Lounge

Reviews of The White Horse Hotel, Romsey, Hampshire

4 out of 5
The White Horse Hotel, Romsey, Hampshire
Market Place, Hampshire, Romsey, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 326 out of 483 reviews" "
Rating 8 - Good. 126 out of 483 reviews" "
Rating 6 - Okay. 23 out of 483 reviews" "
Rating 4 - Poor. 3 out of 483 reviews" "
Rating 2 - Terrible. 5 out of 483 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position in town centre
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have used this room previously because we like it! Staff and facilities excellent.
Stayed 2 nights in Mar 2024
Response from The White Horse Hotel on 21 Mar 2024
Many thanks for your lovely comments. We are so pleased you enjoyed your stay at The White Horse Hotel. We look forward to welcoming you back in the future.Kind regards,The White Horse Team

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Great little hotel in the heart of Romsey will lots to do and plenty of shopping!
Stayed 4 nights in Mar 2024
Response from The White Horse Hotel on 21 Mar 2024
We are so pleased you enjoyed your stay at The White Horse Hotel. We look forward to welcoming you back in the future.Kind regards,The White Horse Team

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our stay and the hotel's attitude. One small criticism, we wish the restaurant would use less salt in the preparation of their dishes.
Stayed 1 night in Mar 2024
Response from White horse on 15 Mar 2024
Thank you. We are glad you enjoyed your stay and your comments have been noted.

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique, tudor building , with beautiful decor. Staff were pleasant and very helpful . Thoughtful gestures, ' welcome note , wishing you a pleasant stay ' Restaurant doesnt open on a monday , but a recommendation was given , which was also excellent..
Stayed 2 nights in Feb 2024
Response from White horse on 29 Feb 2024
Thank you for taking the time to let us know your thoughts. We hope we get to welcome you back again!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew the White Horse because I used to live in Romsey but never stayed there before. It's been up and down over the years and this is definitely an up time. Very welcoming, very friendly. All clean and well appointed. We asked for a child bed in the room which was ready when we arrived. The mattress was worn and very uncomfortable. Spoke to reception in the morning and it was being changed by the time I got back to the room.
Stayed 4 nights in Feb 2024
Response from White horse on 25 Feb 2024
Thank you for such a great review!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff, lovely rooms. I was just unlucky that the quilt in my single bed was thinner that the one on my husbands bed so I was cold.
Stayed 1 night in Feb 2024
Response from White horse on 21 Feb 2024
Thank you

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of Romsey.. Lots of lovely nooks & crannies to sit & relax with a drink, a book or friends. Cosy bar area. Staff all lovely very cheerful & helpful. The thing that let it down for us was the food. A good menu with such promise but unfortunately not executed very well and the cooked breakfast was also disappointing. We would stay again but eat elsewhere.
Stayed 1 night in Feb 2024
Response from White horse on 21 Feb 2024
Thank you

10/10 Excellent

Lesley

Travelled with family
Lovely property well presented rooms
Stayed 1 night in Feb 2024
Response from White horse on 21 Feb 2024
Thank you

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous to spend the night in such history, I was hoping for ghosts. Lovely staff, perfectly located in Romsey. Very comfortable beds and rooms, great water pressure. Very clean. A real treat
Stayed 1 night in Dec 2023
Response from White horse on 19 Feb 2024
FANTASTIC! We are glad you enjoyed your stay!

10/10 Excellent

Kelvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with friendly staff.
Stayed 1 night in Dec 2023
Response from White horse on 21 Feb 2024
Thank you

10/10 Excellent

Joy

Stayed 1 night in Dec 2023
Response from White horse on 21 Feb 2024
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We had a lovely stay, reception were very friendly and welcomjng and offered great assistance getting bags to the room and setting up the cot bed. Restaurant and bar staff were also very welcoming and professional and food and drink were delicious. We will definitely be booking again
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS! Highly recommended.
We spent 2 nights in the suite which was huge and very comfortable. We also ate at the restaurant and the food was really good, one of the best scallop dishes ever. All the staff were just wonderful, and the hotel is just charming. A great location too. This is one of the nicest hotels I have ever stayed at and the prices were very reasonable. I wish there had been a fridge in the suite, plenty of room for one, and the toilet was a bit tricky to flush, but we understand this is a very old building so not perfect plumbing. These are very minor issues, and I would still rate this hotel 10 out of 10. Can't wait to visit again.
Stayed 1 night in Dec 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very pleasant historical building. Room 106 was cosy and lovely bathroom. View from window isn’t beautiful but we didn’t mind. TV wasn’t working properly but we didn’t really want to watch it on this occasion. We chose not to have breakfast but we could really smell it when we had the window open in the morning.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Kevan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Another great stay at The White Horse! Exceptionally clean, quiet, beautiful bar and lounges. Town is quaint and it has an Abbey and river too! Book the Penthouse if you can!! We got a complimentary late check it was much appreciated THANK YOU!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Characterful
Full of character. Friendly staff.
Stayed 1 night in Dec 2023
Response from The White Horse on 5 Dec 2023
Many thanks for your kind review.Kind regards,The White Horse Hotel

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in a beautiful market town
Stayed 1 night in Nov 2023
Response from The White Horse on 4 Dec 2023
Thank you

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The White Horse on 4 Dec 2023
Thank you

10/10 Excellent

SALLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient service
Stayed 2 nights in Nov 2023
Response from The White Horse on 22 Nov 2023
Thank you!

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away for work
Really great reception from staff on arrival and leaving, really comfortable room which had an addition seat/chair than just bed to sit on. There was also a radio in the room. I requested deacf tea and coffee for the room and that was provided. Nice bathroom. Wifi in room good as well as TV in room.There is no on site parking at this hotel, however the car parks in Romsey do not charge after 4pm until 8am the next day and there are 2 within 5-10 minute walk of hotel.
Stayed 1 night in Nov 2023
Response from White horse on 22 Nov 2023
Thank you for your feedback. We are happy you enjoyed your stay with us!

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023
Response from The White Horse on 19 Nov 2023
Thank you

10/10 Excellent

Jason

Stayed 1 night in Nov 2023
Response from The White Horse on 12 Nov 2023
Thank you!

10/10 Excellent

Kenneth

Liked: Staff & service, property conditions & facilities, room comfort
The staff were very helpful to us two octogenarians. All our needs were met.
Stayed 2 nights in Nov 2023
Response from The White Horse on 9 Nov 2023
Wow! Thank you and we hope to see you back again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The White Horse on 8 Nov 2023
Thank you!

10/10 Excellent

Nikki

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from The White Horse on 8 Nov 2023
Thank you!

10/10 Excellent

Dinah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and friendly staff
Stayed 4 nights in Oct 2023
Response from The White Horse on 1 Nov 2023
Wow! Thank you so much!

10/10 Excellent

Bev

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation and hotel were beautiful. We dined in at the food was lovely and all staff were helpful. Would recommend the property.
Response from The White Horse on 22 Oct 2023
Thank you so much for your lovely feedback!

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The White Horse on 20 Oct 2023
Thank you

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in Sonia, on reception was very polite, efficient and friendly. The food in the bar was superb, and again the bar staff were friendly and welcoming. The room, although “cosy” was clean and comfortable and we had a fab night sleep
Stayed 1 night in Sep 2023
Response from The White Horse on 1 Oct 2023
Thank you so much for your lovely review.We hope to see you again in the future.Many thanks,The White Horse Hotel

8/10 Good

Peter

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The White Horse on 30 Sept 2023
Thank you!

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Romsey
Lovely hotel with a great bar and restaurant.
Stayed 1 night in Sep 2023
Response from The White Horse on 29 Sept 2023
Hi,Thankyou for your kind review. We are delighted that you enjoyed your stay and hope to see you again soon.Kind regards The Team at The White Horse

10/10 Excellent

Ruzdi

Stayed 1 night in Sep 2023
Response from The White Horse on 6 Oct 2023
Thank you!

10/10 Excellent

Sue

Liked: Amenities
The reception staff, both day and overnight, were exceptionally kind and helpful. I wouldn’t hesitate to stay at the White Horse again.
Stayed 1 night in Sep 2023
Response from The White Horse on 15 Sept 2023
Many thanks for your kind review.We look forward to seeing you in the future.

8/10 Good

Sean

Stayed 1 night in Sep 2023
Response from The White Horse on 13 Sept 2023
Many thanks.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in a lovely hotel .
Very lovely room, the staff were very caring and kind ensuring that we had two fans for our room during the heat wave . The breakfast was excellent and location perfect . The carpark was a 5 minute walk from the hotel. A very enjoyable stay and I would recommend this hotel to others .
Stayed 2 nights in Sep 2023
Response from The White Horse on 13 Sept 2023
Many thanks for your kind review.We hope to see you again.

8/10 Good

ANGEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy bien ubicado, excelente personal.lo único en contra es que no tiene A/C
Stayed 1 night in Sep 2023
Response from The White Horse on 13 Sept 2023
Many thanks for your review. Due to the hotel being a listed building, sadly AC cannot go into every room. We do hope you visit again soon. Many thanks.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Generally disappointing,
We were attending a family wedding in a nearby village. Trying to book the restaurant in advance for a meal the night before the wedding was almost impossible. The online booking system is terrible and nobody answers the phone in either hotel or restaurant. Gave up the meal. Communication with staff was not good and the extractor fan was hanging out in one room. Otherwise clean and comfortable, but not really the expected standard. Generally disappointing.
Stayed 2 nights in Sep 2023
Response from The White Horse on 13 Sept 2023
Many thanks for your review.We take on board your comments and we will try to rectify issues moving forward.Many thanks.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at the White Horse for the comfort, good quality food and excellent staff who are always very friendly and helpful and make you welcome.
Stayed 2 nights in Sep 2023
Response from The White Horse on 11 Sept 2023
Thanks for staying with us. We appreciate your lovely feedback!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were excellent. Ww were allowed to pre order our evening meal over the phone whilst still driving to the hotel so that we didn't miss the last kitchen order time. The food was excellent as was the service. The room was air conditioned and ore cooled on arrival
Stayed 1 night in Sep 2023
Response from The White Horse on 11 Sept 2023
Many thanks for the lovely review/feedback.We hope to see you back at The White Horse Hotel in the future.

8/10 Good

john

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms
Lovely little rooms (cosy) in the hotel part- very clean and comfortable. Felt the check in process was very drawn out and patronising to be honest- didn't need to take so long. Food was very good, lovely patio area to sit out on. Parking is actually directly behind the hotel albeit a loop drive to find it- but very helpful.
Stayed 1 night in Sep 2023
Response from The White Horse on 7 Sept 2023
Thank you

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
White Horse Hotel Romsey. Great Stay for us!
We Stayed at the White horse Hotel, for our wedding anniversary for four nights, from August 29th - September 2nd. We didn't get the type of room we wished for, due to not booking early enough. nonetheless, the room we were allocated was really, really nice. Clean, spacious and more than comfortable. Check-in was quick and easy, and the reception staff gave us a quick tour of the hotel, and took us to our room, which was a nice touch. Bar and restaurant staff, and hotel mstaff all round are very nice, friendly and do a great job. Breakfast (vegetarian for us) is excellent, as is the evening dinner. Great choices for veggies.We ate in the restaurant three nights out of four. The food is first class, and reasonably priced! All round this is a great hotel in a nice village within less that 20-30 mins to a number of lovely New Forest walks. We don't normally do reviews but we wanted to do so this time in part to say a big thanks to the hotel for a lovely stay. Frank and Paula Darlington
Stayed 4 nights in Aug 2023
Response from The White Horse on 7 Sept 2023
Thank you so much for taking the time to let us know your thoughts!

8/10 Good

Lawrence

Stayed 1 night in Sep 2023
Response from The White Horse on 5 Sept 2023
Thank you for your review.

8/10 Good

robert

Stayed 3 nights in Aug 2023
Response from The White Horse on 4 Sept 2023
Thank you

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay
Only overnight with our eight year old grandaughter. Loft room not suitable for my disabled husband but was only room available that slept 3. Ate in restaurant service excellent food mixed. Overall staff very friendly and helpful
Stayed 1 night in Aug 2023
Response from The White Horse on 4 Sept 2023
Thank you

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly staff, lovely Hotel
Stayed 1 night in Aug 2023
Response from The White Horse on 31 Aug 2023
Thank you!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable pleasant hotel
Very enjoyable with a comfortable room. Eat dinner in the restaurant. Menu seemed a little limited and not all wines on the list were available. Overall, quite expensive for what we had. However, breakfast was excellent quality and very good value.
Stayed 1 night in Aug 2023
Response from The White Horse on 31 Aug 2023
Thank you for taking the time to provide feedback! It is much appreciated!

8/10 Good

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here, it's the best hotel we have stayed in in Romsey. The only grievance we really had was the noise outside our window at 7am as we over looked the beer garden and the back alley bins etc
Stayed 2 nights in Aug 2023
Response from The White Horse on 31 Aug 2023
Thank you for taking the time to provide feedback! It is much appreciated!