Ratings based on 392 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom cc

Hilton standard appears lower than expected

Posted 04-May-2015
Living Well leisure club no longer available at Hilton Watford. lift not working. Start of paint work was poor in the room, particularly the ceiling. staff were most helpful. Beakfast was good.
3 out of 5
Recommended
for Families
by A verified travellerfrom Leeds, UK

Hotel close to Harry Potter World

Posted 10-Apr-2015
Pros: Staff were very pleasant
Location: Great location for motorway links or Harry Potter World
Booked the Hotel in January as it was advertised with a pool. However, upon arrival we were told the pool had been closed since February which was very upsetting for my children. Very disappointed that Hilton group did not advise those customers that had booked prior to the pools closure that this service would no longer be available. Whilst the room was very clean and well stocked the bed and every floorboard in the room creaked.
2 out of 5
Recommended
for Families
by A verified travellerfrom South Yorkshire

Convenient for Arner Bros studio tour

Posted 27-Mar-2015
Pros: The location was good and the room was a good size.
Cons: A check being made that the room was arranged for the right number of people. Clear information being sent about the change in amenities available. Th
Location: Very handy for Warner Bros Studio tour. A handy McDonalds and a Toby Carvery near by.
Booked this hotel because of its swimming pool. However the pool and gym closed in February so disappointed as this was a major attraction of it. I booked a junior suite for myself and my two adult daughters which unfortunately was only set up for two people. When staff were contacted the bed settee was made up immediately and extra towels were brought. However, later realised that there weren't enough dressing gowns, cups etc. Whilst that did not spoil the stay it required drinking tea in the morning in turns. What I felt was unacceptable, however, was the attitude of the woman on reception at checkout who when I said that staff had been helpful the previous evening in sorting out bedding but there had been a wider problem with nothing being set up for three people and that I had booked specifically because of the swimming facilities did not offer any apology or explanation.
1 out of 5
by A verified travellerfrom Bristol

Only if it's the last resort

Posted 21-Mar-2015
Stayed here for one night on Thursday 19th March, checked in and took the lift up to the third floor where my room was - corridor smelt damp, smell of smoke in the corridor and stained. Opened door to my room and had to open the windows to get some fresh air into the room. I booked a deluxe double room and I would hate to see what a standard double room looks like - bed was uncomfortable, carpets stained, old chipped sideboards, old worktop table in the corner and generally a bit dirty. Bathroom was old fashioned and again could have been cleaner. Overall the hotel doesn't live up to Hilton standards - I have stayed at various hotels across the whole country and this was by far the worst. I usually stay at the Mercure up the road and decided to try the Hilton for a change - I wish I had just stayed at the Mercure.
1 out of 5
by A verified traveller

Posted 23-Feb-2015
No pool even though it's advertised on the website. Would never stay again worst hilton I've stayed in.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East Midlands

Clean convenient hotel

Posted 22-Feb-2015
We stayed here for one night as we were going to the Universal Studio tour the following day. The room was clean and spacious. The hotel does look a little run down from the outside but was nice enough inside. The breakfast staff were extremely helpful and much friendlier than the reception staff. If I had one niggle it would be being charged different prices for exactly the same drinks in the bar by different staff.
3 out of 5
Recommended
for Couples
by Sophiefrom Wgc

Hmm decent

Posted 17-Feb-2015 on Hotels.com
Not as good as a London hilton, room was shabby, but the breakfast was amazing! Beautiful buffet
Comment from Hotel Management
24-Mar-2015 by Neil, Hotel Management
Thank you for your review , i am sorry that you found some aspect of your stay not to your full satisfaction. We have recently refreshed 25% of our bedrooms with the intention of completing a further 25% later this year. Over the Easter period we will also update the public areas with new carpet and furniture, bringing a more feel. I hope that in the future you decide to return to experience the changes . kind regards
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

This traveller left a rating score only Posted 17-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by Rachelfrom Kent

Great hotel for great price!

Posted 17-Feb-2015 on Hotels.com
Great hotel at a great price. Room was clean & looked quite newly refurbished. We made use of the swimming pool & spa facilities which was a nice bonus! Close to Watford town centre. Would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Feb-2015
Second stay here. Lovely food, fantastic service, great distance from London for easy access but without the husstle and bustle. Will be staying again.