Exterior detail

Reviews of Minerva Church Hotel

4 out of 5
Minerva Church Hotel
No.9 Nha Tho, Hoan Kiem, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 88 out of 115 reviews" "
Rating 8 - Good. 21 out of 115 reviews" "
Rating 6 - Okay. 2 out of 115 reviews" "
Rating 4 - Poor. 1 out of 115 reviews" "
Rating 2 - Terrible. 3 out of 115 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come again fantastic stay!
Stayed 2 nights in Mar 2024
Response from Thomas Bui (Mr.) Front office manager on 21 Mar 2024
We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Minerva Church Hotel is perfectly situated in Hanoi’s Old Quarter. So many options in every direction: cafes, restaurants, landmarks, Hoan Kiem lake, museums, galleries, theatres, shopping. The breakfast (included with the room booking) is very good: hot made-to-order menu, Western foods, Vietnamese options, fresh juices, yogurts, fruit, salads, breads/pastries and espresso machine. The Metis Spa, located in the Minerva Hotel, is excellent and offers a lot of options for relaxation and therapy. Discounts for the spa services are offered for Hotel guests. Tours and private cars can be booked directly through the front desk staff. Most importantly, the incredible reception staff (Lisa and Sunny) are friendly, attentive, knowledgeable, helpful, hardworking and take great care of guests. Highly recommended!
Stayed 5 nights in Mar 2024
Response from Thomas Bui (Mr.) Front office manager on 17 Mar 2024
We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.

10/10 Excellent

Thi Ngoc Hai

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stayed we had, staff are so nice and helpful al the time. We definitely stay at this hotel again next visit. Thank you
Stayed 7 nights in Mar 2024
Response from Thomas Bui (Mr.) Front office manager on 14 Mar 2024
“Thank you” is not enough to show our appreciation for your kind words toward our high standard of service. We are so proud of the friendly and caring staff, the comfortable and nice suite, and the relaxing time at Minerva Church Hotel and Spa that made your stay so enjoyable. We will definitely keep up the perfect service to deliver it to our valued guests. We look forward to welcoming you again!Kind Regards,Thomas BuiFront office manager.

10/10 Excellent

Sean

Travelled with partner
Ideally located. Exemplary staff!
Stayed 4 nights in Mar 2024
Response from Thomas Bui (Mr.) Front office manager on 10 Mar 2024
What a pleasure to read your thorough comments on your recent stay at Minerva Church Hotel and Spa!Thank you very much for sharing your experiences. We are glad that you loved the hotel's services. Our crew works hard to make every single guest feel like king, as they should, and they will be overjoyed to learn that they have accomplished their goal. We sincerely hope you will be able to visit us again soon, and perhaps stay for longer. We're all looking forward to welcoming you back!Best regards.

10/10 Excellent

jessica, mccall

Travelled with family
Liked: Property conditions & facilities
We couldn’t have asked for a better hotel for our first time in Hanoi! Everything possible was made available to us. Lisa and all the staff made sure every need was met! We would love to stay here again when we return to Hanoi…and will definitely recommend to all our friends!
Stayed 2 nights in Feb 2024
Response from Thomas Bui (Mr.) Front office manager on 8 Feb 2024
Dear Mrs. Jessica We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging review. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.Warm regards,Thomas Bui Front office manager.

10/10 Excellent

MARS, Torrance

Stayed 3 nights in Jan 2024
Response from Thomas Bui - Front office manager. on 15 Jan 2024
Dear Mr.MarsWe would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you.Warm regards,Thomas Bui Front office manager.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Thomas Bui (Mr.) Front office manager on 1 Jan 2024
Xin chao, Mr. DavidThank you for choosing Minerva Church Hotel for your recent holiday and for taking the time to share your experience with other travelers.It was a pleasure reading your comment and learning that you enjoyed your stay. I am thrilled to see that you had a wonderful experience with us. The team is very grateful for your praise.Once again, thank you for sharing, and we look forward to the pleasure of welcoming you again to Minerva Church Hotel in the near future.Warm regards,

10/10 Excellent

Soufiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location for old Hanoi
Stayed 2 nights in Dec 2023
Response from Thomas Bui - Front office manager. on 22 Dec 2023
Dear Mr. Soufiane and familyThank you for trusting Minerva Church Hotel as your accommodation in Hanoi. We hope that you had a good stay and were satisfied with the hotel's services.On behalf of the entire Minerva Church Hotel staff, we wish you good luck, success, good health, and joy in life. We are always ready to welcome you and your family in the future.

10/10 Excellent

Huy?n

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great
Stayed 1 night in Dec 2023
Response from Thomas Bui - Front office manager. on 22 Dec 2023
Thân gửi chị Huyền,Cảm ơn chị vì đã tin tưởng lựa chọn khách sạn Minerva Church làm nơi lưu trú của mình tại Hà Nội, hy vọng rằng chị đã có một chặng ở tốt đẹp và hài lòng về dịch vụ của khách sạn.Thay mặt toàn thể đội ngũ nhân viên khách sạn Minerva Church, xin chúc chị luôn may mắn, thành công và dồi dào sức khỏe, niềm vui trong cuộc sống. Chúng tôi luôn sẵn sàng đón tiếp chị và gia đình mình trong tương lai.

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very friendly and helpful staff.
Stayed 1 night in Dec 2023
Response from Thomas Bui - Front office manager. on 10 Dec 2023
We are very grateful for your comments about the quality of service at the Miverva Church Hotel.Your compliments for us will certainly be a great source of motivation to help our staff strive and make more efforts to bring great experiences to all diners. We hope you had a memorable time at the Miverva Cathedral Hotel.We look forward to welcoming you again in the near future.Thank you very much.

10/10 Excellent

Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minerva Church hotel is in a great location: walkable to many street food spots and attractions. Yet, it's not on a busy night scene street, so you won't get the noise at night. The property is dated, but kept very clean. The staff is friendly and will go out of their way to help you with dining/attraction recommendations or logistics.
Response from Thomas Bui (Mr.) Front office manager on 12 Feb 2024
Thân gửi chị Van,Cảm ơn chị vì đã tin tưởng lựa chọn khách sạn Minerva Church làm nơi lưu trú của mình tại Hà Nội, hy vọng rằng chị đã có một chặng ở tốt đẹp và hài lòng về dịch vụ của khách sạn.Thay mặt toàn thể đội ngũ nhân viên khách sạn Minerva Church, xin chúc chị luôn may mắn, thành công và dồi dào sức khỏe, niềm vui trong cuộc sống. Chúng tôi luôn sẵn sàng đón tiếp chị và gia đình mình trong tương lai.

10/10 Excellent

Mary Lou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful interior, great location, good breakfast, and such friendly, helpful staff!! Thank you for a lovely stay!
Response from Thomas Bui - Front office manager. on 10 Dec 2023
Thank you for your trust and for sharing your wonderful experiences about our hotel's services.We are happy to know that you had a pleasant stay in the cozy atmosphere of the hotel. Your compliments about the service and friendly enthusiasm of our staff are an encouragement to help us always strive to bring the best quality and experience to each customer.

10/10 Excellent

Tow Ying

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend Minerva Church Hotel.
Minerva Church hotel is located in the heart of the old quarters, convenient to get to most places and yet the room is quiet, clean and lovely. Buffet breakfast is provided and is rather good with a huge spread. A very popular Indian restaurant operates after breakfast is over. Best of all, the staff at Minerva hotel are very service oriented and assist you in every possible way. A big shout out to receptionist Lisa, who goes out of her way to help us 4 elderly ladies throughout our stay there. Thanks for the hospitality and I will surely be back.
Stayed 2 nights in Nov 2023
Response from Thomas Bui - Front office manager. on 10 Dec 2023
We are very grateful for your comments about the quality of service at the Miverva Church Hotel.Your compliments for us will certainly be a great source of motivation to help our staff strive and make more efforts to bring great experiences to all diners. We hope you had a memorable time at the Miverva Cathedral Hotel.We look forward to welcoming you again in the near future.

10/10 Excellent

Jason

Stayed 2 nights in Nov 2023
Response from Thomas Bui - Front office manager. on 15 Dec 2023
Thank you very much, Mr. Dahlke.It was our pleasure to welcome you and make your stay enjoyable.We do hope to have a chance to welcome you back to the Miverva Church hotel for your next visit to Hanoi.On behalf of the Miverva Church Hotel, we wish you a very enjoyable holiday and all the best in your future!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel! The room was beautiful and clean, such a great value. We also loved the location as it was on a street with lots of restaurants, coffee shops, and shopping as well as within walking distance to many popular destinations. But what truly made it special was the staff. They made our stay incredible! Lisa and Kai at the front desk are the nicest people ever and were so helpful and caring. Also the breakfast, which is complementary was really good. Lots of buffet options and an additional menu of hot dishes to order from. We would highly recommend this hotel to anyone staying in Hanoi!
Response from Thomas Bui - Front office manager. on 21 Nov 2023
Dear Mrs. MorrisThank you for your kind words about us.We appreciate you taking the time to let us know about your experience!If there’s anything else we can help you with, please let us know.Best regard

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Thomas Bui - Front office manager. on 22 Nov 2023
We appreciate your feedback, and we’ll work hard to improve in the areas you mentioned. Thanks for choosing our business!.

8/10 Good

Tee

Liked: Cleanliness, property conditions & facilities
Had a good stay for one night. The hotel is in the quarter so its walking distance to many places. My room was clean. Bfast can be improved. Staff was okay just that they wanted me to review my stay immediately after and kept calling me several times within a 24hr period. That was annoying as i was focused on trying to get to my next destination. Please leave your guests to review in their own time.
Stayed 1 night in Oct 2023
Response from Thomas Bui - Front office manager. on 22 Nov 2023
We're glad you enjoyed your experience, and we'll work hard to improve in the areas you mentioned. Thanks for the honest feedback! We're constantly striving to improve our customers' experience, so we'll definitely take your suggestions into consideration.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of the Old Quarter
The staff were very friendly and helpful, the location was ideally located near so many great restaurants and the lake and the room was quiet and comfortable. It is a little bit dated and worn, but overall it was a wonderful place. And the breakfast (included) was incredible!
Stayed 4 nights in Nov 2023
Response from Thomas Bui - Front office manager. on 22 Nov 2023
Thank you for staying with us at the Minerva Church Hotel. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel memorable by providing outstanding services. We hope you had a wonderful experience, and we wish to give you the warmest welcome during your next stay.

10/10 Excellent

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay, the room was no frills but nice and clean and the location is great. When I checked out I left some belongings by mistake, the team worked so hard to get them to me at my next stop. Sending them by courier (at a very low charge) to me, they checked every day to tell me where the parcel was and to reassure me. They arrived today, securely packaged, and I am so grateful. Thank you Do Nhu Quynh, your customer service was outstanding 😊
Stayed 2 nights in Oct 2023
Response from Thomas Bui - Front office manager. on 22 Nov 2023
Thank you for staying with us at the Minerva Church Hotel. We are glad that your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel memorable by providing outstanding services. We hope you had a wonderful experience, and we wish to give you the warmest welcome during your next stay.

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the centre of Hanoi so great if you are wanting a budget base to visit the attractions. The staff at Minerva are very attentive and friendly. Thank you Sunny and everyone!
Stayed 1 night in Oct 2023
Response from Thomas Bui - Front office manager. on 23 Oct 2023
Thank you, Jenna Roberts, for choosing Minerva Church Hotel. We hope you had a wonderful experience, and we wish to give you the warmest welcome at the Minerva Church Hotel during your next stay.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in the heart of the old quarter
I had a lovely stay at Minerva hotel. I was only here for one night but felt welcomed straight away. The room was clean and spacious and in the perfect location, within very short walking distance to many beautiful sights, nature and restaurants/cafes. I would really recommend staying here and will hopefully come back soon!
Stayed 1 night in Oct 2023
Response from Thomas Bui - Front office manager. on 20 Oct 2023
Dear Ms. NeilsonWe appreciate your time sharing your great stay experience at Minerva Church Hotel recently. I will be sharing your great compliments with our hotel staff, and we are very glad you enjoyed your stay with us.I look forward to welcoming you back soon to Hanoi.Minerva Church Hotel Team.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the Minerva Church hotel is its location within the Hanoi Old Quarter. It is a few minutes walk to the famous cathedral, dozens of restaurants and cafes, interesting alleys and lanes, and historic buildings from the French era. Very comfortable, modest rooms with decent breakfast and an Indian restaurant on site. Extremely welcoming and helpful staff. Our bathroom needed need a makeover but we didn't worry as we only had a short stay. Very suitable for couples wanting to stay in the heart of Hanoi Old Town.
Stayed 1 night in Oct 2023
Response from Thomas Bui - Front office manager. on 8 Oct 2023
On behalf of the Minerva Church Hotel crew, I would like to express our heartfelt gratitude for entrusting us with your stay in Hanoi. This is an invaluable gift to us.In response to their trust, we promise to consistently improve the quality of our hotel and services, providing clients with the greatest experiences possible. We hope to continue to gain your trust in the foreseeable future.We'd want to express our sincere thanks to you, our wonderful customers, once more. I wish you and your family health, happiness, and success!

10/10 Excellent

Ronan, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic, walking distance to so many must see spots around Hanoi's Old Quarter, including amazing food options. The room was clean and comfy, the bed was so comfy. The only negative would be the extra high bathtub. There's a step stool to get in but honestly a walk in shower would make more sense. Plus less cleaning for the housekeepers...who were also so nice and sweet The complimentary breakfast had things for both Western and Eastern tastes plus a hot service, ie eggs to order. But honestly the best part about this hotel is at the front desk. Sunny, Lisa and Thomas. They were fantastic, honestly made you feel like they cared. Especially Sunny, from our WhatsApp messaging the day before to confirm arrival times and making sure I had transportation from the airport to having so much info ready for me about things we talked about on WhatsApp that I wanted to do when I checked in, to just chilling with me after running to hit the elevator button to find out how my day went and what I saw and offering suggestions on what to see next I've stayed in a lot of hotels around the world and I've never had someone treat me like we're actually friends. She's an amazing human who, no matter what she's being paid, needs to be making more Please thank her for me and thank you for the great stay
Stayed 5 nights in Sep 2023
Response from Thomas Bui - Front office manager. on 3 Oct 2023
Many thanks for providing us your wonderful review of your stay at Minerva Church Hotel! We are delighted that you enjoyed your stay at out hotel and complimented us on our facilities especially from our Spa Department. We will definitely share your review with our team as a huge motivation and most of all, we thank you for your continuous support in the future.We certainly wish you and your family well and look forward to welcome all of you again soon!

8/10 Good

Viviane

Liked: Cleanliness, staff & service
Quaint and convenient
Quaint in good location! Nice staff.
Stayed 2 nights in Sep 2023
Response from Thomas Bui - Front office manager. on 1 Oct 2023
On behalf of Minerva Church Hotel, I’m Thomas, Front Office Manager, and I would like to say thank you for your accommodation in our hotel. Hopefully, your time will be relaxing, comfortable, and enjoyable at Minerva Church Hotel. The church team works incredibly hard to make every guest feel like “home away from home”. If you have any suggestions to improve our services, please do not hesitate to let us know at any time.I wish you would always smile to enjoy your life, and please take care of your health daily. I hope that you had an amazing time in Hanoi, our hotel for your trip.

10/10 Excellent

Kévin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The location is perfect in Hanoï city center, with restaurants/bars all around. Staff is very welcoming, special thanks to Lisa! Rooms are very clean and spacious. Great experience, I really recommend this hotel for business or tourism.
Stayed 1 night in Sep 2023
Response from Thomas Bui - Front office manager. on 23 Sept 2023
Thanks for providing us with your wonderful review of your stay at the Minerva Church Hotel! We are delighted that you enjoyed your stay at our hotel and complimented us on our our staff. Your review is our motivation to improve our services every day! We are looking forward to welcoming you again soon.

10/10 Excellent

Anh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and easy to go everywhere.
Stayed 1 night in Aug 2023
Response from Thomas Bui - Front office manager. on 16 Aug 2023
We value the great input you provided regarding your stay at the Minerva Church Hotel. We are pleased to learn that you enjoyed your stay with us and awarded us high marks for our meals, setting, staff, and travel help in particular. Your assessment will undoubtedly serve as motivation for our staff, and we most importantly value your continued support. Of course, we hope for the best for you and look forward to seeing you all soon!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located very close to the cathedral and the nearby hoan Kiem lake. Staff are helpful.
Stayed 1 night in Aug 2023
Response from Thomas Bui - Front office manager. on 3 Aug 2023
Dear Mr. Jamie.Thanks for providing us with your wonderful review of your stay at the Minerva Church Hotel! We are delighted that you enjoyed your stay at our hotel and complimented us on our restaurant, location, especially our staff. We will definitely share your review with our team as a huge motivation.Kind regard,Thomas.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Minerva Hotel Hanoi was excellent staff was outstanding courteous kind and helpful. Honestly every staff was so helpful. Hotel is clean with beautiful architecture. Breakfast options were had excellent variety. Hotel staff Ha, Thomas and Lisa were so helpful. When it was raining they provided an umbrella need phone adapter they offered it. Very nice kind service! Had a wonderful experience at Minerva Church Hotel.
Stayed 6 nights in Jul 2023
Response from Thomas Bui - Front office manager. on 21 Jul 2023
Dear Mr. JohnThank you so much for your kind review.It's our honor and pleasure to having you as our guest.We are hopping to see you again in the near furture.Best regards,Minerva Church Hotel team.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay in the Old Quarter
My husband and I had an absolutely wonderful stay at the Minerva Church Hotel! The room was super comfortable and had lovely windows. The breakfast was impeccable, we already miss the pho! The staff were very friendly and helped us get laundry done and get a car to the airport.
Stayed 4 nights in Jul 2023
Response from Thomas Bui - Front office manager. on 15 Jul 2023
Dear Mr and Mrs. Winger Many thanks for providing us with your wonderful review of your stay at the Minerva Church Hotel! We are delighted that you enjoyed your stay at our hotel and complimented us on our restaurant, location, especially our staff, and travel service. We will definitely share your review with our team as a huge motivation, and most of all, we thank you for your continued support in the future.We certainly wish you well and look forward to welcoming all of you again soon!Sincerely your, Thomas and Minerva Church team.

10/10 Excellent

Steave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanoi holiday
Excellent small hotel in the middle of the old quarter of hanoi, great location. Staff were extremely helpful and polite.Breafast was a little limited for a westener and not readily re stocked was my only small criticism. Get down early!
Stayed 4 nights in Jul 2023
Response from Thomas Bui - Front office manager. on 11 Jul 2023
Dear Mr. Voyce and family,Many thanks for providing us with your wonderful review of your stay at the Minerva Church Hotel! We are delighted that you enjoyed your stay at our hotel and complimented us on our restaurant, location, especially our staff, and travel service. We will definitely share your review with our team as a huge motivation, and most of all, we thank you for your continued support in the future.We certainly wish you well and look forward to welcoming all of you again soon!Sincerely your, Thomas and Minerva Church team.

10/10 Excellent

Giang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Thomas on 23 Jun 2023
Dear Mr. or Mrs. Giang,Many thanks for providing us with your wonderful review of your stay at the Minerva Church Hotel! We are delighted that you enjoyed your stay at our hotel and complimented us on our restaurant, location, especially our staff, and travel service. We will definitely share your review with our team as a huge motivation, and most of all, we thank you for your continued support in the future.We certainly wish you well and look forward to welcoming all of you again soon!Best regards,Minerva Church Hotel.

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Thomas Bui - Front office manager. on 29 Jun 2023
Dear Mr. Andrew,First of all, we would like to say thank you very much for taking your precious time to share an honest review with us in order to improve our services immediately. I just had a meeting with the front office team about the issues that you mentioned in your feedback. They all got the experience and really want me to pass on their sincere apologies to you. You are so kind, and all of us would like to beg your forgiveness and give us a chance to improve our services. You are so kind, and all of us would like to beg your forgiveness and give us a chance to improve our services.Once again, we would like to apologize for not making you happy during the time you stayed with us. I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it won't happen again. My words dry out when talking about our mistakes. I hope you accept our sincere apologies. That would be great if I could hear the feelings in your heart.

10/10 Excellent

Ricky

Stayed 2 nights in Apr 2023

10/10 Excellent

Courtney D

Stayed 1 night in Apr 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the heart of the old quarter. Airport pick up which is so convenient. Breakfast was nice and rooms clean with all amenities. Staff so helpful.
Stayed 4 nights in Mar 2023

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities
A great little hotel right in the heart of Hanoi. situated right in front of the cathedral, it is very local and walkable to all places around the lake. So many eating places you just cant list them all here. Great wifi. Bathroom was great with a lovely deep bathtub to relax in after a hectic days walking the streets of Hanoi and seeing the sights. Breakfast is enough to set you up for the days adventure ahead.
Response from Henry Cuong-Front Office Manager on 20 Mar 2023
Dear Christopher,Many thanks for providing us your wonderful review of your stay at Minerva Church Hotel! We are truly glad that we were able to make your stay comfortable and your nice compliments will be shared with whole team as a huge encouragement.Yours Sincerely,Henry CuongFront Office Manager

8/10 Good

Day

Travelled with group
Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Henry Cuong-Front Office Manager on 8 Mar 2023
Dear Alvyn Te,Thank you for choosing Minerva Church Hotel during your recent stay and for your great review. Guest satisfaction is our top priority, and I will use your comment to coach our team in order to deliver better experience to out valued guests.I am glad that you had a great stay with us and hope to welcome you back to Minerva Church Hotel soon!Warmest regards,Henry Cuong

10/10 Excellent

Eng Cher Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is not only new and comfortable but also accessible to most tourist attractions. There are many good food and things to see around that area.
Stayed 4 nights in Feb 2023
Response from Henry Cuong on 22 Feb 2023
Dear Eng Cher Samantha,We sincerely appreciate our kind comments regarding our staff service especially the location. We always try our best to give the best experience of the Guest. Your nice compliments will be shared with the whole team, which will be served as a great motivation for us.We certainly wish you and your family well and look forward to welcome you again soon!Yours Sincerely,Henry CuongFront Office Manager

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my trip
Excellent, Wonderful staff, Great location, Amazing Value
Stayed 1 night in Jan 2023
Response from Henry Cuong on 17 Feb 2023
Dear Donna Crump,Thank you for taking time to provide us your excellent review on your stay! We are totally delighted that you enjoy your stay with us overall with great feedback on our facilities and service staff. We will definitely share with them to keep up our service excellence.We certainly look forward to welcoming you back in the near future.Yours Sincerely,Henry CuongFront Office Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was on quiet street near to the sops and entertainment
Stayed 8 nights in Jan 2023
Response from Henry Cuong on 17 Feb 2023
Dear Donald Stead,Thank you for sharing your gracious review of our property. We are glad to know you had a satisfying experience during your stay with us and enjoyed our location and our attentive service team.We hope to have a pleasure of welcoming you back to Minerva Church Hotel for another memorable staycation.Yours sincerely,Henry CuongFront Office Manager

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff. Great breakfast. Bathroom shower layout and water pressures could be improved!
Response from Henry Cuong-Front Office Manager on 28 Dec 2022
Dear Mr David Zanotto,Many thanks for providing us your wonderful review of your stay at Minerva Church Hotel!We are delighted that you enjoyed your stay at out hotel and complimented us on breakfast especially from our staff. We are planning to create a renovation in bathroom in early next year based on your feedback. We will definitely share your review with our team as a huge motivation and most of all, we thank you for your continuous support in the future. We certainly wish you and your family well and look forward to welcome all of you again soon!Yours Sincerely,Henry CuongFront Office Manager

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel at the last minute (transferred from a different hotel that was completely unsuitable) and it was the happiest decision made. The rooms are functional, very clean, well-located in the middle of the Old Quarter buzz yet manages to remain quiet once inside. The staff are great, very proactive, would absolutely recommend everyone to stay.
Response from Henry Cuong-Front Office Manager on 11 Dec 2022
Dear Ms Cua,How are you? I hope you had a great flight to the next destinations.Thank you for sharing your gracious review of our property. We are glad to know you had a satisfying experience during your stay with us and enjoyed our location, facilities and our attentive service team.We hope to have a pleasure of welcoming you back to Minerva Church Hotel for another memorable staycation.Yours sincerely,Henry CuongFront Office Manager

10/10 Excellent

Gayatri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Henry Cuong-Front Office Manager on 11 Dec 2022
Dear Ms Gayatri,We sincerely appreciate our kind review according to your stay with us.We certainly wish you well and look forward to welcome you again soon!Yours Sincerely,Henry CuongFront Office Manager

10/10 Excellent

Bok Siang Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A decent place to stay, location was great ,very convenient to walk around the Old Quarter area, room was comfortable and Henry and the team were fantastic ,very prompt, pro active ,so warm and friendly and they made the stay extra special
Stayed 5 nights in Oct 2022
Response from Henry Cuong-Front Office Manager on 12 Oct 2022
Dear Mr Warren,Thank you for your recent stay and for sharing your satisfying experience at Minerva Church Hotel! We are truly glad that we were able to make your stay comfortable and your nice compliments will be shared with whole team as a huge encouragement.We look forward to welcoming you back in the near future for another exquisite stay.Yours Sincerely,Henry Cuong

4/10 Poor

Gavin

Stayed 1 night in Sep 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well positioned hotel with many restaurants and cafes and shops within walking distance. The staff and hotel were excellent for the price paid so good value for money. My only gripe is that the hotel restaurant was vegan so had to eat in another place
Stayed 2 nights in Sep 2022
Response from Henry Cuong-Front Office Manager on 16 Sept 2022
Dear Mr John,We sincerely appreciate our kind comments regarding our staff service and location as well as facilities.We certainly wish you and your family well and look forward to welcome all of you again soon!Yours Sincerely,Henry CuongFront Office Manager

10/10 Excellent

Anh-Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Anh-Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022