Property grounds

Reviews of Chancellor Peak Chalets

Chancellor Peak Chalets
2924 Kicking Horse Road, 28KM East of Golden, Golden, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 126 reviews" "
Rating 8 - Good. 46 out of 126 reviews" "
Rating 6 - Okay. 15 out of 126 reviews" "
Rating 4 - Poor. 2 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2018

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Authentic chalets in nature
This was my second stay at Chancellor Peak. We stayed in chalet #14 which is private with an amazing view of the Peak and the surrounding nature. The chalet complex is located right at the Kootenay River. The area is very quiet and there are bears as well. A black bear came looking for food around the chalets a couple of nights. Overall a great place to stay and good value.
Stayed 4 nights in Sep 2019

4/10 Poor

R.Stephens

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My wife and I stayed two nights in August and were unpleasantly surprised with our experience. There was a failure to communicate amongst staff about our reservation and it was like no one knew we were coming. The rooms in our chalet were not cleaned, beds were not made, used wet towels were still out on the bathtub, trash still in the unit. The "person responsible" was over in the nearest town. We had to wait for her and a helper to return and prepare the unit for us. The units are individually owned like rental property and an individual resides in one of the units as a "property manager". The owner of our particular cabin communicates only by email and when he can respond to you. So in essence, not much in the way of service. What you see is what you get when you arrive. The cabin is well built but the property seemed to be loosely managed and struck me as the typical landlord -tenant arrangement with the minimum attention paid to it for upkeep. Screens were missing in the upstairs bedroom window. There is a single ceiling fan that needs attention and made noise when you turned it on. Poor lighting in the upstairs bathroom. There were adequate dinnerware and tableware for meals but two very worn and rusty skillets for cooking that looked like they were left over by a prospector from the gold rush days of the early 1800's. Amenities listed were simply free Wi-Fi and free parking. All in all, this experience was not what we expected for the price charged!
Stayed 2 nights in Aug 2019
Response from Chancellor Peak Chalets on 19 Sept 2019
Hi Roy, We thank you for your feedback and take full accountability. Fairly put, there has been a property management issue this summer and we are moving into a different management system come fall. We apologize for the unclean cabin upon your arrival. This is unacceptable and we will make sure that you are compensated for the cleaning fee and then some for your stay. You are correct that each cabin is owned by its own individual owner and that the state of your chalet is not the same as every other chalet. We have let the owner know the areas for improvement you have suggested. We appreciate your honesty and acknowledge this was definitely not the experience you should have had. Please look for said credit applied September 19. Thank you and warm regards.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Chalets#3, Need adjust front door,hard to closed Missing one upstairs bed sheet Microwave turntable won’t turn Chalets#14. Need adjust front door hard to closed Ceiling fan light not working Hair Dryer not working
Stayed 2 nights in Sep 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon trip. Enjoyed our stay!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. There was no firewood available at the time of the visit which was disappointing.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Hongyu

Liked: Cleanliness, staff & service, room comfort
Tissue box is empty. Downstairs washroom basin drain slow. Hot water suddenly changed to cold water some times. It will be better if there's laundry machine inside unit. I like the utensils as there's enough for me.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
If you’re looking for an expensive place to get away from it ALL, this may be for you. Upon arrival (during the 4pm-8pm defineD checkin window) we were greeted with a sign on the office door that directed us to call the manager if assistance was needed. We had been provided with no information about the “self checkin”. The cabin was ok however, most units view of the mountains are obscured by the other cabins clustered near by. The nightly rates are very high for average lodging and “remote management” (I don’t blame the nice lady working there, but the owners who devised this arrangement). Closest grocery stores and restaurants are a good 20 minute drive away (there is nothing nearby). Unless you really are looking for secluded and do-it-yourself I would recommend staying in either Golden B.C. or Banff AB.
Stayed 2 nights in Jul 2019

6/10 Okay

Sagar

Liked: Cleanliness
Stayed 2 nights in Jun 2019
Response from Tammy on 3 Jul 2019
Thank you for your review. We would appreciate any suggestions on how we could have improved your stay.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Tammy on 20 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Tammy on 7 Jun 2019
We appreciate your feedback and glad that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Tammy on 16 May 2019
Thanks for your feedback. We are happy you enjoyed your stay with us.

6/10 Okay

MP, Calgary, AB

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had such a great time. The facility is fantastic. However, we were really disappointed about the firewood. We contacted the manager all day on Saturday hoping to buy some firewood and she never got back to us. We kept stopping by her unit as well and no one was home. My kids were very disappointed that we were not able to have a fire for the night and make some s’mores.
Stayed 2 nights in Apr 2019
Response from Tammy on 12 Apr 2019
We appreciate your feedback and will share your comments with our manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and chalets! Kitchen needs stocking up though.
Stayed 2 nights in Mar 2019
Response from Tom on 26 Mar 2019
Thank you for the review. Re the kitchen was it the coffee/tea etc. that was missing or was it short of dishes?

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Tom on 2 Mar 2019
Thanks for the review.

10/10 Excellent

Flaxhaven, Okemos, MI, US

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chalet is spacious with appropriate distance from other units to keep privacy. The arrangement of a bedroom downstairs and kids bedroom upstairs is perfect for a family vacation. The kitchen is well equipped for daily cooking. In winter the driving is not always easy from the chalet to Lake Louise - it takes about 40 minutes as it is located just outside of the national parks. This is the only drawback for us on this ski vacation to Lake Louise.
Stayed 8 nights in Dec 2018
Response from Tom on 7 Jan 2019
Thank you very much for doing a review of our chalets. We hope you will be able to come again.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Tammy on 24 Nov 2018
Thank you for your feedback. We are happy you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful cabins nestled in the heart of the mountains. Rooms are spacious and kitchen is fully stocked. Loved our stay.
Stayed 2 nights in Oct 2018
Response from Tom on 16 Oct 2018
Thank you for your comments.

8/10 Good

Dee, Calgary

Liked: Cleanliness, property conditions & facilities, room comfort
The location is beautiful and chalets were nicely kept. There was dog poop around the property from the dogs who stay there.
Stayed 2 nights in Sep 2018
Response from Tom on 2 Oct 2018
Hi Dee Thanks for the comments. I will send a message to Natasha who is on site to check the grounds more often for the dog poop.

10/10 Excellent

SIU YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Tammy on 25 Sept 2018
Thank you for your review. We are happy that you enjoyed your stay with us.

8/10 Good

Sean

Liked: Cleanliness, property conditions & facilities, room comfort
Stunning!
Stunning location, excellent accommodation. A little bit isolated for me.
Stayed 3 nights in Sep 2018
Response from Tammy on 24 Sept 2018
Thank you for your comments. Glad you enjoyed it.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot for a quiet few days
A super chalet in a beautiful spot. Very comfortable and cosy.
Stayed 3 nights in Sep 2018
Response from Tammy on 24 Sept 2018
Thank you for your comments. We are happy you enjoyed your stay with us.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location nestled in the valley. Quiet and Peaceful location The chalet itself exceeded our expectations. Spacious chalet with all the modern amenities and reasonable pricing.
Stayed 3 nights in Sep 2018
Response from Tammy on 24 Sept 2018
Thank you for your feedback. We are happy that you enjoyed your stay with us.

10/10 Excellent

Wei

Great experience!Love this place!
Stayed 2 nights in Sep 2018
Response from Tom on 18 Sept 2018
Thanks for the feedback Wei

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very clean and quiet place. The size is pretty large for a family.
Stayed 1 night in Aug 2018
Response from Tom on 31 Aug 2018
Thanks for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace and quiet, away from the crowds of Banff. Code to unlock the door allowed us to arrive late due to unforeseen circumstanses. The fire place set the mood for a serene setting. LOVED IT.
Stayed 2 nights in Aug 2018
Response from Tammy on 19 Aug 2018
We appreciate your feedback and are glad that you enjoyed your stay with us.

6/10 Okay

Dave, Calgary

Liked: Cleanliness, staff & service, room comfort
Friendly staff. Quick response to emails. Building trim needs attention. Light fixture missing, various wood trim coming off. Cutlery dirty on arrival. Beautiful location.
Stayed 5 nights in Aug 2018
Response from Tammy on 19 Aug 2018
We appreciate your feedback and will share your comments with staff as we are always striving to improve our guests' stay.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BC must do!
The chalet was amazing and the view spectacular. It was close to Lake Louise for day trips and we did Kicking Horse with the restaurant at the top of the mountain which was outstanding!!! Thecyeails at the top of the mountain were also outstanding. Everyone should make this a priority and stay at Chancellor Peaks Chalet. You won’t regret it!
Stayed 3 nights in Aug 2018
Response from Tom on 1 Sept 2018
Thanks very much for the review Lori. We hope you will be able to come again. There are some nice hiking trails nearby the cabins as well.

10/10 Excellent

Saar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Tammy on 17 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Tammy on 17 Aug 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Asaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from Tammy on 17 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Tammy on 17 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vie de chalet dans les Rocheuses
Great chalet - spacious but yet cozy. Family of 5 stay. The view is grandiose and the site is very well managed and kept up to date.
Stayed 3 nights in Jul 2018
Response from Tammy on 16 Jul 2018
We appreciate you letting us know that the oven is not working properly as we were not aware of the problem. We will have it looked at as soon as possible. We are happy that you enjoyed your stay with us and thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the crowds
My wife and I like the quiet setting of CP. Its quite remote so buy your food in either Banff or Golden, there are no stores in Field.
Stayed 2 nights in Jun 2018
Response from Tammy on 30 Jun 2018
We appreciate your feedback. We are glad that you enjoyed your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Log home convenient for the Trans Canada Hwy
Communication about directions etc were excellent but it would have been nice if the owners were to make an effort to welcome visitors and to be available when new visitors arrive.
Stayed 2 nights in Jun 2018
Response from Tammy on 21 Jun 2018
Due to the large number of guests choosing to arrive later, we moved to a self check in process for the convenience of guests. We do have an onsite manager on staff that is available for guest inquiries/concerns. We appreciate your feedback.

8/10 Good

Karen, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and fully equipped cabin
Really spacious cabin, fully equipped. About 20 min from Golden downtown and ideal for those who enjoy the outdoors. It was a bit pricey but it was June and check in was until 4. Bring groceries from Calgary as there aren’t many places to go to around there, it is Isolated as you would expect a cabin to be.
Stayed 1 night in Jun 2018
Response from Tammy on 14 Jun 2018
Thanks for your feedback. We hope that you enjoyed your stay with us.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Tammy on 16 Mar 2018
We appreciate your feedback and are happy you enjoyed your stay with us.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
The cabin didn’t stay warm. Sheets and towels were very starchy. Otherwise awesome
Response from Tammy on 5 Mar 2018
Thanks for taking the time to provide feedback on your stay. We will pass them onto the management for their review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful log cabin surrounded by the mountains
Big enough for the entire family to stay and enjoy. We do love the experience of the log cabin
Stayed 1 night in Nov 2017
Response from Tammy on 18 Dec 2017
Thanks for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Duane, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Quality and comfortable log cottage
The cottage was very comfortable. We had good cooking facilities, very comfortable chairs and sofa. The beds were excellent. The loft was open and sleeps four. My wife and I had the bedroom on the main level. The gas fireplace was very inviting and through a lot of heat.
Stayed 2 nights in Oct 2017
Response from Tammy on 18 Dec 2017
Thanks for your review and feedback. We are glad you enjoyed your stay.

10/10 Excellent

R Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chalet in the mountains
Awesome location, staff and especially the chalet itself! Gorgeous log construction with a great view of Chancellor Peak. The gas fireplace was warm and inviting! Ten minutes from Yoho NP.
Stayed 2 nights in Sep 2017

8/10 Good

Margaret, Wisconsin

Liked: Cleanliness, property conditions & facilities, room comfort
My daughter and I stayed here for 2 nights during our 7 day trip through the National Parks in the Canadian Rockies. The cabins are very nice and comfortable and the kitchen was well equipped. It is located between Lake Louise and Glacier National Park. Very isolated, so make sure you enjoy that type of thing. After spending 3 days in Banff it was nice to get away from all the hustle and bustle and enjoy the more peaceful surrounding at the chalets.
Stayed 2 nights in Sep 2017

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great proximity to Parks Canada.
Right outside gates of Yoho National Park and easy drive to Banff National Park and Lake Louise. Spacious. Perfect for our family of 6.
Stayed 3 nights in Aug 2017

10/10 Excellent

Steve, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent "cabin" -- in the middle of nowhere
The Chancellor Peak Chalets were an exceptionally positive surprise for us. We did not expect as much as we received. The first floor has a kitchen, bath, bedroom and large living room with fireplace and satellite television. The loft has a queen bed and two singles with a bathroom and tub with jets. The large grill on the front porch is hooked to central propane. Just be aware: there are no stores or restaurants within about 15 to 20 miles. Go in prepared.
Stayed 3 nights in Aug 2017
Response from Tammy on 26 Aug 2017
Thanks for taking the time to review our chalets. We are happy that you enjoyed your stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation in Banff
The cabins are really nice. Alot of room for the family. The summer construction makes it hard to get around. Also, the fact that there was alot of wildfires in the area. All in all it was still worth it.
Stayed 2 nights in Aug 2017
Thanks for taking the time to review our chalets. We are happy you enjoyed your stay with us.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
We got a charge out of it.
We had sparks from an outlet and a wall light fixture when trying to use them. We were fortunate that we didn't receive a shock from them. An upper window wouldn't close as the bar to it had become detached. This was important as there was smoke in the air from forest fires. The fellow running the place was hard to get a hold of during the day. He nor his partner didn't seem to be around the office very much, if at all.
Response from Tammy on 26 Aug 2017
Thanks for taking the time to review our chalets. We will share your feedback with the onsite managers and investigate your concerns.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We had a lovely time
Stayed 4 nights in Aug 2017
Thanks for taking the time to review our chalets. We are happy that you enjoyed your stay with us.

10/10 Excellent

cliff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Very quiet. The distance between units are good, so you are not disturbed by anyone. The hotel is hard to find. Our GPS directed to a wrong place.
Stayed 3 nights in Jul 2017
Response from Tammy on 26 Aug 2017
Thanks for taking the time to write a review. We are happy that you enjoyed your stay with us.