The personal attention from staff was phenomenal. Personal handwritten notes, a gift part way through our stay, and an invitation to the Christmas tree lighting party really added to our London experience. We were steps from the tube and only a few minutes walk from Covent Garden and the Theatres. All the staff from the Concierge desk to housekeeping were friendly and professional. The Rosewood is a beautiful hotel. Our room was spacious and well appointed.
Very friendly staff... though probably a bit overworked during peak check-in/check-out times, especially given the tiny lobby area.
The room was very comfortable and had great connection points for electronic device plug-ins-- both for power and for connection to the television (plus iPod docking station alarm clock).
The bed was too soft, but first noticing this as I settled in quite late on the first night --and not wanting to bother the staff at that time-- with open access to the guest 'extras' amenities closet (one on each floor) I managed to get an extra blanket and stuff it underneath the part of the mattress that was not firm, thus solving the issue.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.