Premium bedding, desk, laptop workspace, iron/ironing board

Reviews of Quality Inn

2.5 out of 5
Quality Inn
313 Cunningham Rd, Franklin, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 235 out of 538 reviews" "
Rating 8 - Good. 188 out of 538 reviews" "
Rating 6 - Okay. 73 out of 538 reviews" "
Rating 4 - Poor. 28 out of 538 reviews" "
Rating 2 - Terrible. 14 out of 538 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Maggi

Disliked: Property conditions & facilities
This property is undergoing a renovation. Construction is supposed to start at 8am tomorrow. The breakfast room is also under construction and there are no tables to eat breakfast in the morning. I wouldn’t have booked here had I known this when I booked the hotel stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Wilson, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is currently under going a major renovation. The staff made sure all needs were met and the work was not disruptive. Can't say more about how easy it was to forget how much work was being done, with no inconvenience to the guests
Stayed 2 nights in Mar 2024

6/10 Okay

Marie, Taylors

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Lindsey

Stayed 2 nights in Jan 2024

10/10 Excellent

Loretta, Linden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, everything was nice except when I'm eating breakfast I don't like smelling the floor being mopped... not appetizing. 😳. Other than that all was good.
Stayed 2 nights in Jan 2024

10/10 Excellent

Russell, Huntsville

Stayed 1 night in Dec 2023

8/10 Good

Sebastian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The lady working the desk was AMAZING!!!!!!!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Roger, Columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at a property that is undergoing renovation. Staff was polite, breakfast was enjoyable, and there was only minor inconvenience because of the work going on.
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
The property was OK for a medium price hotel. Unfortunately, the beds were quite uncomfortable. Fortunately, we brought our own pillows which made it a little more bearable.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Room was clean, good breakfast. Definitely would stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Donna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Everything was really good with this hotel with the exception the elevator never worked the four days we stayed. It was over the holiday weekend but I’m sure they could’ve had someone fix it.
Stayed 4 nights in Nov 2023

8/10 Good

Tracy

Stayed 1 night in Nov 2023

10/10 Excellent

Elicia

Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Stayed 1 night in Oct 2023

10/10 Excellent

Jim

Travelled with family
Liked: Amenities
We had a great stay here. The staff was courteous and attentive to our needs. Very friendly.
Stayed 2 nights in Oct 2023

4/10 Poor

Tim

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Don’t stay here
Customer service was terrible. They were rude from the start. Immediately upon laying on the mattress, I could tell it was cheap. Every move my wife made almost shook me out of the bed. Thank goodness there were two beds on the room. The mattresses were so thin they caused my hips to hurt after a short time.
Stayed 1 night in Oct 2023

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property was easy to access from the main highway. It was relatively close to several restaurants. The attendants were friendly and helpful. What I disliked: The pillows were soiled and when I tried to sleep all I could smell were someone else’s body odor. ( It turned my stomach and ruined my quality of sleep.)The sheets were ok. The bed was worn out. Most definitely next time in the region other motels will be selected.
Stayed 1 night in Oct 2023

8/10 Good

Dale

Stayed 1 night in Oct 2023

10/10 Excellent

Mildred

Liked: Property conditions & facilities, room comfort
Good
Light in mirror was out in bathroom. So when I walked in the bathroom And turned on the switch. Nothing happened. We should have been moved. Manager knew & put sign on dark wall to use switch behind door to turn on overhead light. Otherwise all was good. Very nice breakfast
Stayed 1 night in Oct 2023

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023

4/10 Poor

Willie

Business traveller
Disliked: Cleanliness, staff & service
Stained towels and face cloths
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms good breakfast close to shopping and dining
Stayed 1 night in Sep 2023

10/10 Excellent

Johnny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than the 5 star hotel I stayed at last night.
Stayed 1 night in Sep 2023

10/10 Excellent

Neeley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location and it was well lit
Stayed 1 night in Sep 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
check was easy and friendly, good advice about local restaurants - breakfast was sparse but OK, minor problem with internet.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Sep 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Lauren

Stayed 1 night in Aug 2023

8/10 Good

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 1 night in Aug 2023

10/10 Excellent

CYNTHIA, Palm Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to everything!
Stayed 1 night in Jul 2023

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Generally satisfactory property. Our main criticism is of the breakfast in the morning. Much of the food was gone when we went into the dining room a few minutes after 9 o'clock, and no attendant was visible to address the issue. When I found her in an adjoining area and mentioned the lack of eggs, sausage, and flatware it seemed to me that she was ungrateful for the information. She did (eventually) bring more of the missing items, but with several people waiting for breakfast food and supplies, a good experience would have involved a more positive and punctual response.
Stayed 1 night in Jul 2023

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean rooms. Amazing upgrade on our room. Breakfast was great! I would definitely recommend and will stay here again if I'm in the area.
Stayed 2 nights in Jul 2023

10/10 Excellent

Julie, Defiance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Linda, Medford

Stayed 2 nights in Jul 2023

10/10 Excellent

Baibing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay visiting friends
very satisfactory
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people
Stayed 1 night in May 2023

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room and lobby were nice enough but the elevator wasn't working and they did not have first floor rooms available. This was okay for me but would have been impossible if my handicapped mother had come, like originally planned. The indoor pool was adequate but it definitely wasn't heated. My son still enjoyed it, though. The hair dryer in the bathroom sparked and smoked when I turned it on--good thing it wasn't next to my hair yet!
Stayed 1 night in May 2023

6/10 Okay

WADE

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not good customer service
Booked a king size room, when I went into the room it was not made up from the previous guest. I was given a queen size room, and not even compensated for the down grade.
Stayed 1 night in Apr 2023

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Perfect for what we needed.
Stayed 1 night in Apr 2023

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
We were spending one night in Franklin. The hotel was convenient and clean.
Stayed 1 night in Apr 2023