Deluxe Studio Suite, 1 King Bed, Non Smoking | Private spa tub

Reviews of Baymont by Wyndham Holland

2.5 out of 5
Baymont by Wyndham Holland
680 E. 24th Street, Holland, MI

Reviews

7.6

Good

Rating 10 - Excellent. 282 out of 1004 reviews" "
Rating 8 - Good. 385 out of 1004 reviews" "
Rating 6 - Okay. 173 out of 1004 reviews" "
Rating 4 - Poor. 96 out of 1004 reviews" "
Rating 2 - Terrible. 68 out of 1004 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Grace

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Easy late check in. Property is older, but very clean. Personable staff. Recommend for a quick overnight stay.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Grace, We're pleased you found our late check-in process convenient and our property clean. Our team aims to provide a welcoming environment for all guests. It's great to hear you had a positive experience overall! Thank you for recommending us as a suitable option for quick overnight stays.

4/10 Poor

Sarah, Allegan

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Sarah, We appreciate you choosing our hotel and regret to hear that your stay was not up to your expectations. Please feel free to reach out to us directly with any specific feedback you may have so we can address your concerns and improve our services for future guests.

10/10 Excellent

Luri

Good
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Luri,We appreciate you taking the time to share your feedback with us. Your comments are valuable to help us improve our services for future guests. We encourage you to reach out to our management team directly to address any concerns you may have regarding your stay.

8/10 Good

Junghwa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 13 nights in Feb 2024
Response from Manager on 23 Feb 2024
Hello Junghwa,We are delighted to hear that you found our hotel to be in a convenient location. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. We hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

William

Disliked: Amenities
Enjoyed my stay.
Stayed 2 nights in Feb 2024
Response from Manager on 6 Feb 2024
Hello William,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you enjoyed your time with us. We strive to provide exceptional service and a pleasant experience for all our guests. Should you have any future travel plans, we hope you choose to stay with us again.

2/10 Terrible

Maliek

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 4 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Maliek,We're sorry to hear that you had a less than satisfactory experience during your stay with us. We strive to provide the best service possible to our guests and we apologize if we fell short of your expectations. Your feedback is valuable to us and we will use it to improve our services. Thank you for bringing this to our attention.

8/10 Good

Samantha

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Samantha, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out so we can address any concerns. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Jonathan

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Jonathan, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good place to stop in a snow storm. Pricecwas right, close to highway but quiet. AK was very friendly for checking in.
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Dennis,Thank you for choosing our hotel as your place to stay during the snow storm. We're glad to hear that you found our location convenient and enjoyed a peaceful stay. We appreciate your kind words about AK's friendly service during check-in. We hope to have the pleasure of welcoming you back in the future.

4/10 Poor

Emily

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Emily, We're sorry to hear that your recent stay at our hotel was not up to your expectations. We appreciate your feedback and encourage you to reach out to us directly so we can address any specific concerns you may have had. We value all feedback and strive to improve our services for future guests.

10/10 Excellent

Trini

Stayed 11 nights in Dec 2023
Response from Manager on 20 Jan 2024
Hello Trini,We are delighted to hear that you had an exceptional stay with us! We truly appreciate your positive rating and it was a pleasure to have you as our guest. Should you have any specific feedback or need further assistance, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the near future for another fabulous stay!

10/10 Excellent

Sutton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Sutton,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean, staff very friendly and a decent breakfast. Nothing fancy but very acceptable for the price.
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Michelle,Thank you for your valuable feedback! We are delighted to hear that you appreciated our clean hotel, friendly staff, and enjoyable breakfast. We strive to provide excellent value for the price paid. Should you have any future questions or concerns, please don't hesitate to reach out to our management team.

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean & mostly modern decor. I was pleasantly surprised by this hotel. I was worried due to the inexpensive price. We booked last min & many hotels we usually stay at were not avail & we took what was avail. Great value!
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Marcia,Thank you for choosing our hotel for your recent stay. We're delighted to hear that you were pleasantly surprised by our clean and mostly modern decor. Our team works hard to provide a great value to our guests, even at an affordable price. We appreciate your kind feedback and hope to welcome you back in the future for another pleasant stay.

10/10 Excellent

Richard J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping are on point and make sure your beds, room and restroom are clean daily. Bathroom towels and supplies checked daily. Housekeeping seems to be around all times of the day. Everytime and no matter when, our beds were made. The room was clean and smelled great. The host was friendly and was on top of things. Their continental breakfast is decent. Eggs , sausage, juices, breads, and waffle maker was on point. Beds are comfortable. My only tiny complaint was sometimes I smelt cigarette smoke or Marijuana. But not a stay breaker for a comfortable clean and safe place to stay for the price. I stayed here while my house is almost finished being built. I would stay here again. The cleaning people are awesome
Stayed 4 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello Richard J,Thank you for taking the time to share your experience with us. We're glad to hear that our housekeeping team provided exceptional service and that you found your room clean and comfortable. We apologize for any inconvenience caused by the occasional smell of cigarette smoke or marijuana. However, we appreciate your understanding that this did not detract from your overall positive experience. We value your feedback and hope to welcome you back again in the future.

8/10 Good

Myra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice one night stay would stay again
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Myra,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future for another great experience.

6/10 Okay

Keri

Travelled with family
Disliked: Amenities, property conditions & facilities
Not sure I would come again: hard mattress, small room. The price was nice though
Stayed 1 night in Nov 2023
Response from Manager on 28 Nov 2023
Hello Keri,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconvenience caused. We value your comfort and have taken note of your comments regarding the mattress and room size. We strive to provide competitive prices and are glad it met your expectations. We look forward to welcoming you back in the future for another opportunity to exceed your expectations.

10/10 Excellent

Guadalupe

Travelled with partner
Disliked: Property conditions & facilities
The upkeep is not the best. Looks different online in person not ideal. Our hot tub was nice.
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Hello Guadalupe,Thank you for sharing your feedback with us. We appreciate your positive comment on our hot tub. We apologize if our hotel did not meet your expectations. We constantly strive to improve our facilities and will take your comments into consideration. We hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Dwaine

One night stay
We were only there for 1 night and I wasn’t expected this to be 5 stay hotel. The one thing that bothered me was that the exhaust fan in the bathroom needs cleaning . For the health of guest please clean these fans.
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Dwaine,Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused by the cleanliness of the exhaust fan in your room. We appreciate you bringing this to our attention, and we will address it with our housekeeping team to ensure it is properly cleaned. Your comments on the health and comfort of our guests are important to us, and we will strive to improve upon this.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small details big difference
This hotel is fantastic! Our room was immaculate as were the other areas of the hotel. Staff members were friendly. Breakfast was plentiful & they even had almond milk which isn’t normal in hotels I’ve stayed at. The beds & linens were great. Looking forward to future stays with them.
Stayed 3 nights in Nov 2023
Response from Manager on 12 Nov 2023
Hello Kathleen,We are thrilled to hear that you had a fantastic experience during your stay at our hotel. It's wonderful that you found our rooms and hotel areas to be immaculate. Our friendly staff takes pride in providing exceptional service to our guests. We're glad you enjoyed our plentiful breakfast options, including almond milk. It's great to know that you had a comfortable rest in our beds with quality linens. We appreciate your kind words and look forward to welcoming you back in the future.

8/10 Good

janine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty comfortable but the coffee was horrible
Stayed 1 night in Nov 2023
Response from Manager on 8 Nov 2023
Hello janine,Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced with the coffee. We appreciate your comments and will take them into consideration for future improvements.

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service
Small room but good amenities
Friendly staff and the breakfast was better than the average hotel/motel at this price point (scrambled eggs, sausage links + waffles and standard carbs). The rooms were small but had all the amenities needed. Care is taken by the staff to keep floors and public areas clean. Some areas appear worn and a little dated so I was expecting more from a property with Wyndham branding. One area that could use improvement is some air fresheners in the public spaces. There are some musty odors in corridors and public spaces. Overall a fairly pleasant overnight stay though.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Michael, Thank you for choosing our hotel for your recent stay. We're glad to hear that you appreciated our friendly staff and enjoyed our breakfast offerings. We apologize for the areas that appeared worn and dated, but our team works hard to ensure cleanliness throughout the property. We value your feedback regarding the air fresheners, and we will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another pleasant stay in the future.

6/10 Okay

steven

Liked: Cleanliness, staff & service
The window isolation is poor. Out window is facing the road. We can hear every passing by vehicle.
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello steven, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the noise from the road. We appreciate your input and will take it into consideration for future improvements.

10/10 Excellent

RE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Excellent
Stayed 7 nights in Oct 2023
Response from Manager on 1 Nov 2023
Hello RE,Thank you for sharing your positive feedback with us. We're delighted to hear that you had a great stay and found our hotel to be excellent. We continually strive to provide our guests with exceptional experiences, and it's rewarding to know that we succeeded in meeting your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back in the future for another outstanding stay.

6/10 Okay

Kate

Liked: Staff & service
Disliked: Cleanliness
Just ok. Room was not the cleanest and not in great repair. It was right next to the elevator which dinged loudly each time it stopped, so that was annoying. Bed was comfortable. Location was convenient.
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Kate,We apologize for any inconvenience you experienced during your stay. Please be assured that your feedback will be shared with our team for improvement. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Lonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and quiet
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Lonne,Thank you for your positive feedback! We're glad to know that you enjoyed your stay at our hotel. We pride ourselves on providing a clean and peaceful environment for our guests.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 28 Oct 2023
Hello Charles,Thank you for your perfect rating! We're glad you had a great experience at our hotel. We look forward to welcoming you back soon!

10/10 Excellent

jeffrey

Business traveller
Liked: Property conditions & facilities
Very clean. Super comfortable room.
Stayed 1 night in Oct 2023
Response from Manager on 31 Oct 2023
Hello jeffrey,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our clean facilities and found your room to be super comfortable. It's our goal to provide a comfortable and clean environment for all our guests, and we're delighted that we could meet your expectations. We hope to welcome you back again in the future.

6/10 Okay

Chandra

Business traveller, Travelled with partner
Liked: Staff & service
The tv kept losing service or would lag terribly when trying to watch football.
Stayed 2 nights in Oct 2023
Response from Manager on 26 Oct 2023
Hello Chandra, Apologies for the inconvenience caused by the TV service. We appreciate your feedback and will work to address this issue promptly. Thank you for bringing it to our attention.

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Ryan, Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that you encountered some issues during your stay. Your comfort is our top priority, and we apologize for any inconveniences you may have experienced. We value your feedback and will use it to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

10/10 Excellent

Jarrett Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, close to downtown Holland Michigan.
Stayed 5 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Jarrett Prescott,Thank you for your positive feedback! We're glad you enjoyed our convenient location near downtown Holland. We hope to welcome you back soon!

4/10 Poor

Brittney

Travelled with family and small children
The beds were so uncomfortable! Size full, not queen as advertised.
Stayed 4 nights in Oct 2023
Response from Shr on 15 Oct 2023
It’s not full size bed it’s queen size bed.Sorry for your misunderstanding We don’t have any beds have full size bed.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with friendly front desk. We’d definitely stay again.
Stayed 1 night in Oct 2023
Response from Shri on 14 Oct 2023
Thank you for taking the time to review our property. Your kind praise is so appreciated and shared with our staff. We hope to welcome you back to our hotel in the near future.

8/10 Good

Jennifer A

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Good service
Stayed 1 night in Oct 2023
Response from Shri on 14 Oct 2023
Thank you for taking the time to review our property. Your kind praise is so appreciated and shared with our staff. We hope to welcome you back to our hotel in the near future.

4/10 Poor

Sarah

Liked: Amenities
Disliked: Property conditions & facilities
Truck (at night) in dark part of parking lot was playing loud music and you could smell pot. One exit door had a cover on the lock mechanism so it could be opened from outside.
Stayed 3 nights in Sep 2023
Response from Manager on 14 Oct 2023
Hello Sarah ,We apologize for any disturbance caused by the noise. We are constantly working on improving the soundproofing in our rooms to ensure our guests have a peaceful stay. These are certainly not the standards that we set for ourselves, and we will take immediate action to address this concern. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent stay. The manager was a wonderful person. The breakfast was great! Strongly recommend this hotel!
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Bob,We appreciate the comments, especially with regards to your opinion of our breakfast. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice with a reasonable price
Room was very clean, well organized. Had an ironing board and hair dryer, which I thought was very convenient. Breakfast was good (eggs, sausage, rolls, cereal and even a waffle maker) Beds were comfortable but pillows were small (they provide 3) My head kept rolling off during the night
Stayed 1 night in Oct 2023
Response from Manager on 7 Oct 2023
Hello WILLIAM,I sincerely apologize for the conditions of the hotel. We are currently working on fixing these issues. We appreciate your feedback and hope you give us another chance to turn this experience around. Thank you for staying with us and have a great day.

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on 7 Oct 2023
Hello Lynda,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Jigna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Jigna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Robert

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bill & Shirley
This motel is not up to the Wyndham standards!!!!!! This facility needs to be updated, deep cleaned, & has way to much deferred maintenance. The Ownership is using to facility as a cash cow & letting it "GO" to a run down motel. Maybe it is a "Cultural." Thing. My wife & I would not recommend this Baumont. PS The toilet seat did not fit correctly & the drain stop in the bath tub was missing bgaymount
Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello Robert ,Hello Robert, We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

10/10 Excellent

jack

Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello jack,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok, not too far from downtown Holland. Staff was nice. We did have an issue with our room having an odd smell (air conditioner emitting a damp smell) but were quickly accommodated to another room. The rooms are pretty nice and comfortable beds. The breakfast was ok, basic offerings with make-your-own waffles, sausage and eggs. I would stay here again.
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Hilda,It means so much to have earned your business. We appreciate the feedback regarding our staff and comments about our air conditioner. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Good

Renae

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
&
Stayed 1 night in Sep 2023
Response from Manager on 26 Sept 2023
Hello Renae,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 Excellent

Jordan

Stayed 1 night in Sep 2023
Response from Manager on 14 Oct 2023
Hello Jordan,Thank you for your excellent rating! We're thrilled to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

2/10 Terrible

John, Gainesville

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a dump. Has an oder. Windows are filthy, towels are tread bear. Doors are all beat up. Smoke detectors look like they don’t work.
Response from Manager on 24 Sept 2023
Hello John,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Okay

Robert

Disliked: Staff & service, property conditions & facilities
Had to exchange my towels
Stayed 2 nights in Sep 2023
Response from shr on 21 Sept 2023
thank you for sharing your experience I just checked the housekeeping report and it's a DND sign on your door that's why they aren't able to make it.

6/10 Okay

Sharon

Stayed 1 night in Sep 2023
Response from Manager on 10 Oct 2023
Hello Sharon, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Jeff

Stayed 1 night in Sep 2023
Response from Manager on 9 Oct 2023
Hello Jeff,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Bruce

Stayed 1 night in Sep 2023
Response from Manager on 7 Oct 2023
Hello Bruce,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable in all respects, with exception of dust and hair in floor corners. Compact space is okay for one adult only.
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Dear Guest,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.