Ratings based on 328 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Derby

Business hotel

Posted 07-Jan-2015
A pretty good business hotel, everything ok. Well positioned for travel into Watford
2 out of 5
by A verified travellerfrom Middlesex

Not quite the relaxing break I expected

Posted 20-Dec-2014
It started with the struggle to find parking because they had Xmas parties at the hotel. The response from staff was "It's free! Other Hotels charge £5!!". Then their computer system was down. I ended up hanging around reception for nearly 30 minutes. We were eventually offered a complimentary drink. When I eventually got the room it was a very long trek from reception. To my horror the room looked nothing like the king Deluxe room I booked. From the dull grey decor, bathroom, furniture to room size - nothing resembled the online photos & description! It looked like an executive room for a business person who wants no frills. Bathroom : For 2 people- only one face towel, one flannel & one shower gel. It took 2 calls to reception to get this right. I just thought, how difficult is it to ensure there are enough towels etc in each room. PLUS the old the tv that wouldn't turn on. Overall I felt to return home but didn't because of the effort I'd gone to to get someone to stay with my disabled mum to give me a night off! The only area that wasn't a let down was the breakfast and the restaurant staff was very helpful. I've stayed at this hotel at least 3 times earlier this year in a standard room. The previous experiences were better in every way. I took photos of the room but unfortunately can't attach them
3 out of 5
Recommended
for Families
by A verified travellerfrom Potters Bar

Worse Bed I've ever tried to sleep in.

Posted 20-Dec-2014
Pros: The staff were all very well presented and helpful.
Cons: Slightly softer mattress and choice of thinner pillows too.They were too big.
Location: Close to London and next to the M1.
Bed was rock hard and had the worse nights sleep ever. When I did wake up my back was so painful. Never had a problem in any Hotel before.Was there for a xmas party. The food (3 course xmas dinner)was not great at all and I was very shocked that the quality did not match the quality you would expect from the Hilton. I Left most of it as it was pretty poor. Prices at the Bar were over the top too. Apart from that the staff were all very friendly and the appearance and cleanlinessof the Hotel and Facilities were excellent.
3 out of 5
by A verified traveller

Disappointing for a Hilton

Posted 17-Dec-2014
Pros: Friendly staff, good water pressure in the shower.
Cons: Update the decor, clean or replace carpets with stains.
My first impression of the hotel was BROWN - everything is brown and it looks like it hasn't been updated since the 1980's. The carpet in our room was stained and the corridor was a bit smelly. It felt like a budget hotel instead of a Hilton. However, the staff were very very nice and helpful - everyone who worked there was brilliant., welcoming and friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Sussex

For us very convenient from a party in Bushey

Posted 09-Dec-2014
Pros: It is good and modern and enjoyed an excellent breakfast.
Cons: Warm plates for the breakfast, the food soon got cold.
Location: If you need to visit friends or relations, or do business in the Watford area, it is very well situated on the A41 and near to M1 junction 5.
It was quite good value. £67 for the night with full breakfast (Winter rate early December). The room was spacious, but would have liked a bit more heating or at least loan of a hot water bottle. Disappointed to find the swimming pool closed at 7.00 pm Sunday night. The hotel's information indicates that it's open until 9.00 pm.
4 out of 5
Recommended
for Everyone
by A verified traveller

Wedding guest

Posted 04-Dec-2014
Location: We arrived by car so no idea about how convenient it is. And we were there only overnight for a wedding.
It needs a plug by the bedside. Staff were good. Impersonal - long corridors.
Comment from Hotel Management
30-Dec-2014 by Angela, Hotel Management
Dear Traveler, Thank you for choosing the Hilton Watford as a base to attend a wedding locally. I will ensure that your recognition for the team is shared with them. We hope to see you again soon. Kind Regards, Stacey Boast, General Manager
1 out of 5
by A verified travellerfrom c

Dated hotel and dirty

Posted 26-Nov-2014
Very outdated hotel with poor cleanliness of rooms. It looks like the hotel hasn't had any investment or upgrades since the 80's. Overall comfort and stay were extremely disappointing.
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your review. I am sorry that your stay with us did not meet your expectations. We are currently undergoing a room refresh programme which will update a number of our rooms. I hope that we have the opportunity to welcome you back in the future to experience these. Kind Regards, Stacey Boast, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom West Yorkshire

Clean, Comfortable &Friendly

Posted 23-Nov-2014
Lovely hotel, very clean and comfortable. Only one problem with restaurant, promising us a table and then 45 minutes later telling us we couldn't have a table and we would have to order from the bar. We also seen this happen to five other parties.
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your review, I am sorry for the inconvenience that you encountered with the restaurant and will follow up with the team to avoid this happening in the future. I am pleased that it did not marr your overall stay with us and hope that it is not long before we are able to welcome you back to the Hilton Watford. Kind Regards, Stacey Boast, General Manager
4 out of 5
Recommended
for Everyone
by A verified travellerfrom H

Nice room

Posted 16-Nov-2014
Nice clean room, very comfortable Shower was rubbish could of done with being descaled but very clean!
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your review, it is great to read that you found the hotel to be clean and comfortable. I hope we will have the pleasure of welcoming you back to the Hilton Watford in the near future. Kind Regards, Stacey Boast, General Manager
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Denmark

Glimrende overnatningssted

Posted 05-Nov-2014
Pros: Vi blev lidt overraskede over, at trafikken ikke generede os det mindste på trods af, at hotellet ligger lige op ad vejen.
Cons: Vi kunne godt tænke os at have to separate dyner i dobbeltsengen.
Min hustru og jeg skulle besøge vor datter og børnebørn i Watford, og skulle have et sted at sove. Stedet er glimrende til dette formål. Vi har under vort ophold ikke anvendt hotellets andre faciliteter.
Comment from Hotel Management
02-Dec-2014 by Angela, Hotel Management
Thank you for your kind review. It is great to read that the Hilton Watford provided a comfortable base for you and your wife to visit your family. If staying with us in the future, please feel free to request the extra duvet, it would be a pleasure to provide this. We hope to see you again soon. Kind Regards, Stacey Boast, General Manager