Ratings based on 229 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Plymoth, Devon

Single night stay

Posted 28-Sep-2014
Pros: Hot water for a bath and a comfortable bed, with no fuss.
Cons: Price of breakfast.
Location: We chose the hotel for its proximity to the Warner Brothers Studio with the Harry Potter Experience.
Arrived very tired from flight from France, staff were very helpful including giving us direction for where we wanted to go the next day. The room was comfortable, the bathroom very well supplied with everything we could want. It was a very brief stay but supplied all our needs very well.
5 out of 5
Recommended
for Everyone
by A verified traveller from warrington

Excellent hotel

Posted 14-Sep-2014
Excellent hotel. We needed easy access to London and this hotel was perfect for us. Clean, comfortable and lovely staff, particularly the lady overseeing the breakfasts. We would definitely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bristol, UK

Close to our friends home

Posted 08-Sep-2014
Excellent hotel, fantastic breakfast & couldn't have asked for more. Would recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Midlands

Good rail link to london

Posted 08-Sep-2014
Pros: Breakfast
Cons: Bathroom could of used a refurb
Location: Harry potter studios nearby , Toby carvery next door , great rail link for london.
Stayed one night , room was comfortable but bathroom could of used an refurb . Breakfast had a very good selection . Would stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Excellent hotel close to Harry Potter World.

Posted 07-Sep-2014
Pros: Friendly & efficient staff. Excellent restaurant.
Cons: Only minor issues were that TV picture was not clear & some of the toiletry boxes were empty.
Location: Excellent location, near to the centre of London, just a short train journey away. Very near to Harry Potter World.
Excellent hotel. Friendly & efficient reception staff. Excellent sized room (mini suite), superb facilities. Only one night stay having visited Harry Potter World. Had evening meal at the hotel, superb quality & very attentive, efficient & friendly restaurant staff. Superb breakfast with same excellent staff. Superb stay all round. Would highly reccommend.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Hertfordshire

Nice but could be better

Posted 01-Sep-2014
Pros: The Staff
Cons: Had a king deluxe bedroom, it would of been nice to have an actual kingsize bed and not two 3ft beds put together
Location: location pants if you want to go to town taxi journey costing £8 one way
Was only for a night to celebrate friends birthday but for me that was long enough ive stayed in hilton hotels before and this has to be my least favourite
5 out of 5
Recommended
for Everyone
by A verified traveller

London city break

Posted 01-Sep-2014
Pros: Friendliness of the staff and locatin.
Cons: Swimming pool and gym could be more up to date.
Location: Near tube station for easy access to London. Harry Potter studios close by.
Friendly staff, excellent breakfast and rooms contained everything needed to make our stay very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Clean comfortable rooms

Posted 01-Sep-2014
Pros: Easy to find and clean
There was a wedding party there who were noisey. Not the hotel fault.
1 out of 5
by A verified traveller from London

Terrible service for a brand named hotel

Posted 30-Aug-2014
Shocked with the service we got at front desk /reception. Early in the morning we were woken up with deliveries for an event. Felt like we were in the jungle. After complaining, no one seem to be bothered.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel

Posted 25-Aug-2014
Stayed at this hotel as it was so close to the warner bros studios. The hotel was clean and the facilities were brilliant. The thing that really made out stay was the staff! They were all so friendly and welcoming and really will do anything to help. The breakfast buffet in the morning was incredible too. Would definitely stay again.