From the moment we arrived until 2 days after we checked out (explained below), we were treated like VIP's. We received a room upgrade upon arrival to a great room on the 7th floor with a balcony. The room was spotless, A/C worked great, nice shower, fridge, TV with a good range of English channels...all in all it was the perfect escape from the madness of Hanoi's Old Quarter!! The staff were incredible, always asking how we were doing, if we needed help with any bookings and providing restaurant and sightseeing recommendations. The breakfast was great, but get down early-ish before the buffet part has been fully picked over. Now for the story on them being great even 2 days after we'd checked out: we booked a 3 day/2 night Halong Bay trip (through a different travel agency down the street), and once we got back to Hanoi on the third day we had a few hours to kill before the night train. We went back to the hotel to see if we could hang out there (since it has A/C, wifi, etc.) and the staff not only recognized us and welcomed us back in, they provided towels and allowed us to use a shower, asked if we wanted any free tea or coffee, and were generally very accommodating - even though we were no longer their guests. I have no complaints whatsoever, and would recommend this hotel to anyone going to Hanoi.
It is truly what the title says.
It is located at the heart of Old Quarter in Hanoi.
Not only that, the staffs are amazing. They are helpful, warm and friendly.
The services provided are also awesome. I booked the hotel and has no regrets.
Just a little nitpicking about the facilities in the hotel rooms. During my second stay after coming back from Halong, the bath tub stopper in the given room (303) was not working. It isn't a big issue. Also when I was using the guest computer, there were a few redundant software installed in it. I just hope it wasn't something to raise too much concern with.
Other than that, the air conditioner, the television, the beds, all are working very well.
A very good location near to shopping and restaurant. Price is very reasonable. Staff especially are very helpful and friendly. They keep reminding us to be more careful with our bags if we going to the night market. Not regret to stay in this hotel, highly recommended this hotel to others.
Very comfortable beds in very well maintained rooms. Good buffet breakfast but restaurant service offered below par italian cuisine. Definitely worthwhile eating out. Mini bar well stocked and decent prices. Staff were brilliant and was always polite and helpful. Worth every penny with 4 star comfort at 3 star pricing. You will be right in the heart of the old quarter, great location.
The Huyen Trang Hotel, Hanoi is located at the corner of Old Quarter Hanoi. It is just 5 minutes walk to Hoan Kiem Lake and …More
The hotel itself was very nice and the staff were friendly but the service wasn't amazing. The breakfast wasn't great either and we were also promised a plate of fresh fruit in the room which turned out to be 3 brown bananas!
The room was very nice and clean and the rest of the facilities are good! It is a cheap hotel so it is fine for the price.
The hotel is clean and modern. The rooms comfortable and modern, with some charming decorative touches. The staff are extremely accommodating. For example, we had a couple is malfunctions in the room, which were immediately repaired upon our request. The hotel supplies toiletries, including a new toothbrush and paste each day. The breakfast is very good, with fruit, eggs, an omelet bar, pho, bakers goods and other items.
It's all good in standards, but the taxi drivers are tricky, even intercontinental's taxi drivers were trying to drive around to get more fare, the city is full of bikes that only in the hotel I feel beautiful for a while.
"Great staff, great location, very good breakfast"
The staff here are amazing. Helpful, friendly and kind. The location is excellent. The breakfast is very good. The hotel is nice. The rooms are well sized. The bathroom is well sized. The bed was too firm for me but the staff made an extra effort to find a foam pad to make it more soft.
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