2 restaurants, breakfast served

Reviews of My Way Hotel & Residence

4 out of 5
My Way Hotel & Residence
No. 2, Lane 86, Duy Tan Street, Cau Giay District, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 111 reviews" "
Rating 8 - Good. 53 out of 111 reviews" "
Rating 6 - Okay. 9 out of 111 reviews" "
Rating 4 - Poor. 1 out of 111 reviews" "
Rating 2 - Terrible. 1 out of 111 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cesar, Oxnard

Liked: Staff & service, amenities, property conditions & facilities
Love staying here, room was super clean, had an amazing view, and staff was super friendly! Will definitely be staying here next time I travel to Hanoi!
Stayed 3 nights in Apr 2024
Response from Duty Manager on 17 Apr 2024
Dear Mr Cesar,thank you so much for choosing and staying with us for 3 nights.we would like to take this opportunity to send you our best regards and wishes.please comeback if possible. we are looking forward to seeing you again.kind regards,mr Chien, duty manager who took photos with you.

10/10 Excellent

Hanh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big and clean. Staffs are friendly.
Stayed 4 nights in Oct 2023
Response from duty manager on 29 Oct 2023
Dear Mr Hanh,thank you so much for choosing us, staying with us and giving us good review.we would like to send you our best regards and wishes!hope to see you soon.Mr Chien, duty manager.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Breakfast have few menus and not many choices. Does not recommend to stay.
Stayed 5 nights in Jan 2020
Response from Management Team on 22 Jan 2020
Dear Valued Guest, Warmest greetings, I am very disappointed to learn that you were let down by some aspects of your visit; specifically with regards to the experience about the lack of food at our restaurant during breakfast. We will share your precious words with our team members and other departments to improve on the quality of service and facilities for all our esteemed customers. Hope your sympathy. Best regards.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Management Team on 9 Jan 2020
Dear Valued Guest, Thanks for your promt response. Hope you have great time with our service. See you soon! Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019
Response from Sarah (Ms) on 28 Nov 2019
Thank you for having chosen My Way Hotel & Residence for your recent visit to Hanoi, and for sharing your valuable feedback on Hotels.com. Looking forward to welcoming you soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smiles all around except for one droplet of issue
Wonderful stay made happen with the great vietnamese hospitality from the conceirge and front desk staff. absolutely brilliant ! only issue i had was the bathroom - the tub was too deep and the water pressure from the shower was pathetic to the point of dripping and the ceiling above was leaking with droplets of water
Stayed 3 nights in Mar 2019
Response from Ms Sarah on 25 Mar 2019
Thank you for choosing to stay with us at My Way Hotel & Residence and for sharing your experience with regard to the service efficiency of our team during your stay

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room, good choice of breakfast spread.
Stayed 2 nights in Feb 2019
Response from Sarah - Reservation Myway Hotel on 2 Mar 2019
Thank you very much for taking the time to write such a positive review following your stay with My Way Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Sarah on 1 Feb 2019
Thank you very much for taking the time to write such a positive review following your stay with My Way Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and considerated. Good breakfast.
Stayed 2 nights in Jun 2017

8/10 Good

Lorenzo

Liked: Room comfort
Pretty good overall i guess
Initial welcoming was one of the best, seemed to go south from there unfortunately. Regarding the recommended massage facilities next door, for upcoming unsuspecting clients, be careful because the masseur girls will rip you off 'as tips' !! Breakfast options could be a little better, the chef's responsible for the egg/omelet making were late to arrive which appeared to be the best breakfast option that I missed !! Though upon departure, the complimentary transfer bus to the airport was a nice touch.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Subramaniam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Comfortable to stay in this hotel

8/10 Good

Huan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its good
It was good, the hotel staff is good, and the room is big!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Business Hanoi, Hanoi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for business nearby
I paid for executive room and my friends had standard rooms. They all got a free upgrade and their rooms were even bigger than mine. So don't book executive room because you just end up paying for nothing. Hotel was excellent to its price, good restaurant downstairs and around the corner and breakfast is very good and included in price.

10/10 Excellent

Masaaki

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay for business
Stayed 5 nights in Mar 2024
Response from duty manager on 14 Mar 2024
Dear Mr Masaaki,thank you for your good review.we would like to take this opportunity to send you our best regards and wishes.please comeback if possible!Mr Chien, duty manager.

10/10 Excellent

KENSUKE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
中心市街地からは離れていますが、快適なホテル
ずいぶん前からお世話になっているホテルです。雰囲気が良いです。ロビーとか部屋もいいのですが、地下のレストランの雰囲気はローマの隠れ家レストランに来た感じで、ハノイにいることを忘れます。客室は広々で、キッチンがついているユニットもあります。調度品はシンプルですが長いソファーがありがたいです。風呂は今回はシャワーのみですが、十分です。タオルも厚さがしっかりして快適。朝食はようしょく、和食、洋食、アジア食、普通ですが、おいしいです。フォーもあります。2階のレストランはメニューが複雑でベトナム初心者はなかなか注文がしにくいかと思います。給仕の方も英語が微妙なので、相談にのってくれるほどではないです。メニューを借りて、レセプションに行って、相談するといいと思います。ルームサービスは今回からセットメニューになっており(麺、ご飯+おかず、または、コース)こっちの方が便利かもしれません。だいたい200k VNDで食べられます。インドシナセンターも徒歩圏内ですので、食事は困らないかもしれません。まあ、近所でバインミー身振り手振りで買って(レセプションで具の種類を紙に書いてもらうと便利です。私は肉のペーストと、卵でしたが、最高においしかった)、部屋で食べてもいいですけどね。この地区に用事があるのであれば、おすすめのホテルです。
Stayed 3 nights in Oct 2023
Response from Duty Manager on 16 Oct 2023
Dear Mr Kensuke Fukushi,thank you so much for giving us a long review.we are happy to know that you always support us.should you have plan to come back, please let us know. we are pleased to offer you some special service.thanks & best regards,Mr Chien, duty manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
朝食時間厳守して!
部屋もロビーもきれいに掃除されよかったです。 でも、朝食が6:00からでしたが、6:00にレストランに行きましたが、フォーを注文してもまだ準備が整っていなくて20分以上待たされました。
Stayed 1 night in Sep 2023
Response from Duty Manager on 3 Oct 2023
Dear Valued Guest,We are really sorry about this problem.I am sure that your sad story will be the last sad story. We must try our best to serve valued guests punctually.Thank you for understanding and let us know if you have plan to comeback. We will offer you special complimentary.Thanks & Best Regards,Mr Chien, Duty Manager.

10/10 Excellent

Young-wook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from duty manager on 30 Sept 2023
Dear Mr Youngwook,thank you so much for your good review.if you comeback, we will offer you free laundry.we wish you best wishes to come and we are looking forward to seeing you again.kind regards,mr chien, duty manager

10/10 Excellent

Dr. Johan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok
Stayed 7 nights in Sep 2023
Response from duty manager on 25 Sept 2023
Dear Dr Johan,thank you so much for choosing and staying with us during last 1 week.we are happy to know that you have really enjoyed your staying with us and lovely to read your good review.we are pleased to send you our best regards and wishes.kind regards,mr Chien, duty manager.

8/10 Good

Tatemi

Stayed 1 night in Sep 2023
Response from duty manager on 8 Oct 2023
Dear Valued Guest,we must drop a line to say thank you very much for staying with us and for your good review.we hope to see you as soon as possible.kind regards,mr Chien, duty manager.

10/10 Excellent

Young-wook

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price
It is a hotel with reasonable price and good service. I'll use it again.
Stayed 1 night in Jun 2023
Response from duty manager on 19 Jun 2023
Dear Mr Kwon Youngwook,thank you so much for your good review.we hope to see you soon and would like to send best wishes to you.best regard,mr Chien, duty manager

10/10 Excellent

SINWOO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good! Very Nice!
Good Service / Hotel condition Want to stay next time again!
Stayed 2 nights in Apr 2023
Response from duty manager on 25 Apr 2023
Dear Ms Choi Sin Woo,thank you so much for your good feedback.we are looking forward to seeing you soon and wish you good health and success.best regards,mr Chien, duty manager

10/10 Excellent

Eun Ju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from front office manager on 10 Sept 2022
Dear Ms Eun Ju,thank you so much for your good feedback.we believe that your family has already enjoyed your staying with room 1001.we wish you everything good to come and hope to see you soon.thanks & best regards,mr chien, front office manager

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2020
Response from Management Team on 4 May 2020
Dear Valued Guest, Warmest greetings, Thank you for staying with us. Hope you have great time. Looking forward to see you soon! Best regards.

8/10 Good

HIROSHI

Stayed 2 nights in Feb 2020

10/10 Excellent

YUTAKA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management Team on 23 Dec 2019
Dear Valued Guest, A very warm greeting from My Way Hotel & Residence. I would like to thank you for choosing My Way Hotel & Residence for your recent stay in Hanoi. Hope to welcome you soon! Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Hotel Management Team on 18 Dec 2019
Dear Valued Guest, Thanks for your promt response. Hope you have great time with our service. Best regards.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hotel Management Team on 20 Dec 2019
Dear Valued Guest, Thanks for your promt response. Hope youn have great time with our service. Best regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Sarah (Ms) on 26 Nov 2019
We appreciate you taking the time to reach out to us on Hotels.com. Your compliments have been shared with our whole team. Thanks for staying with us. Looking forward to welcoming and serving you soon!

8/10 Good

Asano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Sarah (Ms) on 27 Nov 2019
Thank you for having chosen My Way Hotel & Residence for your recent visit to Hanoi, and for sharing your valuable feedback on Hotels.com. Looking forward to welcoming you soon!

10/10 Excellent

hiroaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせました。
10日間ほど滞在しましたが、快適に過ごすことができました。スタッフも親切で私の拙い英語でも十分理解していただけました。(どうやら日本語スタッフもいるみたいなので、特段英語は話せなくても問題ないようです。)また次回出張時には利用したいと思います。
Stayed 10 nights in Oct 2019
Response from Sarah (Ms) on 29 Oct 2019
Dear valued guest, A very warm greeting from My Way Hotel & Residence. I would like to thank you for choosing My Way Hotel & Residence for your recent stay in Hanoi. We appreciate you taking the time to reach out to us on Hotels.com. Hope to see you soon!

10/10 Excellent

Ak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
日本人に優しいホテルです
Stayed 1 night in Oct 2019
Response from Sarah (Ms) on 28 Oct 2019
Dear valued guest, Thank you for choosing to stay with us at My Way Hotel & Residence and for sharing your experience with regard to the service efficiency of our team during your stay. Hope to see you soon!

10/10 Excellent

현시

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Sarah (Ms) on 14 Sept 2019
Thanks for staying with us and your feedback. We always strive to deliver the most memorable experience to all valued guests like yourself and what you have shared truly inspires us to continue to do our best. Your kind words have been shared with the team.

8/10 Good

KWANG HEE

조식은 개선을 해야겠어요~
출장으로 몇 차례 투숙한 호텔입니다. 위치는 관광이 아닌 이상 무난하지만, 조식은 정말 형편 없습니다. 조식이라도 개선이 되면 좋을 듯 합니다. 그 외 방의 크기나 가격대비 만족도는 좋습니다.
Stayed 6 nights in Aug 2019
Response from Sarah (Ms) on 7 Sept 2019
Thank you very much for having chosen My Way Hotel & Residence as your preferred home in Hanoi. It was our utmost pleasure to have welcomed you to Hanoi and Vietnam with an excellent stay experiences.

10/10 Excellent

현시

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sarah (Ms) on 7 Sept 2019
Thank you very much for having chosen My Way Hotel & Residence as your preferred home in Hanoi. It was our utmost pleasure to have welcomed you to Hanoi and Vietnam with an excellent stay experiences

8/10 Good

Wansoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 친절한 호텔이네요. TV의 화질은 개선되었으면 좋겠어요.
Stayed 2 nights in Jul 2019
Response from Sarah (Ms) on 7 Aug 2019
Dear Mr Park, Warmest greetings from MyWay hotel! Thanks for choosing our hotel and your promt feedback. I will share it for our staff, in order to improve the quality of image. Once again thanks for staying with us. Hope to see and serve you soon. Best regards,

8/10 Good

健司

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋の広さ抜群、周辺は安全、でももう少しアトラクションが…
部屋の広さ抜群 周辺は安全な感じだが、もう少しアトラクションがあっても良いのでは…
Stayed 2 nights in May 2019
Response from Sarah (Ms) on 10 Jul 2019
Dear Mr Kenji, Thanks for staying with us and sharing your experience. I will share it with our staff. Hope to see you soon. Wish you all the best. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Ms Sarah on 21 Jun 2019
Dear Valued guest, It is a delight to hear how much you enjoyed your stay with us at My Way Hotel & Residence. I truly appreciate you for sharing such a lovely review with us. Hope to see you soon at our hotel. Best regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019
Response from Ms Sarah Nguyen on 7 Jun 2019
Dear valued customer, Warmest greeting from MyWay hotel! Firstly, I would like to say thank you for choosing our hotel for your stay and your feedback. Sendcondly, please send us your detail comment so that I can share it with our staff and improve our serivce. Once again, thanks a lot. All the best to you. Best regards,

6/10 Okay

健司

Liked: Cleanliness
まずまず
ホテル自体は悪くなかったが、外の工事の音が夜の時間まで聞こえていた。 隣室のドアの閉まる音が少し気にはなった時があった。
Stayed 2 nights in May 2019
Response from Ms Sarah Nguyen on 14 Jun 2019
Dear Mr Kenji, Thank you for choosing to stay with us at My Way Hotel & Residence and for sharing your experience with regard to the service efficiency of our team during your stay. I am so sorry to read about your disappointment with the overall services you have received. This certainly is not what we want for any guest. We will share your precious words with our team members and other departments to imporve on the quality of service and facilities for all our esteemed customers. Once again, thanks for choosing our hotel and hope your sympathy. Wish you all the best!

10/10 Excellent

KENTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な滞在になりました
バスターミナルに近く、とても便利。なによりスタッフの気配りが素晴らしいホテルでした。部屋も清潔、アメニティも十分と、悪い点が見当たらないです。
Stayed 1 night in Mar 2019
Response from Ms Sarah on 3 May 2019
Thank you for having chosen My Way Hotel & Residence for your recent visit to Hanoi, and for sharing your valuable feedback on Expedia. Hope you come back our hotel soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ちょっとした不満に対しても迅速に対応してくれた
Stayed 5 nights in Mar 2019
Response from Ms Sarah on 27 Mar 2019
Thank you very much for taking the time to write such a positive review following your stay with My Way Hotel. Hope to see you soon!

10/10 Excellent

Chang Hyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Reservation Manager on 15 Mar 2019
Thank you very much for taking the time to write such a positive review following your stay with My Way Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Ms Sarah on 30 Apr 2019
Thank you very much for taking the time to write such a positive review following your stay with My Way Hotel.

8/10 Good

Chang Hyun

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2019
Response from Reservation Myway Hotel on 17 Jan 2019
Thank you for choosing to stay with us at My Way Hotel & Residence and for sharing your experience with regard to the service efficiency of our team during your stay

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
日本人に親切なホテル
Stayed 1 night in Nov 2018
Response from Sarah Nguyen on 4 Dec 2018
Thank you for taking the time to share with us your experiences following your visit to My Way Hotel & Residence

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
洗面器の水が勢いありすぎで、飛び跳ねて服が濡れた
Stayed 1 night in Nov 2018
Response from Laura on 24 Nov 2018
Warmest greeting from My Way Hotel & Residence. Thank you very much for having chosen to stay with us at My Way Hotel & Residence. Also sincere thanks for taking the time to write worth review following your stay with My Way Hotel. Please accept our apology that we did not meet your expectation of the service, detailly the water in the basin. Please give us your number room and the date you stayed, we really would like to make good this issue. Looking forward your respond soon. Best Regards.