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Rating 10 - Excellent. 211 out of 339 reviews" "
10 - Excellent
211
Rating 8 - Good. 103 out of 339 reviews" "
8 - Good
103
Rating 6 - Okay. 15 out of 339 reviews" "
6 - Okay
15
Rating 4 - Poor. 6 out of 339 reviews" "
4 - Poor
6
Rating 2 - Terrible. 4 out of 339 reviews" "
2 - Terrible
4
9.2/10
Cleanliness
8.8/10
Staff & service
9.2/10
Amenities
8.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Excellent
Raquel
Travelled with family, Travelled with family and small children, Travelled with group
The property was well maintained, the native plantings were well executed. the room was clean and comfortable.
I was shocked and disappointed at the cost to use the wood fired hot tub which was more than the actual hammer springs entry who offer far more activity’s for their entry fee. We did not bother to enquire how much the pedal bikes were to use after receiving the cost to hire the hot tub of &67.50 for two adults and 3 children aged 5-2.
The children’s playground needs to be fenced on the road edges to ensure children do not enter the road or parking area that borders the playground. Watching multiple children in this area was concerning with cars and camper vans arriving for checkin.
Deb
Stayed 1 night in Jun 2023
Response from Marty on 4 Jul 2023
Hi there, thank you for your review, Its great to hear you enjoyed Hanmer Springs, Our hot tub experience is similar to that of , for example Omarama, they are private for 1 hour, as well, we supply a basket with luxury spa towels, chilled and filtered water with glasses, wine glasses are available on request. The Omarama experience would cost, 2 Adults 120, additional adults 50pp, child 5-14yrs 25 Per child and under 5's 20 Per child. Our private hot tubs are surrounded by beautiful native plantings and are checked and managed by our team before and after your soak. our price for you whole family 2adults and 3 children was only 67.50. We think this is amazing value for money!!! regarding our playground, we have plans drawn up to replace the entire playground with a new swimming complex, this is on hold just now as we recover from the hit we took during the Covid pandemic, though hopefully we will be back on track with this soon. The project will include a new modern interactive playground. We hope you will be able to visit us again!Kind regards Marty
8/10 Good
kylie
Travelled with family
19 May 2023
Liked: Cleanliness, room comfort
Nice and clean
Clean cabin and fine for an overnight stay. Very tight for 4 adults as living and kitchen small, especially as whether was cold and wet. very clean and well appointed. staff at check in were lovely. just a 5min drive to selection of restaurants and shops and an easy walk in good weather.
kylie
Stayed 1 night in May 2023
Response from marty on 4 Jul 2023
Hi , thank you for your review, we are pleased you enjoyed your stay. We have a range of accommodation offerings from budget conscious cabins to large spacious luxury apartments. We hope to see you again some day!
Great range of accommodation to suit everyone’s needs. We loved our 2 bedroom self contained unit, it was clean and comfortable and all staff we talked to were friendly and helpful
I would highly recommend this place
Hi there, thank you for your review and suggestions, We are looking into a lighting solutions at present.
Kind regards
Marty
8/10 Good
Verified traveller
27 Mar 2021
Liked: Room comfort
Great for families
Great for families or those needing cooking facilities. Overall the property was fine, easy to locate and parking on site. Check in staff were helpful.
Cleanliness of property inside could be better and more attention paid to ensuring a
Bug free zone.
Verified traveller
Stayed 1 night in Mar 2021
Response from Marty on 5 May 2021
Hi there, Thank you for your review and comments , we take your comments seriously and will investigate your concerns.
Kind regards
Marty
Loved staying here . Nice modern room and beautiful new shower and toilet block . Even the older areas were clean and tidy . Staff were nice . Loads for the kids to do . Great place , very nice . Would definitely stay here again
Carol
Stayed 1 night in Jan 2021
Response from Marty on 17 Jan 2021
Hi Carol,
Thank you for your fantastic review, We are pleased you had a great stay and our team helped to make you feel welcome.
We look forward to seeing you return.
Kind regards
Marty
The cabin was the perfect size for the group and had a lot of amenities. The site was clean and easy to navigate and the staff were friendly. The location was within easy walking distance of the town and the pools.
Verified traveller
Stayed 2 nights in Dec 2020
Response from Marty on 17 Dec 2020
Hi there,
thank you for your great review, we are pleased you had a fantastic stay. We hope to see you again soon.
10/10 Excellent
A
Travelled with family
7 Oct 2020
Liked: Cleanliness, room comfort
Perfect for extended family holidays
Perfect location for going to the pools. The staff were really friendly and managed to book us in last minute for the hot tub. Upgrades that have been going on are really nice and we will be back again next year
A
Stayed 2 nights in Oct 2020
10/10 Excellent
Rebecca
Travelled with family
17 Aug 2020
Liked: Cleanliness, room comfort
Very friendly helpful staff.
Great play area
Rebecca
Stayed 3 nights in Aug 2020
Response from Marty on 10 Sept 2020
Hi Rebecca, Thank you for your review, we are pleased you had a great stay and the kids enjoyed the play area.
Kind regards
Marty
10/10 Excellent
Julie, Nelson
Travelled with family and small children
27 Jul 2020
Liked: Amenities
Great stay! Excellent for children. Would definitely stay again
Julie
Stayed 2 nights in Jul 2020
Response from Marty on 10 Sept 2020
Hi Julie, thank you for your great review , we pleased the kids had a great time.
Warm regards
Marty
10/10 Excellent
Laura
Travelled with family
20 Jul 2020
Liked: Cleanliness, room comfort
Excellent Family break
This place was spotless, and heaps of effort has gone into making the Top 10 fabulous....there was heat pump and electric blankets on ALL the beds in our cabin, as well as heated tiles in the bathrooms and toilets. So nice 👍
Laura
Stayed 2 nights in Jul 2020
8/10 Good
Verified traveller
15 Jul 2020
Verified traveller
Stayed 2 nights in Jul 2020
Response from Marty on 10 Sept 2020
Hi there, thank you for your 4/5 review, we hope to see you again.
Kind regards
Marty
10/10 Excellent
Meg, Nelson, NZ
29 Jun 2020
Liked: Cleanliness, amenities
Staff attitude was superb; helpful, friendly & efficient. The room and ensuite had been cleaned to a very high standard, had all the equipment I needed in the kitchen. Heat pump worked well, warm & cosy.
Great playground for the kids. Units a bit small but well designed.
Verified traveller
Stayed 1 night in Jan 2020
Response from Marty on 27 Jan 2020
Hi thank you for your review, We are pleased you enjoyed your stay, You may have noticed we have just finished building some spacious and luxurious 2 bedroom apartments. with tons of space for kids and families to spread out. Perhaps check them out when next in Hanmer Springs
Kind regards
Marty
Stay was in 2 bedroom motel. Nice and clean, good comfortable beds, plenty of room for 4 of us. Liked the full range of tv channels so something for the kids as well. Great air conditioning too. Nice new laundry equipment and bikes for the boys to ride and burn off some energy. Close to grocery and hot springs resort. Great stay look forward to coming back in the future.
Verified traveller
Stayed 2 nights in Dec 2019
Response from Marty on 30 Dec 2019
Hi there. its great to see families enjoying Hanmer Springs and all it has to offer. We are pleased you enjoyed your stay.
Kind regards
Marty
Not very spacious for 5 ppl and it had 1 2 seater couch to watch tv! Maybe at least add beanbags as dining chairs not comfortable for long periods.
Walls are thin as our children kept banging the walls when turning over at night, my dad thought beds were uncomfortable
No rubbish bags for bin
Nowhere to put toothbrushes in bathroom
We enjoyed everything about this holiday park. Our motel room was perfectly appointed with everything we needed for a relaxing no stress few days. Beds were comfortable, shower amazing and the hot tubs available were fantastic. Even a basket of towels and ice cold water with glasses to take into the hot tub. 5 star treatment.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Liesl on 27 Aug 2019
Hi
Thank you for sharing your experience with us,we are pleased that you enjoyed your stay here at Hanmer Springs TOP 10 Holiday Park, its sounds like you had a relaxing stay in our motels and enjoyed the experience of our wood-fired hot tubs. We hope that we can host you again in the near future.
Kind regard Liesl
Great place for a family to stay, plenty of activities at the camp and in the village itself. We loved the hot tub! A nice alternative to the popular thermal pools in Hanmer village.
Verified traveller
Stayed 1 night in Jul 2019
Response from Marty on 1 Aug 2019
Hi there Thank you for review, we are glad you had a great time here at Hanmer Springs
Kind regards
Marty
Family friendly but great for non family couples singles. Excellent staff smiles welcoming friendly. Clean excellent amenities, communal ones always clean and fresh. I would recommend stay again and take others here if opportunity allowed.
CC
Stayed 3 nights in Jul 2019
Response from Marty on 1 Aug 2019
Hi there
Thank you for your kind review. I will be sure to pass on your comments to our team.
Kind regards
Marty
8/10 Good
Verified traveller
6 Jul 2019
Verified traveller
Stayed 1 night in Jul 2019
Response from Marty on 8 Jul 2019
Hi there
Thank you for your 4 star review.
Kind regards Marty
Warm and clean Comfy beds
Minor complaint - We stayed two nights and our complimentary tea and coffee was not topped up. There were four of us
Verified traveller
Stayed 2 nights in Jun 2019
Response from Marty on 17 Jun 2019
Hi there
Thank you for your review and thank you for choosing Hanmer Springs TOP 10 Holiday Park. Should you require a top up of complimentary Tea and coffee, or fresh towels etc... just ask our friendly reception team who will be happy to help.
The staff are accommodating and friendly..good service .. the room that we stayed is so clean.so peaceful...as first timer its a good experienced.will surely come back with top 10 holiday’ and expedia makes it easy for travelers like us.. 10 thumbs up 👍
Verified traveller
Stayed 3 nights in May 2019
Response from Marty on 23 May 2019
Hi there
Thank you for your kind review, I'm glad you had a great start to your travelling experiences. We hope that this will continue throughout your journey and look forward to seeing you again.
Kind regards
Marty
Convenience, Full Sky TV
The bedroom was slightly too small for the length of the queen bed
Verified traveller
Stayed 1 night in May 2019
Response from marty on 23 May 2019
Hi there
Thank you for choosing to stay at Hanmer springs TOP 10 Holiday Park. We have lots of different types of accommodation to suit every budget, from standard cabins to large 2 bedroom motels, and now, we are building 5 new 2 Bedroom apartments that will have plenty of room to really spread out. We hope you get the chance to stay again and try them out.
Kind regards
Marty