Room type

Standard Room, Hill View

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Standard Room, Garden View

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Standard Room, Lake View

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Horizon, Standard Room, Hill View

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Horizon, Standard Room, Lake View

Max Occupancy: 3 guests (up to 2 children, 1 infant)

Get an overview of this hotelLuxury Hangzhou hotel in West Lake with 3 restaurants

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Location

Located in West Lake, this luxury hotel is 0.1 mi (0.2 km) from Xiling Seal Engraves Society and 2.2 mi (3.6 km) from West Lake. Solitary Hill and Quyuan Park are also within 10 minutes.

Hotel Features

3 restaurants, an indoor pool, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, an outdoor tennis court, a sauna, and a steam room are onsite.

Room Amenities

All 382 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and LCD TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars, and separate bathtubs and showers.

Hotel Amenities

Hotel Amenities

In addition to an indoor pool, Shangri-La Hotel Hangzhou provides an outdoor tennis court, a health club, and a sauna. Dining is available at one of the hotel's 3 restaurants. Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms.

High-speed wireless Internet access is complimentary. Event facilities include a conference center and conference space. This luxury hotel also offers a steam room, tour/ticket assistance, and barbecue grills. For a surcharge, the property provides a roundtrip airport shuttle (available on request) and a train station pick-up service.

Shangri-La Hotel Hangzhou is a smoke-free property.

  • 24-hour front desk
  • Airport transportation (surcharge)
  • Total number of rooms - 382
  • Number of floors - 6
  • Babysitting or childcare
  • Tennis on site
  • Barbecue grill(s)
  • Free newspapers in lobby
  • Conference space
  • Dry cleaning/laundry service
  • Elevator/lift
  • Express check-in
  • Express check-out
  • Gift shops or newsstand
  • Health club
  • ATM/banking
  • Meeting rooms
  • Multilingual staff
  • Porter/bellhop
  • Luggage storage
  • Safe-deposit box at front desk
  • Train station pickup (surcharge)
  • Number of restaurants - 3
  • Sauna
  • Number of buildings/towers - 3
  • Steam room
  • Indoor pool
  • Breakfast available (surcharge)
  • Coffee/tea in lobby
  • Wedding services
  • Concierge services
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Garden
  • Conference center
  • Outdoor tennis court
  • Number of meeting rooms - 16
  • 24-hour business center
  • Smoke-free property
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Family Friendly Amenities

  • Indoor pool
  • Free Wi-Fi
  • Outdoor tennis court
  • In-room childcare (surcharge)
  • Babysitting or childcare

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi

Room Amenities

  • Hypo-allergenic bedding available
  • Free newspaper
  • Air conditioning
  • Climate control
  • Blackout drapes/curtains
  • Phone
  • Minibar
  • Coffee/tea maker
  • Free bottled water
  • Daily housekeeping
  • Turndown service
  • In-room massage available
  • Slippers
  • Separate bathtub and shower
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • In-room childcare (surcharge)
  • Desk
  • Satellite TV service
  • Iron/ironing board
  • In-room safe
  • Cribs/infant beds available
  • Free WiFi
  • Room service (24 hours)
  • LCD TV
  • Free wired high-speed Internet
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Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning.

COFFEE GARDEN - This restaurant overlooks the garden. Reservations are required.

SHANG PALACE - This diner serves lunch and dinner. Reservations are required.

PEPPINO - This theme restaurant serves dinner only. Reservations are required.

Garden Bar - Onsite pub.

Lobby Lounge - Onsite pub.

24-hour room service is available.

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Nearby Things to Do

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a steam room.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
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Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessible path of travel
  • Accessible parking
  • In-room accessibility
  • Roll-in shower

Hotel Policies

Check-in

Check-in time starts at 2 PM

Minimum check-in age is 21

Check-out

Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 580 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

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