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Reviews of Protea Hotel by Marriott Harrismith Montrose

3 out of 5
Protea Hotel by Marriott Harrismith Montrose
N3 Hwy, Montrose Complex, Shell Garage, Swinburn, Maluti a Phofung, Free State

Reviews

8.0

Very good

Rating 10 - Excellent. 17 out of 54 reviews" "
Rating 8 - Good. 23 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 3 out of 54 reviews" "
Rating 2 - Terrible. 1 out of 54 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

4/10 Poor

Donna

Liked: Cleanliness, room comfort
Disliked: Staff & service
Extortion
Extortionately high price. While the hotel is clean it is in dire need of a renovation. It has no facilities and is really just a clean bed for the night. It does not warrant the high price. Entrance and downstairs fire exit was locked and I had to go to the upstairs fire exit to leave in the morning.
Stayed 1 night in Jul 2023

6/10 Okay

Richard

Travelled with group
There are several restaurants right next door.
Stayed 2 nights in Jun 2023
Response from Michelle Filmalter on 6 Jul 2023
Good DayThank you for your review. We hope to see you soon.RegardsProtea Hotel Montrose Team

8/10 Good

KEITH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no frills quite
NO restarunt facilities but you can walk 5mins to collect a takeaway.
Stayed 1 night in Feb 2021
Response from Belinda on 9 Feb 2021
Dear Keith We are Delighted to have been your chosen hotel during your recent stay in Swinburne. We appreciate your business and value your feedback. At Montrose we are one happy family, with restaurants walking distance from the hotel, unfortunately the hotel itself can not have a restaurant due to all the different restaurants we have at the Montrose Complex. We hope you choose to create more memories with us whenever your travels bring you back to Swinburne. Thank you for staying with the Protea Hotel Montrose. Kind Regards The TEAM

8/10 Good

stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely quiet rooms
Great for an over-nite stop as you do not hear any traffic noise from the N3. Rooms are really large with amazingly huge King Beds. Friendly staff No meals served due to Covid -19 however there is a Mugg and Bean;Steers and Debonairs not 100 metres from the hotel.
Stayed 1 night in Aug 2020

8/10 Good

Muaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chilled
We just stayed one night and it was quite comfortable and relaxed, although no breakfast, the mugg and bean is walking distance so is the convenience store so the location is also good
Stayed 1 night in Dec 2018
Response from B on 8 Jan 2019
Good day Thank you for staying with as. Hope to see you again.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2018
Response from b on 18 Dec 2018
Good day Thank you for staying with us.

6/10 Okay

Kishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free Breakfast=20% Voucher
The Hotel (General) Reception staff were very friendly and welcoming. Rooms are clean and comfortable. The bathroom is dated and needs an upgrade. Main Gripe Hotel.com confirmation stated "free breakfast". However Protea Management only provided a 20% discount voucher at the Mugg & Bean!
Stayed 1 night in Oct 2018
Response from B on 31 Oct 2018
Good day Thank you for staying with us. Thank you so much for your concern about the bathrooms we are looking in to that to upgrade the rooms bathrooms. unfortunately we do not have a restaurant of our own and that is why we offer our guest the 20% discount at Mug & bean to go and enjoy a breakfast. Apologies for the confusion of a free breakfast.Hope to see you again.

8/10 Good

Estelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Overnight stay driving to Durban
Stayed 1 night in Oct 2018
Response from B on 31 Oct 2018
Good day Thank you for staying with us. Hope to see you again.

8/10 Good

Ridwaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stop over at Montrose Harrismith
It was an excellent half way stop to our journey. The staff were friendly and helpful. We enjoyed our stay thoroughly. When it comes to the condition, the bathroom could be updated (re-tiled and painted etc.) Thanks
Stayed 1 night in Sep 2018
Response from Belinda on 3 Oct 2018
Good day Thank you for your comment and I am really happy you enjoyed your stay, for the bathroom I sincerely apologize for the condition of it. we are planing a revamp on our bathrooms. Hope to see you again in the future.

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly manager he welcomed
Stayed 1 night in Sep 2018
Response from B on 31 Oct 2018
Good day Thank you for staying with us. Hope to see you again.

2/10 Terrible

Charl and Sharon

Disliked: Cleanliness, property conditions & facilities
Filthy
It was filthy. Blood stains on the mattress Shower so dirty that I didnt want to use it No bath soaps or shampoo’s at all
Stayed 1 night in Jul 2018

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stop for a night along the highway. 24h service center, gas, breakfast etc.
Stayed 1 night in May 2018

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over
My stay was excellent. Service on arrival was friendly. Room was clean and cozy. Overall I enjoyed my stay

6/10 Okay

Matshidiso

Disliked: Cleanliness, property conditions & facilities
The place is way to over priced for the service they are offering. Be it the cleanliness off the rooms and bathrooms.

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expected
This was a great, convenient place to spend the night en-route. There are a few quick restaurants and shops in walking distance to grab a bite to eat early or late. The wifi was an unexpected plus. The hotel staff were incredibly friendly. I really appreciated the reading lamps.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Bernard, Klerksdorp

Liked: Staff & service
Disliked: Cleanliness
Okay for overnight stay
Hotel is right next to N3, some 20km out of Harrismith. Very busy at night, especially buses who stop at the food courts next to the hotel. The shower was mouldy, eventhough they accommodated us after our booking was not sent through to them.

10/10 Excellent

Rina, Centurion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly service
We have stayed at this hotel on our way down to the coast as a mid-point stay over. This is the second year in a row that we have opted to stay here and we would definitely do it again. The hotel is nice and clean, the staff is so friendly and helpful. I can recommend it with ease.

10/10 Excellent

Dave and Anne, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A motorway hotel but very quiet
Staff were unaware of our booking for our first stay but dealt with this situation extremely well and quickly. Room slightly less than perfectly clean but comfortable and the staff were outstanding. Mugg and Bean next door is a full restaurant not as the name suggests a coffee shop.

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Not Provided

Liked: Cleanliness, staff & service
Disappointing not to have a shower

8/10 Good

marlene, Klerksdorp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service from Hotels.com!!
When we arrived at the hotel there was a problem with our booking. The operator at Hotels.com did not send our booking through to Montrose Hotel. The person at reception did not even know about the booking. Luckily they had a room open (the only room). I was very disappointed with your service!! I was just very glad that they had a room available because it would be a big problem if they were fully booked. I will never use your service again or recommend Hotels.com to other companies. Until this very moment I did not receive your confirmation of booking email, although I phoned several times asking for it. Bad bad bad!!!

6/10 Okay

Carol, Texas

Liked: Cleanliness, staff & service
Just a highway hotel, but good service except not enough hot water at the time we visited.

6/10 Okay

Mathew, Harare

Pleasant stay
We enjoyed our stay, it was very pleasant, convenient and comfortable. If i had to complain about anything it would be that the showers were, albeit a great pressure, Luke warm! In a place that I can only assume is generally quite cold a hot shower would have been a welcome relief from the chilly weather. Room was very comfortable, towels and bedding were crisp and fresh.

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was great

6/10 Okay

mr d, ds999, margate, kent. uk

Liked: Cleanliness, staff & service, room comfort
Good location for drakensberg and royal natal NP
Easy to find on service area but gps didn't recognise Montrose (it liked Swinburne where it actually is!) friendly helpful check in open log fire in lobby big room everything worked though heating took a few mins to operate. Good mugg and bean full service restaurant inc wine open until 21.00. Stayed second night as great position for visiting drakensberg and royal natal NP

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Montrose PH
overnight stay, clean rooms, friendly efficient staff.

8/10 Good

Gerhard, Oudtshoorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do have a Complaint.The morning 18 June before we check we paid our bill in full. On the 19 th June Protea deducted R300,00 more from my creditcard.

8/10 Good

Meryl, Devon

Liked: Cleanliness, staff & service, room comfort
A motorway hotel which was better than expected
Didn't expect much due to location and price but exceeded expectations. Great, quiet, clean, comfy rooms. We were at the back of the hotel so not sure if quiet applies to the front! Tea and coffee facilities, well stocked with toiletries and very comfy beds after a long drive. No food in hotel but discount at Mugg and Bean next door. Only down side was blown bulb in one of the lamps and the hot and cold taps in the shower were actually the opposite. Hotel staff very helpful and gave us a wonderful route to Jobug through the Golden Gate National Park, which was a joy after the monotonous motorways.

10/10 Excellent

RICHARD, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT ACCOMMODATION
Always a pleasure to stay over at Montrose

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nestled little hide-out!
Lovely and pleasant environment and stay!
Response from James on 18 Apr 2015
Thank you so much for taking the time to comment on your stay with us.

8/10 Good

JL, bothaville

Liked: Staff & service, property conditions & facilities, room comfort
very nice
Very nice
Response from James on 18 Apr 2015
Thank you so much for commenting on our Hotel and for staying with us on your journey

10/10 Excellent

Robin, Margate, KZN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover report fom the Elliott's
My wife is disabled, and we had a super overnight stay. We will definately stop over here on our return on evening of the 5th Jan 2015
Response from James on 18 Apr 2015
We are glad that we were able to assist you and hope that your entire journey was enjoyable

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Montrose is a great option
Second time here and we've got a standard that they always take care to fulfill.
Response from James on 18 Apr 2015
Thank you so much for your kind words. We will always try to ensure that our GUESTS are cared for

10/10 Excellent

Tanya, klerksdorp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfy beds
Had a great time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Solid Business Stay
Fine 3 star as long as you are expecting as much - no food.

8/10 Good

fay, uk

Liked: Staff & service, property conditions & facilities, room comfort
good stop over
First room previous guests had been smoking and we asked to be moved - A very helpful James (Scottish Gent) could not have been more helpfull - BIG thank you James.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for quick stop on long trip
Very nice people, room very quiet. Beautiful fields behind hotel made great location for early morning jog.

6/10 Okay

Verified traveller

Liked: Cleanliness
comfy beds
a pleasant stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Halfway house to our final destination, we had a good nights rest. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One problem
No milk available in room

10/10 Excellent

Lorena

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Hotel langs de snelweg
Voor een tussenstop een prima hotel. Ligt aan de snelweg. Bij een tankstation en verschillende fastfood restaurants erbij.voor 1 nachtje prima. Het hotel is een beetje verouderd, kan een opknapbeurt gebruiken qua meubels. Mega groot bed, Wat heerlijk lag
Stayed 1 night in Mar 2018

8/10 Good

Doris, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am richtigen Ort ein sicheres Dach über dem Kopf
Wir waren nur auf der Durchfahrt und waren froh, dort ein so saubere Hotel gefunden zu haben. MfG

10/10 Excellent

cornelis, amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
geweldig
Het hotel, zeer beveiligd, zoals veel in Jo-Burg, was prima.Alleen het ligt in een wat onbestemde buurt en je hebt eigen vervoer of dat van het hotel nodig om in de stad te komen.

8/10 Good

Krzysztof, Warszawa

Liked: Cleanliness, property conditions & facilities, room comfort
Good value for your money
Idealne miejsce na przerwę w podróży z Durbanu do Johannesburga! Dobra jakość za rozsądne pieniądze! Polecamy!!!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel moyen typique d'une chaine de cette gamme
Hotel moyen typique d'une chaîne de cette gamme sans caractère situé sur l'autoroute