Hertfordshire Hotel Guide. Greene King Hotels in Hertfordshire, England

Arrived ready for lunch. Checked in after then out to visit family. Room clean tidy with all you need with generous supply of tea, coffee etc. Excellent nights sleep in a comfortable good size double bed. Breakfast excellent. All in all a recommended place to stay.

Arrived about 7pm and just dumped bags in room before going out for food. Returned at 9pm and then found a few problems with the room (cleanliness, lights not working) and contacted reception. The General manager was on duty and came to the room immediately. She was not happy with the state of the room and said that she would move us immediately as soon as the third bed in the room was made up. Within 10 minutes we were settled in our new clean room and could find no fault with it. In the morning I went to book out and was given a letter from the manager apologising for the state of the room and refunding our money for the night. OK the first room should have been cleaner but the response by the hotel manager was first class. Would return if in the area again.