Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Disappointing for a Hilton

Posted 17-Dec-2014
Pros: Friendly staff, good water pressure in the shower.
Cons: Update the decor, clean or replace carpets with stains.
My first impression of the hotel was BROWN - everything is brown and it looks like it hasn't been updated since the 1980's. The carpet in our room was stained and the corridor was a bit smelly. It felt like a budget hotel instead of a Hilton. However, the staff were very very nice and helpful - everyone who worked there was brilliant., welcoming and friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Sussex

For us very convenient from a party in Bushey

Posted 09-Dec-2014
Pros: It is good and modern and enjoyed an excellent breakfast.
Cons: Warm plates for the breakfast, the food soon got cold.
Location: If you need to visit friends or relations, or do business in the Watford area, it is very well situated on the A41 and near to M1 junction 5.
It was quite good value. £67 for the night with full breakfast (Winter rate early December). The room was spacious, but would have liked a bit more heating or at least loan of a hot water bottle. Disappointed to find the swimming pool closed at 7.00 pm Sunday night. The hotel's information indicates that it's open until 9.00 pm.
4 out of 5
Recommended
for Everyone
by A verified traveller

Wedding guest

Posted 04-Dec-2014
Location: We arrived by car so no idea about how convenient it is. And we were there only overnight for a wedding.
It needs a plug by the bedside. Staff were good. Impersonal - long corridors.
1 out of 5
by A verified travellerfrom c

Dated hotel and dirty

Posted 26-Nov-2014
Very outdated hotel with poor cleanliness of rooms. It looks like the hotel hasn't had any investment or upgrades since the 80's. Overall comfort and stay were extremely disappointing.
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your review. I am sorry that your stay with us did not meet your expectations. We are currently undergoing a room refresh programme which will update a number of our rooms. I hope that we have the opportunity to welcome you back in the future to experience these. Kind Regards, Stacey Boast, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Yorkshire

Clean, Comfortable &Friendly

Posted 23-Nov-2014
Lovely hotel, very clean and comfortable. Only one problem with restaurant, promising us a table and then 45 minutes later telling us we couldn't have a table and we would have to order from the bar. We also seen this happen to five other parties.
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your review, I am sorry for the inconvenience that you encountered with the restaurant and will follow up with the team to avoid this happening in the future. I am pleased that it did not marr your overall stay with us and hope that it is not long before we are able to welcome you back to the Hilton Watford. Kind Regards, Stacey Boast, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom H

Nice room

Posted 16-Nov-2014
Nice clean room, very comfortable Shower was rubbish could of done with being descaled but very clean!
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your review, it is great to read that you found the hotel to be clean and comfortable. I hope we will have the pleasure of welcoming you back to the Hilton Watford in the near future. Kind Regards, Stacey Boast, General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Denmark

Glimrende overnatningssted

Posted 05-Nov-2014
Pros: Vi blev lidt overraskede over, at trafikken ikke generede os det mindste på trods af, at hotellet ligger lige op ad vejen.
Cons: Vi kunne godt tænke os at have to separate dyner i dobbeltsengen.
Min hustru og jeg skulle besøge vor datter og børnebørn i Watford, og skulle have et sted at sove. Stedet er glimrende til dette formål. Vi har under vort ophold ikke anvendt hotellets andre faciliteter.
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your kind review. It is great to read that the Hilton Watford provided a comfortable base for you and your wife to visit your family. If staying with us in the future, please feel free to request the extra duvet, it would be a pleasure to provide this. We hope to see you again soon. Kind Regards, Stacey Boast, General Manager
3 out of 5
by A verified travellerfrom UK

Could Be Much Better

Posted 26-Oct-2014
Pros: Room was clean.
Cons: Room was too hot. Breakfast buffet is rather poor for a "quality" hotel. Restaurant v expensive.
Location: Not a heck of a lot - in the middle of nowhere.
I stayed there for 2 nights in Oct 2014. The location isn't really near Watford (e.g. there's not a hope of hell of walking into Watford since its literally miles away - 10 minutes drive if there is no traffic - but there always is traffic since the roads in Watford are atrocious). Its located in a rather isolated spot right beside the motoway to London (literally), and there's not much around there to do at night (especially for eating). Given the price I was paying and that its a Hilton was expecting a better room. It was boiling hot with the heating turned off, which opening the windows didn't help at all. The breakfasts were surprisingly poor - badly cooked greasy sausages especially. Premier Inn actually has much better breakfasts (which is saying something, since I can't stand Premier Inn hotels - I'd rather stay on the street than stay in a Premier Inn). The restaurant is one of those overpriced places that charges a lot for tiny plates. Needless to say, dinner was not satisfying. Food quality was fine, but I really don't like being made to pay lots of money for small amounts of money. All in all, it was disappointing. It was not the worst hotel I've ever stayed in, and the staff are nice, but I don't think I'd go back. I'd recommend the Holiday Inn Express in Watford over this, since its location is great, and you're not playing over the odds for things.
Comment from Hotel Management
11-Nov-2014 by Angela, Hotel Management
Dear Guest, Thank you very much for sharing your feedback following your stay with us at Hilton Watford, I am sorry to read that you found the breakfast quality very poor and restaurant very expensive, I have shared your comments with the breakfast chef and he joins me in apologising for not meeting your standards and assures me that corrective action has already taken place. Our hotel is located 3 miles from the city centre and there are numerous local restaurant in the Watford area to meet everyone’s taste, should you not wish to dine with us , we would be more than happy to assist with making a booking for you. I understand how your recent stay may have marred your overall impression but hope that we do have the opportunity to welcome you back in order to restore your faith in our product. Kind Regards, Karan Sobti, Deputy Hotel Manager.
1 out of 5
by A verified travellerfrom Madison, IN

Dirty and inconvenient

Posted 22-Oct-2014
Pros: Friendly staff
Cons: Everything else
Location: There is nothing nearby. This is a terrible play to stay if visiting London.
This hotel is too far from public transport. It was dirty. It smelled bad. It had no free wifi in the rooms. We didn't even stay. We checked out 30 minutes after we checked in. The staff was friendly and helpful and didn't give us any trouble about checking out. I have never been so disappointed in a highly reviewed expedia hotel. DO NOT STAY HERE unless you want to be in Watford. If you are staying in Watford for the price but are visiting London, THIS IS A HORRIBLE OPTION.
Comment from Hotel Management
08-Nov-2014 by Angela, Hotel Management
Dear Traveler, I am sorry to read of your complete dissatisfaction following your recent visit and that we were not able to resolve any of these challenges to your satisfaction at the time. We currently offer complimentary WiFi in our public areas as well as throughout the hotel to our Diamond and Gold Hilton Honors members. The Hilton Watford is situated just off the M1 and a 10 minute taxi ride from Watford Junction station, which I understand may not be the ideal location for all travellers. I understand that it is unlikely that we will be able to welcome you back to the Hilton Watford in the future, however hope that we will be able to welcome you to one of hotels soon. Kind Regards, Stacey Boast, General Manager
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom OR

Old Hilton Hotel..

Posted 08-Oct-2014
Pros: Clean, spacious, and pretty cozy.
Cons: Furniture, spa area
Location: There's a McDonald's and a chinese restaurant near by.
We stayed 3 nights and got a 20% discount. The room was clean, but quite old. The pool was ok but also needs an upgrade.
Comment from Hotel Management
15-Oct-2014 by Angela, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're pleased to see that on the whole you had an enjoyable stay with us . We will take your comments under consideration as we continually work to improve our guest experience and you will be pleased to learn that we are going to be updating some of our lounge furniture and some of our rooms will be have a refresh. We hope you will consider staying with us in the future.
Comment from Hotel Management
14-Oct-2014 by Angela, Hotel Management
Thank you for taking the time to write a review with regards to your recent stay with us. You will be pleased to learn that we are going to replace some of our lower lounge furniture and we are also going to be carrying out a refresh in some of our bedrooms. We do hope that we have the opportunity to welcome you back to the Hilton Watford the next time you are in the area. yours sincerely