Could Be Much Better Posted 26-Oct-2014
I stayed there for 2 nights in Oct 2014. The location isn't really near Watford (e.g. there's not a hope of hell of walking into Watford since its literally miles away - 10 minutes drive if there is no traffic - but there always is traffic since the roads in Watford are atrocious). Its located in a rather isolated spot right beside the motoway to London (literally), and there's not much around there to do at night (especially for eating). Given the price I was paying and that its a Hilton was expecting a better room. It was boiling hot with the heating turned off, which opening the windows didn't help at all. The breakfasts were surprisingly poor - badly cooked greasy sausages especially. Premier Inn actually has much better breakfasts (which is saying something, since I can't stand Premier Inn hotels - I'd rather stay on the street than stay in a Premier Inn). The restaurant is one of those overpriced places that charges a lot for tiny plates. Needless to say, dinner was not satisfying. Food quality was fine, but I really don't like being made to pay lots of money for small amounts of money. All in all, it was disappointing. It was not the worst hotel I've ever stayed in, and the staff are nice, but I don't think I'd go back. I'd recommend the Holiday Inn Express in Watford over this, since its location is great, and you're not playing over the odds for things.
Comment from Hotel Management
11-Nov-2014 by Angela, Hotel Management
Dear Guest, Thank you very much for sharing your feedback following your stay with us at Hilton Watford, I am sorry to read that you found the breakfast quality very poor and restaurant very expensive, I have shared your comments with the breakfast chef and he joins me in apologising for not meeting your standards and assures me that corrective action has already taken place. Our hotel is located 3 miles from the city centre and there are numerous local restaurant in the Watford area to meet everyone’s taste, should you not wish to dine with us , we would be more than happy to assist with making a booking for you. I understand how your recent stay may have marred your overall impression but hope that we do have the opportunity to welcome you back in order to restore your faith in our product. Kind Regards, Karan Sobti, Deputy Hotel Manager.