“It's ok for One night”

It wasn't as horrible as others have made it out to be. If you have a quick stay, it is reasonable for the price. The service was not that great at the concierge and I couldn't get a hold of room service. But, they do have a bar and dining room area, so it wasn't that bad. There is nothing around the hotel in terms of food/entertainment, but if you have a car, you can drive 5-10 minutes into Hartford or further into East Hartford to find good restaurants. All in all, if you have a lengthy stay or if you don't have a car and don't want to be confined to the hotel, you should probably stay elswhere. Otherwise, this was ok for a night.

“Not a happy camper”

Bad place, it was not clean at all. The room had a clogged tube, leaking pipes, wall paper comming off, mold in the bathroom.

“Not Impressed”

The door to the bathroom was cheaply painted and warped on the bottom, a room service staff member was rude to me on the phone, and there was a place in the popcorn ceiling where there had been water damage and they'd repaired and covered it with flat paint. There was also an area where the wallpaper was loose in the room from water damage. The toilet malfunctioned and they moved me to a second room that was in much better condition, but I already couldn't wait to leave at that point. I called expedia and asked if there was availability in another hotel and there wasn't. After expedia spoke with management the service got much better and room service was fine. Still, I can't say it was a good experience staying there.

“seen its better days,owners are too cheap to maintain hotel”

The sink facet was really lose, the ceiling had water damage, tub had mold, old tv,bad neighborhood

“good quality, nice place”

the worst thing about this hotel was having to cross over the river at rush hour. The room was very nice, comfortable and clean.

“It works”

We were in and out a lot more out than in but the room was comfortable and the meals (Breakfast and Dinner buffet) were very good and reasonably priced. The check in personal was very helpful and accommodating. The location was good not far from downtown at all.The only drawback was the rooms were a little dated but other wise it would work

“Good value”

The room was spacious and comfortable enough. The showerhead and water pressure was good. The fitted sheet was not deep enough and kept slipping off the mattress which was annoying. The price is excellent and it was very busy. If you want to walk to Hartford restaurants, this is not the place although they have a restaurant with good cocktails and good burgers as well as other offerings.

“Worst Hotel Stay, ever”

A dirty towel was in our bathroom when we arrived. The tub had extremely poor drainage. Room service food trays were left in the hallways all night. The WiFi was nonexistent. You could see the network and connect to it, but the signal was too poor to access the internet. Overall, this was the worst hotel I've ever stayed in. I was very disappointed with the lack of concern and the complacency shown by the staff especially in regards to the sanitary issues. Very disappointed with Sheraton Hotels.

“fire alarms!!!”

We made reservations to stay as my son was visiting nearby colleges the following day. We arrived at the hotel not able to check-in as there had been a fire alarm and all guests had to evacuate (7 pm).. After we check in and setteld in another alarm went off at approx 9:30 pm, again requesting all guests to evacuate. If that wasn't bad enough, we were awakened by a guest in the next room ( 1:30 a.m.) moaning, groaning and crying so loudly for 20 minutes, we had to call the desk manager to make sure she wasn't being harmed. He responded immediately, and we never found out the problem, but that did shut her up. If it all wasn't so true, we would have been laughing all night! I know the third incident wasn't the hotels fault, however, it didn't make for a great night's rest.