🙌
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Tricia,Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience at our hotel. Your satisfaction is our priority, and we're delighted that we could meet your expectations. We appreciate your support and hope to welcome you back for another fantastic stay in the future.Sincerely,Hotel Manager

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear Andrea,We're sorry to hear that your experience fell short of your expectations. Your feedback is important to us, and we would appreciate any specific details you can provide about areas where we can improve. We strive to ensure every guest has a comfortable stay, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager

2/10 Terrible

R

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ladie in the front not provided shampoo and conditioner,,,, all night we can sleep is a lot noisy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Providing essential amenities like shampoo and conditioner is important to us, and we regret that they were not provided to you by the front desk staff. Additionally, we understand the importance of a peaceful night's sleep and apologize for any noise disturbances that may have affected your rest. Your comfort is our priority, and we will address any noise issues to ensure a more peaceful environment for our guests in the future. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Hotel Manager on 8 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you found your experience to be satisfactory overall. If there are any specific areas where you feel we could improve, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

8/10 Good

Kevin

Stay was fine
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 5 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that your stay was fine overall. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We value your input and look forward to welcoming you back in the future.Sincerely,Hotel Manager

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room a/c could have worked better. The room was warm and didn't cool off. When it did it was for a little bit and then stayed warm.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for bringing this matter to our attention. We apologize for any discomfort caused by the performance of the air conditioning unit in your room. Your feedback is valuable, and we will address this issue promptly to ensure a comfortable stay for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely,Hotel Manager

8/10 Good

Terra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and the location was great! Breakfast was not good. Burnt, hard biscuits. Eggs were nasty. Would not recommend eating here to anyone. I stayed here for five nights, I ate the breakfast only one time and never went back down to eat again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the room and found the location convenient. However, we apologize for the disappointment with the breakfast offerings. Your feedback is important to us, and we will work to improve the quality of our breakfast options. We hope to have the opportunity to welcome you back and provide a more satisfying experience in the future.Sincerely,Hotel Manager

10/10 Excellent

Angel Antonio

Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for taking the time to leave us a positive review! We're delighted to hear that you had a great experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

4/10 Poor

Sergio

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Sergio,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

6/10 Okay

Aaron

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just no
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we will use them to improve our services for future guests. We hope for the opportunity to better serve you in the future.Sincerely,Hotel Manager

8/10 Good

Yaritza

Travelled with family and small children
Disliked: Property conditions & facilities
Everything was so good but I was with my kids staying and it stank of weed all that floor even I could feel the smell it to the inside of my room
Stayed 2 nights in Mar 2024
Response from Hotel manager on 16 Mar 2024
Dear Guest,Thank you for your feedback, and we apologize for the inconvenience you experienced due to the smell of weed on your floor. We take matters like this seriously and will address it with our team to ensure a comfortable and pleasant environment for all our guests. Your satisfaction is important to us, and we appreciate your understanding. If you encounter any issues during your stay in the future, please don't hesitate to notify our front desk team immediately so we can assist you promptly.Sincerely, Hotel Manager

2/10 Terrible

Hasan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible marijuana smell in the whole hotel including the rooms. Broken lamp, remote control for the TV doesn’t work, bathroom smells like a sewer, booked 2 queen sized beds but got 2 twin sized beds. Will not come back to this establishment ever again.
Response from Hotel manager on 14 Mar 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience during your recent stay. The issues you encountered do not reflect the standards we strive to uphold, and we apologize for any inconvenience caused. We take your feedback seriously and will address these concerns immediately to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Manager

2/10 Terrible

Martin

Disliked: Cleanliness, staff & service, property conditions & facilities
smell bad and roaches
Stayed 2 nights in Mar 2024
Response from Hotel manager on 11 Mar 2024
Dear Guest,We're deeply sorry to hear about your experience with unpleasant odors and roaches during your stay. This is not the standard of cleanliness and comfort we strive to provide for our guests. Please accept our sincere apologies for any inconvenience this may have caused. We take your feedback seriously and will take immediate action to address these issues to ensure a more pleasant experience for our guests in the future.Sincerely,Hotel Manager

6/10 Okay

KHADIJAH

The bathroom was not clean. Light inside rooms are bad.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 9 Mar 2024
Dear KHADIJAH,We apologize for the cleanliness issues in the bathroom and the inadequate lighting in the rooms. Providing a clean and comfortable environment for our guests is a priority, and we regret falling short of meeting your expectations in these areas. Your feedback is valuable to us, and we will address these concerns promptly with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Sincerely, Hotel Manager

2/10 Terrible

Tiffany

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I first went to the room provided it had not been cleaned so the front desk guy offered to go with me to different rooms to see one that would work for me we went to two or three more different rooms before we found one that was decent (and I use decent loosely)even he was taken back. I ended up not even staying there at all although I had to pay for the one night because of the cancellation policy.They need a complete renovation and cleaning crew overhaul! Would not recommend.
Stayed 4 nights in Mar 2024
Response from Hotel manager on 6 Mar 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. It's disappointing to hear that the room provided was not cleaned to our usual standards. We appreciate your patience as we searched for a suitable alternative, and we understand your frustration with the situation. Your feedback regarding the need for a complete renovation and cleaning crew overhaul is valuable to us, and we will address these concerns promptly. We apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

AMADU

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Mar 2024
Dear AMADU,Thank you for the perfect rating! We're delighted to hear that you had a perfect stay with us. We look forward to welcoming you back for another wonderful experience!Sincerely, Hotel Manager

6/10 Okay

Yessica

Stayed 2 nights in Mar 2024
Response from Hotel manager on 5 Mar 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Mia

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Mia,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Excellent

Erica

Comfortable and breakfast is great
Stayed 1 night in Mar 2024
Response from Hotel manager on 3 Mar 2024
Dear Guest,We're thrilled to hear that you found your stay comfortable and enjoyed our breakfast offerings! Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to welcome you back soon for another enjoyable experience.Sincerely,Hotel Manager

10/10 Excellent

AMADU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Feb 2024
Response from Hotel manager on 2 Mar 2024
Dear Amadu,Thank you for giving us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time at our hotel. We look forward to welcoming you back soon!Sincerely,Hotel Manager

8/10 Good

Francime

Travelled with partner
It was a nice stay.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Francime,Thank you for your feedback and for choosing to stay with us! We're glad to hear that you had a nice stay overall. If there's anything specific, we can do to improve and earn that extra star next time, please don't hesitate to let us know. We look forward to the opportunity to exceed your expectations on your next visit!Sincerely, Hotel Manager

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good 👍
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Kimberly,Thank you for your feedback! We're glad to hear that everything was good during your stay. We appreciate your review and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & all employees excellent
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Diane,Thank you for your glowing review! We're thrilled to hear that you found our hotel very nice and that you had an excellent experience with all of our employees. Providing top-notch service is our priority, and we're delighted that our team made your stay memorable. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 11 Feb 2024
Dear Mercedes, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have really good breakfast and nice service the most I love is the safety place I leave my truck with all my work stuff and nothing wrong I love it thank you .
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 8 Feb 2024
Dear Douglas,We're delighted to hear that you enjoyed our breakfast, appreciated our service, and felt secure during your stay! Thank you for sharing your positive experience, especially regarding the safety of your vehicle and belongings. Providing a safe and comfortable environment for our guests is our priority. We're grateful for your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Douglas, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!!Sincerely, Hotel Manager

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
Stayed 1 night in Jan 2024
Response from Hotel manager on 25 Jan 2024
Dear Guest,Thank you for sharing your positive feedback! We're delighted to hear that you had a pleasant stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We look forward to hosting you again for another enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Thero

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Thero,We're delighted to hear that you enjoyed your stay and liked our property! Thank you for the positive feedback and the 5 out of 5 rating. We look forward to hosting you again in the future.Sincerely, Hotel Manager

8/10 Good

LaTina, Port Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying with La Quinta they are professional and the breakfast is a must!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear LaTina,Thank you for your positive feedback! We're pleased to hear that you love staying with La Quinta and find our services professional. It's great to know that our breakfast has become a must for you. We value your rating and feedback, and we're always looking for ways to enhance our guests' experiences. If there's anything specific you enjoyed or any areas where we can improve to earn that extra star, please feel free to share. We appreciate your loyalty and look forward to hosting you again!Sincerely, Hotel Manager

2/10 Terrible

Jelisa

Travelled with family
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Jelisa,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was fine. Noisy at times but not too bad.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 21 Jan 2024
Dear John,Thank you for your feedback and the 4 out of 5 rating. We're pleased to hear that your overall experience was fine. We apologize for any noise inconvenience and appreciate your understanding. We look forward to hosting you again.Sincerely, Hotel Manager

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Rodolfo,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Terrible

Tiffini R

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst La Quinta ever!!
Beds were horrible, both were completely sunken in and had 0 stability. AC was noisy. TV wasn’t working at first and then we found it was unplugged. Fridge took forever to cool down. Hallway to the elevators smelled sour. Sheets were stained. Bath stopper was rusted.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 15 Jan 2024
Dear Tiffini R,Thank you for your kind feedback. we are disappointed to note that your overall experience of the stay was unsatisfactory. we will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
Terrible. Room was dirty didn’t look like it had ever been cleaned. Housekeeping woke us up over 2 hours before checkout time asking if we were gonna leave
Stayed 1 night in Jan 2024
Response from Hotel Manager on 15 Jan 2024
Dear Austin,We apologize for the unacceptable conditions you experienced during your stay. It's regrettable that the room was not properly cleaned, and we sincerely apologize for the disturbance caused by housekeeping. Your feedback is crucial, and we are actively addressing these issues to prevent a recurrence. We appreciate your honest feedback and hope to have the opportunity to make amends in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

10/10 Excellent

Yifan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel manager on 10 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

4/10 Poor

Olena

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and unpleasant
The hotel overall is dirty. Nobody cleaned it thoroughly in ages. Live roaches in the room. Lamp that doesnt work. Remote control that works barely near the tv, but not from the bed. Broken hair dryer. Smell in the room was awful. Hotels.com says they provide cribs - no, they dont. Eggs for brekfast were gone before 8 am and nobody bothered to make more even though people were still coming. When i asked front desk about the location of my roon she said "I dont know". Breakfast area was a mess and the personal didnt do anything about it. They passed by several times without picking up things. This is not my first hotel so for that price i expected a lot more.
Stayed 1 night in Jan 2024
Response from Hotel manager on 10 Jan 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. Your feedback is deeply concerning, and we regret that we fell short of meeting your expectations. We take your comments seriously and will investigate and address each of the issues raised to ensure a more pleasant experience for our guests in the future. We appreciate your patience and understanding and hope to have the opportunity to make amends on your next visit.Sincerely, Hotel Manager

8/10 Good

Patricia

Stayed 1 night in Jan 2024
Response from Hotel manager on 10 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

4/10 Poor

Giovanny

Stayed 1 night in Jan 2024
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

10/10 Excellent

AMADU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel manager on 9 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel manager on 3 Jan 2024
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

J

Liked: Amenities
Good area
Stayed 3 nights in Dec 2023
Response from Hotel manager on 3 Jan 2024
Dear Guest, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Jose,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

R

Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Jan 2024
Dear R,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Marcus,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Sinan, Lincoln

Liked: Cleanliness
It’s a good place, easy to find everything around
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Sinan,Thank you for your feedback and for giving us a rating of 4 out of 5. We're glad to hear that you found our location good and convenient for finding everything around. If there are specific areas where you believe we could improve to make it a 5-star experience, please let us know. We appreciate your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Diego,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Hotel Manager

6/10 Okay

Fitzroy A.

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 25 Dec 2023
Dear Fitzroy A,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager