This was one of my worst hotel experiences. My family arrived in the hotel and was given a room reeked of smoke. We immediately called and was given another room, which smelled funny. I couldn't figure out what it was. The next day, it was raining in Hangzhou and it was leaking water through the bay window. I then realized the funny smell in the room was mold. I was so mad and called the front desk. They changed us to another room which seems to be normal. Then our room card did not work for a period and we have to have someone come up to help us open the door. After all these drama, we planned to go out for food, the safety box stopped working and we called the hotel again. After 20 min, a repair guy was sent to the room, he clearly was a smoker and smelled bad. He told us the battery was bad and needed to be replaced and he would need to go get those. We wasted another 1 hour till all was fixed. So many drama. The hotel facility is in a bad situation, every piece was breaking down. The gym was in the basement with no view at all. One of the days the basement was rented out for an event with hundreds of people walking around while i was using the gym. One of our worst experiences by far.