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Reviews of Hotel Kikunoya

3 out of 5
Hotel Kikunoya
335 Miyajimacho, Hatsukaichi, Hiroshima-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 211 reviews" "
Rating 8 - Good. 75 out of 211 reviews" "
Rating 6 - Okay. 24 out of 211 reviews" "
Rating 4 - Poor. 3 out of 211 reviews" "
Rating 2 - Terrible. 1 out of 211 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Mei Wan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Meme, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, food was good. I enjoyed hot-bath. The staff are very friendly and professional. a shuttle bus service was very helpful.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lack of a private toilet is slightly troublesome due to the main bath's opening hours.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. Clean new facilities. Unable to regulate room temperature.a bit oricy considering the size of the room. We had the family room.
Stayed 2 nights in Jul 2019

10/10 Excellent

jules

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in a popular tourist town!
My wife and I came to the busy island of Itsukujima to see the beautiful Buddhist Temples and Shinto Shrines here, and to spend a night at the charming boutique hotel Kikunoya offers a very nice Onsen, delicious meals and spacious Japanese style rooms. It is a very enjoyable experience to visit and stay here!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Unfortunately Hotel Kikunoya was our least favorite hotel in Japan. While that being said there are not many options on Miyajima Island. Some positives are the free breakfast in the morning which we were not expecting as well as the complementary foot bath outside (kind of fun after a day of walking). The location was about a 10 minute walk from the ferry across all major attractions. The hotel was extremely close to our morning hike up to Mt. Misen which was awesome. As always you get wonderful and friendly staff in Japan. The negatives are simply in the room, while spacious just felt very dated, unclean and uncomfortable. The bed was small for two and lumpy. No private shower or bathtub which is fine until you release the only place to clean yourself is the public onsen bath (not really ideal). I've been to many hotels with public bathrooms and showers however this was odd to me. The breakfast was good hitting and missing on some components. Overall it wasn't awful by any standards just not really close to some of our other stays. Also a bit pricey for what you get.
Stayed 1 night in Mar 2019

10/10 Excellent

Vincent, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I were warmly welcome by the reception staff on duty. We were early for the check-in, staff kept our bags so that we could continue to explore the parks. When we return in the evening, bags were kept nicely in our room. The onsen was awesome. Breakfast was on time and the meal was awesome too. Special mention to the hotel staff who speaks Mandarin, that was really helpful as we can't speak jappanese. We had an enjoyable stay, certainly would love to be back again.
Stayed 1 night in Dec 2018

8/10 Good

amanda

The hotel was lovely as was the onsen Was disappointed that there was no forewarnings that everything closes at 5.30 so dinner should be had either early or preordered at the hotel otherwise it is a 10-15min walk to the nearest restaurant and only a handful are open Otherwise was pleased with the stay
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Good stay but let down by smoke smell
Our room was BIG with big twin beds and about 55-inch TV was amazing. They gave free red bean cake which was nice and location was perfect. What let us down was the smell of smoke as our room was opposite the smoking room and can hear people walk in and out. I found it strange that we had to give our key to reception before going out? I liked that they provided free breakfast which was pleasant - you can choose western or Japanese style.
Stayed 1 night in Oct 2018

10/10 Excellent

Nir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Robert

Nice clean hotel
Stayed 1 night in Sep 2018

8/10 Good

Brittany

2 nights on Miyajima
Really enjoyed my time at the hotel - not much to do on the island at night so they had an array of DVD’s to choose from, and the onsen was perfectly lovely - I really enjoyed that they have an outdoor bath as it was not so hot and I could relax in the sunshine. The Japanese breakfast was interesting but tasty, and the staff were delightful and courteous. All amenities were really good, and I slept very well and comfortably. We arrived just after a major typhoon but the hotel had helped me navigate the storm via email to catch all trains and was really nice to have then pick us up from the ferry terminal upon arrival. I would absolutely stay there again if I find my way back to Miyajima
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, well-appointed hotel in Miyajima within walking distance to everything! The only thing I wish I'd known before I went is that the on-site onsen is strictly no tattoos. I have a full sleeve, and so I wasn't able to enjoy it until after it had closed to other guests... meaning I couldn't use it until 11 PM. It's expected for onsen to not allow tattoos, but I was surprised since this one is in a hotel. Just something to keep in mind if you're heavily tattooed. Otherwise it was a fantastic, comfortable stay!
Stayed 1 night in Jul 2018

10/10 Excellent

moris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Barbara, montreal, Qc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is just the perfect hotel in the Miyajima isl
Having the best vacation. Nothing else to say.....................................................
Stayed 1 night in Jun 2018

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miyajima
The hotel went out of their way to make our stay wonderful. They picked up our luggage from the ferry station and dropped it back off when we caught the ferry home. The onsen was awesome after a long plane flight. The breakfast was perfect. The outdoor bar/foot soak is so peaceful. I would definitely stay here again.
Stayed 1 night in Jun 2018

10/10 Excellent

Jane, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet hotel in pleasant surroundings.
A small walk from the ferry terminal and up a hill behind the temple but the hotel is lovely. The staff were very helpful at check in and explained the room and facilities along with places to eat. The room very comfortable except could have done with an extra chair. The Japanese breakfast was delicious.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular hotel, tucked away from the hustle-and-bustle. Delicious traditional breakfast, and a classic onsen that was exactly what I was hoping for!
Stayed 2 nights in Jun 2018

10/10 Excellent

Kyle, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with nice amenities
Stayed here with a friend one night during a 2 week trip around Japan. Overall, the venue is quite nice and the staff is courteous and helpful. While they speak mostly Japanese, it seems that there is staff aptly suited to address any questions or concerns in other languages. An indoor/outdoor public bath is available during the morning and in the evening. And complimentary breakfast is also provided. The room is very clean and has a mini-fridge and hot/cold water.
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. About 5 mins walk from the shrine. Excellent service. Were picked up from the station and luggage delivered to the station as we walked back to the station after check out. Tried the all Japanese dinner in the evening at the hotel, Quite an experience for people who don’t like seafood! Requested English breakfast next morning.
Stayed 1 night in Apr 2018

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Our stay couldn’t have been any better! Everything was beyond excellent.
Stayed 1 night in Feb 2018

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2017

10/10 Excellent

Maggie, San francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, excellent service
Lovely little Japanese hotel with shared onsen. Rooms were small but comfortable and clean. Service was excellent from room amenities to breakfast staff to the ferry shuttle. Highly recommend a stay here.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet hotel
Excellent staff, very attentionate ! We came with two children and all of us left very happy about our stay. Hotel can organize minibus to the ferry and even lifts in rainy days.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I dont normally review, but i really felt I should with Kikunoya. This hotel was amazing. The staff spooke good English and were extremely friendly. Breakfast was great - total value for money. Room was incredibly spacious for Japan standard. The hotel even dropped off your luggage at the Ferry port so you can explore the island then get information at the Ferry port to call them and your bags will be dropped off at the door. Overall, Id totally recommend this hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff
Miyajima is ranked as one of the top three scenic spots in Japan, and we enjoyed our visit because we were able to spend a night on the island at Hotel Kikunoya. We arrived at the ferry terminal and requested for the Information Desk to call the hotel for us for courtesy pick-up. Our driver was very friendly, and told us about Miyajima. Our room and bed were small but expected. The room had a toilet and sink. Two yukatas were folded on the bed for us but were too large so we requested smaller sizes to wear to the public baths. I showered late and had the onsen to myself. The hotel was a downhill walk to the Omotesando, Machiya Dori, and Itsukushima Shrine. I recommend the shrine first thing in the morning before the tourists arrive, and try to go when tide is low so you can touch the floating tori gate. The hotel was also a quick walk to the Momijidani Park and to the Daisho-in temple (both of which have hiking trails to the Ropeway). We paid for breakfast but opted out of dinner. The town closes early but the hotel had information on late night eats. Our breakfast was tasty. We chose the Japanese breakfast which had unlimited rice and miso soup. There was a staff member working in the dining room during breakfast that was fluent in English and helped us arrange a courtesy shuttle to the ferry terminal. However upon checkout a different staff person was at the front desk. Our shuttle didn't come so they arranged for a private car to rush us to the terminal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Royakon
Amazing staff amazing food - wonderful stay!! They have courtesy vans to meet you at the ferry landing. Nice modest facility with men and women's Onsens. Amazing dinners!! Amazing staff.
Breakfast

6/10 Okay

Nancy, Montreal

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good but noisy
It was nice to be on the island, staff was ok but too much noise on the level we stayed with a tea room and conference right there ! Good thing it was just 1 night but ok.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Christopher, I live in Yokohama, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
A Must Read for Travelling Westerners
I wasn't given a specific reason "why" I wasn't allowed to eat at the hotel restaurant but I can only "assume" it was because I have visible tattoos. Which I'm okay with because I've lived in Japan long enough to know this is common. But what did strike me as odd is they already had a map on "standby" as if they were "expecting" this to happen. I'm not sure if they get a lot of guests with tattoos (which I highly doubt) so I can only assume it's a Japanese "only" restaurant and that it had nothing to do with my tattoos at all but for the fact that I was a foreigner. (something I am also used to about living in Japan) So on this factor alone, I had to mark the "Hotel Service" as AVERAGE. I don't fault the Hotel 100%, but they should be verifying information that 3rd party sites are providing (or NOT advertising) regarding their establishment. I do wish the site would have been more specific to that fact because I had planned on eating there. Once again, this is my experience. I'm sure if someone who flew halfway around the world ran into this problem the rating would be a lot lower regarding "Hotel Service". Overall, it met all my needs and I was satisfied. (DISCLAIMER TO ALL FOREIGNERS: If you have tattoos, you can't use this hotel's "public" style bathroom. As tattoos are still a taboo in modern time Japan. But there is a toilet room inside your actual room and a sink.)

10/10 Excellent

Maitreyi, Mumbai, India

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely inn 5 min walk from the Itsukushima shrine
Had a lovely 1 night stay at this place. Very close to the Itsukushima shrine but some walk from the ferry walk. Approach road is quite steep so avoidable if travelling with heavy luggage. Baths are advertised as shared/common baths but in fact they are onsen (both indoor and outdoor, M/F separate). The hotel provided Yukatas in the room which were really comfortable. Concierge kindly offered us a flashlight when we stepped out after dark. Bed was quite small for 2 adults and restaurant shuts at 6pm.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not sure why this hotel has such high ratings
We stayed one night in this hotel and were not massively impressed with the quality of the service or the quality of the room for the price. Service was a little abrupt, when it was not indifferent. Room was right next to a neighbouring building, which would be fine if the room had blackout curtains as the other building has a lot of lights so our room was lit up even with the curtains closed. Curtains were moldy too. Bedding was really naff (imagine sleeping under a cross between a valance, plastic sheet and duvet...). Not great in spring, but would have been unbearable if it was any hotter. Not truly awful, but not great either.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and Quiet
Very relaxing and quiet, but lots of mosquitoes found in the room at night.

8/10 Good

hiroki

Liked: Staff & service
Disliked: Cleanliness
Great for the price
As I rated, staffs are really nice. I cannot say the room is so clean, yet still, it is satisfying for the price. The only problem was mosquitoes' intrusion. I killed two, still heard the annoying noise.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and close to Mt Misen
Onsen was very enjoyable and quiet. Staff friendly and helpful.

10/10 Excellent

Hyung Shik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Nice hotel. 10 min walk from city center and most of sightseeing places. Room is spacious taking into consideration room size in Japan. There is no bathtub in the room but hotel mentioned that bath is public / shared. Public bath is very nice, has 2 tubs - inside and outside. Breakfast has 2 options - Japanese or European style. Hotel can provide pick up and drop off from the ferry station for no charge which is very nice. In general I enjoyed my stay there.

8/10 Good

Verified traveller

Liked: Staff & service
Great location and services.
The location was great. The hotel staffs are very friendly and helpful although only one of the staff are fluent in english but everyone try to help you regardless of language barrier and they do it fast. Hotel also provide free transportation to and from the ferry as well. Possible only thing is that there is no room cleaning and no change of towels if you stay more than 1 night. Room was a bit too small and of course the public bath is something maybe new to many but it is quite a good experiences.

6/10 Okay

CHUN WING

Liked: Cleanliness, staff & service, room comfort
The hotel is far from the pier. It is easier to go to the hotel with a map in day time, but it's difficult to do so in night time. No individual bathroom in the room is also an issue.

8/10 Good

Shakilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Geneviève C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Lovely stay in Miyajima. The hotel is very well located, just a few minutes of walk away from the best spot to see the floating torii. The staff was very helpful and friendly, doing their best to make sure we had the best stay possible. We did not opt for the dining nor the breakfast options, as it was very expensive. The bed was undeniably comfortable.

8/10 Good

Ka Ki, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little hotel
It's a cute little hotel on the Miyajima Island. I stayed at one of those "American" rooms which had a single mattress, small desk with a small TV, toilet but no shower. Carpeted. My room had no view, basically blocked by a huge rock. I took a peek at the "Japanese" room, wow, tatami, ocean view seeing the Torii Gate. Wonder how much more it costs, looks amazing!!!

10/10 Excellent

Malcolm, Chiba-shi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely place to base your Itsukushima adventure!
Fantastic location, just minutes from the UNESCO World Heritage Site of Itsukushima Shrine and its Grand Torii (gate). Very clean and cosy. Friendly, professional staff. Very nice open air Japanese bathhouses. And the restaurant serves up very delicious meals too! Book this hotel/ryokan, you won't regret it!

8/10 Good

Evako, Berkeley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Onsen (shared bath)
Perfect location, quiet. It is a bit walk from the ferry port, but the hotel provided ride. We enjoy wondering around the island. The breakfast was traditional. Staff were very helpful.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience with Hotel Kikunoya
the staff were very rude and unhelpful. i would highly recommend people avoid this "hotel"

10/10 Excellent

Craig, Christchurch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want that Japanese experience ..
Hotel was great. A lot nicer than I expected for the price. If you are wanting a Japanese experience then I definitely recommend. Although our room was Western style, there was no shower in the room, but there is a Japanese style bath downstairs for the use of everyone. Breakfast is Japanese style too. A great experience if you are interested in Japanese culture like me.