“Great service!.... until I visited the lounge”
My stay was quite pleasant! Very clean room, fine service, and pretty good restaurant. Right across the way from a sweet shopping center and several dining options. Only a short drive from the park-and-ride at the last stop on the Blue Line. The television in the room was not so modern and the remote was very picky about when and where it wanted to work.
But the only REAL issue I had was in the lounge. I never went in the evening, so it could be better then. But I went once in the afternoon and had the worst bar experience, as far as service, that I have ever had. The girl tending the bar appeared lost, like she had never been near a bar before, and bored. After watching and experiencing all the things that were done horribly wrong, I could easily conclude that she has never had responsible vendor training or bar training, even in its basics. Legal? I think not. After guess-timating our total and waiting for us to fork over cash without seeing a bill, we left that lounge never to return again.