Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
97% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Decent family stay

Posted 04-Jun-2015
Pros: Staff lovely
Cons: The parking problem means nobody with a lot of luggage or small kids could managealso the card gets lost inside the door upon entering the roomi
Location: Good location
Near to Harry Potter venue and nice and central for eating oit
2 out of 5
by A verified traveller from BHM

Hotel near Harry potter world

Posted 03-Jun-2015
I stayed here with my boyfriend and family. The stay was comfortable and rooms were clean. However, firstly we arrived one hour earlier and they refused to accomodate us as check in was at 2. The staff were unwelcoming and rude. Secondly I left my train tickets for the way home on the table. I called back to see if we could pick them up on the same day and was told the maid threw them away. I then had to pay £63 for new train tickets home. The staff really let this hotel down and ruined my stay.
5 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 16-Mar-2015 on Hotels
4 out of 5
Recommended
for Business Travellers
by Jonna Angeline from Cleveland TN

Excellent customer service

Posted 03-Mar-2015 on Hotels
We stayed one night on our way back to the US. The hotel staff were extremely helpful checking on bus information to the airport and answering other questions about the area.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

perfect location

Posted 21-Feb-2015 on Hotels
Really comfortable place, perfect location. My event was across the street and super accessible to the city centre. Having a tea kettle and hairdryer was convenient. Would have liked to have had a small fridge though.
4 out of 5
Recommended
for Getaway With Friends
by Simon from Stoke on Trent

Pleasent stay, no complaints

Posted 19-Feb-2015 on Hotels
Stayed for one evening. Close distance to the train station and the local high street, so everything we were hoping for. Room was clean and warm. Bed slightly on the small side.
4 out of 5
Recommended
for Couples
by Jason

This traveller left a rating score only Posted 17-Feb-2015 on Hotels
5 out of 5
Recommended
for Couples
by Megan from Manchester

Happy

Posted 17-Feb-2015 on Hotels
Arrived half an hour early and wasn't able to check in, but as we were visiting Harry Potter world this wasn't a big deal and left our belongings in the car. Car park directly across the road only only £4.50 for 24hrs was fine but not the most secure. This was fine for us, but we made sure we checked the car in the morning. Staff are lovely and friendly. Rooms are spacious and simply decorated. Would stay again if in the area.
4 out of 5
Recommended
for Couples
by Amanda from Göteborg

OK

Posted 16-Feb-2015 on Hotels
Hade en natt på hotellet, tråkigt område och lite omodernt och ganska dyrt. Annars bra! God frukost!
5 out of 5
Recommended
for Families
by Caroline from Leigh

Hotel stay for Harry Potter Tour

Posted 07-Feb-2015 on Hotels
We only stayed for one night, but the hotel was great. Very clean and comfortable, and staff were great