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Sheraton Keauhou Bay Resort & Spa, Hawaii

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Sheraton Keauhou Bay Resort & Spa

78-128 Ehukai St Kailua-Kona, 96740 Hawaii

Hawaiian resort across from Keauhou Bay's marina

Near Kailua-Kona
Adjacent to a marina and 2 golf courses, this 22-acre Sheraton Keauhou Bay Resort & Spa is an 8-minute drive from Kailua-Kona and a 20-minute drive from the Kona Coffee Living History Farm. Show more
Leisure options
A 14,100-square-foot system of multilevel pools includes a 200-foot lava slide, 2 spa tubs, and a sandy-bottomed children's pool; the resort's health spa has a 24-hour fitness center.
Sweet Sleeper Beds
All 521 nonsmoking guestrooms feature furnished lanais, wireless Internet access, compact refrigerators, bathrobes, and Sheraton Sweet Sleeper Beds with plush-top mattresses. Hide

GUEST REVIEWS

4.3out of 5

Expedia Guest Rating

89%

of guests recommend

TripAdvisor Traveller Rating

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 29/06/2013. The check-out date cannot be after 29/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Ocean Front - Sun. Savings 3NF
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with ocean view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
Ocean View - Sun. Savings 3NF
1 king2 doublePremium bedding includes triple sheeting. Lanai. Desk. Television with premium cable/satellite channels, video-game console, and pay movies. Wireless Internet access. Fax machine and in-room safe. Refrigerator. Shower/tub combination. Hair dryer. Bathrobes. Air conditioning. Wheelchair accessible. Non-Smoking.
Partial Ocean View - Sun. Savings 3NF
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with partial-ocean view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
Mountain View - Sun. Savings 3NF
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with mountian view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
Ocean Front Escape
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with ocean view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
Ocean View Escape
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with ocean view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
Partial Ocean View Escape
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with partial view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
Mountain View Escape
One king bed or two double beds. Rollaway beds available to rooms with king bed only (surcharge). Lanai with mountian view. Desk. Wireless Internet access. Cable/satellite TV with pay movies and premium channels. Multi-line phone with voice mail. Refrigerator and coffee/tea maker. Hair dryer. Iron/ironing board. In-room safe. Nonsmoking.
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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Policies
  • Pets not allowed
  • Cash not accepted
  • Resort fee charged at hotel/condo
  • Check-out time is Noon
  • Check-in time starts at 3 PM
Fees
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.
    • Valet parking fee: USD 6 per night
    • Late check-out fee: USD 85
    • Rollaway bed fee: USD 65 per day
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Mandatory Fees and Taxes
  • The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
    • Resort fee: USD 20 per accommodation, per night
  • Hotel resort fee inclusions:
    • Phone calls (limited long-distance)
    • Fitness/yoga classes
    • Self parking
    • Additional inclusions
  • The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change.

Promotions

Endless Escapes

The "Escape" room categories (only those with the word "Escape" in the title) are a rate-based room category and include no value-adds. No minimum length of stay required.

Not valid with any other offers: Sunsational Savings, Sunsational Savings Plus, Get to Know, and Grand Opening Special Rate.

Keiki aloha program

Games and activities program for children ages 5–12. Open daily from 9 AM to 3 PM. Cost is $45 per child per session, lunch and T-shirt included. $35 for each additional child.

Rates may not include tax and are subject to change without availability.

Kids Meals Promotion

One child age 5 and under, per room, per paying adult, will enjoy complimentary breakfast and dinner at the Kai Restaurant, plus complimentary lunch at the Manta Ray Bar. One child age 6 - 12 per room, per paying adult, will receive the above meals at 50% off. Offer combinable with Sunsational Savings.

Certain menu restrictions apply.

Awards and Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

Property Amenities

  • Swimming pool - outdoor
  • Swimming pool - children's
  • Spa tub
  • Steam room
  • Sauna
  • Full-service health spa
  • Complimentary newspapers in lobby
  • Fitness facilities
  • Bar/lounge
  • Restaurant(s) in hotel
  • Room service (limited hours)
  • Breakfast available (surcharge)
  • Self parking
  • Limo or Town Car service available
  • Secure parking
  • Banquet facilities
  • Ballroom(s)
  • Business center
  • Exhibit space
  • Event catering
  • Audio-visual equipment
  • Secretarial services
  • Business services
  • Computer rental
  • Total number of rooms - 521
  • Safe-deposit box at front desk
  • Multilingual staff
  • Porter/bellhop
  • Express check-out
  • Security guard
  • 24-hour front desk
  • Beauty services
  • Tour assistance
  • Gift shops or newsstand
  • Shopping on site
  • Hair salon
  • ATM/banking
  • Laundry facilities
  • Dry cleaning/laundry service
  • Patio
  • Number of floors - 7
  • Elevator/lift
  • Tennis on site
  • Self parking (surcharge)
  • Valet parking (surcharge)
  • Wedding services
  • Express check-in
  • Rooftop terrace
  • Luggage storage
  • One meeting/conference room
  • Room service
  • Ski storage
  • Arcade/game room
  • Garden
  • Library
  • Health club
  • Parking (free)
  • Coffee shop or café
  • Concierge services
  • Currency exchange
  • Technology support staff
  • Designated smoking areas
  • Wireless (high-speed) Internet access - surcharge
  • Parking (surcharge)
  • Valet parking
  • Pool table on site
  • Smoke-free property
  • On-site car rental
  • Spa services on site
  • Suitable for children
  • Wheelchair accessible
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Rooms

This Hawaii Sheraton has 521 nonsmoking guestrooms located in four wings of three to seven stories. Rooms feature Sheraton Sweet Sleeper Beds with custom-designed, plush-top mattresses, triple sheeting, plump duvets, and five goose-down pillows. Glass sliding doors lead to private, furnished lanais. Contemporary island-style decor includes light woods and Hawaiian art.

Amenities include wireless Internet access (surcharge), compact-refrigerators, video games (surcharge), in-room safes, complimentary premium channels, and coffeemakers. Tiled bathrooms have granite vanities and bathrobes.

Show room details Hide room details
Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Hawaii, Rooms Guest Room

Room Amenities

  • High-speed Internet access
  • Wireless Internet access
  • Premium television channel(s)
  • Cable/satellite television channels
  • Pay movies
  • Video-game console
  • Premium bedding
  • Hypo-allergenic bedding available
  • Lanai
  • Air conditioning
  • Complimentary newspaper
  • Multi-line phone
  • Voice mail
  • Internet access (surcharge)
  • Refrigerator
  • Coffee/tea maker
  • Wake-up calls
  • Turndown service (on request)
  • In-room massage available
  • Shower/tub combination
  • Extra towels/bedding in room
  • Bathrobes
  • Hair dryer
  • In-room childcare (surcharge)
  • Electronic check-out
  • Electronic/magnetic keys
  • Iron/ironing board
  • In-room safe
  • Window opens
  • Clock radio
  • Desk
  • Cribs (infant beds) available
  • Non-smoking only
  • Climate control
  • Daily housekeeping (daily)
  • Wheelchair accessible
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Dining

Kai Restaurant - Open-air restaurant with bay views. Features breakfast buffets with tropical fruits; juices. Dinner menu emphasizes local ingredients; kiawe-smoked fish.

Manta Ray Bar and Grill - Offers views of the ocean, sunset, and "green flash." Bar serves pupus (hors d'oeuvres), tapas, cocktails, premium wines by the bottle and glass, and international beers.

Sliders - Located next to the Manta Ray super slide and pool. Menu includes fresh salads, sandwiches, burgers, and wraps. Also serves smoothies, cocktails, beers, soft drinks, and juices.

Keauhou Bay Coffee Company - Located poolside. Offers gourmet coffees, pastries, Italian gelatos, and light snacks. Open from early morning until early afternoon; re-opens for dinner.

Firenesia - Features Hawaiian music, dancing, and cuisine; roast suckling pig, poi, and fish. Held every Monday evening; reservations required.

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Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Hawaii, Dining Restaurant

Entertainment

Haleo Luau and Dinner Show - Local dancers and musicians interpret the legends of Hawaii and Keauhou at sunset. Guests dine on a dinner buffet featuring traditional Hawaiian foods.

Manta Talks - Presentations by researchers teach guests about the manta rays that are unique to the Keauhou area. Held nightly Monday - Saturday.

Oudtoor Movies are shown Wednesday - Friday evenings. Guests can watch the shows from lounge chairs or from inner tubes in the pool.

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Recreation

  • Table tennis nearby
  • Playground nearby
  • Basketball on site
  • Running track/path on site
  • Snorkeling on site
  • Swimming on site
  • Volleyball on site
  • Whale-watching on site
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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sheraton Keauhou Bay Resort & Spa

4.3
out of 5
avg. guest rating
Hotel service:
4.4
Hotel condition:
4.2
Room cleanliness:
4.3
Room comfort:
4.3
Location:
4.1
Neighbourhood:
4.4
89%

of guests recommend

out of 216 reviews

Write a review of this hotel

You may be required to sign in to verify your stay.

Stan S from Edmonton, AB, Canada
4.0
out of 5
Recommends this hotel
Posted 12 Dec 2011

“Great manta ray viewing at night”

Enjoyed the manta ray viewing and the free fruit punch. Well maintained and clean gardens. However, the building has only 2 elevators for wing 4 and it takes a while to get up to the rooms. The only way to access the parking lot is through the main entrance. Limited dining selection on site. Parking is too far and limited.

Area recommendations
The entire Big Island is great. Our favorite sites are the coastal drive with old trees and hanging philodendrons near Pahoa, the Saddle Road, the road to Mauna Loa, Akaka Falls area, Lava Tree State Park, and the volcanoes. For dining, the Thai restaurant at the town of Volcano and the restaurants at Kona's Ali'i Drive.
Jim M from Salt Lake City, UT
5.0
out of 5
Recommends this hotel
Posted 9 Dec 2011

“As good as it gets”

This is the place locals from the other side of the island take their families for a weekend getaway. It is a beautiful physical facility, the staff is friendly and helpful. Even though my wife and I were traveling without family it seemed so kid oriented we wish we had brought our kids and grandkids. The menu at the restaurants has limited choices, but excellent quality. I never give 5's, but this is an exception. I marked down location to a 4 because without a car this location would have been a little remote from other non-resort activities. We went during the dead week after Thanksgiving and stayed ten days with only one real problem. They don't serve Coca Cola products and the rum and pepsi didn't make it. We felt like crooks sneaking coke for rum and coke.

Area recommendations
Keauhau
Getting around
The big island is BIG and there are lots of things to see. Driving yourself is the best option. The speed limits are quite slow by mainland standards so driving is more relaxed. (Strangely my wife didn't yell that I was driving too fast.) The belt road circles most of the island except for the Northeast coast. If you are planning to drive to the top of Muana Kea you need 4 Wheel drive and check with your vendor to see if they allow you to go where you want to go. e.g. the Waipio valley floor, Muana Kea summit. There are no divided highways to speak of just two way roads. Some have one lane bridges, watch for which way has the yield sign. Take your time and enjoy.
Comment from the hotel's management
Aloha. We are truly honored by your many kind comments about Sheraton Keauhou Bay Resort & Spa and our staff. Thank you. In case you were not aware, as a service to our guests the Keauhou Resort Trolley is available for an easy alternative to driving when one is looking to visit local destinations. The trolley makes stops at Magic Sands Beach Park, Kailua's Pier, Kona Commons Shopping Center and numerous spots in between. We would love to welcome you back again and maybe next time you will also bring along the kids and grandkids! Mahalo.
Hotel Management, General Manager
Posted 20 Dec 2011
A Traveller
3.0
out of 5
Recommends this hotel
Posted 8 Dec 2011

“Needs updating”

Aging hotel, needs serious updating Kids love pool and water slide Price reflects state.

Comment from the hotel's management
We are so pleased that the kids enjoyed the pool and 200-foot-long lava tube waterslide at the resort. It is our pleasure to announce to you and others, renovations including guest rooms, restaurants and meeting spaces are scheduled to begin shortly. It would be our pleasure to welcome you back soon to experience all the wonderful upgrades!
Hotel Management, General Manager
Posted 20 Dec 2011
Lucy L from City Palace, NJ
5.0
out of 5
Recommends this hotel
Posted 7 Dec 2011

“Can't wait to go back”

My family stayed there for five days last week, and I would say I am very happy choose this hotel. The hotel location is great, swimming pool is big and beautiful, my baby loved sandy pool and water slides. Hotel staff is friendly too. for sure, I would likje recommend this hotel to my friends.

Area recommendations
you can see the Manta Rays from Manta Bar in the hotel. Also, Kona town and National Valocano park are worth to visit.
Comment from the hotel's management
We are thrilled by your recommendation of **Sheraton Keauhou Bay Resort & Spa and would like to say that we too are happy you choose to stay with us. It's so wonderful that your family enjoyed the pools at the resort. At Sheraton Keauhou Bay Resort & Spa guests are treated to a waterslide and multi-level system of pools including the 900-square-foot sandy-bottomed children's pool area that your baby loved. Thank you for adding in the area recommendations for others as we are sure they will find great value in your suggestions. We do hope that you and your family will return again soon. Mahalo!
Hotel Management, General Manager
Posted 20 Dec 2011
A Traveller from Seattle, WA
5.0
out of 5
Recommends this hotel
Posted 5 Dec 2011

“Thanksgiving Stay at the Sheraton”

Although this is not a new hotel, it is well maintained and very nice. We had a wonderful stay during Thanksgiving. The hotel was not busy but still fully staffed - and we were very well taken care of. The food at the restaurants was decent and not as over-priced as many other hotels. We absolutely loved snorkeling right off the hotel's beach. Although it is a rocky beach that has no easy approach to the water, the snorkeling is amazing if you can find a way in. The manta rays showed up every night we were there - a big bonus for the Sheraton! Another note - as a customer I appreciate that the Sheraton is making a very strong environmental effort. I noticed that the cafe and coffee shop use compostable plates, cups, and cutlery - and the hotel offered a small room subsidy to customers who chose to help the environment each day you opt out of the cleaning service.

Area recommendations
Keauhou Bay - for the climate, the snorkeling, and the convenience of the Kona airport nearby.
Comment from the hotel's management
Aloha. We so enjoyed having you stay with us over Thanksgiving and would like to thank you for all the wonderful comments in your review. Sheraton Keauhou Bay Resort & Spa is committed to delivering exceptional service while recognizing and attempting to reduce the impact of our operations on our environment. We are glad you noticed and appreciated our efforts. It would be our pleasure to welcome you back again for more snorkeling, manta rays and fun. Mahalo!
Hotel Management, General Manager
Posted 20 Dec 2011
A Traveller from Seattle
5.0
out of 5
Recommends this hotel
Posted 3 Dec 2011

“Great hotel at a great location”

Hotel is excellent with great amenities. It is ideally located at a central place yet in a quiet neighbourhood.

Comment from the hotel's management
Aloha and thank you for such a nice review.* *Sheraton Keauhou Bay Resort & Spa is as you mentioned ideally located as we are just out of the way of the hustle and bustle while still being close enough to easily join in the excitement. We are thrilled that you enjoyed your stay so much and hope that we can welcome you back again soon. Mahalo!
Hotel Management, General Manager
Posted 20 Dec 2011
A Traveller from Honolulu, HI
5.0
out of 5
Recommends this hotel
Posted 1 Dec 2011

“Will Stay Here Again”

We choose this hotel for the proximity to restaurants and the ocean view; both met our expectations. What really impressed us about this hotel was the service. We flew in late to Hilo side of the island, not realizing that our hotel was Kona side. We got lost a few times, and never saw a restaurant. We had a 10 year old who was starving by this time (airplane food was not enough). By the time we got to our hotel, the restaurants had closed. On top of that, we somehow got a room with only one bed. The hotel put a roll away bed in our room for free, and the gentlman who did this also sent up food from their kitchens for our son, even though their restaurant was closed. The only thing I did not like was that it did not seem to get cold in the room (I like 69 degrees at night), so I was sweating every night. Otherwise, this was a great hotel.

Comment from the hotel's management
Aloha! It is always great to hear that we were able to meet our guest's expectations. It sounds as though your evening prior to reaching Sheraton Keauhou Bay Resort & Spa was somewhat stressful. We're glad that once your family arrived our staff was able to accommodate your needs especially by preparing a bite to eat for your son. We do encourage our guests to share any concerns with us at the time of the stay and we regret that we did not have the opportunity to check to see if the air conditioning was working properly. On your next visit, we hope that you will let us know if there is anything we can do to help create the perfect vacation for you. Mahalo!
Hotel Management, General Manager
Posted 20 Dec 2011
Kristen A. from Las Vegas, NV
5.0
out of 5
Recommends this hotel
Posted 1 Dec 2011

“Kristen A.”

We really enjoyed the hotel. They had our room ready early and it was in a great location. Very Beautiful and worth the price.

Comment from the hotel's management
Aloha! We're glad you found Sheraton Keauhou Bay Resort & Spa to be a good value and that you enjoyed your time with us. We hope to be able to welcome you back again soon, Mahalo!
Hotel Management, General Manager
Posted 20 Dec 2011
Shivam K from Mountain View, CA
4.0
out of 5
Recommends this hotel
Posted 28 Nov 2011

“Lovely location and very spacious rooms”

We loved this location. It is a little further up the Kona coast on Highway 19 and is tucked against the aqaumarine bay.. Absolutely loved this location for the proximity to all fun things and yet maintaining its calm and quiet surroundings

Area recommendations
Kona !!! always
Shawnda from carson city, nv
3.0
out of 5
Does not recommend this hotel
Posted 19 Nov 2011

“Not at all impressed”

My sister and I just got back and while we were happy with our trip overall the hotel was lacking. The service was fantastic and the employees great, very friendly and helpful. Our problem was the quality of the rooms. Their were stains on the carpet and curtains, the bathroom was very old and it was difficult to flush the toliet. I was expecting so much more then we got. I expected a more modern and less worn room.

Comment from the hotel's management
Thank you for expressing your high level of satisfaction with our services. Our staff is committed to ensuring our guests’ time at the resort is memorable and your gracious praise will be passed along to them. We would also like to thank you for the opportunity you’ve given us in announcing that our planned renovation of guest rooms, restaurants and meeting space are close at hand. Guest room renovations are scheduled to begin very early in 2012. It would be our pleasure to welcome you back soon to experience all the wonderful upgrades!
Hotel Management, General Manager
Posted 7 Dec 2011
Back to Hotel Details

Sheraton Keauhou Bay Resort & Spa

78-128 Ehukai St Kailua-Kona, 96740 Hawaii

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Nearby Points of Interest

  • Kona Country Club - 0.6 km / 0.4 mi
  • Keauhou Shopping Center - 1.3 km / 0.8 mi
  • Kahalu'u Beach Park - 2.2 km / 1.3 mi
  • Cook Monument - 9.3 km / 5.8 mi
  • Hulihee Palace - 9.5 km / 5.9 mi
  • Pu'uhonua o Honaunau National Historical Park - 16.3 km / 10.1 mi
  • Amy Greenwell BH Garden - 20.1 km / 12.5 mi

Location Highlights

  • Marina nearby
  • On beach

The preferred airport for Sheraton Keauhou Bay Resort & Spa is Kailua-Kona, HI (KOA-Kona Intl.) - 21.2 km / 13.2 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Kailua-Kona, HI, United States (KOA-Kona Intl.)

Area:

Kailua-Kona, Hawaii, United States of America: Kailua-Kona is the epicenter of shopping and recreation on Hawaii’s western shore. Big-game fishers delight off its waters, while shoppers reel in deals along Alii Drive. The Kailua-Kona area is a hiker’s paradise because many of its best beaches are accessible only by foot. Inland, the scent of coffee permeates the air as plantations harvest precious Kona beans. Nearby coffee farms open for tours.

Sheraton Keauhou Bay Resort & Spa

78-128 Ehukai St Kailua-Kona, 96740 Hawaii

Most recent booking for this hotel: less than 7 hours ago.
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