Breakfast, lunch, dinner served; French cuisine
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Reviews of The Originals City, Hôtel Bristol

3 out of 5
The Originals City, Hôtel Bristol
7-9 Avenue Marechal Foch, Le Puy-en-Velay, Haute-Loire

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 94 reviews" "
Rating 8 - Good. 49 out of 94 reviews" "
Rating 6 - Okay. 19 out of 94 reviews" "
Rating 4 - Poor. 11 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kathryn, Bridgwater

Travelled with group
The rooms on the 1st floor were nice, better than other floors, and the breakfast was also good. Location good, with a municipal carpark opposite. However, the hotel room doors (heavy firedoors, of course) do not have silent closing on them, and the noise when everyone was going to bed, and getting up in the morning, was terrible! Impossible to sleep. Then in the morning they had no hot water anywhere in the hotel. We complained from 7.45am onwards, they gave us keys to other rooms, but nothing. By 9.30 it still wasn't fixed, and we had to be on our way. A real pity.
Stayed 1 night in Mar 2024

8/10 Good

celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vernight stop en route to south of France
Great location parking directly opposite superior rooms little small. Shower lovely
Stayed 1 night in Sep 2019

10/10 Excellent

David, Marietta GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent easy to reach from the train station and steps away from the center of town. Le Puy is a wonderful medieval city that offers spectacular monuments. I recommend the Demi-pension at the hotel as the restaurant quality and service was above average. I only wish the WiFi service was more consistent.
Stayed 1 night in Sep 2019

6/10 Okay

Carl

Liked: Staff & service
Disliked: Property conditions & facilities
A tired hotel
The hotel was convenient to the station and about 5 minutes walk from the old part of town. The welcome was friendly, the access to the room was through a courtyard that was rather untidy from fallen leaves. The stair carpet was very worn. The room was adequate, the bath had hair left by the last guest and the shower hose was operational but broken. Breakfast was adequate - I saw only one choice of cheese on the cheese plate and the coffee machine gave hot chocolate when the cappuccino button was pressed.
Stayed 1 night in Aug 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good start to lovely walk
This was the start of a walk from Le Puy to Conques, which forms part of the Camino pilgrimage trail that goes all the way to Santiago de Compostela in north west Spain. Our stay was very pleasant, and the Hotel Bristol looked after us well, catered for us as vegetarians without any bother (being vegetarian is so often a problem in France) and is very good value for money. Recommended.
Stayed 1 night in May 2019

6/10 Okay

Fautre

Liked: Cleanliness
One night only
Noisy , rooms are clean but old. No parking. Breakfast is good.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
2 night stay
Great location - wonderful staff - parking a challenge but worked - bathroom needed remodeling.
Stayed 2 nights in Sep 2018

4/10 Poor

John

Liked: Property conditions & facilities
This hotel has a major problem. Wandering street gangs outside our window were noisy and rowdy for most of the night and city centre traffic was very noisy. The hotel parking advertised did not exist. We had to park some way away and we were apprehensive all night and left very early. We cannot recommend this hotel.
Stayed 1 night in Jun 2018

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Loved le puy
Great location, near th bus station and close to cultural sites. Quiet hotel. Wish that at least one person on staff speak some English. For a tourist town, shocked to see no one spoke a word of English or other language.
Stayed 1 night in Jun 2017

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one night. On a busy street but the window quality kept the noise out

8/10 Good

graeme, Picton nsw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for train travellers
Excellent location for travellers arriving by train. Easy walk into old city and for sightseeing. Good value for meals and bar service. Staff were friendly and efficient with service levels consistent with previous visits.

8/10 Good

Andrée, Montréal

Liked: Cleanliness, room comfort
Starting on the Compostelle trail.
Good for our pourposes. Negar the Cathedral for the mass before our start of the Saint-Jacques-de-Compostelle pelerinage.

6/10 Okay

Coralie, Sydney, Australia

Liked: Cleanliness, room comfort
Le Puy on a Sunday
Helpful staff. Would stay again, as room was a good size and quiet. Hotel was not serving dinners in April, and it was difficult to find restaurants/cafes open on Sunday.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Waiting staff very efficient but a tense atmosphere exists in my opinion. Not friendly.

8/10 Good

Sue, Near London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable, lovely staff
Very helpful young lady at reception, bar staff also impeccable

4/10 Poor

Thomas, Leominster UK

Disliked: Property conditions & facilities
Tired and grubby hotel struggling to keep pace with the demands of modern travellers. The lift is not for the convenience of the guests but for the staff who look on sympathetically whilst you hoist your luggage up three floors and they hog the lift with their laundry, towels and cleaning equipment. Don't stay there, you will only be disappointed.

8/10 Good

JEAN LOUIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité / prix
Bonne découverte, établissement spacieux, bonne restauration, sdb refaite récemment et chambre confortable, le tout à 3 min à pieds de la place du Breuil.
Stayed 1 night in Dec 2023
Response from LAJNEF Lotfy on 18 Dec 2023
Cher client,Nous vous remercions pour vos commentaires suite à votre séjour dans notre Hôtel LE BRISTOL au Puy en Velay. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau.CordialementLAJNEF Lotfy

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Séjour Très correct
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Sophie

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021

6/10 Okay

Danielle

Stayed 2 nights in Sep 2020

4/10 Poor

elisabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mauvais accueil du réceptionniste qui m'a encaissé sans un bonjour ni un au revoir ni un merci ni rien très décevant du coup j'ai pris mon petit déjeuner ailleurs
Stayed 1 night in Aug 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Matthieu, Paris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon hôtel, très bien placé. Chambre propre avec tout le confort nécessaire. Excellent petit-déjeuner.
Stayed 1 night in Aug 2020

8/10 Good

Liliane

Stayed 1 night in Aug 2020

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Fabrice

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Voyage professionnel Habitude Sans prétention mais le minimum est très bien
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plus jamais
Accueil tres froid, la chambre n'a rien à voir avec les photos, nous avons réservé une chambre avec lit double et nius retrouvons avec des lits jumeaux. La baignoire est sale et dangereuse, tres glissante. Et vraiment sale... la moquette est douteuse, la chambre tres mal insonorisée. On ne peut pas se plaindre du froid, il faisait une chaleur étouffante, obligé d'ouvrir la fenêtre en plein hiver... des personnels du restaurant qui observent les passages dans la cour cachés derriere les plantes, ça met à l'aise...! Vraiment, nous ne recommandons pas, cet etablissement ne correspond pas à un 3 étoiles, ni dans le service ni dans l'état, très déçus.
Stayed 1 night in Feb 2020

4/10 Poor

Cyril

Business traveller
Disliked: Property conditions & facilities
Chambre viellotte trop chère et peu qualitative
Chambre vieillotte à rafraichir et pas assez chauffée. Beaucoup trop chère pour les prestations proposées par rapport aux autres hôtels du Puy. Restaurant sympathique.
Stayed 1 night in Oct 2019

10/10 Excellent

Cédric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voyage Affaire 1 nuit
Tres bel accueil dans cet hotel bien situé en centre ville du Puy en Velay. PErsonnel sympathique et à l'écoute. Chambre confortable et propre.
Stayed 1 night in Sep 2019

8/10 Good

veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Accueil parfait mais la chambre mérite un bon rafraîchissement !
Stayed 1 night in Sep 2019

8/10 Good

GILLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Marti, Tours

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil de qualité, amabilité du personnel Services corrects bonne literie.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
te kleine inrit voor parking garage ooooooooooooooooooooooooooooooooooooooooooooooooooo
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
attention il y a des problèmes de compréhension dans cet hôtel concernant la réservation en lit double lors de notre sejour de part ce problème cet établissement nous a proposé une chambre familiale erreur….Climatisation HS / 1 Lucarne pour guise de puits de lumière…. chaleur +++ Lors de mon départ j'ai fait part de mes sentiments (aucune écoute) la personne m'a dit qu'il fallait mieux passer directement la réservation chez eux pour être mieux servie Conseil passer votre chemin...
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Isabelle

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons apprécié d'être surclassés. Notre chambre se trouvant dans une autre aile de l'hôtel était spacieuse et confortable. Nous regrettons qu' il n'y ait pas eu de passage couvert pour passer de cette aile à l'accueil ou au restaurant (nous avons subi un orage).
Stayed 2 nights in Jul 2019

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cadre agreable 3t acxueil parfait. Personnel â l ecoute
Stayed 2 nights in Jun 2019

10/10 Excellent

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Horrible
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
o accueil excellent, hlcomfortable, proche du centre
Stayed 4 nights in Sep 2018

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXELLENTISSIME
excellent rapport qualité-prix excellent accueil à tout niveau excellent buffet de breakfast
Stayed 1 night in Sep 2018