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Reviews of Mercure Hotel Hannover City

Mercure Hotel Hannover City
Willy-Brandt-Allee 3, Hannover, NI

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 645 reviews" "
Rating 8 - Good. 275 out of 645 reviews" "
Rating 6 - Okay. 48 out of 645 reviews" "
Rating 4 - Poor. 10 out of 645 reviews" "
Rating 2 - Terrible. 2 out of 645 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gizela

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Julia Becker (Reservation Manager) on 13 Feb 2024
Liebe Gizela, vielen Dank für deine grandiose Bewertung - wir lieben es!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, 5 mins walk to the town centre. Very good for business trip, family trip etc
Stayed 1 night in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good.

10/10 Excellent

Jazmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay while visiting wernigerode. Although we had only one night, it was perfect!
Stayed 2 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
Nice property. Staff are friendly. AC in room was not able to keep up even though only 18 degrees outside. Got to sleep.
Stayed 1 night in Jul 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Warm, friendly staff - very attentive; excellent location; comfortable, clean and well maintained rooms. Highly recommended,
Stayed 2 nights in Jun 2023

6/10 Okay

Mr R D

Travelled with family
Liked: Cleanliness, staff & service
UK couple with 30 year old daughter
The AC in room was old and worked but very noisy, if you opened the window then the noise of houses to the rear was bad. We were on the 2nd floor and the noise went on well past midnight, it was a Friday. So sleep not good added to that very poor pillows, despite bed being good it all meant a poor nights sleep.Dated decor meant felt worst hotel of the 5 nights we spent in Germany. Staff were all nice, a saving grace.
Stayed 1 night in Jun 2023

10/10 Excellent

Songphop

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
อยู่ใกล้สวนสาธารณะกลางเมือง สามารถเดินไปศาลาว่าการ จตุรัสกลางเมือง มีที่จอดรถในโรงแรม(เสียเงิน) ห้องพักสะอาด พนักงานดี
Stayed 1 night in May 2023

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with friendly, helpful staff.
Stayed 2 nights in Feb 2023
Response from Ann-Christin Koch on 15 Mar 2023
Hello Steven, We very much appreciate your comments regarding your stay at the Mercure Hotel Hannover City. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ann-Christin KochFront Office Manager

8/10 Good

Sacha

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2022

10/10 Excellent

Jerome

Stayed 6 nights in Sep 2022

10/10 Excellent

Vladas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Manuela

Stayed 2 nights in Sep 2022

10/10 Excellent

Mohammad R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Carsten

Stayed 1 night in Jul 2022

10/10 Excellent

Ola

Stayed 1 night in Jul 2022

10/10 Excellent

Jackie

Stayed 1 night in Jul 2022
Response from Ann-Christin Koch on 7 Aug 2022
Hallo Jackie, vielen Lieben Dank für die tolle Bewertung. Wir freuen uns auf Ihren nächsten Besuch. Mit freundlichen Grüßen

8/10 Good

Johanna

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Perfect location, pleasant atmosphere
Excellent location for a city trip, 15 minutes walking through the centre to the train station or a short subway ride, close to city centre, subway, shops, park and lake and many restaurants, bars etc. The hotel's overall atmosphere was modern and clean, we didn't have breakfast or dinner in the restaurant but it looked very good. Our room on the 3rd floor was comfortable, the bathroom clean and modern, but the room's carpet and window insulation should be changed.
Stayed 4 nights in Jul 2022

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2022

6/10 Okay

Margarethe

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfortable room and very helpful & friendly staff.
Stayed 2 nights in Jun 2022

8/10 Good

Cosimo

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
great hotel and great location
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Thomas

Stayed 1 night in May 2022

10/10 Excellent

Oliver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet hotel; Good value, with a good breakfast and helpful staff.
Stayed 3 nights in May 2022

6/10 Okay

Ahmet

Business traveller
Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in May 2022

10/10 Excellent

N.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Carmel

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a comfortable hotel in a good location
Stayed 5 nights in Apr 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a mask handy
Check in easy and without fuss. The hotel maintains a mask policy so make sure you have one handy. Very dog friendly with a small additional cost (compared to other hotels) - and directly opposite a huge park. Whilst travelling on my own (and dog) I only had a room with a king single so would of liked a bigger bed. Staff very helpful. I did not choose the breakfast so cannot comment on the quality. Overall fine for a short stay. There seem to be many families at the hotel so clearly they are doing something right - perhaps it is the price point.
Stayed 1 night in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, property conditions & facilities, room comfort
A good place to stay in central Hannover
Reception staff were very helpful. Rooms are nice and clean. Good selection at breakfast. Hotel has its own good restaurant, there are a couple of restaurants in the area if wanting to try out those.
Stayed 1 night in Mar 2022

10/10 Excellent

Philip, Spotsylvania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far from the train station. But the location was great for shopping, the historical areas and Christmas markets. The front desk staff was great in answering questions. The restaurant was very good also as well as the staff there.
Stayed 2 nights in Dec 2021
Response from Ann-Christin Koch on 5 Jan 2022
Dear Philip, Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours sincerely, Ann-Christin Koch Front Office Manager

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit.
Great hotel friendly helpful staff. Centrally placed 5 minutes walk to the city centre. Only down point is no coffee making facilities or clothes iron in the room.
Stayed 1 night in Dec 2021

8/10 Good

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central location, quiet room, friendly staff. Had a great stay at this hotel!
Stayed 2 nights in Nov 2021

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel location.
Lovely staff, allowed us to leave our suitcase in reception and explore as we were too early to check in. Perfect location to explore Hannover! Everything was very clean.
Stayed 3 nights in Oct 2021
Response from AP on 7 Nov 2021
Thanks :-D Front Office

10/10 Excellent

derek

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ! Very close to downtown and good restaurants. Parked underground, a little tight for an SUV but very secure. Breakfast was great! Staff was all friendly. Room could use a touch up of modernization but no complaints.
Stayed 2 nights in Oct 2021
Response from AP on 16 Oct 2021
Thanks, Derek! Andreas Pirone F/O

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great staff.
I picked this hotel due to location and having a larger room available. Staff was excellent, friendly, helpful. Location was great, quiet, across from a lovely park, five minutes walk from city center and cafes and food and near the great Sprengel museum.
Stayed 2 nights in Sep 2021
Response from AP on 14 Sept 2021
Thanks again, Mark. Stay safe, stay healthy, Andreas Pirone Front Office

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, very friendly and supportive staff, quiet room
Stayed 3 nights in Jun 2021
Response from AP on 4 Jul 2021
Thanks for the positive feedback, come back asap, the Hannover summer is great! Andreas Pirone Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Run down lifts, carpets and moldy glass edges in bathroom. Nice staff and decent food and room size. Close to everything.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Great hotel. Excellent location to the downtown area and quick access to the U-bahn. Highly recommend staying here.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020
Response from Ann-Christin Koch on 29 Aug 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ann-Christin Koch stellv.Empfangschefin

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ann-Christin Koch on 29 Aug 2020
Sehr geehrter Michael, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hannover City. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ann-Christin Koch stellv.Empfangschefin

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Hotel and staff is very nice and above average. The room was very spacious and quiet. The location is perfect with many restaurants and shopping nearby also many things to do and see.
Stayed 1 night in Jul 2020
Response from Ann-Christin Koch on 29 Aug 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ann-Christin Koch asst. Front Office Manager

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ann-Christin Koch on 29 Aug 2020
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ann-Christin Koch stellv.Empfangschefin

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Ok
Ok
Stayed 2 nights in Jun 2020

4/10 Poor

Leila

Stayed 1 night in Mar 2020

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from N. Linzel on 6 Mar 2020
Dear Anthony, Thank you so much for your rating. See you again in Hannover. Kind regards Nadja Linzel Front Office Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019