Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
92% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

不整潔, 不會再到訪

Posted 04-May-2015
雖然離鬧市很近, 步行去西湖也大約10-15分鐘, 晚上11點附近還有餐廳,服務態度也不錯。 但是酒店很舊, 進第一房, 騙我們不是尾房就算了, 房間根本沒收拾好, 地下留下一隻鞋子, 把我們都嚇壞了, 感覺房間有不乾淨的感覺,立刻要求換房。 服務員也態度好好的答應, 換了第二間, 問清楚是不是尾房, 才說這個價格的房全都是尾房(那第一次為什麼要騙我們?!) 第2間才感覺好一點。 還有, 為什麼睡在床子稍稍一轉身, 整張床子很搖。 價格又不是特別便宜,這是我住了這麼多酒店, 最差的一間, 不乾淨就算了, 床也不好, 不推薦!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 日本滋賀県

西湖が近くて、飲食街も近くて便利なホテル

Posted 29-Apr-2015
部屋も綺麗で、果物のサービスもあって気に入りました。 杭州へまた来ることがあれば、このホテルを利用しようと思っています。
2 out of 5
by A verified travellerfrom Singapore

Posted 28-Apr-2015
Pros: Location is relatively good.
Cons: Train the staff
Location: Location is relatively near to West Lake and shopping mall.
Hotel staff were not courteous. When I asked for directions, they only gave very rough answers such as turn left and walk down the road.
2 out of 5
by A verified travellerfrom Seattle

A disappointed stay with pool service received.

Posted 05-Apr-2015
Pros: location
Cons: front desk check-in service, facility maintenance, cleaning etc.
We arrived at 11 pm at night, but the front guy spent almost 30 minutes to just complete his work for our check-in. He was answering tons of other calls and bargaining with other online clients while he worked for us and kept us standing and waiting for him, we were tired by this extremely long check-in process. We requested a smoke-free room, but room smelled bad and bath sink almost clogged. The dirty water will stay while we were showering. This was a very disappointed stay we received. Please check again before you book this one next time.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

I was there on business,

Posted 30-Mar-2015
Pros: location
Cons: Meeting new arrivals
No one was at the door to collect my bags and the English at the desk was acceptable and the admission clerk was very friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 日本

観光には使い勝手がよいホテル

Posted 24-Mar-2015
フロントは英語も通じて、西湖、地下鉄の駅、エアポートリムジンの乗り場まで近く、使い勝手がよいホテルです。最近改装したようで、部屋もきれいでした。バスタブはなくシャワーのみ。最上階のレストランからは、ぎりぎり西湖が見えます。朝食(バイキング)も無難な感じでした。外国人慣れしているホテルとしておすすめします。
3 out of 5
Recommended
for Families
by TESHUNfrom 台灣高雄

客房面積小了一點

Posted 20-Feb-2015 on Hotels.com
飯店位置佳,客房清潔無霉味,飯店設施稍嫌不足,交通便利,購物方便
4 out of 5
Recommended
for Business Travellers
by LIMfrom Malaysia

4 Star Stay

Posted 16-Feb-2015 on Hotels.com
4 Star stay, room abit small, overall was okay
4 out of 5
Recommended
for Families
by bee bee

This traveller left a rating score only Posted 05-Feb-2015 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travellerfrom 台灣

地點好,離西湖近,地鐵公車都有,交通方便。

Posted 04-Feb-2015
地點好,可散步去西湖,附近商店與餐廳多,逛街也方便,櫃檯接待人員很禮貌與客氣,房間乾淨明亮,床睡得舒服,有去的話還會入住。