Ratings based on 1,571 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Disappointing Service

Posted 22-Mar-2015
Pros: Close to airport
Cons: Service and information provided in the room about hotel services: where and when is breakfast? What are the gym's opening hours etc.
Location: Very close to Heathrow airport.
Arrived early at the hotel as was attending a funeral. Was checked in and told that a room will be available in 2 hours. Was told to fend for myself. Person who checked me in said he has spoken to staff to make sure a room is made available for me asap. He said he was going but will tell others at reception to look out for me. Waited more than 2 hours and went back to reception. New person (trainee) said nothing available till 11 and that was that. So waited till 11 and was given the furthest room away. Wasn't given any info about breakfast or anything. Really disappointing. The lobby was very noisy. There was a conference going on. I rushed in and had to get ready for funeral. The hotel was very dark and depressing. the room was cold. The gym was OK.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom U.K

Perfect Hotel for Heathrow departures !

Posted 21-Mar-2015
Pros: friendly helpful staff, good standard overall, reasonably priced, convenient and prime location.
Cons: Initial room had a few problems with warm air heating not working and dripping water into room from air conditioning unit.
Location: great location for terminals.
Great place to stay prior to Heathrow departure. Had some minor issues with room initially which were rectified by the very helpful staff ( we were moved to another room). Would definitely recommend and will be using again for any future departures from this Airport !
2 out of 5
by A verified traveller

Posted 10-Mar-2015
Despite having 4 staff on check-in and only 4 people in front of me, check-in took 16minutes. Having arrived late, we ordered room service, very expensive for some fairly poor food. The sheets had some stains on them Generally the hotel looked tired and worn The breakfast was very poor and my wife got told off when asking for some butter for the toast - all staff were miserable and not very helpful. The hotel is too expensive for what it is with so much competition around - if it was cheaper than others, it would have been ok
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Leeds, West Yorkshire

Comfortable hotel close to London Heathrow Airport

Posted 08-Mar-2015
Pros: Proximity to Heathrow, Staff, Quiet Rooms
Cons: Open the leisure facilities for longer
Location: Heathrow Airport
I booked this hotel because of its proximity to the airport, which was perfect. It's about a 5min ride on a public bus (you'll need an Oyster Card) and costs £1.75 from Heathrow's Central Terminal. Everything was perfect - the rooms were very comfortable, you couldn't hear anything and I got a great night sleep. The only thing that was disappointing was that I booked it for the leisure facilitates and when I turned up, they were closed
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Close to the airport

Posted 03-Mar-2015
Close to the airport, excellent for early morning flights
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Brighton UK

Good Hotel Close To Heathrow

Posted 28-Feb-2015
Pros: Everything
Cons: Nothing
Location: Close to Heathrow Airport
Excellent staff, facilities, our room was clean and comfortable. The breakfast was excellent. Good value for mney.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Great Hotel for an overnight stop

Posted 23-Feb-2015
Very convenient location hoper bus from terminal to hotel door ran on time. I was in London for business and only stayed overnight. The hotel staff could not have been more professional and approachable. Dinner and breakfast were both delivered quickly and food was of excellent quality. On departure the receptionist could not be more helpful and was very efficient at closing my bill and even hold the hotel hopper bus so I did not have anther 30 minute wait.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom ATL

Perfect peace and quiet and comfort post flight

Posted 18-Feb-2015
Everything was perfect with my stay. I enjoyed the restaurants in the hotel and had a great sleep after a long international flight.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing staff and comfy room

Posted 16-Feb-2015
Staff were very friendly and helpful. One of the nicest hotels I've been to in the UK. Definately going back
4 out of 5
Recommended
for Couples
by A verified traveller

Ideale Anbindung zum Flughafen und Zentrum

Posted 02-Feb-2015
Die Anbindung zum Flughafen und zum öffentlichen Nahverkehr sind optimal. Kostenloser Bustransfer vom Hotel (Harlington Corner, 2min Fußweg) zur Underground-Station Hatton Cross (8min Busfahrt) und von dort ist man recht sehr schnell im Zentrum. Das Hotel ist für einen Kurztrip oder eine Übernachtung bei einem Zwischenstop ok. Der Service ist in Ordnung, allerdings könnte der Service und das Angebot beim Frühstück etwas besser sein.