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Reviews of Hampton Inn & Suites Cashiers Sapphire Valley

2.5 out of 5
Hampton Inn & Suites Cashiers Sapphire Valley
3245 US Highway 64 E, Sapphire, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 583 reviews" "
Rating 8 - Good. 179 out of 583 reviews" "
Rating 6 - Okay. 41 out of 583 reviews" "
Rating 4 - Poor. 22 out of 583 reviews" "
Rating 2 - Terrible. 12 out of 583 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful
Stayed 1 night in Mar 2024

8/10 Good

Juan

Travelled with family
Liked: Staff & service, amenities
Understand conditions where not the best because undergoing remodeling. Bedroom clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and loved the spacious shower. Would definitely come again
Stayed 1 night in Mar 2024

4/10 Poor

VINAYAK, Peachtree City

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Good location and views, free parking and couple of restaurants within a mile. Elevator and hallways were not clean. Noise due to renovation work. Breakfast was sub-standard. Sketchy to no phone service. Most restaurants and hotels have WiFi in the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

It was ok.
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Well maintained property.
Stayed 2 nights in Feb 2024

10/10 Excellent

Carolina

Liked: Staff & service, property conditions & facilities
Great double queen sized beds room. Shower and bath were clean and functional. Kids loved indoor pool feature. Breakfast was ok typical bagels, waffle maker, cereals, coffee etc
Stayed 1 night in Feb 2024

2/10 Terrible

Matt

Stayed 2 nights in Feb 2024

2/10 Terrible

Kai

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were woken up at 7am Saturday from the construction directly above our unit. The contractor was using hammer on the concrete floor directly over where we sleep. Needless to say, we had to wake up way early than we had anticipated. Although we didn’t minded that the hotel is under renovation (didn’t know until we got there), it is completely unacceptable for workers to be working before 8am!!! Especially on a Saturday!! The hotel staff could have arranged it so our room is not directly under where construction is happening. Asked for refund, but hotel staff didn’t respond.
Stayed 1 night in Feb 2024

10/10 Excellent

Ana Clara, Winder

Stayed 1 night in Dec 2023

10/10 Excellent

Holly

Stayed 1 night in Dec 2023

10/10 Excellent

Caleb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was easy access to food and fun and the rooms were comfortable
Stayed 1 night in Dec 2023

10/10 Excellent

myounggi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Donna

Travelled with family, Travelled with pets
Disliked: Staff & service
The property is old and it shows. The gentleman at the front desk was not particularly friendly. No sense of humor that’s for sure.
Stayed 1 night in Dec 2023

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived it was ready. The staff were very nice and helpful. Very clean. It is very quite. They had beverages and cookies to offer as soon as we arrived
Stayed 1 night in Dec 2023

10/10 Excellent

Fran

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area was very pleasant, and the hot food was good. Coffee: Excellent!
Stayed 1 night in Nov 2023

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 2 nights in Nov 2023

10/10 Excellent

DrewMaria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here when we can! The staff is so kind and helpful, the facilities are always clean and well-kept, the breakfast is great.
Stayed 1 night in Nov 2023

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast was great!
Stayed 1 night in Nov 2023

6/10 Okay

nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not queen size beds
Hotel is nice and quiet- Employees friendly and helpful. Hot breakfast was decent. Indoor pool and fitness rooms nice. Hot tub was out of order, was told for 2 years lol. Biggest issue was beds not comfortable and room I booked said 2 queen beds but they were full size not queen.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jack

Travelled with family
Liked: Amenities, property conditions & facilities
Perfect room and staff was friendly and competent
Stayed 2 nights in Oct 2023

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees
Stayed 1 night in Oct 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME breakfast! Kids enjoyed the poool. I loved the fireplace in the main room.
Stayed 2 nights in Oct 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for the 10/10 review Ashley. We hope that you and your family will visit us again for any future needs you may have in our area. Take care.

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean, comfortable room.
Stayed 2 nights in Oct 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you Suzanne. We certainly appreciate your feedback and hope that you will visit us again soon.

10/10 Excellent

Fritz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for the 5/5 rating Fritz. We hope that you will visit us again in the mountains soon.

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you Timothy for the 10/10 review. We are getting ready to go under a major renovation this winter, so we hope that you will visit us again next spring to see our new digs in the mountains. Take care.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hampton Inn & Suites on 17 Sept 2023
Thank you for your review, hope to see you next time you are in the area.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Booked on line and your hotel didn’t disappoint. I would stay again.
Stayed 3 nights in Aug 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you Jane for your wonderful review. We are set to undergo a major renovation this winter, so we hope you will visit us again this spring to check out our beautifully remodeled property.

10/10 Excellent

Herb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!?
Stayed 1 night in Aug 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for the 5/5 review and we will pass this along to our team members. Our hotel is set to undergo a major renovation this winter, so we hope that you will visit us again this spring to see our newly remodeled oasis in the mountains. Until then, take care.

10/10 Excellent

dr serge

Stayed 1 night in Aug 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for the review Dr. Serge. We hope that you will visit us again next spring to see our beautifully remodeled hotel.

10/10 Excellent

Kate

Stayed 1 night in Aug 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for the 5/5 review Kate. Please view us again soon for any future travel needs you may have in our area.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facilities are great. Spacious clean rooms. Breakfast meal was good. Only problem we had was lack of signage on the road. We went passed the road sign twice. Would stay there again when in the area.
Stayed 3 nights in Aug 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for your feedback. Our hotel is getting ready to go under a major renovation and should be finished up by spring. Please visit us again soon to see our newly remodeled property in the mountains. Until then, take care.

6/10 Okay

Edward

Liked: Staff & service
Disliked: Cleanliness
Not happy campers!
Front desk people were very welcoming and helpful. The room was worn and a bit unclean ( eg hair in shower ). Kleenex box only had about 6 Kleenex's left. Alarm clock must have been accidentally put on by cleaning staff as it rang at 5 am... before we wanted to get up!
Hampton at Cashiers Sapphire Valley
Sign in parking lot.
Beautiful hydrangea bushes.
Lobby of the hotel.
Stayed 1 night in Aug 2023
Response from Courtney R, Atma Hotel Group on 19 Oct 2023
Thank you for your feedback. We are getting ready to undergo a major renovation this winter that should be finished up by spring. We'd like to invite you back up to the mountains to enjoy our newly remodeled property in the mountains. We hope to see you again soon.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel had a wonderful view up the mountain and was set back in the woods so the noise from the busy road was not a problem. The staff was friendly. Our dogs had good space for us to take them out for a walk.
Stayed 2 nights in Aug 2023

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and Professional Staff.
Stayed 1 night in Aug 2023

6/10 Okay

Chris

Vvvb
Stayed 2 nights in Jul 2023

10/10 Excellent

daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff called me after I checked out early to let me know I left my insulin behind in the fridge. Thank you for their diligence and follow up!
Stayed 1 night in Aug 2023

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Lynn, Alachua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Meet my expectations in every way.
Stayed 1 night in Jul 2023

6/10 Okay

Joanne

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Our disappointing trip to the mountains
We were disappointed in the room. There was mold in the bathroom. The TV did not work properly. We asked for someone to come in and look at it and they never came. Upon checking out the gal said we owed for one night for the couple we came with. I booked the hotel and knew I paid for 2 rooms for 3 nights. My friend had to pay the extra night. When I got home I found my receipt for 2 rooms for 3 nights. We are waiting for a refund for the one night for my friend on his credit card. When I got home I found a tick on my back which I had taken off by a doctor leaving me with the expense of a antibiotic. The food was good at breakfast and the location was great for getting around.
Stayed 3 nights in Jul 2023
Response from Eva Krasyk GM on 24 Jul 2023
Good afternoon and thank you for your review. The tv i will check on, i am sorry. About your reservation it came through as only 2 nights. Not three like the other room. If you can send me the receipt where it was supposed to be a three night reservation that you pre paid for, I will gladly refund you for the night. if i can be of any assistance please feel free to call me.

8/10 Good

Herbert A Swindell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Nancy

Travelled with family
Liked: Staff & service
The service was excellent, however, the room had a water leak and my sister had to be moved to another room. Ran out of food at the breakfast one morning. The hotel is going to be remodeled and these conditions will be taken care of.
Stayed 2 nights in Jul 2023

10/10 Excellent

Wallace

Business traveller, Travelled with partner
Need better signage. It was hard to find
Stayed 2 nights in Jul 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and friendly. Room was clean and comfortable.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was old , dirty , smelly ,damp. Ask to have my room changed and was told no room available. Sent a manager to my room and proceeded to tell me they didn’t smell anything and offered to spray with Fabreze. Personnel weren’t particularly friendly and almost seemed afraid to look at the guests . Not a hotel I would ever use again or recommend to anyone. Needs to be torn down. $210.00 was an extra for a so called mountain view that only over looked the parking lot. No view. Card keys to room would work maybe twice before you had to get new ones. Unacceptable hotel .
Stayed 5 nights in Jul 2023

10/10 Excellent

Mike

Stayed 1 night in Jul 2023

6/10 Okay

Carol

Stayed 1 night in Jul 2023