Restaurant

Reviews of Shangri-La Hangzhou

4.5 out of 5
Shangri-La Hangzhou
78 Beishan Road, Hangzhou, Zhejiang

Reviews

8.2

Very good

Rating 10 - Excellent. 93 out of 210 reviews" "
Rating 8 - Good. 65 out of 210 reviews" "
Rating 6 - Okay. 31 out of 210 reviews" "
Rating 4 - Poor. 14 out of 210 reviews" "
Rating 2 - Terrible. 7 out of 210 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Very old hotel
The hotel is very old, furniture and bathroom need to be refurbished. I booked this hotel because of the location, however there are more better choice beside Shangri-La Hangzhou. Will not come back again unless they refurbish the hotel.
Stayed 2 nights in Nov 2023

8/10 Good

YAN, Palo Alto

Travelled with family
Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hongfei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023

10/10 Excellent

Xiaosong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023

8/10 Good

CHEE KUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Micheal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023

8/10 Good

Guo

Travelled with family
Liked: Staff & service
Great
Stayed 3 nights in Jul 2023

8/10 Good

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Value. Cheap price for cheap room in rich place
Like most said. Outdated and run down. It’s really a pity. The property would probably sell for $1B USD. But because of this the rooms are cheap. I call it a value for the location. $100 here and $500 in others. I would return. But don’t plan 4-5 stars.
Stayed 1 night in Jan 2021

10/10 Excellent

Grace, New York, NY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Lake view, easily access to famous lake walkable path, enjoy the scenery
Stayed 8 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Lynn on 23 Jan 2020
Thank you for choosing Shangri-la Hotel HangZhou. We are delighted to learn of your positive experience at the hotel, and look forward to welcoming you back again very soon.

10/10 Excellent

Sophie, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like two things about this hotel. First, its location is unbeatable. It is right next to the West Lake, 2 minutes walk from Yue Fei Temple, Gushan, Xiling Bridge, five minutes from the Louwailou Restaurant where you can have good food with an unparalleled view of the lake. Second, Shangri-La has an old-world graciousness that no ultra-modern fancy hotels can ever match, and the room is spacious and relaxing (we had the executive suite). It is not something everyone appreciates, but to older, more sophisticated guests with a taste for old-fashioned grace, this is a great virtue. Despite some small imperfections, this is our number one choice in Hangzhou.
Stayed 4 nights in Jan 2020
Response from Lynn on 8 Jan 2020
First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Stayed 1 night in Nov 2019
Response from Lynn on 26 Nov 2019
尊敬的宾客, 感谢您下榻杭州香格里拉饭店, 并感谢您对饭店的喜爱,这是对我们工作最大的鼓励,我们会继续的努力让每一位到店的客人都得到一个美好的入住体验。我们真诚地希望您再次光临,享受香格里拉热情好客之道。 谢谢!

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lynn on 30 Oct 2019
thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Stayed 3 nights in Oct 2019
Response from Lynn on 22 Oct 2019
Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our service. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Lynn on 2 Oct 2019
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Great location! The west lake is just across the street!
Stayed 1 night in Jul 2019
Response from Lynn on 10 Jul 2019
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

10/10 Excellent

Weiying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Lynn on 27 May 2019
Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

8/10 Good

Andy, Silver Spring, MD, USA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge staff are the best, especially a staff with a pair of eyeglasses. He is always very knowledgeable on travel tips, providing prompt golf car rides, and being helpful on taxi, luggages, and English maps, since my wife does not read Chinese.
Stayed 3 nights in Apr 2019
Response from Lynn on 11 Jun 2019
Thank you for choosing Shangri-La Hotel, Hangzhou. We glad to hear you very enjoy your stay at the hotel. We will certainly share your kind words with the team. We very much look forward to the pleasure of welcoming you back in the near future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Lynn on 16 May 2019
Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

6/10 Okay

jonathan

Disliked: Staff & service, property conditions & facilities
It’s Simply not a Shangri-La
Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.
Stayed 3 nights in Apr 2019
Response from 杭州香格里拉饭店 on 13 Jun 2019
Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
They proactively asked us if we wanted to upgrade. Hotel is older, may need a renovation. It’s convenient and the staff was friendly and helpful.
Stayed 3 nights in Apr 2019
Response from 杭州香格里拉饭店 on 13 Jun 2019
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is old and in need of a desperate revamp.
Stayed 2 nights in Mar 2019
Response from 杭州香格里拉饭店 on 16 Apr 2019
Dear guests, thank you for choosing the Shangri-La Hotel in Hangzhou and sharing your comments with us in your valuable time. We apologize for failing to meet your expectations in the service. We will make a detailed investigation of your situation and make immediate improvements. We will inspect and update the room facilities and supplies, constantly strengthen the training of service personnel, and strive to create good memories for our guests. We sincerely look forward to seeing you again. We hope you can feel our hospitality. Thank you!

10/10 Excellent

Ken, Kuala Lumpur, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good Chinese food at the Shang Palace, especially like the spring menu.
Stayed 3 nights in Mar 2019
Response from Lynn on 16 May 2019
Thank you for choosing to stay with us and for taking the time to share your feedback about your recent stay. Your comments are very important to us and we appreciate you sharing these with us. We look forward to welcoming you again soon and if there is anything that would make your future stays more comfortable, please let me know. With kind regards.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
perfect location and good service. Highly recommend to everyone.
Stayed 2 nights in Mar 2019
Response from 杭州香格里拉饭店 on 31 Mar 2019
Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanging Out in Hangzhou, Perfection Location
Shangri-La Hangzhou is perfectly located. Within a quick walking distance of the lake and the famous Lou Wai Lou Restaurant. And since transportation can be a challenge in Hangzhou, this hotel is also a quick walk to the bus station, which can quickly and cheaply take you to the famous Green Tea Restaurant, Botanical Gardens, etc. The hotel also has numerous restaurants, and Garden Coffee had a great lunch buffet. Helpful, friendly staff!
Stayed 2 nights in Jan 2019
Response from Lynn on 16 Jan 2019
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Lynn on 10 Dec 2018
Dear guest, Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location by Xi Hu (the lake), close to downtown!
Stayed 3 nights in Nov 2018
Response from Lynn on 26 Nov 2018
Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, HangZhou and sharing your positive review with us. We are glad to know that you were satisfied with our convenient location. We look forward to welcoming you again soon. Yours Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great if you enjoy sightseeing around Westlake. It might be difficult to call a cap during off hours.
Stayed 2 nights in Nov 2018
Response from Lynn on 26 Nov 2018
Dear Guest, thank you for choosing to stay at Shangri-La Hotel, HangZhou and sharing your positive review with us. We are glad to know that you were satisfied with our convenient location. We look forward to welcoming you again soon. Yours Sincerely

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2018
Response from Lynn on 15 Nov 2018
Dear Guest, Thank you for your recent stay at Shangri-La hotel Hangzhou. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018
Response from Lynn on 14 Nov 2018
Dear guest, Thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours sincerely

8/10 Good

Yi, Chicago

Liked: Cleanliness, staff & service, room comfort
The location is everything, it's a few step away from West Lake, and it close to most of the famous landmarks/attractions, staff are very welcoming. Only thing is that the facility is a little outdated, other than this is perfect.
Stayed 2 nights in Oct 2018
Response from Elena on 3 Nov 2018
Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters raised. We hope we will have another chance to welcome you back.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Excellent location!! Friendly staff except in the cafe bar. Gave us a very small cup of coffee that is only warm. They also turned off the A/C as the weather is cooler. The room is still very warm. Need to open the window to sleep.
Stayed 2 nights in Oct 2018
Response from Elena on 3 Nov 2018
Dear Guest, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our the service . Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again. Yours truly, Karl Karlsson General Manager

6/10 Okay

Lily

Liked: Staff & service
Disliked: Property conditions & facilities
Old
Don't be fooled by the shangri-la branding as this is a very old Chinese hotel recently acquired by shangri-la. The hotel is in much need of a makeover and to my understanding will be happening in the coming year. Rooms were old and not really what I expected from a shangri la hotel. Location was excellent, right by the West Lake, which to be honest is really the only redeeming quality. Maybe wait to stay here after their renovations or stay at the shangri la in downtown hangzhou instead.
Stayed 6 nights in Oct 2018
Response from Elena on 1 Nov 2018
Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou.

8/10 Good

Tong Hon

This was a nice hotel with a lot of memories for us. The first time we have visited already back in 1983 with named 杭州飯店. Staffs are helpful and food in 香宫always with high standard.
Stayed 2 nights in Sep 2018

6/10 Okay

Josh, Hong Kong

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is dated and you will not miss it but it is generally clean and tidy, and quite roomy. Hotel staff and service is the best part. There was some kind of periodic banging noise in the building somewhere during the first couple of days of stay - annoying but not a deal killer. I killed an inch long cockroach that crawled into my sanitary bag - that was a hair raising experience.
Stayed 4 nights in Aug 2018
Response from Shangri-la Hotel Hangzhou on 17 Aug 2018
Dear Guest, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I do hope that we will have the opportunity to welcome you again should your travels bring you back to Hangzhou. Yours truly, Karl Karlsson General Manager

6/10 Okay

Christian

Liked: Staff & service
No aircon, only fan. Quite old hotel & furniture. Very friendly stuff!
Stayed 2 nights in Jun 2018
Response from Alice on 27 Jun 2018
Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours sincerely

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Leeson on 19 May 2018
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

10/10 Excellent

Weichuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Leeson on 17 Apr 2018
Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Decent hotel at the best location by West Lake. Room a bit dated but well maintained and very clean.
Stayed 2 nights in Apr 2018
Response from Alice on 15 Apr 2018
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, great location
Great location to the Westlake, Walking distance to Sudi Causeway. Our families were treated very well and received a complimentary upgrade to a suite.
Response from Alice on 15 Apr 2018
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to Shangri-La Hotel Hangzhou soon.

8/10 Good

yee, oregon

Liked: Staff & service
Hotel is too old.
Everything is too old. Lobby temperature is cold. Colation is close to the lake but not by the lake.
Stayed 2 nights in Feb 2018
Response from Shangri-la Hotel Hangzhou on 15 Feb 2018
Dear Guest Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details so we may investigate internally and take necessary actions to improve services if needed. I look forward to hearing from you soon. Thank you and best regards.

8/10 Good

Liz

Liked: Cleanliness, staff & service, room comfort
Nice hotel across west lake
Staffs were helpful and cheerful. West lake is within walking distance and many eateries around the area too.
Stayed 1 night in Dec 2017
Response from Never Hu on 29 Dec 2017
Dear Liz, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Yours sincerely, Communication.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2017
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel. We hope we will have another chance to welcome you back. Yours sincerely, Communications.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location steps from West Lake and helpful and kind staff. As others have stated, the building and room decor is a bit dated but it was still very comfortable. Horizon lounge in East Wing has beautiful views, we enjoyed it during the cocktail hour and for breakfast.
Stayed 1 night in Nov 2017
Response from Never Hu on 4 Dec 2017
Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Yours sincerely, Communications.

10/10 Excellent

Shao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice location near Xi Hu. Stay for the location.
Stayed 3 nights in Oct 2017
Dear Shao, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely, Communications.

10/10 Excellent

Ray, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location for visiting the West Lake
Best location for visiting the West Lake. The two causeways are a few steps away.
Stayed 2 nights in Oct 2017
Response from Shangri-la Hotel Hangzhou on 31 Oct 2017
Dear Ray, Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to welcome you again.

10/10 Excellent

Yumei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the best, highly recommended.
A wonderful stay. The most friendly place and staff I encountered, and I have traveled many many places. A lot of perks including the Horizon lounge with relaxing environment and atomesphere with stunning view to the West Lake. My husband and I had great time and will definitely stay here again next time we are in Hangzhou. Best of the best, highly recommended.
Stayed 4 nights in Sep 2017
Dear Yumei Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all colleagues concerned and look forward to welcoming you back to Shangri-La Hotel Hangzhou soon. Your sincerely