Coffee service

Reviews of Days Inn by Wyndham Hardeeville Near Hilton Head

2 out of 5
Days Inn by Wyndham Hardeeville Near Hilton Head
120 Independence Blvd, Hardeeville, SC

Reviews

6.0
Rating 10 - Excellent. 15 out of 69 reviews" "
Rating 8 - Good. 11 out of 69 reviews" "
Rating 6 - Okay. 14 out of 69 reviews" "
Rating 4 - Poor. 15 out of 69 reviews" "
Rating 2 - Terrible. 14 out of 69 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Clarence

Everything was fine
Stayed 3 nights in Apr 2024

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Time. Will stay there next time as well
Stayed 1 night in Mar 2024
Response from M on 19 Apr 2024
Dear Donald,Thank you for taking the time to rate us so highly! We are thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all our guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team

10/10 Excellent

Georges

Travelled with family
Liked: Staff & service, amenities
Not well maintained.needs a good scrubbing and refreshing.
Stayed 1 night in Apr 2024

4/10 Poor

Ulrike

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
They need to buy linens and towels. All was washed thin and grey. The doors and furntiture is banged up. The breaksfast should be called limited snacks.
Stayed 1 night in Apr 2024
Response from M on 5 Apr 2024
Dear Ulrike,Thank you for taking the time to share your review with us. We are sorry to hear about your experience at the hotel. We assure you that we’ve taken note of your mentioned points, and the concerned department has been notified about the same. We would be grateful if you allow us to make amends and improve your experience during your next stay. Thank you for your business and we look forward to seeing you soon.Sincerely,Management Team

2/10 Terrible

France

Travelled with partner
Disliked: Amenities
Pros: the gentleman who checked us in was very pleasant, easy access to 95. Cons: dirty room, moldy shower, no hot water, someone before us had shaved in sink so there was hair in sink and on floor, exposed wiring by air conditioning unit. We've stayed in Day's Inn before and have been pleased with accommodations, unfortunately, this particular location is somewhere we'll steer clear of in the future.
Stayed 1 night in Mar 2024
Response from M on 5 Apr 2024
Dear France,Thank you for sharing your feedback with us. We appreciate hearing both the positive aspects of your stay and areas where we can improve. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. We request you to trust us and our timing, allowing us to drive our efforts in a more positive direction for it to meet the best results. We will investigate the issues and make the necessary corrections. We hope that you will give us another chance to make it up to you. Thank you for your business, see you soon!Sincerely,Management Team

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was absolutely horrible. Bedding torn and soiled. After checkin I left I was afraid of catching something
Stayed 1 night in Mar 2024
Response from M on 8 Mar 2024
Dear James,We are disheartened to know that your recent stay with us was not up to the mark. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please feel free to provide more details so that we can address the issue promptly. Regardless, please accept our sincere apologies for failing to exceed your expectations. Thank you for your business and we look forward to seeing you soon. Sincerely,Management Team

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from M on 22 Mar 2024
Dear Andrew,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future and we are indeed looking forward to your next visit. See you soon!Best regards,Management Team

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very knowledgeable and helpful
Stayed 12 nights in Jan 2024
Response from M on 21 Feb 2024
Dear Anthony,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards, The Management Team

4/10 Poor

Lucille

Motel not hotel
We didn't expect it to be a motel. It had some updates but overall pretty old.
Stayed 1 night in Jan 2024
Response from M on 25 Jan 2024
Dear Lucille, We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team

4/10 Poor

Daniel S.

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from M on 6 Jan 2024
Dear Daniel,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

4/10 Poor

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
As advertised price.
Was good to stop after driving so long. The people were terrific, accommodations were indicative of the price. Right off the hi-way & you could buy wine right next door.
Stayed 1 night in Dec 2023
Response from M on 22 Dec 2023
Dear Rhonda,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Kenneth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from M on 30 Nov 2023
Dear Kenneth,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close off the highway. Area was quiet. Room was clean and bed was comfortable.
Stayed 1 night in Nov 2023
Response from M on 1 Dec 2023
Dear Katherine,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

2/10 Terrible

Bella

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fouls advertising about breakfast included.
Stayed 1 night in Nov 2023
Response from M on 23 Nov 2023
Dear Bella,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Tim

Travelled with partner
Liked: Staff & service
Staff great. Hotel right next to railway line so every hour all night long you get lots of horn blasts and rumbling. Not good if you like to sleep after a long day on the road.. Find another place to stay.
Stayed 1 night in Nov 2023
Response from M on 17 Nov 2023
Dear Tim,Thank you for taking the time to share your feedback with us. We sincerely apologize for the noise disturbance caused by the nearby railway line. We understand that this can be disruptive to your sleep, and we will be reviewing our noise mitigation measures to ensure a more comfortable stay for our guests. We hope you will give us another chance to show you the exceptional service and hospitality that we are known for.Sincerely,Management Team

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service
Decent Accommodations
Affordable, no frills, and priced accordingly. Nice staff, clean, and would stay again.
Stayed 1 night in Oct 2023
Response from M on 20 Oct 2023
Dear Jessica ,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Johnathon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel!!!
Great hotel!! The staff was friendly, the beds were comfortable, the room was clean, and the pool was functional and clean. I highly recommended this place!
Stayed 1 night in Sep 2023
Response from M on 13 Sept 2023
Dear Johnathon,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with the hotel
Stayed 1 night in Sep 2023
Response from M on 13 Sept 2023
Dear Tina,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

6/10 Okay

Haddijata

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from M on 8 Sept 2023
Dear Haddijata,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Jacek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent place
Stayed 1 night in Sep 2023
Response from M on 8 Sept 2023
Dear Jacek,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jenis

Stayed 1 night in Jun 2023

2/10 Terrible

Ricardo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I don't like anything the towels are auful I prefer to dry my body with my own t shirt smell so bad a lot humidity
Stayed 1 night in Jun 2023
Response from M on 7 Jun 2023
Dear Ricardo,Thank you for sharing your feedback. We apologize for the unpleasant experience you had with our towels. We'll make sure to address the quality and odor issues to improve the overall customer satisfaction.Sincerely,Management Team

4/10 Poor

Howard

Disliked: Cleanliness, property conditions & facilities, room comfort
Need better options
Tv didn’t work. Sink was clogged. Beds were uncomfortable. And noisy near Highway.
Stayed 1 night in Apr 2023
Response from M on 4 May 2023
Dear Howard,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

6/10 Okay

Ryan

Stayed 1 night in Apr 2023
Response from M on 19 May 2023
Dear Ryan,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from M on 4 Apr 2023
Dear Stephen, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely, Management Team

4/10 Poor

George

Travelled with partner
Liked: Staff & service
No tv
Stayed 1 night in Mar 2023
Response from M on 4 Apr 2023
Dear George, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,Management Team

2/10 Terrible

Dustin

Stayed 2 nights in Mar 2023
Response from M on 4 Apr 2023
Dear Dustin, We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Pam

Stayed 1 night in Mar 2023
Response from M on 4 Apr 2023
Dear Pam, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Denys

Stayed 1 night in Mar 2023
Response from M on 4 Apr 2023
Dear Denys, It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards, Management Team

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
People next door made excessive noise and hotel was to close to the train tracks bed was really hard
Stayed 2 nights in Mar 2023
Response from Management Team on 23 Mar 2023
Dear Kevin,We are extremely gutted to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,

2/10 Terrible

Tarina

Stayed 1 night in Mar 2023
Response from M on 19 May 2023
Dear Tarina,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Kiri

Business traveller
Liked: Staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Mar 2023
Response from Management Team on 23 Mar 2023
Dear Kiri,We are very happy to serve valuable guests like you and really appreciate your generous ratings. Thank you for your compliments on our staff, clean comfortable accommodations, and hospitality. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations. We can't begin to tell you how much we appreciate your review, and we can't wait to host you again.Regards,

8/10 Good

eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to have some shampoo
Stayed 1 night in Mar 2023
Response from Management Team on 23 Mar 2023
Dear Eugene,We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Sincerely,

10/10 Excellent

Bridget

Stayed 1 night in Mar 2023
Response from Management Team on 14 Mar 2023
Dear Bridget,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Regards,

6/10 Okay

Natalia

Liked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from M on 4 Apr 2023
Dear Natalia, Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Best Regards,Management Team

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Management Team on 22 Feb 2023
Dear Andrew,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,

4/10 Poor

Patasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Room had a l funk smell Heat didnt work Wifi didnt work Bathroom was not clean
Stayed 1 night in Jan 2023
Response from Management Team on 11 Jan 2023
Dear Patasha,We are gutted to learn about your experience with regard to the cleanliness of our property. We have communicated your concerns to our housekeeping staff straightaway to ensure the hotel maintains its standard and no other guests experience the same. Allow us to convince you that what you experience is a rare instance. We are striving to adopt the best hygiene standards, and having said that, we hope you will overlook this instance and give us another opportunity in the future to host you better.Sincerely,

4/10 Poor

Robin

Travelled with partner
Disliked: Staff & service, amenities
No station guide for TV. bathtub not clean. Wi-Fi not working. no cups in room. one bed had a blanket, the other one didn't; had to call the office to request a blanket, and what I got wad a bedspread.
Response from M on 6 Jan 2023
Dear Robin,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Dec 2022
Response from Management Team on 4 Jan 2023
Dear Guest,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Regards,

2/10 Terrible

Freddie

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022
Response from M on 13 Dec 2022
Dear Freddie,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for our failure to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

LENZY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the front office staff was great and friendly.
Response from M on 4 Nov 2022
Dear Lenzy,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Juan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, upon walking into the room it was hot and AC had not been turned on prior to checking in. As I went to turn it on, the knob was missing and the room smelled like cigarettes even tho I asked for a non-smoking room. The microwave is rusted on the outside as well as the inside, I’m afraid to warm up anything in there. The fridge has small black spots inside that look like mold. The desk lamp didn’t have a lightbulb. 3 out of the 4 towels I grabbed had pretty decent size stains on them along with there not being any shampoo/conditioners or lotions just a couple of bars of soap. Part of The wood trim on the inside of the bathroom door is missing, looks like it was ripped off. To top it all off as soon as I turned the lights off I had to kill about 4 roaches and 2 I couldn’t get to. I stayed here for business purposes so I was not in the room often just to sleep but I did send management an email which they never replied to or sent anyone. I stayed for 4 days/3 nights and not once did they come to replace the towels or clean anything. For the price I would rather pay a few extra bucks and stay at one of the other hotels in the area, I will never stay here again.
Stayed 3 nights in Sep 2022
Response from M on 16 Sept 2022
Dear Juan,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an unusual experience, especially with the condition of the hotel. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

2/10 Terrible

Tammy, Charlotte

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That property was a little run down. The worse part is Expedia did not do their job so our PAID FOR RESERVATION WAS NOT IN THEIR COMPUTER SYSTEM
Stayed 1 night in Sep 2022
Response from M on 14 Oct 2022
Dear Tammy,Firstly, please accept our sincere apologies for the hassle you had to go through during your time at our property. We are extremely gutted to know that your recent stay was just not up to the mark. What you experienced is inarguably unpleasant, and we can only assure you that every bit of your concerns will be diligently investigated. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest experiences what you did. Everyone regrets the inconvenience, but we really hope you will give us another opportunity to undo your unpleasant experience. Our hotel staff will go above and beyond to ensure your future stays are completely up to the mark.Sincerely,Management Team

6/10 Okay

Craig

Stayed 1 night in Sep 2022
Response from M on 7 Sept 2022
Dear Craig,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Management Team on 30 Aug 2022
Dear RonaldIt is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!

6/10 Okay

Rocio

Disliked: Amenities
It ok for the price.
Stayed 1 night in Aug 2022
Response from Management Team on 30 Aug 2022
Dear RocioThank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.

4/10 Poor

Stephen

Travelled with group
Disliked: Property conditions & facilities
The sheets were gone from one of the beds and there was only one towel. We didn’t make a fuss about it because we just needed a place to sleep for a few hours before continuing our travel.
Stayed 1 night in Aug 2022
Response from Management Team on 19 Aug 2022
Dear StephenWe were very disappointed to read about your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize regarding the points you mention in your review that you experienced. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services.

4/10 Poor

Emily

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Misleading renovations. Bathtub was peeling. Strange odor. We never unpacked and went across the street to Holiday Inn Express.
Stayed 1 night in Aug 2022
Response from Management Team on 19 Aug 2022
Dear EmilyThank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark.

8/10 Good

Jeff

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from americas best inn on 9 Aug 2022
thank you for staying with us!

10/10 Excellent

Noah

Stayed 1 night in Jul 2022
Response from chris on 27 Jul 2022
thank you so much for your feedback Noah we really appreciate your buisness and are excited to see you next time!!