This was a spur of the moment trip. Flew all night to get to DC, so tired when we arrived and we were so early we had planned to drop bags and wait till time to check in. The gentleman at the front desk was so very gracious allowing us to go eat at the breakfast buffet ( really good) then when our room was ready he let us know. One of the first if not the only time I have ever felt like the staff of a hotel really wanted to help. Made me so glad that we had picked the Sheraton. I found that he was not the only one on staff glad to help, every one on staff was just as helpful. Really made my trip a great time. I will stay there again. Wish I had the gentleman s name. Thank you Sheraton Herndon Dulles airport hotel for a great stay.
We stayed in the Hyatt House in Herndon during our visit to Washington . Got a good price and an upgrade through Expedia. The price included continental breakfast. The hotel is clean, spacious, and located in a close proximity to the highway.
However, I must say the hotel staffs are not very friendly and we got same breakfast for each 3 days of our stay. Other than these, we enjoyed our stay there and wil certainly recommend a friend.
I was only at your hotel two nights, but the front desk folks were friendly and helpful and I appreciated them!! They are the people who give you your first impression and they did it very well. If I have the need to be in your community again I would certainly return and intend to tell me friends and family about you.
The Hilton next to Dulles is an exquisite hotel. Some opportunities:
1. The staff did not inform where breakfast is going to be at check-in
2. Being informed about breakfast not being included would have helped and the typical cost of breakfast before hand to evaluate options.
3. The elevator has a broken mirror wall that has been patched up with tape - not sure if being fixed but it does ruin brand and imagery. Attending to these matters asap is a must.
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