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Reviews of Mercure Southampton Centre Dolphin Hotel

3 out of 5
Mercure Southampton Centre Dolphin Hotel
34-35 High Street, Southampton, England

Reviews

7.0

Good

Rating 10 - Excellent. 206 out of 1000 reviews" "
Rating 8 - Good. 355 out of 1000 reviews" "
Rating 6 - Okay. 239 out of 1000 reviews" "
Rating 4 - Poor. 114 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Johnny

Stayed 1 night in Jun 2023

2/10 Terrible

Nathan

Disliked: Cleanliness, property conditions & facilities
Had booked 2 nights (28th, 29thOct) in a double room. Arrived on the evening of the 28th to be told they had no available double rooms, despite the fact i had paid almost a month in advance. Was informed they could put me up in a double room in the hotel next door for the first night, then return to my original hotel for the second night. When I declined this as i did not want to have to move between hotels, i was offered a twin room which I begrudgingly accepted. Upon entering the room i discovered two single beds, one of which i was reluctant to consider using as the wall mounted headboard was only secured at the top and i did mot want to risk it falling on me during the night. The bathroom ceiling was covered in black mould spots. The window frame rattled whenever there was a light breeze which made getting sleep difficult. The breakfast was reasonable and the staff were polite enough. Sadly those two things in no way make up for what was a massively disappointing experience. Based on my experience i would certainly NOT recommend this particular hotel.
Stayed 2 nights in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Dear Nathan,Please accept my apologies for the inconvenience caused. Kind regards,

6/10 Okay

Michael

Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

10/10 Excellent

Melissa

Stayed 1 night in Oct 2022

10/10 Excellent

gwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

8/10 Good

Andrew

Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

6/10 Okay

Leah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff told us when we arrived that they had a plumbing issue and could not offer us a room. They arranged a cab to pick us up and take us to another hotel which cost about 30 pounds more per night. The Mercure paid for the cab ride and the extra cost of the hotel. They also offered us beverages in the cozy bar while we waited for the cab. We were impressed by the excellent service.
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

8/10 Good

Forbes

Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

10/10 Excellent

Denise

Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

6/10 Okay

Susan

Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely weekend stay
Staff were excellent and friendly yet remained professional at all times
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 1 Nov 2022
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was cleaned every day, along with the bedding and towels when required extras, the bed was nicely made by the staff. Bar staff were excellent, nice selection of gins
Stayed 2 nights in Oct 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from GM at The Dolphin on 18 Oct 2022
Dear Jacqueline,thank you for your feedback. Kind regards,

2/10 Terrible

Gabrielle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 18 Oct 2022
Dear Gabrielle,thank you for your feedback. Kind regards,

8/10 Good

Shan

Stayed 2 nights in Oct 2022
Response from GM at The Dolphin on 18 Oct 2022
Dear Shan,thank you for your feedback. Kind regards,

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I forgot a pair of jeans which fell off the hanger in wardrobe rang back 3 times but no they have been pinched disgusting from a big hotel like that
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 11 Oct 2022
Dear Andrew,What jeans were they and what size? I will have a look in our lost and found department.

2/10 Terrible

Carmen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The reservation was all wrong. They were full when I booked so instead of honoring a refund, they just kept our money anyway. I hope they didn’t double sell our room since that is NOT when we wanted booked. What a rip-off! I will never forget this nor will I forgive Expedia for allowing this to happen.
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 18 Oct 2022
Dear Carmen,please accept my apology for what has happened. Kind regards,

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staff. Room clean and comfortable, area not so nice.
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 11 Oct 2022
Dear Kerry,Thank you for the great feedback. Kind regards,

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with good staff
Staff at reception were very helpful. It's an older, historic place , a little tired, but overall fine.
Stayed 2 nights in Oct 2022
Response from GM at The Dolphin on 11 Oct 2022
Dear Louise,thank you for your feedback. I have passed it on the teams.Kind regards,

6/10 Okay

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You might end up in Student Halls
This is a great location for anything you are doing in Southampton. We have stayed twicw within the last two weeks. First time all fine, second time in Room 23 with Students having a lste night early morning party in 21.i understand using spare rooms for student accommodation is revenue for the Hotel but at least try to keep regulsr guests who want ti sleep away from them. Breakfast is good but hard fried eggs are not appealing
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 11 Oct 2022
Dear Steven,Thank you for your feedback. Please accept my apologies for the noise. It has been actioned to prevent it from happening again. Kind regards,

6/10 Okay

Alan

Stayed 1 night in Oct 2022

6/10 Okay

Victoria

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff are super friendly and cannot do enough for you. I have stayed at this hotel many times as I like the staff, the location and car parking. The hotel room was very noisy, I was on the ground floor and could hear people outside on their phones, the windows didnt shut properly and there was no room service (there has been in the past)
Stayed 2 nights in Oct 2022
Response from GM at The Dolphin on 11 Oct 2022
Dear Victoria,Thank you for your feedback. I have informed our maintenance team to have a look at the window in that room. Kind regards,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel
Very nice hotel in the centre of Southampton. Convenient for the cruise terminals and places to look round and eat. Finding entrance to car park a challenge. Suggest you phone the hotel in advance to get the precise sat nav location.
Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 11 Oct 2022
Dear David,Thank you for your feedback. We are looking at ways to communicate the parking entrance. Kind regards,

6/10 Okay

Natasha

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Central location ,lobby & bar area clean & tidy but room although generally clean smelt damp & the decor in the bathroom could be improved peeling plaster on ceiling & could do with painting.
Stayed 1 night in Oct 2022
Response from Reception Team on 2 Oct 2022
Dear Natasha, Thank you for your feedback. The hotel is currently under going some renovations. Sorry for the inconvenience this may have caused you.

2/10 Terrible

Samantha

Stayed 1 night in Oct 2022
Response from GM at The Dolphin on 3 Oct 2022
Dear Samantha, Thank you for your feedback and please accept my apologies for the inconvenience caused.Kind regards,

10/10 Excellent

Kerry

Stayed 1 night in Sep 2022
Response from GM at The Dolphin on 2 Oct 2022
Thank you for the kind feedback.

6/10 Okay

James

Business traveller
Disliked: Cleanliness, property conditions & facilities
Not as good as it has been
I ha to cut my stay short but I was no impressed by the room.The bedside lights appeared not to work; the carpet was damaged near the door; the cold water ran warm at first; it was very noisy until quite late at night. I have been an infrequent visitor to the hotel since the mid-1970s and seen it in many incarnations. This was far from the best.
Stayed 2 nights in Sep 2022
Response from GM at The Dolphin on 2 Oct 2022
Dear James, Thank you for your feedback. We are currently in the process of refurbishment and improving the hotel. Please accept my apologies for the inconvenience caused.

6/10 Okay

Bojan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from GM at The Dolphin on 2 Oct 2022
Thank you for your feedback.

10/10 Excellent

Curtis

Stayed 1 night in Sep 2022
Response from GM at The Dolphin on 22 Sept 2022
Dear Curtis,thank you for your great feedback.

2/10 Terrible

Carl

Stayed 1 night in Sep 2022
Response from GM at The Dolphin on 22 Sept 2022
Dear Carl,Please accept my apologies for the inconvenience we caused.

2/10 Terrible

Angie

Stayed 1 night in Sep 2022
Response from GM at The Dolphin on 22 Sept 2022
Dear Angie,Please accept my apologies for the inconvenience we caused.

8/10 Good

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from GM at The Dolphin on 22 Sept 2022
Dear Paul,Thank you for your great feedback. Kind regard

8/10 Good

Sean

Stayed 1 night in Sep 2022
Response from GM at The Dolphin on 22 Sept 2022
Dea Sean,thank you for your great feedback. Kind regards,

2/10 Terrible

Nicola

Stayed 2 nights in Aug 2022
Response from GM at The Dolphin on 22 Sept 2022
Dear Nicola,Please accept my apologies for the inconvenience we caused.

10/10 Excellent

Paula

Stayed 1 night in Aug 2022
Response from GM at The Dolphin on 25 Aug 2022
Dear Paula,Thank you for the great feedback. Kind regards.

6/10 Okay

Sharon

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Despite booking a Privileged room, the room was very much of standard quality. It was not very clean, the toilet system was broken you had to put your finger in the hole to flush the toilet very unhygienic. Only one English tea bag which we only saw on when we got up on the Sunday morning. The coffee sachets we of poor quality. The bath had a chip out of it and hand rail to help people using the shower, no anti slip. TV kept going off. So you can see we did not have a very good stay with the hotel. It’s not somewhere I would boom again. Plus side it’s close to the city centre. A very disappointing visit and certainly not worth the £203. I paid!
Stayed 1 night in Aug 2022
Response from GM at The Dolphin on 25 Aug 2022
Dear Sharon,Thank you for the feedback. Please accept my apologies for the inconvenience caused.Kind regards.

4/10 Poor

david

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed again!
Dressing gown and hangers just thrown in wardrobe rail missing
Stains all over carpet
Cobwebs and dust on curtains from fan
Rust on bathroom mirror
Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking difficult to find without a map.
Stayed 1 night in Aug 2022
Response from Michael on 20 Aug 2022
Thank you for you review! We do have a map on the front of the hotel with directions to the parking area.

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm not really sure where to start, the hotel is nothing more than a budget hotel at very best and we paid £177.00 per night, on arrival into the Reception we were quite pleased, we then went to room 127, oh my god is all I can say, I was actually in shock I had to sit on the bed, so claustrophobic and the smallest room I have ever seen. It was my birthday weekend and was instantly upset about the size and condition, we did book a standard double but this was taking the mick, there were holes in the wall as seen attached file. My fiance not liking me being upset went to reception where he said we want to be moved or have a full refund and we would go elsewhere, we were moved to room 16 which we were told was the biggest standard double available. It was alot bigger but so so tired chipped paint everywhere, and still not worthy of the price tag, it was boiling hot so we quickly unpacked and went straight out, on returning in the evening, we opened the windows to let some air in, it was unbearably hot, the pathetic excuse for a fan was not worth turning on and when we did it made clonking noises and at one point came off the spindle. We had to sleep with the door open and keep the fire exit open to let air in but this also meant that hundreds of flies we seemed to be by the laundry room so that came with noise from 7am. Got up first morning to find no toiletries in the bathroom, so my fiance
Stayed 3 nights in Jul 2022
Response from GM at The Dolphin on 4 Aug 2022
Dear Katie, Please accept my apologies for the inconvenience caused. I have passed your comments to our housekeeping team. Due to heat, it is difficult to manage the temperature in hotel and we are replacing and adding more fans. Once again, please accept my sincerest apologies for what you experienced.

6/10 Okay

Linda

Liked: Cleanliness, staff & service
The hotel is convenient for the city centre and the staff are friendly and helpful.
Stayed 3 nights in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Linda, Thank you for your feedback. Kind regards.

4/10 Poor

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Give it a miss.
This is supposed to be a Mercure - it drags that name down. Old building doesn't mean it has to be grubby - but it is. Stained ceilings, bathrooms where showering will soak the floor no matter what you do, the bed is the softest and most uncomfortable things you'll sleep on. Soap not refilled in shower (so housekeeping not checking these basic things). £120 for this - premier inn is miles better. Pros - friendly staff, parking cheap at £5 for 24 hours. Good location.
Stayed 1 night in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Thank you for your feedback and please accept my apologies for the inconvenience caused. Your feedback has been passed on to the relevant teams. The soap dispensers aren't refillable, we only replace them once emptied. Kind regards.

6/10 Okay

Gurkiran

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Gurkiran, Thank you for your feedback and please accept my apologies for the inconvenience caused. Kind regards.

6/10 Okay

Gurkiran

Stayed 2 nights in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Gurkiran, Thank you for your feedback and please accept my apologies for the inconvenience caused. Kind regards.

8/10 Good

Brendan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The staff was very helpful, the phone in my room wasn't working properly, but a member of staff came to the room and asked if I was alright and needed anything. I did say I wanted to order a taxi and he did right away and apologised about the phone. I would definitely recommend this hotel.
Stayed 1 night in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Brendan, Thank you for your feedback and please accept my apologies for the inconvenience caused. Your feedback has been passed on to the relevant teams. And thank for you're recomodation. Kind regards.

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay in a UNESCO property. Great location to Old Town area. Would do it again!
Stayed 2 nights in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Doug, Thank you for your feedback. Kind regards.

2/10 Terrible

Xiaona

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad experience
Stayed 1 night in Jul 2022

4/10 Poor

Louise

Stayed 1 night in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Louise, Thank you for your feedback and please accept my apologies for the inconvenience caused. Your feedback has been passed on to the relevant teams. Kind regards.

2/10 Terrible

Jonny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay at this hotel
I would not recommend this hotel to anyone. It’s a shame they called “Mercury Hotel”. The room was horrible, old and stinky. The worst was the car park. They didn’t say anything about the £5 charge and after 6 days I got a parking charge notice.
Stayed 1 night in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Jonny, Thank you for your feedback and please accept my apologies for the inconvenience caused. Your feedback has been passed on to the relevant teams. Kind regards.

2/10 Terrible

Evgeny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible. Hotel is like a big trash
Stayed 1 night in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Evgeny, Thank you for your feedback.

8/10 Good

Andrew

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from GM at The Dolphin on 2 Aug 2022
Dear Andrew, Thank you for your feedback. Kind regards.