Ratings based on 342 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller

Posted 23-Feb-2015
No pool even though it's advertised on the website. Would never stay again worst hilton I've stayed in.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East Midlands

Clean convenient hotel

Posted 22-Feb-2015
We stayed here for one night as we were going to the Universal Studio tour the following day. The room was clean and spacious. The hotel does look a little run down from the outside but was nice enough inside. The breakfast staff were extremely helpful and much friendlier than the reception staff. If I had one niggle it would be being charged different prices for exactly the same drinks in the bar by different staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2015
Second stay here. Lovely food, fantastic service, great distance from London for easy access but without the husstle and bustle. Will be staying again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel central location

Posted 11-Feb-2015
Pros: Location
Location: There for a wedding
There for a wedding not necessary for this. Clean and bright
4 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Lovely hotel and great stay.

Posted 03-Feb-2015
We had a great stay. Room was clean and standard in house faculties you would expect from a Hilton hotel. However our bed was very squeaky!
3 out of 5
Recommended
for Everyone
by A verified traveller

Served a purpose, quick stay over

Posted 02-Feb-2015
Nice breakfast Spa facilities bit dated Room comfortable
2 out of 5
by A verified travellerfrom UK

Business overnight stay

Posted 31-Jan-2015
Pros: Very little
Cons: The room I was in is in great need of an update.
I arrived 10.30pm check in was slow due to 'computer issues' The room was clean but very, very tired. There was a smell of chlorine along the whole corridor I was on which also permeated the room - I presume the swimming pool was located below me - If I hadn't been so tired myself I would have asked to be relocated. The final disappointment was that the reading light on the bed was so poor I had to have the two bright room lights on to read in bed. Check out the following day was prompt and efficient.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Derby

Business hotel

Posted 07-Jan-2015
A pretty good business hotel, everything ok. Well positioned for travel into Watford
2 out of 5
by A verified travellerfrom Middlesex

Not quite the relaxing break I expected

Posted 20-Dec-2014
It started with the struggle to find parking because they had Xmas parties at the hotel. The response from staff was "It's free! Other Hotels charge £5!!". Then their computer system was down. I ended up hanging around reception for nearly 30 minutes. We were eventually offered a complimentary drink. When I eventually got the room it was a very long trek from reception. To my horror the room looked nothing like the king Deluxe room I booked. From the dull grey decor, bathroom, furniture to room size - nothing resembled the online photos & description! It looked like an executive room for a business person who wants no frills. Bathroom : For 2 people- only one face towel, one flannel & one shower gel. It took 2 calls to reception to get this right. I just thought, how difficult is it to ensure there are enough towels etc in each room. PLUS the old the tv that wouldn't turn on. Overall I felt to return home but didn't because of the effort I'd gone to to get someone to stay with my disabled mum to give me a night off! The only area that wasn't a let down was the breakfast and the restaurant staff was very helpful. I've stayed at this hotel at least 3 times earlier this year in a standard room. The previous experiences were better in every way. I took photos of the room but unfortunately can't attach them
3 out of 5
Recommended
for Families
by A verified travellerfrom Potters Bar

Worse Bed I've ever tried to sleep in.

Posted 20-Dec-2014
Pros: The staff were all very well presented and helpful.
Cons: Slightly softer mattress and choice of thinner pillows too.They were too big.
Location: Close to London and next to the M1.
Bed was rock hard and had the worse nights sleep ever. When I did wake up my back was so painful. Never had a problem in any Hotel before.Was there for a xmas party. The food (3 course xmas dinner)was not great at all and I was very shocked that the quality did not match the quality you would expect from the Hilton. I Left most of it as it was pretty poor. Prices at the Bar were over the top too. Apart from that the staff were all very friendly and the appearance and cleanlinessof the Hotel and Facilities were excellent.