Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

love this hotel

Posted 04-Oct-2014
Pros: Friendly staff and homely ambience
Cons: Bathrooms
Location: Causeway Bay location speaks for itself really. Times square shopping, Lochard road, good food etc...
I nearly always stay here when in Hong Kong. It is not the most luxurious, but offers great ambience and that home away from home feel. Staff are always attentive and polite, the hotel is always clean, and the food is always of a high standard. Couple all of that with its excellent location right in the heart of Causeway Bay and I would not wish to stay anywhere else. Only small gripe is that the rooms/bathrooms are a little on the small side, but comfortable nonetheless. A little expensive in my opinion, but then so are all the other hotels on HK island.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sunshine Coast

Good location and excellent service

Posted 18-Sep-2014
Pros: Service, location. Tip - grab the room service full breakfast - a stylish treat and same price as buffet.
Service was of very high standard, laundry, room service, late check out, medical assistance for colleague all dealt with efficiently and pleasantly. Good location for tourists, right in the middle of Causeway Bay's retail zoo. Only a little bit faded bit faded but service and dining options A .
5 out of 5
Recommended
for Everyone
by A verified traveller

Very nice stay

Posted 03-Aug-2014
Pros: Having a drink at the hotel's bar on the last floor. There is quite a nice view of the harbour and the city.
Cons: Adding a swimming pool
Location: Times Square (shopping, great asian restaurants) Close to Admiralty (where Pacific Place is), and Central.
I booked this trip with my mother to see some relatives. The hotel was great, from the reception to the cleaning ladies. When booking through Expedia, you should know that breakfast is not included. Breakfast is quite expensive by itself (sth like 200hkd per person). But since Causeway Bay (where the hotel is situated) is a very very convenient district, there is a Welcome (local supermarket) and a City Super (In Times Square, 5mn walk from the hotel. more upscale supermarket where you can find a lot of western products) where you can get some things for breakfast. Moreover, there is a small bar/pub on the ground floor that belongs to the Excelsior and sells danish pastries in the morning. Like I said, the district is very central. I did not take the MTR but I know there is a station very close by which stops at all major places on HK island (all on the same line). Very pleasant stay, will go back there when I return to HK.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Need to take better care of the loyal customer

Posted 14-Jul-2014 on Hotels.com
I stay in this hotel many many times, all for business. This time I only stayed for a night and they wouldn't upgrade me even they are not full house and knowing I am a loyal, frequent travellers. I don't think I will stay here again.
5 out of 5
Recommended
for Personal Event
by Gary from Australia

Great Location

Posted 08-Jul-2014 on Hotels.com
We had agreat stay, would recommend it to anyone
5 out of 5
Recommended
for Couples
by Brian

This traveller left a rating score only Posted 10-Jun-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by GG from Singapore

Great Stay, Enjoy Hongkong!

Posted 01-Jun-2014
I have great shopping in near by Hotel and all my favorit food too.
5 out of 5
Recommended
for Families
by Francis Lim from Philippines

Perfect Location and for Vacation

Posted 22-May-2014 on Hotels.com
Nice Location, at the heart of Causeway Bay Hongkong, Friendly and very helpful staff.
5 out of 5
Recommended
for Everyone
by Goenawan from Singapore

Very good hotel and near shopping center

Posted 17-May-2014
Come to Hongkong , almost last 10 years , I always stay in excelsior hotel .
4 out of 5
Recommended
for Business Travellers
by Jo from Singapore

20th stay

Posted 15-Mar-2014 on Hotels.com
The counter staff welcome me with a USB as souvenir for my 20th stay and surprise me with a beautiful flower bouquet in my room, thanks for their warm guesture , I always like to stay this hotel when I am in HK due to the location and very bright and safe surrounding at night , I still can shop till late night after my work busy schedule in the day. Overall the service is good but do not need to upgrade yourself to suite club as the service there do no meet the value and title