Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Reviews of Comfort Suites Hopkinsville near Fort Campbell

2.5 out of 5
Comfort Suites Hopkinsville near Fort Campbell
210 Harvey Way, Hopkinsville, KY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 257 out of 413 reviews" "
Rating 8 - Good. 113 out of 413 reviews" "
Rating 6 - Okay. 21 out of 413 reviews" "
Rating 4 - Poor. 9 out of 413 reviews" "
Rating 2 - Terrible. 13 out of 413 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Linda, Umatilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Linda, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and neat!
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Luana,We appreciate your kind words about our hotel's cleanliness. It's always encouraging to receive positive feedback from our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us. Thank you for choosing to stay with us!

10/10 Excellent

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were only there to sleep, we checked in late and left early. Our overall impression was good.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Dirk,Thank you for sharing your experience with us. We are pleased to hear that you found your stay satisfactory. Should you have any further feedback or if there is anything we can do to enhance your future visits, please feel free to reach out to us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello David,Thank you for appreciating our commitment to cleanliness. We strive to ensure all guests have a comfortable stay. If there is anything else we can do to enhance your experience next time, please feel free to reach out to our management team. Safe travels!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Close to interstate and eateries
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Sheila,We're glad to hear you found our location convenient for accessing the interstate and nearby restaurants. Your feedback is appreciated as we strive to provide a pleasant stay for all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to management.

2/10 Terrible

Laura

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
There were dead bugs in the window ledge and the light fixtures. The beds were held up by wooded pieces at the foot of the beds
Stayed 1 night in Feb 2024
Response from Manager on 9 Mar 2024
Hello Laura,Thank you for bringing this to our attention. We encourage guests to reach out to our management team directly to address any concerns or feedback they may have about their stay. Our team is always ready to assist with any issues to ensure a comfortable experience for all guests.

2/10 Terrible

Amy, Liberty

Business traveller
If I could give negative zeros - I would. My coworkers got to property and they didn't have the reservation. I contact Expedia who basically told me that they couldn't do anything. I refuse to use again.
Stayed 5 nights in Feb 2024
Response from Manager on 2 Mar 2024
Hello Amy, We apologize for the inconvenience you experienced with your reservation. We recommend reaching out to our management team for further assistance with this matter.

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Wendell,We're thrilled to hear you had a wonderful experience at our hotel! We appreciate you choosing us for your stay and look forward to welcoming you back soon.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable and clean. This is a minor thing in the big picture but remote didn’t work so you had to go through each channel manually…girl at desk said that’s how it is set up?! Elevator made a very loud noise when door opened and closed. Coffee at breakfast wasn’t very good but hot options were good
Stayed 2 nights in Jan 2024
Response from Manager on 14 Jan 2024
Hello Paula,Thank you for sharing your feedback about your recent stay with us. We appreciate your compliments about the cleanliness and comfort of your room. We apologize for any inconvenience you experienced with the remote and elevator noise. Please rest assured that we will address these concerns with our team to ensure a better experience for future guests. We value your input regarding the coffee and will share it with our breakfast staff for further improvements. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Ashley

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont Stay Here!
It was horrible. Walking to my room upon check in I walked through a cloud of smoke. Called the front desk and was informed it would be taken care of. This was Saturday. On Monday morning I woke up choking on cigarette smoke. My room was filled with it. Horrible.
Stayed 2 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Ashley, We apologize for any inconvenience you experienced during your stay. Our team is committed to maintaining a smoke-free environment, and we regret that this was not properly enforced during your visit. We appreciate you bringing this to our attention and will address the issue with our staff to ensure it doesn't happen again in the future.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff smooth check in Room was nice and clean Heated indoor pool
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Stephanie,Thank you for your kind feedback about our friendly staff, smooth check-in process, and clean room. We're delighted to hear that you enjoyed your stay with us. We appreciate your compliments and hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Keegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 8 Jan 2024
Hello Keegan,We are delighted to hear that you had a fantastic experience during your stay at our hotel. It was our pleasure to have you as our guest. If there is anything else we can assist you with or if you have any more feedback to share, please feel free to reach out to us. We look forward to welcoming you back in the future.

8/10 Good

PATRICK

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello PATRICK,We appreciate you choosing our hotel for your stay. Should you have any concerns or suggestions, please don't hesitate to reach out to us directly. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean and comfortable! And the staff were very friendly and courteous. The elevator seemed like it needed serviced but all together we had a great stay.
Stayed 3 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Amy,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're glad to hear that you found our rooms clean and comfortable, and that our staff provided friendly and courteous service. We appreciate your feedback regarding the elevator and will address it accordingly. We hope to welcome you back for another great stay in the future.

6/10 Okay

Bernardo

Stayed 1 night in Dec 2023
Response from Manager on 6 Jan 2024
Hello Bernardo,Thank you for choosing to stay with us. We hope you had a comfortable stay at our hotel. If you have any feedback or suggestions that could help improve our services, please feel free to reach out to us directly. We value your input and would love to hear from you.

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On the second evening of our stay, due to an accident in which a vehicle took out a power pole, the motel and the surrounding area suffered a power outage. That night we had no electricity for hours, no hot water, no elevator and we were on the 4th floor. It was not a good night, but at checkout the staff helped this 84 year old man carry our luggage down and adjusted our bill a little. The staff was wonderful.
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Carl,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the power outage during your stay. Our staff is always ready to assist guests in any way possible, and we're glad to hear they were able to help you with your luggage and make some adjustments to your bill. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Melinda

Travelled with family
Liked: Staff & service, property conditions & facilities
Hopkinsville Comfort suites has the best staff
Stayed 4 nights in Nov 2023
Response from Manager on 30 Dec 2023
Hello Melinda,Thank you for taking the time to share your positive experience with our staff at Hopkinsville Comfort Suites! We pride ourselves on providing exceptional service and it's great to hear that our team left such a lasting impression. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Just ok
Damage to room walls Very loud elevator Location ok
Stayed 1 night in Nov 2023
Response from Manager on 30 Dec 2023
Hello James,Thank you for your feedback. We appreciate your honesty regarding the damage to the room walls and apologize for any inconvenience caused. We will ensure to address this with our housekeeping team for immediate improvement. As for the loud elevator, we understand how disruptive it can be and will investigate and rectify this issue promptly. We hope you still managed to enjoy the location and had an overall positive experience at our hotel.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, not much of a view, looked out at top of roof.
Stayed 1 night in Nov 2023
Response from Manager on 30 Dec 2023
Hello John,Thank you for choosing our hotel for your stay. We appreciate your feedback on our room and take note of your observation regarding the view. While some of our rooms may not offer expansive views, we strive to provide a comfortable and pleasant stay for all our guests. We hope to welcome you back in the future for an even better experience.

2/10 Terrible

Sue

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I had bed bugs bites my first night stay. On your survey you ask how many hotel have I stayed in only yours and those 2night I have several bites I am itching I have bites on my back arms neck and rash. Will never stay there again. My skin burns just taking shower due to irritation of the many bites on my body. Felt unsafe in my environment
Stayed 2 nights in Oct 2023
Response from Manager on 30 Dec 2023
Hello Sue,Thank you for sharing your experience with us. We take your feedback seriously and apologize for any inconvenience caused. Our hotel follows strict cleanliness and pest control protocols, and we have not received any other reports of bed bugs. We recommend seeking medical attention for your bites and irritation. Should you have any further concerns, please do not hesitate to contact our management directly.

10/10 Excellent

duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 30 Dec 2023
Hello duane,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that your experience with us was exceptional. We strive to provide our guests with outstanding service, and we are pleased to know that we met your expectations. Should you have any other requests or if there is anything else we can assist you with in the future, please do not hesitate to reach out to us directly. We hope to welcome you back soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Check in was great; room was clean and well maintained. Only inconvenience was that the water pressure in the shower was low
Stayed 2 nights in Sep 2023
Response from Manager on 30 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We are delighted to hear that you had a great check-in experience and found your room clean and well maintained. We apologize for any inconvenience caused by the low water pressure in the shower. We appreciate your valuable input and will pass it along to the appropriate department for review.

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was very loud! And we were right beside it.
Stayed 2 nights in Sep 2023
Response from Manager on 30 Dec 2023
Hello Bob,Thank you for sharing your feedback regarding the elevator noise during your stay. We apologize for any inconvenience this may have caused. We appreciate your understanding and hope that this experience will not deter you from considering our hotel in the future.

10/10 Excellent

Janice

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I once live in Hopkinsville. I’ve stayed at this hotel before. Not new but still clean and a good place to stay. I would recommend it. Little pricey but all are right now.
Stayed 1 night in Sep 2023
Response from Manager on 30 Dec 2023
Hello Janice,Thank you for choosing our hotel for your stay in Hopkinsville. We appreciate your loyalty and kind recommendation. While we understand your concern about the price, we strive to provide a clean and comfortable experience for all our guests. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 30 Dec 2023
Dear Guest,We apologize for any inconvenience you may have encountered during your stay. We encourage you to reach out to us directly so that we can better understand and address your concerns. Your feedback is valuable to us in continuously improving our services.

4/10 Poor

DONNA

Travelled with family
Disliked: Cleanliness
Bathroom
The bathroom looked clean but smelled of urine. Let the lady that checked us in know about the bathroom smell and ask it to be cleaned. when i get back that night the bathroom door was open however, the smell was still there. we purchase some air freshner and closed the bathroom door. the location and the room size are the reason i chose this comfort Suites.
Stayed 1 night in Sep 2023
Response from GM on 15 Sept 2023
The bathroom did not smell of urine, maybe a little of vinegar water from mopping the floors before your arrival but I cleaned the entire clean bathroom again. I did not smell urine so I am sorry you felt that it was dirty or smelled funny. I assure you I cleaned it again and did not smell anything off.

4/10 Poor

Ray

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 30 Dec 2023
Hello Ray,We apologize for any inconvenience you may have experienced during your stay. Please feel free to reach out to us directly with any specific feedback you may have so that we can address the issue. We appreciate your time and hope to have the opportunity to exceed your expectations in the future.

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 30 Dec 2023
Hello Bridgette,We appreciate your positive rating! We're glad to hear that you had a great experience during your stay with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back again in the future.

8/10 Good

randy

Liked: Staff & service, property conditions & facilities
not enough carts to move our property in the room
Stayed 1 night in Aug 2023
Response from Manager on 30 Dec 2023
Hello randy,Thank you for sharing your feedback regarding the availability of carts for moving personal belongings in your room. We apologize for any inconvenience this may have caused you during your stay. Our team strives to ensure a seamless experience for our guests, and your feedback will be forwarded to the relevant department for improvement. Our future guests' comfort and satisfaction is our priority, and we appreciate your valuable input to help us enhance our services.

10/10 Excellent

Kim, Two Rivers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on 30 Dec 2023
Hello Kim,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back in the near future for another exceptional stay.

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Great hotel comfortable clean and good service
Stayed 1 night in Aug 2023
Response from Manager on 30 Dec 2023
Hello Ryan,Thank you for taking the time to share your positive experience at our hotel. We're thrilled to hear that you found our accommodations comfortable, clean, and that our service met your expectations. We greatly appreciate your feedback and hope to welcome you back soon for another wonderful stay.

4/10 Poor

Deshawn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from FDM Tae on 7 Aug 2023
I'm sorry your stay was so unpleasant. Can you please provide a little bit more information about your stay. To help insure we continue providing excellent customer service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on 30 Dec 2023
Dear Guest,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad that you enjoyed your time with us. If you have any further feedback, please reach out to us directly so we can address any concerns. We hope to welcome you back in the future!

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff polite and helpful. Clean room. Convenient to the bypass. Coffee in the room was better than at breakfast. Not sure why.
Stayed 1 night in Jun 2023
Response from Manager on 30 Dec 2023
Hello Kathryn,Thank you for your recent stay with us. We appreciate your positive feedback regarding our polite and helpful staff, as well as the cleanliness of your room. We're glad to hear that the location was convenient for you. We apologize for any discrepancy in the quality of the coffee and have passed your comments along to our breakfast team for review.

10/10 Excellent

Dong-Yop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 30 Dec 2023
Hello Dong-Yop,Thank you for choosing to stay with us at our hotel! We are delighted to hear that you had a wonderful experience during your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you again in the future!

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 30 Dec 2023
Hello Tricia,We appreciate your perfect rating! We're thrilled to hear that you enjoyed your stay with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another excellent experience!

10/10 Excellent

Leanna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Manager on 30 Dec 2023
Hello Leanna,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back in the near future for another exceptional experience.

10/10 Excellent

Hillery

Stayed 1 night in Jun 2023
Response from Manager on 30 Dec 2023
Hello Hillery,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We value your patronage and hope to welcome you back in the future for another amazing stay. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly.

2/10 Terrible

Alex

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was astonished at how dirty my room was. In addition to the fact that it hadn’t been well vacuumed, the toilet was very dirty near the top. The bed was an old 90s style mattress with an even older piece of foam on top of it and the sheet didn’t fit the bed. My back is ACHING and I didn’t sleep enough to speak of. As if that wasn’t enough, they gave me a “breakfast in a bag” as I was leaving and inside the apple was LITERALLY rotten. Never again will I stay at a Comfort Suites.
Stayed 3 nights in Jun 2023
Response from Ruth on 15 Jun 2023
Allow me to apologize for you experience at our hotel. Was anyone at the front desk made aware of your issues with the room? We could have easily changed your room. We went through a multi million dollar renovation just a few years ago so I am not sure I understand the issues you had with your mattress. Please stay with us again so we can show you what we are really about.

8/10 Good

Michael

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on 30 Dec 2023
Hello Michael,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and hope you had a pleasant experience with us. Should you have any further feedback or suggestions, please don't hesitate to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

10/10 Excellent

James

Stayed 1 night in May 2023
Response from Manager on 30 Dec 2023
Hello James,We are thrilled to hear that you had an excellent experience at our hotel. We appreciate your kind words and it was a pleasure to have you as our guest. We hope to welcome you back again on your next visit to our city.

10/10 Excellent

Sherry

Stayed 1 night in May 2023
Response from Manager on 30 Dec 2023
Hello Sherry,Thank you for your excellent rating! We're delighted to hear that you had a fantastic stay with us. If you have any further comments or feedback, please don't hesitate to reach out to us directly so that we can continue to improve and provide the best experience for our guests. We hope to welcome you back again soon!

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very easy check in, clean comfortable rooms, amazing hot water in shower, towels were very soft.
Stayed 1 night in May 2023
Response from Ruthie on 15 Jun 2023
Glad you had a good stay! Hope to see you again soon.

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fantastic! The breakfast was mediocre
Stayed 1 night in May 2023
Response from Ruthie on 15 Jun 2023
Wow! What a great review. Hope to see you again soon

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and clean. Check in had a little difficulty with the card reader.
Stayed 1 night in May 2023
Response from Manager on 30 Dec 2023
Hello James,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you found our rooms spacious and clean. We apologize for any inconvenience you experienced during the check-in process with our card reader. Our team continuously works to improve our systems and we appreciate your patience. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, great breakfast but had stray hairs in bathroom & no shampoo in dispenser…prefer small travel sizes of shampoo, conditioner & lotion. I understand the eco-friendly angle, but imo some things are better the old way.
Stayed 1 night in May 2023
Response from Manager on 30 Dec 2023
Dear Guest,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your compliment about our nice hotel and great breakfast. We apologize for any inconvenience caused by the stray hairs in the bathroom and the absence of shampoo in the dispenser. We understand your preference for small travel sizes but appreciate your understanding of our eco-friendly approach. Your input is valuable to us as we strive to improve our guests' experience.

10/10 Excellent

heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Manager on 30 Dec 2023
Hello heather,We're thrilled to hear that you enjoyed your stay at our hotel! We hope to have the pleasure of welcoming you back in the future.

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and staff was friendly. We enjoyed the stay
Stayed 4 nights in Apr 2023
Response from Chrissy on 23 Apr 2023
Thank you so much for your review and staying with us. I hope to see you again on your future travels!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on 30 Dec 2023
Hello Kelly,We're thrilled to hear that you had such a fantastic experience at our hotel! We strive to provide the best possible hospitality and it's always a delight to know that we have succeeded. If you have any other suggestions or feedback, please feel free to reach out to us. We would love to welcome you back in the future.

10/10 Excellent

Jana Marie

Stayed 1 night in Apr 2023
Response from Manager on 30 Dec 2023
Hello Jana Marie,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any more feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another wonderful stay!