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Reviews of New Park Manor

3 out of 5
New Park Manor
Lyndhurst Road, New Forest, Brockenhurst, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 83 out of 173 reviews" "
Rating 8 - Good. 60 out of 173 reviews" "
Rating 6 - Okay. 20 out of 173 reviews" "
Rating 4 - Poor. 7 out of 173 reviews" "
Rating 2 - Terrible. 3 out of 173 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were perfect; so lovely and friendly. The food and drinks were incredible. But...the building is tired. The decor needs a revamp and the fixtures and fittings are in need of modernising. It's a real shame, because the staff are doing so much right, but the building itself needs a lot of investment.
Stayed 2 nights in Dec 2023

2/10 Terrible

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff attirude A bit scruffy in the approach to the front of the hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Emma

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay room relaxing, great amenities. Spa fantastic. Staff friendly, welcoming and attentive. Breakfast great choice. Would recommend to others.
Stayed 2 nights in Oct 2023

6/10 Okay

robert

Travelled with family
Liked: Cleanliness
Good for small kids but needs work
This hotel is in an amazing location and has great grounds and facilities, but is let down by a couple of factors: - It’s a family hotel which has as a main selling point free childcare. This childcare wasn’t available when we checked in. It seems this is pretty regular. The childcare facility doesn’t have enough staff to cope with demand. As we went there as a family and wanted some time, this was key. We were eventually given some childcare, not at the time we wanted though, because of a cancellation. If you are going for the childcare BOOK IT AT THE SAME TIME AS THE ROOM. Same goes for the spa. Not enough staff, so no availability at all. - The hotel itself is tired. It needs a revamp. Loose fixtures and fittings, tired decor. An overhaul is needed if it wants to call itself a luxury hotel. However, I would recommend for families with small children as the whole thing is set up for them. Just book everything in advance.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
As it was the only room left on the day of our trip we booked the smallest room the hotel had to offer. The room was indeed small but made even smaller with a large air con unit in it. The room did need air con but a smaller version would have been better. We found our bed uncomfortable and so springy that if one of us moved so did the other. The kettle in the room was a little temperamental as it didn’t always boil. Our room also lacked white sugar and I’m sure if we had asked the staff would have got us some but we didn’t realise until we got back from our night out. Not sure if the tv should have had a remote but ours didn’t. The hotel it’s self was lovely and the facilities excellent, ruined only by ignorant guest reserving sun beds by the pool and being nowhere in sight. Breakfast was excellent and all the staff were friendly and helpful.
Stayed 1 night in Aug 2023

6/10 Okay

Donna

Outside/inside pools were good. Hotel carpet needed hoovering although room was clean and bed was comfortable. Breakfast was good but service a bit slow and tables were left cluttered and messy for a long time after diners had left. The main problem was that the hot/cold indicators were missing/had fallen off of the shower which meant that I scalded my hand testing which was which - the water was VERY hot and if it had been a child or elderly person it would have been very dangerous. It was reported to reception who said they would ask a maintenance person to gave a look.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable trip.
The hotel was really lovely. Great breakfast, really enjoyable spa overlooking a horse paddock. And quiet. Room was a little warm but overall great value for what you pay! Highly recommended
Stayed 2 nights in Jun 2023

8/10 Good

Roger, Teddington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very pleasant stay in the forest
Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Stayed 1 night in Jun 2023

10/10 Excellent

paulina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really nice stay .
Stayed 2 nights in May 2023

8/10 Good

Helen

Stayed 1 night in Apr 2023

8/10 Good

Cher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely room & breakfast staff were friendly and helpful. Only downside was evening food in restaurant (expensive and not the best)
Stayed 2 nights in Mar 2023

10/10 Excellent

Lisa

Stayed 1 night in Feb 2023

8/10 Good

Tony

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely New Forest view from the bedroom window. Very dog friendly. The young ish staff were a credit to the hotel. Friendly, attentive and nothing was too much trouble.
Stayed 1 night in Feb 2023

10/10 Excellent

Spencer

Stayed 1 night in Dec 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
A fabulous family friendly hotel with something for everyone. As soon as we arrived we felt welcomed, the lady who greeted us couldn’t have been more helpful. We have two children under 10, they both had plenty to do with outdoor space featuring climbing facilities, a football goal, along with other outdoor activities. The kids cinema/play room is a master stroke, connecting to the children's restaurant which allowed children to eat first before we adults had our own time to relax and eat whilst the children played. The hotel grounds are picturesque and the spa/swimming pool overlooking the paddocks is simply stunning. To top it off we discovered this hotel is part of a chain with others alike around the country. Highly recommended.
Stayed 1 night in Oct 2022

10/10 Excellent

Russell

Stayed 1 night in Sep 2022
Response from The Hotel Team on 27 Sept 2022
Dear Russell,Thank you for taking the time to leave a review of your recant stay at The New Park Manor Hotel.We are delighted to see that you gave us a ten out of ten rating. We do look forward to welcoming you back to the hotel againKind Regards

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from The Hotel Team on 25 Sept 2022
Dear Jane,Thank you for taking the time to leave a review of your recant stay at The New Park Manor Hotel.We are glad to read that overall you had a good stay with us and we hope to welcome you back again soon Kind Regards

10/10 Excellent

Bethany

Stayed 1 night in Sep 2022
Response from The Hotel Team on 25 Sept 2022
Dear Bethany,Thank you for taking the time to leave a review of your recant stay at The New Park Manor Hotel. We are delighted to read that you gave us a ten out of ten.We look forward to seeing you again soon Kind Regards

8/10 Good

Jean

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022
Response from The Hotel Team on 19 Sept 2022
Dear Jean,Thank you for taking the time to leave a review of your recant stay at the New Park Manor Hotel.We are glad that overall you had a good stay with us and we look forward to welcoming you back again.Kind Regards

10/10 Excellent

Trevor

Stayed 2 nights in Jul 2022
Response from The Hotel Team on 7 Sept 2022
Dear Trevor,Thank you for your review of your stay with us at The New Park Manor Hotel. We are glad to see that you had a great stay with us.We Look forward to welcoming you back again in the future.Kind Regards

10/10 Excellent

C

Travelled with family
Liked: Property conditions & facilities
What a great little gem of a hotel!
Stayed 2 nights in Jul 2022

8/10 Good

Danielle

Stayed 1 night in Jul 2022

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful, they really went out there way. Can’t wait to stay there again!
Stayed 1 night in May 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely hotel. Excellent staff. Room and bathroom was quite large and facilities in general were in good order - spa very nice and clean. Restaurant food and drinks in particular felt over priced unfortunately. Very good again but really not worth the money - my recommendation would be to take a short walk to Brockenhurst for some excellent venues (unless it is chucking it down)!
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, location, facilities etc we would definitely stay again only put off is children and having children’s stuff all over lawns etc but that’s our choice
Stayed 1 night in Jun 2021

8/10 Good

JANIS

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
FAMILY
Stayed 2 nights in Aug 2020

8/10 Good

Ido

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spa and staff excellent Child’s bed which was put into room wasn’t great
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Susie at Reservations on 12 Feb 2020
Thank you for staying with us and for providing feedback. We hope to welcome you back in the not too distant future. Many thanks Reservations

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, good amenities for children. Personally, wouldn't call it luxury however does live up to 3stars. Food was unexpectedly good - would choose to stay again
Stayed 2 nights in Dec 2019
Response from Reservations Team on 27 Dec 2019
Thank you for your feedback while staying at New Park Manor. We hope to welcome you back in the future.

8/10 Good

Vicky

Stayed 1 night in Dec 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reservations Team on 18 Dec 2019
Thank you for your stay at New Park Manor. We hope to welcome you back in the near future.

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
A lovely hotel for a couples weekend getaway with the dogs. Set in lovely grounds and near the quaint Brockenhurst village with Ponies and Donkeys roaming freely. Spa facilities are good. Breakfast could have been better, very basic but can have what you want.
Stayed 3 nights in Nov 2019
Response from Reservations Team on 27 Nov 2019
Thank you for your feedback after staying at New Park Manor. We hope to welcome you back in the near future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
I love the setting and it is family friendly. But service is quite slack, with a Sense of nothing being urgent. The front desk although friendly had very little information on local cycle routes despite saying so in the information pack.
Stayed 1 night in Oct 2019
Response from Reservations Team on 30 Oct 2019
Thank you for your feedback after staying at New Park Manor. We hope to welcome you back in the future.

6/10 Okay

Marcus

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Reservations Team on 30 Oct 2019
Thank you for your feedback after staying at New Park Manor. We hope to welcome you back in the future.

10/10 Excellent

Steven N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Reservations Team on 30 Oct 2019
Thank you for your feedback after staying at New Park Manor. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
What an amazing find! Tucked away half a mile off the road between Brockenhurst and Lyndhurst, this hotel offered the perfect retreat for a couple of days. Fabulous spa, and 25m pool which I had to myself for a while in the morning. Sunbathed in the hot tub on the deck. Bliss!
Stayed 2 nights in Sep 2019
Response from Reservations Team on 30 Oct 2019
Thank you for your feedback after staying at New Park Manor. We hope to welcome you back in the future.

6/10 Okay

Carole

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel for children. So many great facilities and things for kids to do. The only negative is all doors are very creaky so when kids are asleep it was quite annoying. Other than that I couldn’t fault the hotel.
Stayed 1 night in Sep 2019
Response from Reservations Team on 26 Sept 2019
Thank you for your recent feedback from staying at New Park Manor. We hope to welcome you back in the near future.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
The rooms are a little tired with water stains on ceiling, but the attention to other details like toys in the room. Biscuits being left for my child is excellent. All staff are so friendly. The Den is amazing and the food is yummy. I’ve stayed four times in the last 2 years and would not stay anywhere else now.
Stayed 1 night in Sep 2019
Response from Reservations Team on 26 Sept 2019
Thank you for your recent feedback from staying at New Park Manor. We hope to welcome you back in the near future.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful Good food Good bar staff Comfy bed
Stayed 1 night in Sep 2019
Response from Reservations on 12 Sept 2019
Dear Guest, Thank you for your kind feedback. We look forward to welcoming you back to the hotel in the not to distant future.

8/10 Good

H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, but not for couples
Lovely place, but couples be aware; way too many screaming children all over the place. This is classified as a “family” hotel, but should really be classified as a childrens playground. If you are a couple, avoid this hotel at all cost. Hotel is lovely though.
Stayed 1 night in Aug 2019
Response from Reservations on 12 Sept 2019
Dear Guest, Thank you for your feedback. We do welcome a range of clients to our hotel. Peak Periods will see an increase of children, However we try to cater to all guests needs and value you comments. Kind Regards,