Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
89% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travellerfrom South Yorkshire

Awful

Posted 11-Feb-2015
Out dated bathroom. First room had no heating so they changed the room but that bathroom had a leak!!!
3 out of 5
Recommended
for Families
by A verified travellerfrom Edinburgh

Convenient

Posted 17-Dec-2014
Pros: Ideal location for visiting our daughter and grandchildren in Nirth Watford.
Cons: Incredibly creaky floorboards everywhere!
Location: Visited Harry Potter Tour - brilliant.
Fri, Sat, Sun stay and hotel was really busy on first 2 nights with themed Christmas events in Restaurant & Ballroom. Fortunately, we had asked for a quiet room away from the "action", so no problems sleeping! 2 nghts running, our key card woldn't open the door to our room and had to be reset at reception. More than a little irritating, especially as my wife wasn't feeling very well.
3 out of 5
Recommended
for Everyone
by A verified traveller

Reasonable Stay

Posted 09-Dec-2014
Everything about the hotel was OK except it was very noisy in the corridor in the night banging on some doors and shouts which disturbed my sleep for a while. Otherwise it was OK.
4 out of 5
Recommended
for Business Travellers
by Nelson

This traveller left a rating score only Posted 21-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Robinfrom Middlesbrough

Comfortable stay withh pool

Posted 15-Nov-2014 on Hotels.com
A decent comfortable hotel, a bit expensive considering that it is starting to show its age. The staff were friendly and very helpful. The meals are expensive and the hotel is not in walking distance of the town (but there is a McDonalds nextdoor and a Toby about 15 mins walk away).
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 02-Nov-2014 on Hotels.com
2 out of 5
by A verified travellerfrom hampshire

Very tired hotel

Posted 28-Oct-2014
Pros: Parking, pool, beds very comfy
Cons: Needs updating
Location: Harry Potter Studios - fantastic.
It is sad that this hotel has not been updated for some years as it definitely has potential. All was ok and clean - beds very comfy - but just all way too out of date. Upon arrival had to move rooms as in our original room the toilet wouldn't even flush. Nice pool and lovely spa, food nice, staff friendly enough. Good parking. Wifi advertised as free and "strong" but to be honest rather pathetic - had to revert to 3G to get any response on internet.
4 out of 5
Recommended
for Couples
by Ianfrom Pudsey

A little get away

Posted 27-Oct-2014 on Hotels.com
Nice hotel in the perfect area for our stay :)
1 out of 5
Recommended
by Kingfrom Hong Kong

No air conditioning in the room.

Posted 19-Oct-2014 on Hotels.com
Very bad experience. Different voices coming in outside the room but feeling like inside the room.
4 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2014 on Hotels.com