Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
89% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travellerfrom Bedford

Clean Hotel, good location

Posted 30-Mar-2015
Pros: The bar was relaxed and welcoming. There was a swimming pool and although I did not use the restaurant, it was in a pleasant area.
Cons: Check in facilities. I booked and paid through Expedia, but the hotel staff did not at first realise and asked how I was going to pay.
Location: This hotel is within a couple of minutes walk from a McDonalds (always good with the children) and on the road towards Harrow. Very accessible route.
The hotel was clean and well maintained. Staff were friendly and helpful, although I had to come back to reception to check where to go as I had been given wrong instructions but soon resolved. The room was comfortable and clean and temperature set just right. Shower facilities good. I liked the fact that there was a swimming pool and health club if you wanted to make use of them.
1 out of 5
by A verified travellerfrom South Yorkshire

Awful

Posted 11-Feb-2015
Out dated bathroom. First room had no heating so they changed the room but that bathroom had a leak!!!
3 out of 5
Recommended
for Families
by A verified travellerfrom Edinburgh

Convenient

Posted 17-Dec-2014
Pros: Ideal location for visiting our daughter and grandchildren in Nirth Watford.
Cons: Incredibly creaky floorboards everywhere!
Location: Visited Harry Potter Tour - brilliant.
Fri, Sat, Sun stay and hotel was really busy on first 2 nights with themed Christmas events in Restaurant & Ballroom. Fortunately, we had asked for a quiet room away from the "action", so no problems sleeping! 2 nghts running, our key card woldn't open the door to our room and had to be reset at reception. More than a little irritating, especially as my wife wasn't feeling very well.
4 out of 5
Recommended
for Couples
by Elliotfrom London

Good hotel. Needs a warmer welcome.

Posted 16-Dec-2014 on Hotels.com
Decent hotel. Happy with price and facilities. Need a warmer welcome at reception. Interrupted sleep in the early morning from kids training/playing football. Would have been nice to been informed as we wasn't planning to check out early and could've moved to a quieter area.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Comfortable but noisy

Posted 12-Dec-2014 on Hotels.com
Really noisy room location, must have had stairs above as loud banging was heard all night. Also, nothing around the hotel so if you want to go out you'll require some form of transport.
3 out of 5
Recommended
for Everyone
by A verified traveller

Reasonable Stay

Posted 09-Dec-2014
Everything about the hotel was OK except it was very noisy in the corridor in the night banging on some doors and shouts which disturbed my sleep for a while. Otherwise it was OK.
4 out of 5
Recommended
for Business Travellers
by Nelson

This traveller left a rating score only Posted 21-Nov-2014 on Hotels.com
5 out of 5
Recommended
for Couples
by Robinfrom Middlesbrough

Comfortable stay withh pool

Posted 15-Nov-2014 on Hotels.com
A decent comfortable hotel, a bit expensive considering that it is starting to show its age. The staff were friendly and very helpful. The meals are expensive and the hotel is not in walking distance of the town (but there is a McDonalds nextdoor and a Toby about 15 mins walk away).
3 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 02-Nov-2014 on Hotels.com
2 out of 5
by A verified travellerfrom hampshire

Very tired hotel

Posted 28-Oct-2014
Pros: Parking, pool, beds very comfy
Cons: Needs updating
Location: Harry Potter Studios - fantastic.
It is sad that this hotel has not been updated for some years as it definitely has potential. All was ok and clean - beds very comfy - but just all way too out of date. Upon arrival had to move rooms as in our original room the toilet wouldn't even flush. Nice pool and lovely spa, food nice, staff friendly enough. Good parking. Wifi advertised as free and "strong" but to be honest rather pathetic - had to revert to 3G to get any response on internet.