Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Mass

Great hotel....poor management at night

Posted 26-Aug-2014
I was coming from maine (1:30am) with my 12 yr old son on the verge of feeling ill I thought to book a hotel at the BW in Haverhill. At this time of the morning...to me and my clock the date was the so I booked it online. When I arrived at the hotel (2:30 am) I was informed that the hotel is still operating on the 23rd so I couldn't get into my room until 3 pm later. I explained to the night manager my situation that I booked the room assuming that 1:30 am was the following day and I needed to get my son to bed she told me to come back at 3 pm. So at this point I couldn't cancel my reservation nor could I get into the room (until 3 pm). So I had to go to a Holiday Inn 15 min away to get in a hotel. Then go back to the BW to stay in a room I didn't need at this point but couldn't cancel or get into....I will never return to this property as long as this woman works there
2 out of 5
by A verified traveller from Agawam, MA

Homeless refuge.

Posted 23-Aug-2014
Pros: Nothing.
Cons: Everything.
The room smelled musty; the bed was extremely uncomfortable, and the pillows were flat. The room was not cleaned on the second night we were there, and when we complained to management we only received an apology.
3 out of 5
by A verified traveller from Montreal

not so bad

Posted 15-Aug-2014
Pros: near lots of restaurants and gas station
Cons: stuff attitude and willingness to help.
Location: nice restaurants around
our room next to laudry room, the front desk stuff said it would be closed by 10, but at 10:15, the machine is still working. my wife complain that there is dog barking at night. the layout of the hotel is very tricky, no all room have free access for trolley cart. the price are higher than it should be.
Comment from Hotel Management
19-Aug-2014 by Sales Manager, Hotel Management
Thank you for your stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
for Everyone
by A verified traveller from Malta, NY

Friendly staff

Posted 03-Aug-2014
Pros: staff
Cons: noisy A/C
Clean and quiet room and the staff was very accommodating and friendly.
2 out of 5
by A verified traveller from mass

Posted 26-Jul-2014
everything was not working or worked badly.room was not very clean
1 out of 5
by A verified traveller from t

What a dump!!!!

Posted 25-Jul-2014
I had to go back to the desk 3 times before the room key worked. The woman at the desk acted like she could not care less and I was bothering her. The TV in the room was such a dark picture, it was hard to see, with no way to adjust it. I travel over 100 nights a year sd will NEVER EVER stay here again and will never look at the hotel chain the same.
4 out of 5
for Everyone
by A verified traveller from maine

near highway

Posted 22-Jul-2014
Pros: location, breakfast
Cons: hallways hot and mattress not great
Location: near the wedding I was attending
good location, pleasant front desk. Mattress not real comfortable. NIce breakfast
4 out of 5
for Business Travellers
by A verified traveller

Posted 21-Jul-2014
decent place to stay for a business overnight, nice people, clean room.
3 out of 5
by A verified traveller

It suited our needs

Posted 20-Jul-2014
Pros: It provided a good nights sleep
Location: We had a good dinner at The barking dog grill, great waiter
We were looking for a last minute overnight stay on a trip to Maine. The room was clean, the bed comfortable. The building was a bit out dated, but suited our needs.
4 out of 5
for Everyone
by A verified traveller

Posted 16-Jul-2014
Staff was very friendly and helpful. Room was clean and bed was comfortable. I would return if I ever return to the area for an overnight stay.