Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice stay

Posted 03-Aug-2014
Pros: Having a drink at the hotel's bar on the last floor. There is quite a nice view of the harbour and the city.
Cons: Adding a swimming pool
Location: Times Square (shopping, great asian restaurants) Close to Admiralty (where Pacific Place is), and Central.
I booked this trip with my mother to see some relatives. The hotel was great, from the reception to the cleaning ladies. When booking through Expedia, you should know that breakfast is not included. Breakfast is quite expensive by itself (sth like 200hkd per person). But since Causeway Bay (where the hotel is situated) is a very very convenient district, there is a Welcome (local supermarket) and a City Super (In Times Square, 5mn walk from the hotel. more upscale supermarket where you can find a lot of western products) where you can get some things for breakfast. Moreover, there is a small bar/pub on the ground floor that belongs to the Excelsior and sells danish pastries in the morning. Like I said, the district is very central. I did not take the MTR but I know there is a station very close by which stops at all major places on HK island (all on the same line). Very pleasant stay, will go back there when I return to HK.
5 out of 5
Recommended
for Couples
by Brian

This traveller left a rating score only Posted 10-Jun-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by GG from Singapore

Great Stay, Enjoy Hongkong!

Posted 01-Jun-2014
I have great shopping in near by Hotel and all my favorit food too.
5 out of 5
Recommended
for Families
by Francis Lim from Philippines

Perfect Location and for Vacation

Posted 22-May-2014 on Hotels.com
Nice Location, at the heart of Causeway Bay Hongkong, Friendly and very helpful staff.
5 out of 5
Recommended
for Everyone
by Goenawan from Singapore

Very good hotel and near shopping center

Posted 17-May-2014
Come to Hongkong , almost last 10 years , I always stay in excelsior hotel .
4 out of 5
Recommended
for Business Travellers
by Jo from Singapore

20th stay

Posted 15-Mar-2014 on Hotels.com
The counter staff welcome me with a USB as souvenir for my 20th stay and surprise me with a beautiful flower bouquet in my room, thanks for their warm guesture , I always like to stay this hotel when I am in HK due to the location and very bright and safe surrounding at night , I still can shop till late night after my work busy schedule in the day. Overall the service is good but do not need to upgrade yourself to suite club as the service there do no meet the value and title
4 out of 5
Recommended
for Business Travellers
by TC from London

Worth paying for the Superior Room

Posted 12-Mar-2014
Pros: After a day amongst the crowds, the peace of the Executive suite was a welcome relief.
Cons: Check in was crowded and time consuming. We arrived at the same time as a large Chinese tour group which was just chaos and very frustrating.
Location: Great location for business travellers - easy access including a free shuttle to Hong Kong Station for those looking to see tourist attractions.
Whilst the rooms (even the Superior Executive Room) are small, they are nicely appointed and in excellent conditions. The real bonus of the Superior Executive Room is that it included free internet and breakfast. In addition whilst it wasn't advertised as a feature, the Superior Executive room provided access to the Executive Suite - a cozy lounge on the 31st floor with excellent views of the city. We were able to have our breakfast here away from the crowd and bustle of the main breakfast room. The executive suite also provides free internet, fax services and even free lunch and dinner if you happen to be at the hotel all day.
5 out of 5
Recommended
for Families
by JeanetteP from Palm Coast ,Fl

A True Gem!

Posted 24-Feb-2014 on Hotels.com
Lovely hotel with great service. Fresh fruit in the room along with complimentary bottled water and coffee. Only drawback was the charge for wifi. Hard to believe with free wifi throughout the city that a hotel still charges for it. But Starbucks is right next door so that was where we breakfasted every day and used the wifi. Hotel could not be in a more convenient location , right next to the MTR station. Room was quite large although bathroom was somewhat small but well appointed Definitely recommend
4 out of 5
Recommended
for Business Travellers
by Johnny hurt from Uk

Posted 16-Feb-2014 on Hotels.com
Can't fault overall for what we needed - a business hotel. Rooms badly in need of updating. They have been the same for years now and there's only so many times you can re- seal and paint the baths girl before they look tired !
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Best Choice in CWB area

Posted 14-Feb-2014 on Hotels.com
I had a short biz trip in HK and I always stay at the Excelsior. The location is perfect for my office right in the CWB area. The hotel is so convenient and surrounded by lots of malls, restaurants, theatres and even the victoria park if you want to go for a run. Hotel is very old but well maintained, the service is good, the harbour view is one of the best in the city. The value is good...no complaints.