Ratings based on 179 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Seattle

A disappointed stay with pool service received.

Posted 05-Apr-2015
Pros: location
Cons: front desk check-in service, facility maintenance, cleaning etc.
We arrived at 11 pm at night, but the front guy spent almost 30 minutes to just complete his work for our check-in. He was answering tons of other calls and bargaining with other online clients while he worked for us and kept us standing and waiting for him, we were tired by this extremely long check-in process. We requested a smoke-free room, but room smelled bad and bath sink almost clogged. The dirty water will stay while we were showering. This was a very disappointed stay we received. Please check again before you book this one next time.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

I was there on business,

Posted 30-Mar-2015
Pros: location
Cons: Meeting new arrivals
No one was at the door to collect my bags and the English at the desk was acceptable and the admission clerk was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 日本

観光には使い勝手がよいホテル

Posted 24-Mar-2015
フロントは英語も通じて、西湖、地下鉄の駅、エアポートリムジンの乗り場まで近く、使い勝手がよいホテルです。最近改装したようで、部屋もきれいでした。バスタブはなくシャワーのみ。最上階のレストランからは、ぎりぎり西湖が見えます。朝食(バイキング)も無難な感じでした。外国人慣れしているホテルとしておすすめします。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 台灣

地點好,離西湖近,地鐵公車都有,交通方便。

Posted 04-Feb-2015
地點好,可散步去西湖,附近商店與餐廳多,逛街也方便,櫃檯接待人員很禮貌與客氣,房間乾淨明亮,床睡得舒服,有去的話還會入住。
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Kobe,JAPAN

地下鉄駅から4分ぐらい

Posted 12-Jan-2015
西湖周辺にはホテルが多く迷いましたが。価格を考慮しこのホテルにしました。コスパは良好です。朝食を食べなかったので、その質は分かりません。西湖は見えなくても、歩いて5-6分ですから問題ありません。 すぐ隣に、大きなマッサージ店があります。次回は行ってみたいですね。
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Hong Kong

Nice service

Posted 12-Jan-2015
Pros: close to shopping mall and west lake within 10 minutes by walk
A bit noise because hotel are under some construction
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Very good, good location, comfortable room

Posted 11-Jan-2015 on Hotels.com
I stayed there 3 nights, Hotels.com had a good price on the rooms. The rooms were very adequate, clean, comfortable and from travelling around China, i'm very picky on the cleanliness of the bathroom especially the shower. Hua Chen had a good clean bathroom, nice size shower, good water pressure. There was a bit of sewer smell from the drains but this is common in China, just flush some water down and it goes away. Room size was good, I had a king size bed, also they have windows you can open and slide a flyscreen across, this is good because many hotels keep you stuck in the AC all the time. Staff were very helpful, many could converse in English for all the regular hotel things you need them to do. I even checked in at 10pm and there wasn't a problem. Those other reviewers are wrong when they said they couldn't speak English, they probably had a terrible accent that even fluent speakers would have trouble understanding. The girl in the business centre was able to book all of my long range train tickets and plans around the West Lake no problem, even got the tickets delivered to the hotel. There's a self service washing machine on the 3rd floor that even dries your clothes, 3hrs wash and dry which was very helpful. Breakfast wasn't included but no problem, there's a food street just around the corner. Location is good, literally 10min walk you can get to the West Lake and the subway in the same spot. Yes I would stay there again.
4 out of 5
Recommended
for Couples
by DIfrom 青岛

超级方便的酒店,机场,火车站,西湖都很方便

Posted 06-Jan-2015 on Hotels.com
酒店位置很不错,到西湖边只要10分钟,而且离龙翔路地铁站也很近,飞机场坐机场大巴也是直达,以后还要住这里。 房间进去稍微有点味道,其他都还可以。
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chris m

Not too bad location

Posted 02-Jan-2015
Hotel staff is great. Hassle free experience and clean rooms. 10 minute walk to Xihu and the shopping areas.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 日本

便利です

Posted 22-Dec-2014
Pros: 立地
Cons: 特に無し
Location: 西湖、徒歩10分位
地下鉄駅まで徒歩5分位で、西湖にも近く、徒歩圏内に料理店も多く便利な立地です。 部屋は清潔感もありビジネスでは十分だと思います