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Reviews of The Langham, Hong Kong

5 out of 5
The Langham, Hong Kong
8 Peking Road, Tsimshatsui, Kowloon

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 52 out of 1004 reviews" "
Rating 4 - Poor. 22 out of 1004 reviews" "
Rating 2 - Terrible. 13 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Hao

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Kim Liew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Mar 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Edward, Vancouver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is at the heart of TST, and shopping is right at the area. The staffs are friendly and helpful. The "lounge" access is great convenience for food and drinks.
Stayed 5 nights in Mar 2024

10/10 Excellent

Nail

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an absolute pleasure to stay at, will definitely recommend it to friends
Stayed 1 night in Mar 2024

10/10 Excellent

Jin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Mar 2024

10/10 Excellent

Ellie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Brilliant hotel in a convenient area, with the most helpful delightful staff… Will always stay at The Langham Hongkong…
Stayed 7 nights in Mar 2024

10/10 Excellent

Sushil

Liked: Staff & service, property conditions & facilities
Super attentive staff. Clean and super convenient dining as well as ferry.
Stayed 3 nights in Mar 2024

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous, great room for sleep after jet lag, attentive to requests. Enjoyed our lunch at Tang.
Stayed 3 nights in Feb 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit of luxury. Very close to harbour and Star Ferry. Surrounded by upmarket shopping.
Stayed 2 nights in Feb 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a perfect location. Offered great value only slight negative comment would be that the breakfast buffet is quite expensive but lots of other options on the doorstep
Stayed 3 nights in Feb 2024

10/10 Excellent

Bo Yin

Liked: Cleanliness, staff & service, property conditions & facilities
It is a traditional prestige hotel. I like the staff service and the food at the club lounge very much. Great hotel and excellent staff!!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jia Hao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, center of shopping district
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Amenities
Fantastic hotel great service best club lounge in Hong Kong
Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Fantastic Service Kelly in the club Lounge goes above and beyond to service the guests
Stayed 2 nights in Jan 2024

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Bin

Liked: Staff & service, property conditions & facilities
The service was great but the cleanliness needs some improvement. There were fries and eyelashes on the floor when I checked in. Everything else was great.
Stayed 1 night in Jan 2024
Response from The Langham Hong Kong on 17 Jan 2024
Dear Mr. Lee, Greetings from the Langham Hong Kong.I would like to express my sincerest apologies for the disappointment regarding the room cleanliness during your stay with us. Rest assured that your feedback is noted and addressed to the concerned departments for follow-up. I am most grateful to you for bringing these matters to our attention, as it is only through constructive criticism such as yours that we are able to constantly monitor and improve our hotel operation more closely. In order to regain your confidence, I would like to offer you a complimentary upgrade to deluxe with breakfast for your next visit. Should you need any assistance with hotel reservations, please do not hesitate to contact the me or duty manager team. Best regards, Alan ChanGuest Service ManagerThe Langham Hong Kong

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Wing, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was good. Our room was nicely appointed, though not as large as I expected. The only thing I hated during my stay was the fact that the room was next to the Harmony Suite, which was used by two separate wedding parties during our three-day stay. If you know anything about Chinese weddings, then you can imagine how loud, starting early in the morning until the middle of the night, it was during our day. There were people talking, laughing, and sometimes screaming with the door open next door to us.
Stayed 3 nights in Jan 2024

10/10 Excellent

SEW CHERN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and clean, staff was very thoughtful to open up the slippers and placed it near the bed upon check in to my room.
Stayed 2 nights in Jan 2024

10/10 Excellent

MIGUEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great improvement
Our stay at the langham was much much more improved this time around. Id like to say good job and kindly do keep it up. Great and warm service. Comfort. Convenience. Quality for a reasonable amount.
Stayed 8 nights in Dec 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

J

Liked: Cleanliness, room comfort
Disliked: Staff & service
Shocking experience, NOT a 5 star property
Absolutely terrible porter! The man that delivered my luggage was named "Justin", could tell from his shocking attitude that he didn't really want to do the job. Went through the room intro singing and asked if I had any questions. When faced with an enquiry that he didn't know the answer to, just kept saying "thank you", ignored me and walked out. Could see him laughing in the mirror as he closed the door. Also, had another incident where the "Langham Service" took one hour to email the in-room dining menu, and food took another hour to arrive. At the end the club sandwich / fries arrived cold and stale. The hotel's excuse was that they were at capacity, which is unreasonable given the premium charged for NYE night, one would expect that excess to be spent on ensuring guest experience remain consistent (if not better) than ordinary nights. The only staff that were up to scratch were in The Langham Club, which costs extra to access. Not sure if these staff are specifically trained or just better remunerated. Spent circa 700 AUD per night for an exec level room, the experience fell so far below expectation. Definitely does not compare with any of the other Langham / Cordis I have stayed at, namely Jakarta / Gold Coast / Sydney Melbourne. Never experienced this level of hospitality at an alleged "five star" property before.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Service
Great location and service, they found my phone after I left hotel, many thanks!
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Some issues with the toilet which is either no water or water flows non-stop continuously. The cleaning lady is sometimes forgetful to supply new towels and water. But all these problems are solved efficiently. Overall is a good stay.
Stayed 9 nights in Dec 2023

10/10 Excellent

Junaid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Langham HK lives up to Langham Reputation workdwide. Luxurious, clean and superb services. Staff are courteous, professional, helpful and their customers’ satisfaction is written on their faces.
Stayed 3 nights in Dec 2023

10/10 Excellent

LI YANG

Stayed 3 nights in Dec 2023

10/10 Excellent

Giselle Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Kin Chi Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible from nearby MTR and good overall service and experience.
Stayed 5 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a wonderful stay
The location is just perfect if you're looking to stay in the Kowloon side of Hong Kong. The staff are wonderful and very attentive and polite, the rooms are very well appointed. It's funny to stay however it felt almost homely and place you are welcome. I would happily stay here every time I'm in Hong Kong
Stayed 4 nights in Dec 2023

6/10 Okay

Megan

Business traveller
Liked: Cleanliness, staff & service
Good location. Rooms are very dated but clean.
Stayed 3 nights in Dec 2023

8/10 Good

Philip

Travelled with family
Liked: Amenities
Stayed 6 nights in Dec 2023

10/10 Excellent

James

Stayed 2 nights in Nov 2023

6/10 Okay

Eileen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Remodel needed, still luxurious.
I loved the Langham on my many business trips but the hotel is extremely outdated and stuffy. It can use a remodel. I love the scent and the lounge area!
Stayed 1 night in Dec 2023

10/10 Excellent

Tao

Stayed 2 nights in Dec 2023

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary service in this hotel from bell hop, front desk to concierge. I have stayed this hotel many years ago and always been impressed by their service, beats alot 5 stars hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Sen

Stayed 6 nights in Nov 2023

10/10 Excellent

Huan Yeong

Liked: Cleanliness, staff & service, property conditions & facilities
No adverse comments
Stayed 1 night in Nov 2023

10/10 Excellent

Laith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel! My stay was very short but very convenient. Natalie at the front desk was amazing and professional i checked in my room in no time. Room is simply gorgeous with many amenities. Harbor, all shopping areas are only minutes away. Unfortunately I didn’t have the time to check the dinning facilities but The Tea Room seemed wonderful. I will definitely go back to Langham anytime i pass by HK.
Stayed 1 night in Nov 2023

10/10 Excellent

Margo, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed room, and the staff was helpful in holding luggage and arranging for a taxi to the airport. A short walk to Star Ferry
Stayed 1 night in Nov 2023
Response from reservation on 13 Nov 2023
Thank you for your kind words and for taking the time to leave a review. We're delighted to hear that you enjoyed your stay at our property and its central location. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Xiaowen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far away from sub way
Stayed 1 night in Oct 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival to departure, the staff are always polite, courteous and professional, nothing is ever too much trouble.
Stayed 4 nights in Oct 2023

10/10 Excellent

SU LIEW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent location Shirt walk to MRT station and short distance to all the nice restaurants . The cleaner for our room was fantastic! Will come back again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Alberto, Miami

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok very nice service
Stayed 1 night in Oct 2023

6/10 Okay

lluis

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023