"We stayed in 2 different rooms during our 3 night stay. First one was leaking rust out of the shower, the manager did change our room. No air conditioning, and shower had hair in it, manager did send someone to clean it, but pictures in the ad were nothing like the room we stayed in. Breakfast was barely edible and expensive. Spoke to the hotel manager at the time about a refund for the last day of breakfast and refused to give me one, but offered to have food prepared for our travels, bread was dry, and only had a slice of meat and cheese. I spoke to other guests during the stay and they said they stayed there many times before and never had any issues until this stay as well. We have traveled all around the world and have necer had this type of experience. I will be looking for another Hotel the next time I am in London and recommend others do the same."
