Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We are very sorry for the noisy issue. We will pay more attention to room arrangement in the future and genuinely invite you to visit us again.

Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We genuinely invite you to visit us again.

Dear guest, thanks for choosing to stay at Grand Hyatt Hangzhou! We are always committed to providing guests with a homely stay experience! We look forward to welcoming you back!

Dear guest， Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We were disappointed to learn that your stay with us wasn't as pleasant as we wish it should be. Can you sent us your email address or leave your phone number so that our colleague can contact you immediately and resolve your deposit problem. We apologize again for any inconvenience this may cause. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction.

Dear Guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay. We were all delighted to learn that you enjoy your stay and welcome you back to beautiful Hangzhou very soon.

Dear Marie Luise, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are all delighted to learn that you enjoyed the recent stay. We sincerely welcome you back to beautiful Hangzhou in near future.

Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We were all delighted to learn that you have a wonderful experience and we do look forward to welcoming you back in the hopefully not too distant future.

Dear guest Qiang Han, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback from your recent stay with us. We were all delighted to learn that you have a wonderful experience and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Digital Manager Grand Hyatt Hangzhou

Dear guest, a warm greeting from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are all delighted to learn that you enjoyed the recent stay. We sincerely welcome you back to beautiful Hangzhou in near future.

Dear Roy, Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise of our location and hotel facilities are well appreciated. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future.

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your feedback from your recent stay with us. Your kind words of praise for our hotel is greatly appreciated. We look forward to welcoming you back to beautiful Hangzhou very soon.

Dear Jongwon, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are all delighted to learn that you enjoyed the recent stay. We sincerely welcome you back to beautiful Hangzhou in near future.

Dear guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are delighted to learn that you enjoyed your recent stay and we do look forward to welcoming you back to beautiful Hangzhou very soon.

Dear Joseph, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share us your feedback from your recent stay. We were very disappointed to learn that your stay with us wasn't as pleasant as we wish it should be. Please accept our sincere apologies for these service shortfalls. We have shared your comments with our team, and further improvements on our services will be made. Your feedback is appreciated as it helps us to ensure that we offers the best experience and services to all our guests. We sincerely welcome you back to beautiful Hangzhou soon.

Dear guest, warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share your feedback with us. We are delighted to read that you enjoyed your recent stay and we do look forward to welcoming you back to beautiful Hangzhou very soon.

Dear James, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to share us your feedback from your recent stay. We were indeed very disappointed to learn that your stay with us wasn't as pleasant as we wish it should be. We have reviewed your comments with our service team and review our training processes thoroughly to ensure any such challenges are minimized and are handled in a more professional manner. Please accept our sincere apologies for the service shortfall. Your feedback is appreciated as it helps us to ensure that we offers the best experience and services to all our guests. We sincerely welcome you back to beautiful Hangzhou very soon.

Dear Guest, Warm greetings from Grand Hyatt Hangzhou! Thank you for sharing your feedback with us. We are delighted to read that you were generally satisfied with your recent stay and we do look forward to welcoming you back in the near future.

Dear Guest, Warm greetings from Grand Hyatt Hangzhou! Thank you very much for taking the time to give us your feedback. We are glad to learn that you enjoy our brand new Garden Room. Your kind words of praise for our hotel and most notably for our facilities and services is greatly appreciated. We do look forward to welcoming you back soon, and you are more than welcomed to experience our newly opened Grand Hyatt Steakhouse, when you travel to Hangzhou next time.

Dear guest, Warm greetings from Gand Hyatt Hangzhou! Thank you very much for taking the time to give us your feedback. We do look forward to welcoming you back in the hopefully not too distant future!

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. The construction notice on the bottom of the booking page on Hotels.com, and we are very sorry that we fell short of mark on your stay. Please accept our apologies for the inconvenience caused. Our team will be rectifying this issue as soon as possible. We greatly appreciate your feedback. Thank you once again for sharing your feedback with us and we do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Digital Manager Grand Hyatt Hangzhou

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our 28 Hubin Road Chinese Restaurant. Please accept our apologies for the issue you experienced and for the inconvenience caused. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou and provide suitable room type for your family stay in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us. We are very glad to know that you liked our renovated lobby. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole team. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel and our warmth service, as well as our rooms and breakfast. It is our honor to receive the praise from you and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us, especially the good location of our hotel.We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. We are delighted to read that you have enjoyed your stay with us, especially the check -in experience.We do hope to have the opportunity to welcome you back to Grand Hyatt Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manage

Dear guest, Warm greetings from Grand Hyatt Hangzhou and thank you very much for taking the time to share your comments with us. Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location is greatly appreciated. Our hotel is indeed offering the fantastic overview of the famous West Lake, and you must not miss the music fountain at night. It is our honor to receive the praise of our service and we will be sure to share your generous feedback to the whole them. This praise will only serve to further motivate our associates as it demonstrates that their efforts are being recognized by our valued guests. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Grand Hyatt Hangzhou

Dear guest, We are terribly sorry that your stay with us wasn't as pleasant as we wish it should be. Please accept our apologies for the maintenance issues you experiences and for the noise caused. Your feedback and preferences are shared with the team, so as to be able to tailor your pleasant experience in your future visit. We look forward to welcoming you back to Hangzhou when your travels bring you back in our direction, when we will hopefully do a lot better.

Dear guest, Thank you very much for taking the time to share with us your feedback from your recent stay with us. We are terribly sorry that your stay with us wasn't as pleasant as we wish it should be. We have viewed your comments with our OTA colleagues, in an effort to ensure we better inform guests for the renovation, and kindly remind that you may find the notice after the room description part and thanks for your kindly understanding of the inconvenience cause to you. We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.

Dear guest, Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us. Please accept our apologies for the maintenance issues you experiences and for the inconvenience caused. Our team will be rectifying these issues as soon as possible. We greatly appreciate your feedback and are pleased to inform you that we are on an extensive renovation program of our facilities which will include our guestrooms. We plan to introduce our guests to these new facilities as soon as possible. Thank you once again for sharing your feedback with us and we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.

Dear Guest , Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to give us your feedback. We are delighted to read that you have enjoyed your stay with us, especially satisfied with our good location and warm service. and we do look forward to welcoming you back in the hopefully not too distant future!

Dear guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. We are glad to learn that you had a wonderful experience. We do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future.

Dear Guest , Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to give us your feedback. We are delighted to read that you have enjoyed your stay with us, especially the check-in experience as well as the our service and the hotel enviroment. and we do look forward to welcoming you back in the hopefully not too distant future!

Dear Mr. Gu, Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us. Please accept our apologies for the maintenance issues you experiences and for the inconvenience caused. Our team will be rectifying these issues as soon as possible. We greatly appreciate your feedback and are pleased to inform you that we will be soon be embarking on an extensive renovation program of our facilities which will include our guestrooms. We plan to introduce our guests to these new facilities in the third quarter of this year. As to the service problem you mentioned, we will try our best to improve and offer better experience to our valued guest like you. Mr. Gu, thank you once again for sharing your feedback with us and we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future. In the meantime, if I may be of any assistance, please do not hesitate to let me know. Best Regards Yolanda.qin Assistant Public Relation Manager Hyatt Regency Hangzhou

Dear Guest, Warm greetings from Hyatt Regency Hangzhou and thank you very much for taking the time to share your comments with us. Please accept our apologies for the maintenance issues you experiences and for the inconvenience caused. Our team will be rectifying these issues as soon as possible. We greatly appreciate your feedback and are pleased to inform you that we are already on an extensive renovation program of our facilities which will include our lobby. Thank you once again for sharing your feedback with us and we do hope to have the opportunity to welcome you back to Hyatt Regency Hangzhou in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou

Dear Guest, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel location and West Lake view are highly appreciated. Hope you have enjoyed your journey in our hotel. We do look forward to welcoming you back in the hopefully not too distant future. Best Regards, Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou

Dear Damon, Warm greetings from Hyatt Regency Hangzhou! Thank you very much for taking the time to share with us your feedback from your recent stay with us. Your kind words of praise for our hotel and most notably for the whole stay feeling is greatly appreciated. We were all delighted to learn that you enjoyed your stay with us and we do look forward to welcoming you back in the hopefully not too distant future. Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou

Dear Louis, Thank you for sharing your experience at Hyatt Regency Hangzhou. We are delighted you had an enjoyable stay however we are concerned to hear your thoughts on renovation. To ensure we continue to serve the needs of our valued guests, Hyatt Regency Hangzhou has commenced a renewal program of our facilities. All our services will be operational as normal during this time and our team will be on hand to ensure our guest experience impact is kept to a minimum. In terms of renovation notice, we will spread it throughout channels which may be applicable to avoid this will happen again. We are looking forward to welcoming you back in the near future! Yolanda Qin Assistant Public Relation Manager Hyatt Regency Hangzhou