Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Desk, laptop workspace, iron/ironing board, free cots/infant beds
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Reviews of Best Western Hiram Inn & Suites

2.5 out of 5
Best Western Hiram Inn & Suites
1340 Pace Rd, Hiram, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 171 out of 383 reviews" "
Rating 8 - Good. 106 out of 383 reviews" "
Rating 6 - Okay. 54 out of 383 reviews" "
Rating 4 - Poor. 29 out of 383 reviews" "
Rating 2 - Terrible. 23 out of 383 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to hotel at 1230am. Was check in with no problems, the clerk was very helpful, i ask for late check he also put that in as well. Thank yall for having me and my family there
Stayed 2 nights in Apr 2024

10/10 Excellent

Freud

Liked: Cleanliness, staff & service, property conditions & facilities
Great Accomodations
Stayed 4 nights in Apr 2024

8/10 Good

Sonsecharay

Travelled with family
Liked: Amenities
Great area, many stores for shopping in the area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Danica

Stayed 2 nights in Mar 2024

10/10 Excellent

Howard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we went to smelled like cigarette smoke. They gave another room which was fine.
Stayed 1 night in Mar 2024

8/10 Good

Margarita

Liked: Staff & service, property conditions & facilities
Very nice, cozy and quiet hotel. It is very accessible to the main road. Front Desk employees very nice and polite. Did request to check the toilet, didn't ask again for the handyman who never arrived. Yes, would stay again.
Stayed 4 nights in Feb 2024

10/10 Excellent

DAWN, Ellijay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and travel from!
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

Alexis

Business traveller
Liked: Cleanliness
Nice staff
Stayed 3 nights in Feb 2024

8/10 Good

Tamara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was dusty
Stayed 1 night in Feb 2024

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service
Stayed 1 night in Feb 2024

2/10 Terrible

HEZEKIAH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst I’ve seen
Stayed 1 night in Feb 2024
Response from Victor on 9 Feb 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Enrique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Jan 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything except the noise. Residents seemed to take pleasure in slamming their room doors at all hours. The breakfast meat was too repetitive. My favorite part are the people who work there. They make the place! The ladies who clean rooms were very gracious. All of the Gentlemen working the front desk were extremely helpful and respectfull. Victor (manager ?) went out of his way to help me with a problem. I will be highly recommending this establishment. T. Chance
Stayed 11 nights in Jan 2024

10/10 Excellent

Nhi

Liked: Amenities
I got there well before the 2:30pm check-in time. He allowed me to check in early and even waived the early check-in fee. It was much appreciated. Enjoyed my stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Adrian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Rodents
Room has a rodent problem. Mouse chewing in the walls kept me up all night
Stayed 1 night in Jan 2024
Response from Victor on 17 Jan 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Lakisha, CHULA VISTA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. Great location. Plenty of shopping and restaurants. Would stay again!
Stayed 2 nights in Jan 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Felt comfortable and safe.
Stayed 1 night in Jan 2024

10/10 Excellent

maelyn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aeriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

mary

Stayed 1 night in Dec 2023

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Vandy

Stayed 4 nights in Dec 2023

8/10 Good

Edwin F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager excelent customer service
Stayed 3 nights in Dec 2023

4/10 Poor

keith

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Roachs crawling across the T.V table and behind Refrigerator....
Stayed 4 nights in Dec 2023
Response from Victor on 13 Dec 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Each room is inspected once cleaned, twice.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Ieasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Arely

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The room we stayed at had a lot of dust on furniture, desks, lamps. The towels were worn down and rough.
Stayed 2 nights in Nov 2023

4/10 Poor

Gabrielle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Nov 2023

10/10 Excellent

Shakeem

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay! Quiet and a walk across from great shopping options and food!
Stayed 2 nights in Nov 2023

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for my needs
Stayed 2 nights in Oct 2023

6/10 Okay

LaBradford

Liked: Staff & service
It was alright for the price.
Stayed 4 nights in Oct 2023

10/10 Excellent

Kenneth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints.
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023

2/10 Terrible

Rickey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Trashy hotel
We were placed in a room where all night the air conditioner roared all night. Couldn’t sleep because it was so loud. Went to take a shower and they had black mold all in the shower ceiling. They just spray paint over it. Worst 160.00 room I’ve ever had to stay at.
Stayed 1 night in Sep 2023
Response from Victor on 25 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,GMBest Western Hiram Inn & Suites

8/10 Good

Rene

Travelled with partner
Liked: Amenities, property conditions & facilities
Room was not done on the last night. Tag requesting to have the room cleaned was left on the door. Everything else was really good. Will stay there again.
Stayed 3 nights in Sep 2023

6/10 Okay

LINDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Sep 2023

8/10 Good

Leigh

Stayed 1 night in Sep 2023

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and respectful staff. I will recommend this to anyone looking for a nice hotel.
Stayed 2 nights in Aug 2023

8/10 Good

Rose

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
We found hair in the bathroom on the floor
Stayed 1 night in Aug 2023

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent!
Stayed 3 nights in Aug 2023

8/10 Good

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities
close to shops and walkable.
Stayed 2 nights in Jul 2023