1 bedroom, memory-foam beds, minibar, in-room safe
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Reviews of Ritz Boutique Hotel

3 out of 5
Ritz Boutique Hotel
23 Au Trieu, Hoan Kiem, Hanoi

Reviews

7.6

Good

Rating 10 - Excellent. 35 out of 98 reviews" "
Rating 8 - Good. 33 out of 98 reviews" "
Rating 6 - Okay. 16 out of 98 reviews" "
Rating 4 - Poor. 7 out of 98 reviews" "
Rating 2 - Terrible. 7 out of 98 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Kathy

Liked: Staff & service, property conditions & facilities, room comfort
Good value, great location
Great staff, let me check in at 8am due to long flight. First day I had a cold shower because no one mentioned the extra switch to turn on hot water. Many cancellatins due to Corina and staff updated often.
Stayed 2 nights in Mar 2020
Response from Ritz boutique hotel team on 15 Mar 2020
Dear Kathy, Thank you so much for your stayed with us. We are sorry for you got cold shower. Nomally, we turn on it any time. Our houseskeeping was forgot it when restarted. In that case, you should be call receiption in 24 hours will help you . Hope you have good trip in Vietnam. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff. Great breakfast included. Good location.
Stayed 4 nights in Feb 2020
Response from Ritz boutuique hotel team on 3 Mar 2020
Dear lovely guests, Thank you so much for your stayed with us. Took your time help us to share your experience. For your complement to our staff. Hope to welcome you back with us. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve rated this place excellent in most categories because that what I felt it deserved. To be clear, this is Vietnam, but unless you want to pay 3 times as much, you’re not going to do any better. The charm and attraction of the place is around the staff most especially Lucy who really couldn’t do enough for us. She helped us out from the moment we arrived until even after we’d checked out, answered all our questions and even came down the road to help me order vegetarian food, and was always happy and communicative. The place is ‘faded’, shall we say, but large room, cable TV with some English channels, absolutely no noise, en suite (if you book that option), powerful shower, good breakfast with small cooked options supplemented by buffet style bread, fruit, drinks, etc. It’s set in a little side street not far from St Joseph’s Cathedral, with plenty of places to eat in the same street and nearby. It’s 10 minutes or less walking to the lake and the old quarter (with a million coffee places!). Bus 86 from the airport, get off at Hotel Melia (stop 9 - the conductor will tell you) then about 10 minute walk up. Bus is only 35000 Dong (about $1.50) and only stops 4 or 5 times so quite fast. Would we stay there again Wouldn’t look anywhere else!
Stayed 2 nights in Feb 2020
Response from Ritz boutique hotel team on 15 Feb 2020
Dear our beloved guest, Thank you so much for your stayed with us. We are really appreciate for your kind feedback. You helped us to share your time, your experience in Ritz hotel and Hanoi vacation. We look forward to welcoming from you soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people, great breakfast, super location all make the Ritz a fun and affordae place to hang out while visiting the old quarter in Hanoi.
Stayed 7 nights in Feb 2020
Response from Ritz boutique hotel team on 15 Feb 2020
Dear our beloved guest, Thank you so much for your stayed with us. We appreciate your kind feedback and look forward come back with us soon. Warm regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic place to stay
What an amazing place. The staff are so helpful. The food is excellent. Even when you are no longer a guest you are still treated as a guest - ordering taxis, giving us drinks. A great experience.
Stayed 3 nights in Apr 2019
Response from lucy on 24 Apr 2019
Thank you for staying with us during the time in Hanoi and your highly appreciation to our hotel as well! ^^ We would like to send the email to make sure that everything would be still great with you during your journey. We wish you have had a wonderful trip in Hanoi and enjoyed our warm service at Ritz Boutique hotel as well. We know that our hotel is small and new one so there are something being not perfect to you. That's why all our staff would like to focus on Customer Care Action to provide you perfect service and support you get satisfaction for all of the deal. If you have a plan come back to Hanoi, please come back with us. We hope can serve you again. Thank you so much.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
I stayed at the Ritz Boutique for five nights in total, and what a pleasure it was. The hosts were friendly and hospitable, and really looked after me for the length of my stay. My room was spacious, and the bed was comfortable. The bathroom was modern, and the shower had instant hot running water which was a delight. I sampled the breakfast twice during my stay, and both times it was delicious. To be honest, for the price they charge, I coudn't really fault this Hotel. I can thoroughly recommend it.
Stayed 2 nights in Mar 2019
Response from Hotel team on 27 Mar 2019
Dear Mr.Mark, Thank you so much your review. Especially, we can know you enjoyed your during stayed in Ritz boutique hotel. All your complement for the room, breakfast, for all our staffs. We always welcome you back with us soonest.

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019
Response from Hotel team on 1 Apr 2019
Dear Sir/Madam, Thank you so much for your time to wrote your review in Ritz boutique hotel. We are very curious how we can know you did not share for us your name how was your experience in our hotel what is making our service better in future. Thank you ! Have a nice day

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and convenient. The bathroom amenity should be placed in the bath room.
Stayed 4 nights in Feb 2019
Response from Anna on 20 Feb 2019
Thank you so muck for your stay with us and thank you for your review. we hope can serve you again when you come back to Hanoi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from HOTEL TEAM on 16 Jan 2019
Dear Sir/Madam, Thanks for was your stayed with us. Thank you so much take your time gave us exellent rewiew. We will share for all staff know you enjoyed our stayed. It like a big gift for us. We always to welcoming back from you soon. Have a nice day. Warm regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
The staff was very welcoming and helpful with setting-up the AC and having a taxi ready for the airport after the stay.
Stayed 2 nights in Jan 2019
Response from Hotel team on 7 Jan 2019
Thank you so much for your staying with us. Take your time gave us review. Thanks for your complement for our staff and AC. We always to try improve our service it better each day. We hope to welcome you back in Hanoi next time. Have a nice day

6/10 Okay

jill

Liked: Cleanliness, staff & service, property conditions & facilities
Warm welcome, chilly room
Lovely warm welcome. Shame there was building work next door. And room was quite chilly. But, perfect location!,
Stayed 3 nights in Dec 2018
Response from Hotel team on 19 Dec 2018
Dear Jill, Thanks for your time was stay with us. Hope you come back soon :))

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Hotel team on 13 Dec 2018
Thank you so much for your review. It 's great from you. I know who you are :))

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel in central city. Staff were helpful, and provided us with a great day trip out of Hanoi. Room was a bit noisy due to construction starting early on the building next door, but overall a good choice to stay in.
Stayed 2 nights in Nov 2018
Response from Hotel team on 16 Nov 2018
Dear Mr/Ms. Thanks for your review, for your compliment to our hotel and staff also. To knowing us to you enjoyed your trip we was provided it. We are sorry building next door without to control them. It will be finished soon. Wishing you all the best looking forward to seeing you soon on next time. Best regards, Lucy Trinh/Ms

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Safe construction
Safe didn’t work. Staff always trying to sell tours. Very loud construction starting at 6am in lot immediately adjacent. Great breakfast. Clean street off beaten path. Clean room.
Stayed 1 night in Oct 2018
Response from Hotel team on 31 Oct 2018
Dear Mr.... Thanks for your was staying with us. We are sorry about show more information of trip. You felt not comfortable for that. We told you safe box we lost the key, We need to reset again. Thank you for your compliment with breakfast, clean room. We always to look forward to welcoming again :) Kind regards,

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value clean hotel in good location.
We stayed for two nights at the Ritz Boutique. It is a clean, excellent value for money hotel with good rooms, helpful staff and in a great location.

10/10 Excellent

Gustafsson, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, do yourself a favour and just book this
Fantastic staff who take really good care of us. They offered us free upgrades. They provided us with great support and everything in there capabilities. Lovely clean spacious rooms. Fab breakfast, good quality linen, comfy beds - just brilliant
Stayed 1 night in Feb 2018

10/10 Excellent

Richard, Melbourne Ausrralia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and value in a nice street
We chose the Ritz Boutique hotel on our previous trip to Hanoi and didn't hesitate to book in there again. Situated in an attractive small street behind St. Joseph's cathedral it's location is perfect for walking around the old town. The rooms are comfortable, clean and spacious. Most delightful though is the charm and warm hospitality shown by Thuy and the rest of the staff. My wife and I had a delightful six nights there and would highly recommend it! Richard and June
Stayed 6 nights in Jan 2018
Response from Ritz Boutique Hotel's team on 3 Feb 2018
Dear Richard , Thank you very much for your wonderful comment about Ritz Boutique Hotel in Hanoi Old Quarter. We are so happy to hear that you did enjoyed your time staying at our place. We'll try our best so that anyone stepping in the Ritz Hotel will have a great time. Many thanks again and we look forwards to seeing you again in the near future Take care and best regards,

2/10 Terrible

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Nothing was good because this hotel sold my reservation to someone else,which I paid 6 months ago.
Stayed 2 nights in Dec 2017
Response from Ritz Boutique Hotel's team on 19 Jan 2018
Dear Mr Tomasz, On behalf of the hotel, we would like to apologize for making your trip not a great one. By mistake, our new receptionist gave your room to one of other customer having the same name with yours (Thomas). We recognized 30 minutes after that and talked to the guests. They felt unhappy to have to change the hotel room, so we tried to accommodate them. We then some how made you feel disappointed. One more time we are sorry about this. Take care and HAPPY NEW YEAR!

10/10 Excellent

Tien, Garden Grove, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice downtown hotel
The hotel is walking distance from maby places. Tge staff is friendly and accommodating. The restroom is very clean.
Stayed 2 nights in Dec 2017
Response from Ritz Boutique Hotel's team on 19 Jan 2018
Dear Mr Tien, Thank you very much for your recent stay with us and thanks for your nice comment con Expedia. We are very happy each time to see you again, so we all look forwards to seeing you again in Hanoi Take care and all the best

8/10 Good

Abdulkadir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CEO
It was my first trip to Hanoi so I was trying to get the center when I booked this hotel. I had large room and was very clean, however the mattress lucking springs as it is foam mattress. Staff were very friendly and polite, hotel has the best breakfast I have seen in many hotels I stayed in Ho Chi Minh. However I am very disappointed the area hotel located as the traffic was very bad, I had meetings every time my friends try to visit or pick me up was really challenge , the hotel need to improve it's internet I had to call the reception to find out what's going on as my connection were interrupted non-stop, but overall my two nights i stayed this hotel was good.
Stayed 2 nights in Dec 2017
Response from Ritz Boutique Hotel's team on 19 Jan 2018
Dear Mr Abdulkadir, Thank you for your recent stay and thanks for your very nice comment about our hotel and the staffs here. It is a pity that the noise bothered you a lot and that you could not feel convenient each time your friend came to pick you up. The internet connection has been fixed. Many thanks again and we hope to see you again your next visit. Best regards and Happy New Year

10/10 Excellent

Rakers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The staffs were very friendly and sympathetic. The room was big and clean. The location was number one in Hanoi old quarter, quiet and central. Their tour desk was very helpful to arrange trips and plane tickets
Stayed 1 night in Nov 2017

10/10 Excellent

Rakers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Ritz Boutique hotel
We paid US$ 32 /night and totally enjoyed every single day staying here. They provided everything, such air A/C, mini bar, wardrobe, safety box, telephone, hot hower,bathtub and in-room complimentary tea and coffee, complimentary toiletries. Rooms were big and clean, and beds were comfortable. There was even breakfast provided in their restaurant, that was decent. Great value for money and location was fantastic as well, closed to hoan kiem lake in Hanoi Old Quarer. Would definitely stay here if I return to Hanoi. And more, we booked all of our travels with the hotel and got great tour qualities, excellent price
Stayed 1 night in Oct 2017

8/10 Good

Judy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and helpful staff 😊
Lovely stay! Great options for activities! Good service, good buffet, helpful staff.
Stayed 3 nights in Jul 2017
Response from Phuong Thuy on 9 Sept 2017
Dear Judy, We would like to thank you again for your recent stay at our lovely hotel. We are very happy to hear that you had a great time. Thank you again and we look forwards to seeing you again soon Take care and best regards, Ritz Boutique Hotel's team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Boutique Hotel
The hotel staff especially front desk Phuong is very helpful and nice. The room was big, and good location to food and other attractions.
Stayed 3 nights in May 2017
Response from Thuy Phuong on 21 Aug 2017
Dear our valued guests, We would like to thank you again for your recent stay with us and thanks for your feed back. We checked the hot water system and nothing was wrong with it. It was because you did not turn on the button on the wall. Many thanks again and we hope to see you again in the near future Take care and best regards Ritz Boutique Hotel's team

6/10 Okay

Sergio, NYC

Liked: Staff & service
great location - mediocre room
Great location to walk around. Felt safe as well. The room was mediocre. It was large but it could have been cleaned more thoroughly. For example, we noticed that the area around the A/C unit was not cleaned (thankfully we did not need to use it as we were there in March). The shower was small and the draining system very slow (we experienced the slow draining issue at another hotel nearby - we were in Hanoi, left for a few days then returned but Ritz was booked, hence or booking another hotel). WiFi was good. I would recommend this option to friends if the price point is 25 USD or less per night.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Bruce , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at the Ritz Boutique hotel
Very friendly staff, great location and room was very clean. Great tour arrangement. Excellent value for money
Response from Ritz Boutique Hotel's team on 25 Jan 2018
Dear Mr Bruce, On behalf of the Ritz Boutique Hotel, we would like to thank you again for your stay with us and thanks for your wonderful comment on Expedia about our hotel, esp you focused that the room was clean, the location was central and the staff were friendly, the tours had a great value,... We try our best so that everyone stepping in our hotel will have a home feeling and that they will have a nice time in our beautiful country Many thanks again and hope to see you Take care and best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't let them relocate you to a dirty hotel
Having seen the Tripadvisor reviews by Emilydothu, Peter W and PeterCoach stating that management claimed the hotel was overbooked and moved them to a filthy, presumably affiliated hotel, I had my reservations. On my second morning I was awakened with a 9am phone call from reception with the "overbooked" excuse and offer of a room at an affiliated hotel. It was obvious this hotel was being systematically used to bait travelers and switch them to another more difficult to sell, dirtier, less desirable or all the above. I confronted the reception lady with the reviews, and her excuse was they occurred under prior management. A likely story, seeing as the most recent review was 31 March 2016. I stood my ground and refused to relocate, and was asked to leave. I contacted the relocation team at Hotels.com who very graciously looked up comparable hotels in the area for me, offered me one, handled the entire booking process and stayed on the line the whole time. It pays to know your rights, and have access to wifi or a local data plan to call your booking portal with- something the Ritz is obviously hoping you will not have.
Response from Ritz Boutique Hotel's team on 25 Jan 2018
Dear the valued guest, We would like to thank you again for your stay at the Ritz Boutique Hotel in Hanoi. We are sorry to hear that you did not feel happy when having to move to the other hotel. However, it was not our hotel's fault since we did informed you that we would not have any free room next day. When you first arrived and you made the reservation for 1 night (26th Jul), we did explain to you that we would not have any free room the following days. Because of the internet connection, we could not be able to close the room on the internet for next 72 hours. We advised that you should not make any booking for 27th and 28th July other wise we had to move you to other hotel. Then, you said: "i would make the online booking for the next days and you must accommodate us". Then, you intentionally made one more booking on the internet. As we had explained, we could not arrange any room for you. We could not ask others who were staying to check out and got one room for you. So, next time, it is a better idea that yo should not try to push someone do things that they could not do. Take it easy we both feel more happy and everyone will be happy. Thank you again and have a good time Take care and best regards

10/10 Excellent

FOO SM, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Boutique Hotel In Hanoi
The hotel is located at very quiet street with surrounding by many beautiful old building. Walking distance to many tourist spots such as Old Quarter, Hoan Kiem Lake, St Joseph's Cathedral etc. Many cafe and local restaurant nearby the hotel where you can found cheap and delicious local foods. The room is very big and clean, very comfortable, the staff is nice and polite, always prepare for help. Will stay at this hotel again if travel to Hanoi.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I got a great experience at this excellent hotel. The staff at the reception very professional and friendly. We arrived at the hotel at 9 in the morning and understood that we needed to wait until 1PM. However, they offered us a free early check-in without any extra charge. The rooms are comfortable and clean, good location, closed to the main lake.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great location in the old quarter. Beautiful clean room . Very friendly and helpful staff. We booked some tours through the hotel and were very happy with the value, organization,.... Highly recommend this place to every one wanting a pleasant stay with nice clean room and NOT expensive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location, clean large room amazing staff
We had a wonderful time at the Ritz Boutique hotel. The location was amazing within walking distance to every where. The rooms were spacious and clean also. The staff, Ian (or Yen) especially was so friendly!! She arranged transport from the airport for us and helped us book our trip to Sapa and plane tickets to Danang. I will definitely return if I go back to Hanoi.
Room at Ritz Hanoi
Private Bathroom

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff, great location
Loved the friendly staff, always helpful and knowledgable about activities and things to visit. The room was extremely clean and I felt at home there. Service was number one with great value. They also organized a brilliant one day trip to Halong Bay, which is well worth the cost. Hotel was in a great safe and quiet location. Super friendly staff. Can’t wait to be back.

2/10 Terrible

Peter, California

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience
The hotel did not reserve any room for me. They put me in a nearby hotel which was filthy, dirty and uncomfortable. Worse place I have ever stayed in Vietnam.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and amazing staff
We had a wonderful time at the Ritz Boutique hotel. The location was amazing within walking distance to every where. The rooms were spacious and clean also. The staff, Ian (or Yen) especially was so friendly!! She arranged transport from the airport for us and helped us book our trip to Sapa and plane tickets to Danang. I will definitely return if I go back to Hanoi.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly, helpful, and lovely staff
Front desk staff were exceptional. Welcoming, informative and happy to help in any way they could. The location was perfect for getting around the old city. Room was clean and nice with window. We had booked our trip from home but they helped us to re confirm our travels and change some dates without charging any fee. Great service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Pavel, Melbourne

Disliked: Staff & service, property conditions & facilities, room comfort
Don't get fooled
This hotel was known as "Indochina Boutique Hotel" few weeks ago, and before that "Hidden charm" and who knows what before that. We booked the Honeymoon suite and the room was not as described, the main problems we had: - the advertised "jetted tub with massage showerhead" doesnt work. You get a decent sized tub with non functional spraying heads. Using the small water heater it can be filled up to about 10 cm depth - technically what you get is a shower in a big plastic bowl. - the advertised 40" TV is actually more like 28" - the advertised "20 minutes free foot massage" are non existant - we had to explain our disappointment multiple times to the staff, who refused to get us in touch with the manager. After 3 days of stonewalling us, they offered partial refund, which after negotiating was raised to about 20% of what we paid for the room. In addition to the completely different experience to what we expected, the whole place was not really clean, and very run down (cracked sink, mould in the corners, etc.). The first time they cleaned the room the cleaning staff decided to move our stuff - we had clothes, underwear arranged on two chairs and they moved everything to a corner, had to go and explain that this is not acceptable. One good thing about the hotel is the location - very central, but there are so many hotels around, just pick another one.

4/10 Poor

Duc Duy, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not choose for my next trip
Unpleasant experience. the hotel conditions are poor.There was bathroom light was not working.The hotel staff when asked to replace the light gave a funny reason instead of fixing the light! This was most dissapointing! Some fixtures in bath cabin were broken.Overall cleanliness of bathroom was poor.

8/10 Good

Stephen, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient postion
Nice , convenient hotel with friendly staff and good facilities , handy position in the old section 5 minutes from the lake and water puppet show.

8/10 Good

Linda L, Seattle, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms, FABULOUS location, caring staff
After being placed in a room that was noisy when I had specifically asked for quiet, the hotel staff knocked themselves out to ensure I was happy. Really I could not have been happier with the service I received. They considered my needs in every way and thoroughly understood the adjustment one goes through in arriving in a new city. I appreciated that a great deal. It made my stay. The hotel is older, but has great charm and character, with nice big comfortable rooms. Other guests remarked about this.

8/10 Good

Harish, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
The rooms were very spacious and luxurious. Quite clean. Comes with a laptop in the room for use. Toilets and bathrooms are in good condition. We got a complimentary upgrade to honey moon suite which is much bigger. Definitely recommended.

6/10 Okay

Kristine

Disliked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

isaac, korea

Liked: Staff & service, room comfort
great locationsure eogh
sure enough

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and friendly hotel
Received great service from staff at the hotel. Hotel was clean and the bed was very comfortable (memory foam). Staffs were very kind in helping and arranging tours for my next destination. Street can get a little noisy in the morning starting at 6am, with frequent drive-bys and the bell from the cathedral. If you are a light sleeper then you may be disturbed in the morning. Another advice is that the cost of tours that the hotel offers are usually much higher (maybe 20%) higher than local travel agencies. They helped me arrange 3 tours and I ended up paying 15-20% more than others, and this is after a hard bargain session with the hotel manager. All in all, I will still recommend the hotel because it is clean, comfortable, and these staffs are friendly. However, I'd probably choose the local travel agents for local tours.

10/10 Excellent

Ryan, Belfast

Liked: Cleanliness, staff & service, room comfort
Value for money
Couple of issues with damaged shower and toilet but overall great value for money, stayed in the honeymoon suite, beautiful decor! Would definitely stay again!

10/10 Excellent

Lizzie, Epsom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service, friendly staff
Had booked late (online) into another hotel a few doors down but was told when we appeared that it was overbooked and would be moved to their sister hotel. At the start the manager tried to put us into a small room till I showed him my booking which stated a spacious room so we got a bigger comfy room with view, kettle, etc. Hotel has free internet, lift and nice buffet breakfast (pho, cereal, fruit, etc.). Situated behind St Joseph's cathedral but didn't notice the noise (as in previous hotel which was in same street but closer to cathedral). Being limited in time, we ended up booking most of our VN trip with their tour agency (run by same hotel manager) who was able to arrange everything, from tours & hotels in other cities (Ha Long Bay, Sapa, Hue, Ninh Binh, Hoi An, Mekong, HCM) to public transport (trains, flights, taxis, bus). We left our suitcases there (as we were doing two 2 days/1 night tours) and used the bathroom to wash & shower after returning from 1 tour and before starting the next one which was great. The staff were extremely helpful and friendly with this. As we didn't get a detailed list/itinerary (which we had expected), we were in for a surprise everyday, and felt it was potluck what we got. Overall the tours & hotels turn out well, although we would have chosen a better hotel for the Mekong tour and a soft sleeper for the overnight train from Ninh Binh to Hue (which we only found out hours before boarding the train).

4/10 Poor

so, korea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
so so . . . . .