Reception

Reviews of Americas Best Value Inn Holbrook

2.5 out of 5
Americas Best Value Inn Holbrook
720 Navajo Blvd, Holbrook, AZ

Reviews

6.4
Rating 10 - Excellent. 38 out of 260 reviews" "
Rating 8 - Good. 84 out of 260 reviews" "
Rating 6 - Okay. 64 out of 260 reviews" "
Rating 4 - Poor. 37 out of 260 reviews" "
Rating 2 - Terrible. 37 out of 260 reviews" "

6.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Stayed 1 night in May 2019

2/10 Terrible

James, California

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had an "Out Of Business" sign on the front door...
Stayed 1 night in Mar 2020
Response from Guest Relations on 18 Mar 2020
Dear James, Thank you for leaving us your comments; we're disheartened to read them, as we are fortunately open for business! We apologize that it sounds like we were unable to serve you this time around, and hopefully, you'll allow us a chance to do so in the future. If you actually did stay with us, we'd like to learn where we fell short, so we can work to make the improvements that you deserve. Thank you, and we wish you safe and happy travels along your way.

8/10 Good

angela

Liked: Staff & service
Stayed 1 night in Feb 2020

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Oh, the hair!
When we arrived, we had to call to get someone to the office. There was no doorbell like most places. Once in the room, it was obviously a room that was built in the 70s, which is fine, but the furniture was that old too. The tops of the dressers were replaced and had screws. The beds were comfortable enough. I noticed in the bathroom that a bar of soap had been left behind. Fair enough, sometimes in cleaning you can miss a spot. When i actually got in the shower, there was hair on the shower wall and someone shampoo. This tells me the shower was not cleaned at all. Very dsappointing.
Stayed 1 night in Feb 2020
Response from Guest Relations on 27 Feb 2020
Dear Susan, Your experience is not one we're proud of, and though we're pleased your bed was to your comfort, you deserved much better from us. Your voice will be heard and reflected in the improvements that we make. Forgive us and allow us to make this up to you in the future.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, broken, felt dirty. Gal ar desk was very friendly and helpful. Train very close, woke me up several times.
Stayed 1 night in Feb 2020
Response from Guest Relations on 25 Feb 2020
We appreciate your feedback. Although our friendly staff at the front desk left a positive impression on you, it is saddening to know that we fell short in meeting your expectations with cleanliness. Please accept our apologies for the unwanted noise from the train track that impeded from your sleep. We will look into your comments and use them as we take steps to improve our facility. We wish you happy and safe travels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property cheap and cheerful. Staff great TV superb position ideal
Stayed 2 nights in Feb 2020

8/10 Good

Bob, Annapolis, MD

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Paint on tub was cracked and peeling. Manager routinely left and did not return at posted time. Beds creaked. Water was hot when needed. Room was warm.
Stayed 1 night in Jan 2020

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Disappointed
Beds are uncomfortable. Checked into 1st room and it wasnt cleaned- bed still not made, trash on counter, bathroom not cleaned. Assigned to another room where i asked to be away from people and they had someone next to me within a couple hours. Tons of empty rooms and they cant give you a little space. The people next door were going outside to smoke about every 15 min and their door squeked so bad it echoed in the room. Second night the room was cleaned but coffee wasnt restocked. 3rd night room wasnt cleaned and coffee not restocked again
Stayed 3 nights in Jan 2020
Response from Guest Relations on 15 Jan 2020
Thank you for your feedback, and please accept our sincere apology for any inconvenience caused by the experience you've detailed. While we always do our best to accommodate our guests' requests, it is subject to room availability at that time. Nevertheless, your concerns have been shared with the appropriate departments for the benefit of future guests. If your travels bring you back to our area, we hope you allow us to demonstrate our commitment to provide a refreshing experience to each guest.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great staff but you get what you pay for.
Could feel the springs in the mattress, tub was stained pretty bad, room was dusty. Breakfast was packaged mini muffins and bananas. Coffee was meh. Only options for coffee were powdered creamer and packets of sugar and sugar substitute (I don't remember which type) All the staff I encountered were incredibly friendly.
Stayed 1 night in Jan 2020

10/10 Excellent

JIANN JHY

Stayed 1 night in Dec 2019

8/10 Good

Salvador

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Cindy, Michigan

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
Great and convenient area outside for my pet. Room inexpensive and we got what we paid for. No frills but basic needs. Check in clerk very slow and goofed up everything I asked for. I made early notification of pet, she didn't have it. I requested ground floor, got second floor which I kept because she was so slow and 3 people had already gathered behind me. Works for very basic as long as you have no service expectations.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great value. Will stay there again!!
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
Clean but older facilities. Complimentary breakfast was below standards.
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Tub and shower looked like something from a haunted house, hard to believe they charged money, or expected someone to get into, this. Hope you like trains because they go through town regularly blowing their horns, all night long.
Stayed 1 night in Oct 2019
Response from Guest Relations on 28 Oct 2019
We understand that your recent stay with us didn't live up to your expectations. Please accept our apologies for the inconvenience this caused. We've shared your comments regarding the shower with our housekeeping team to ensure any issues are quickly resolved. We know we can do better and would appreciate the chance to demonstrate it.

2/10 Terrible

Carmen

Disliked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

Cynthia M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Derrick

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not good enough to be labeled a 'hotel'...
This hotel (or rather 'motel') should not cost more than $20 (total) per night! The bathroom looked terrible and the shower / tub was just deplorable. Granted, maybe the hotel would be good a a cheap stay (hence the $20 per night suggestion), but I couldn't stay there for longer than one night. The A/C was out-dated and loud, the TV was out-dated (didn't think those TV's existed anymore), and the shower was just nasty altogether. Check-in / out were okay though; the guy who checked me in and the woman who checked me out the next morning were professional and fast. All else were very 'low budget' and anything more than $20 per night would be a rip-off.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was terrible, very very very very old. There was a leak and the water wouldn't stop. The heater was so loud, and working for one minute, then stopping for one minute, then working again that I felt I didn't sleep for the whole night!
Stayed 1 night in Oct 2019
Response from Guest Relations on 21 Oct 2019
We always strive to provide a good night's sleep for our guests, so it is unfortunate that this was not the case for you. Rest assured, our maintenance team has been notified about the issues you experienced so that they can be promptly addressed. We know we can do better to provide you with a comfortable, relaxing experience, and we are eager to earn a second chance from you to do so.

2/10 Terrible

JFS, Chicago

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our WORST motel stay out of 100 in the past 3 years. The staff had to show us how to use 2 different remotes (a first), dirty wooden floors, the wooden floors made the almost constant (it was going on for almost a solid hour from 11 PM to midnight and again at 7 AM) stomping around by the guest above us unbearable, the worst lighting I have ever had in a motel room: a small, shaded wall about 4' above the floor on each side of the king bed, one small, grey globe enclosed light over the sink,a similar, small globe enclosed wall light right inside the entry door, and one ceiling light in the separate toilet, shower bathroom. The side of the room withe TV, desk, fridge, etc. had NO lights. I could not see well enough to read or use my laptop at the desk or table. When I mentioned to POOR lighting to a young man at the desk, all I got was a lame "we can't do anything about it and don't have any table lamps.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 18 Oct 2019
Thank you for taking the time to share your review with us. We're saddened to hear that we failed in delivering the comfortable and clean accommodations you genuinely deserve. Please accept our apologies. We are working hard to improve our facility and services and hope to welcome you back for a better stay in the future.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the ground was dirty. a lot of thing was broken. .
Stayed 1 night in Oct 2019
Response from General Manager on 16 Oct 2019
Thank you for your review. Keeping our property clean and comfortable is one of our goals, so it is regrettable that we could not maintain our facilities to your standards. Rest assured, housekeeping and maintenance have been notified about the issues you experienced so that they can be promptly addressed. Please consider returning so we can deliver an experience more in line with your expectations.

6/10 Okay

Janet, Mesa, AZ

Travelled with partner
Liked: Cleanliness, staff & service
For the price it was as one would expect, definitely not upscale. It appeared to be clean, but I did find a bug on the bed which made me very skittish about falling asleep even though I didn’t see anymore after a careful search. (Flushed the bug). The desk clerk (Christopher) was very friendly & helpful.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The walls had water damage, the smoke detector was missing from the ceiling just had exposed wires, the tv was very outdated still one of those box TVs, the stairs to get up to the second floor are super dangerous . I was so scared going up and down with my baby. Yeah we just needed it to sleep and pass through our travel but you get what you pay for .
Stayed 1 night in Oct 2019

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Traveling through
We had to find a place to sleep after 14 hrs driving. The price was great. Bed not very comfortable but we were just so tired. Lastly, the toilet was clogged and needs service.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Anthony, New Mexico

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom ceiling peeling, with blistering. Toilet paper holder installed adjacent to tank requiring oneself to turn/twist side saddle to grab single ply paper. You have to use2 remotes for TV, one for channel and one for volume. Only 1 electrical outlet out of reach with absolutely no outlets remotely close to the desk. Wall mounted night stand lights have yellow stains all over both shades. I wouldnt let a feral rat stay in this motel.
Stayed 1 night in Sep 2019
Response from Guest Relations on 30 Sept 2019
Dear Anthony Comfort, cleanliness, and convenience have always been our goal, and it sounds like we dropped the ball during your recent stay. Had we known that you were not satisfied with your room, our team would have been happy to assist in finding a solution. Rest assured we'll look into the concerns you highlighted and take the necessary steps to swiftly remedy them for the benefit of our future guests. Thank you for bringing these matters to our attention so we can improve as needed. We would love to make it up to you in the future.

4/10 Poor

Colleen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Gerald

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Laurie

Not up to par
Shower was stained and looked very dirty. The TV is very old and cannot get any channels that I was interested in watching, and the remote only changed the channels you have to turn it on/off the volume too.
Stayed 1 night in Sep 2019

8/10 Good

Gary

Stayed 1 night in Sep 2019

8/10 Good

Arun, Chandler, AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's on the main road running through Holbrook, easy to find. The room was clean and comfortable. Plenty of parking space. Booked the room through Expedia, the price was right; included hot breakfast. Overall very happy with my stay.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a strong WIFI sognal. I appreciated to refrigerator. The rest was a little old.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
I never checked in and was provided directions to anther local Hotel because the reservations i requested were charged to my bank card but needed handicap access was not available so i had to pay for 2 more rooms at other hotel and am working with Expedia for refund for 2 rooms. All of this stress and expense while traveling with 80+ yr old parents for 1700 miles to attend my brothers (their first born) funeral
Stayed 1 night in Aug 2019

2/10 Terrible

Jennie

Disliked: Cleanliness, property conditions & facilities, room comfort
Sleeping with bed bugs 😕
Besides the bed bugs and a trashed basic area, this was the most disgusting place we have ever stayed at. Right next to the freight train tracks with whistles every 15 minutes. The health Dept should be called
Stayed 1 night in Aug 2019
Response from Guest Relations on 17 Aug 2019
Dear Jennie, We are sorry to hear about pest-related concerns in your room. Rest assured that we take these reports seriously. Our team will immediately take the necessary actions to remedy this once we verified it upon inspection. Please also accept our apologies for the external noise that disturbed you during your stay. In the future, please do not hesitate to reach out to our team so that we can see if a room in a quieter part of the hotel is available. We will look into your comments and use them as we take steps to improve our facility. If your travels bring you back this way, please consider us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lighting and appeal of room was lacking. Breakfast was not what I expected at all
Stayed 1 night in Aug 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, comfortable, affordable.
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Overnight
Hot breakfast @ the restaurant next door!
Stayed 1 night in Jul 2019

4/10 Poor

M.Knutson

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The television was the old kind - the remote did not work with the TV - had to turn it on/off manually. The TV was one of those old ones like we had 30 years ago. When I asked to be changed to a room with a newer television, the guy on duty would not switch rooms for me so I could have a newer TV. The phone was not plugged in when I got in the room. Pillows were poor quality. Bed was poor quality. Did not like ABVI Holbrook.
Stayed 1 night in Jul 2019
Response from Guest Relations on 6 Aug 2019
Our main goal is to deliver a comfortable stay for all guests, and it's disheartening that we fell short in doing that for you. We apologize for not meeting your preferences when it comes to the features of your room and that we didn't have the ability to relocate you. Our team is continually improving upon our guests' accommodations, and it is our hope that you consider staying with us again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst hotel I ever stayed in. The tub was stained and nasty. We went to a truck stop to shower.
Stayed 1 night in Jul 2019
Response from Guest Relations on 24 Jul 2019
Thank you for notifying us of your recent experience. We wish we would have been made aware of any concerns as our friendly staff is always happy to address any issues that arise to ensure a comfortable stay. We're very sorry for our lapse in housekeeping diligence and we've asked our team to give your room some extra attention. Hopefully, our convenient location worked well for your needs and that you were able to sleep well on our cozy beds. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst ever
This was an awful hotel! The bath tub was so nasty looking that we ended up taking showers at a truck stop.
Stayed 1 night in Jul 2019
Response from Guest Relations on 24 Jul 2019
Dear Jeffrey, Property cleanliness is vital to our team, so it is regrettable that you didn’t receive accommodations reflective of our high standards. We hear your concerns about your bathroom and will be forwarding your feedback to our housekeeping team to ensure our high standards in hospitality are being met. Next time you're in Holbrook, we'd love the chance to make it up to you.

10/10 Excellent

Puneet, Houston, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind when we checked in and during check out as well. Room was in good condition and amenities inside the room were great with a little fridge as well for the stay.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Doe

Travelled with partner
Liked: Staff & service
a good, low priced bed and shower for a pit stop:) had a frig, coffeemaker, clean sheets, nice TV,, and went to an excellent dinner at Mesa Italiano ( up the street)
Stayed 1 night in Jul 2019

4/10 Poor

Ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
Keep Driving
To start, we got to our room and the door was wide open... the A/C didn't work, took about 15minutes to get fresh batteries for a/c remote, which didn't help at all. I told them I'd cancel if no A/C... this is Arizona in July. We got moved to another room. At least the a/c worked... there were 2 remotes for the TV and after messing with them a while I gave up. Turned down the bed, was almost certain the sheets hadn't been changed... there was an imprint of the mattress on the sheets. I was exhausted, so I slept in my clothes... on the inside of the door (where housekeeping never looks) it looked like someone had spit tobacco on the door. The free breakfast at the diner next door was ok, if you don't expect much. I tried to order something different and said I'd play for it, but was told i only had 3 choices. No hot sauce or salsa for the eggs... and this is a Mexican restaurant!!! I wouldn't recommend this place to anyone i like.
Stayed 1 night in Jul 2019
Response from Guest Relations on 13 Jul 2019
Dear Ernest, It saddens us that we failed to earn your recommendation. Please forgive us for the concerns you've shared regarding cleanliness and comfort as well as breakfast. It is through feedback like yours that we can improve. Our team wishes you all the best in your travels ahead.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Door to bathroom was blocked if someone is at desk. Bathroom not clean. Room has lots of damage in it, and bad workmanship repairs. Breakfast is one egg, one sausage or bacon, and one piece of toast. It is a place to sleep. If you are not picky of what it looks like, it will be fine.
Stayed 1 night in Jul 2019
Response from Guest Relations on 11 Jul 2019
We appreciate you taking the time to write a review. It is not like us to deliver poor accommodations and we are sorry for the upkeep of your room upon your arrival. We have passed your concerns along to our team and moving forward we would love another chance to impress you. All the best.