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Reviews of Macdonald Elmers Court Hotel

4 out of 5
Macdonald Elmers Court Hotel
South Baddesley Road, Lymington, England

Reviews

7.6

Good

Rating 10 - Excellent. 157 out of 526 reviews" "
Rating 8 - Good. 180 out of 526 reviews" "
Rating 6 - Okay. 108 out of 526 reviews" "
Rating 4 - Poor. 58 out of 526 reviews" "
Rating 2 - Terrible. 23 out of 526 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very handy for ferry to Yarmouth Isle of Wight, literally around the corner. Very clean Well equipped and comfortable bedroom. Sadly breakfast food was luke warm Upon our complaint the waiter/manager came out with a food thermometer to check and removed quite a lot of items. Solent dining area not very clean remnants of chips and crumbs on the floor around table. Reception was informed we await feedback.
Stayed 1 night in Apr 2024

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property with a nice spa area. Peaceful and tranquil with easy access to New Forest walks. Chalet staff good and friendly. Restaurant nice ambience to eat in. Food good. I thought they let themselves down at Breakfast. Food not ready at the same time. When they run out of things they were slow to refill empty trays. It meant you couldn't eat the whole of your breakfast at the same time. Very Disappointing.
Stayed 3 nights in Mar 2024
Response from GM on 20 Mar 2024
Dear Russell,Thank you for your lovely review. We hope to see you again soon.I will address the issue you have raised regarding breakfast.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at this hotel, and look forward to returning. The staff were brilliant and welcoming.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Dianna,Thank you for your feedback. We hope to see you again here at Elmers Court soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 26 Feb 2024
Dear Emily,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Tom

Travelled with partner
Liked: Staff & service
Overall the building and the setting was nice, and the staff were very helpful and friendly and the room was spacious and clean. Unfortunately there were a few things that really let us down for us: 1) The room was quite dated and in need of modernisation. There were no plug sockets anywhere near the bed, the only socket being for a lamp which was not a standard UK plug so it was not possible to charge a phone or anything else anywhere near the bed. 2) We booked this hotel in no small part because we intended to use the tennis courts - these were in very poor condition, one I would say was pretty much unplayable, the other we attempted to play on and slipped over twice. The surface was very worn and covered in moss making it slippery. This was in February, but it was a dry day and shouldn’t have been that slippery had the surface been in reasonable condition. 3) We didn’t use the spa, but we did use the pool which was also quite dated. The steam room and sauna were nice, but the pool was quite busy with children when we were there late Sunday afternoon. Given the marketing as a “spa” if that was the premise I had booked under I would have been disappointed. I noted there are “adult only” times but these were quite off peak times when you probably won’t be using the pool. The photos also suggest there is a hot tub/jacuzzi which it transpires is actually just a corner of the pool which jets so it is the same temperature as the pool and is not a hot tub.
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Tom,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Jennifer

Business traveller
Liked: Staff & service, amenities
Beautiful surroundings and such lovely staff. Rooms are a bit tired and I don't think, as a lone female traveller, I would stay in the room away from the main building. Next time I will try to say on a higher level near to the main building. All in all a good stay with fabulous staff.
Stayed 1 night in Jan 2024
Response from GM on 6 Feb 2024
Dear Jennifer,Thank you for your feedback. I am glad that overall you enjoyed your stay. I will of course look into the points you have raised as we continue to improve the product here at Elmers Court.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Forest
Really lovely hotel, ideal location
Stayed 2 nights in Dec 2023
Response from GM on 15 Dec 2023
Dear Linsey,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Martin

Stayed 2 nights in Dec 2023
Response from GM on 7 Dec 2023
Dear Martin,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Bethan

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from GM on 7 Dec 2023
Dear Bethan,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the New Forest and Lymington with nice grounds and outdoor and indoor swimming pools.
Stayed 2 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Timothy,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that to get to the Isle of Wight Ferry was 7 minute walk. The staff in all areas were good natured and helpful. the room was just lovely and in a wonderful setting and felt more like an apartment than just a room. Lovely quality fittings, bed very comfortable with feather pillows, white fluffy towels in the bathroom. Felt very luxurious and the breakfast - great choice served with a smile. our eve meal was very tasty. Can't fault this grand building with all amazing spa and pools and great accomamdtion. Will most certainly stay again.
Stayed 2 nights in Nov 2023
Response from GM on 29 Nov 2023
Dear Christine,Thank you for your feedback. I am delighted you enjoyed your stay and we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

aviraj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short weekend break.
Surprised my wife and must the staff were really helpful and friendly, the infrastructure is a little outdated but the service was spot on. Enjoyed every bit of it and will definitely be back.
Stayed 1 night in Nov 2023
Response from GM on 13 Nov 2023
Dear aviraj,Thank you for your review. We do hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Andrew

Liked: Cleanliness, staff & service
Tierd units.
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Dear Andrew,Thank you for your feedback. We continue to develop the product here at Elmers Court and hope you will try us again in the future.Kind regardsMark WattsGeneral Manager

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Very quaint & traditional style, bar & restaurant could do with modernisation and revamp for younger clientele
Stayed 1 night in Sep 2023
Response from GM on 16 Oct 2023
Dear Angela,Thank you for your feedback I will look into this and see where we can make changes to improve in this area.Kind regards,Mark WattsGeneral Manager

8/10 Good

Greta

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Dear Greta,Thank you for your review. We look forward to seeing you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Marion

Travelled with partner
Beautiful main building and wonderful grounds but in need of refurbishment. As this was a hotel stay we expected to be in the main building but all the hotel rooms are in lodges a short walk away - not good if it’s raining. Lovely staff who were very helpful.
Stayed 3 nights in Oct 2023
Response from GM on 13 Oct 2023
Dear Marion,Thank you for your feedback. We try and make it clear that all our hotel rooms are way from the Manor house. I do apologise for this.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Wendy

Stayed 1 night in Oct 2023
Response from GM on 30 Oct 2023
Dear Wendy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okay

michael

Stayed 4 nights in Sep 2023
Response from GM on 4 Oct 2023
Dear Michael,Thank you for your rating. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Nassir

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 25 Sept 2023
Dear Nassir,Thank you for your feedback. I hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 25 Sept 2023
Dear Nicholas,Thank you for your feedback. We hope to see you again in the future.Kind regards,Mark WattsGeneral Manager

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Attractive, well-manicured grounds surround an impressive hotel frontage, with a large lawn leading down to the estuary and marina. Regarding the accommodation I was surprised and disappointed to learn that my 'Super Deluxe' room was NOT in the hotel building but in a block of two-level apartments a short walk from the hotel - this was not mentioned anywhere at the time of booking, nor was the steep set of stairs leading to the top level I had been allocated. The room itself ('1a') was well appointed, though the decor was somewhat dated and in need to attention e.g. evidence of flooding on the bathroom door and bath panel, missing fascia on the shower controls, as well as hanging cobwebs from the pendant light in the room. Also there was no guide to hotel facilities in the room. Breakfast was adequate but not of the sophistication to match the hotel's image and room rates. In summary, I enjoyed the Macdonald Elmers Court and would return after a refurb, despite my stay being not worth the money I was charged. I recommend less focus on the fur coat, more on the knickers.
Stayed 3 nights in Sep 2023
Response from GM on 25 Sept 2023
Dear Martin,Thank you for your review. We hope you will stay with us again in the future. We try to ensure all information and photos reflect our property and will continue to review this.Kind regards,Mark WattsGeneral Manager

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
2 night stay
Lovely 2 night stay. Would return. Our room was a separate lodge which weren’t aware of befote. Very roomy . C out of of had a bigger tv on the wall plus fridge considering the size. Dinner was in the main hotel and breakfast was in the building where the gym was so not ideal when it was raining . Gym needs a makeover. Weren’t acknowledged and anyone could walk in. When I said we hadn’t been before, was just told to take a towel, when I asked where everything was , was told that way . Would be nice in good weather as also had an outdoor pool. Dinner was lovely but pricey . Isle of Wight ferry 5 mins walk away . Lymington town around half an hour walk. Would recommend overall
Stayed 2 nights in Sep 2023
Response from GM on 25 Sept 2023
Dear Lisa,Thank you for your review. I am glad that overall you enjoyed your stay. I will pick up your points with the leisure teams as support should be offered to all residents.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Y A

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from GM on 25 Sept 2023
Dear Y A,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 Poor

naomi

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great stay
Ok, but not 4 star Good things- nice outdoor pool, was a hot day so appreciated, although not heated. Nice comfy sun beds. Nice lady at check in, free parking, beautiful surroundings, breakfast nice Not so good things - the hotel is meant to be 4 star but I would say it’s not. The room we stayed in was not clean, there was mould on the net curtains, the bed had stains on the mattress, the mattress is probably as old as the building. The topper was two singles on a king bed, and poorly fitted. The mattresses also have not been turned as recommended by the manufacturer. The room had dust behind the bed and on the lights. The coffee area in the room had coffee stains up the wall. There was enough supplies for one hot drink in the room. Unfortunately it was one of the most uncomfortable nights I’ve had in a hotel! Not what I’d expect for nearly £200 per night. I did make a complaint in the morning to the manager, but really didn’t feel like anything would change, or like she actually cared.
Stayed 1 night in Aug 2023
Response from GM on 1 Sept 2023
Dear Naomi,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

2/10 Terrible

Guy

Stayed 1 night in Aug 2023
Response from GM on 11 Sept 2023
Dear Guy,Thank you for your constructive feedback. We were sorry to read that we were unable to meet your expectations on this occasion. Please accept my sincere apologies for the issues you encountered. As General Manager I value your feedback immensely and take on board your points. The necessary action will be taken to rectify the points raised where possible.We hope you will try us again in the future and we would look forward to welcoming you back.Yours sincerely,Mark WattsResort General Manager

6/10 Okay

stephen

Not the usual Macdonald`s standard
We have stayed in many Macdonald hotels over the years but Elmers Court is not their usual standard. We had issues with the shower gel, loo rolls and tissues not being replaced in our room and the breakfast wasn`t great (very poor poached eggs) so we had breakfast elsewhere after the 2nd day. Overall the hotel seemed tired. This is a pity as the location is lovely and very convenient for many local attractions.
Stayed 5 nights in Aug 2023
Response from GM on 1 Sept 2023
Dear Stephen,Thank you for your feedback. I am sorry we did not reach your expectations and will work to resolve this moving forwards. We hope you will try us again.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from GM on 1 Sept 2023
Dear Rob,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Heather

Stayed 1 night in Aug 2023
Response from GM on 1 Sept 2023
Dear Heather,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Kim

Stayed 1 night in Jul 2023
Response from GM on 27 Jul 2023
Dear Kim,Thank you for your feedback. We hope you will visit us again in the future.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Simon

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Needs modernising.
We were put in the annexe which is a large block of rooms outside the main house. Quite tired and very expensive for what you get. I felt like we were at Maplins from Hi-de-Hi.
Stayed 1 night in Jul 2023
Response from GM on 18 Jul 2023
Dear Simon,Thank you for your feedback. Sadly all our hotel accommodation is situated in this area of our grounds. I am sorry if this was not what you were looking for. Kind regards,Mark WattsGeneral Manager

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from GM on 18 Jul 2023
Dear Carol,Thank you for your review. I am delighted you enjoyed your stay.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Donna-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from GM on 11 Jul 2023
Dear Donna-Marie,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Sarah

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from GM on 11 Jul 2023
Dear Sarah,Thank you for your feedback which we take on board and will work to resolve moving forwards.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Erin

Stayed 2 nights in Jun 2023
Response from GM on 18 Jul 2023
Dear Erin,Thank you for your feedback. We continue to work to improve our offering here at Elmers Court and hope you will try us again in the future.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel and Spa
Great hotel with lovely rooms. The staff was very friendly. The food was very nice. The spa was a great experience
Stayed 1 night in Jun 2023
Response from GM on 28 Jun 2023
Dear Madeleine,Thank you for your review we hope to see you again soon.Kind regards,Mark WattsGeneral Manager

2/10 Terrible

Christopher, Eastleigh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very tired and shabby hotel. Untrained young staff silly prices (£5.50 for a small coke)
Stayed 1 night in Jun 2023
Response from GM on 28 Jun 2023
Dear Christopher,I am sorry to read this we monitor our pricing in line with other hotels of similar standard in this area but I am sorry if this did not feel value for money.We will continue to improve and train the teams.Kind regards,Mark WattsGeneral Manager

2/10 Terrible

Richard

Stayed 2 nights in Jun 2023
Response from Paul deSteCroix-Hanson Operations Manager on 16 Jun 2023
Dear Richard,I'm sorry to hear that your stay did not go as expected, and that we did not hear anything about it whilst you were here. Please feel free to get in touch with us directly so we can better understand.

10/10 Excellent

Katy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a deluxe family room which had an adjoining room with little bunk beds. Perfect for a family stay away. The swimming pool was great. The breakfast was lovely. The grounds and setting are beautiful. We’ll definitely stay again. Really good location too.
Stayed 2 nights in May 2023
Response from GM on 7 Jun 2023
Dear Katy,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Holly

Stayed 1 night in Jun 2023
Response from GM on 7 Jun 2023
Dear Holly,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Stephen

Stayed 1 night in Jun 2023
Response from GM on 7 Jun 2023
Dear Stephen,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We booked a Saturday night to go to a wedding locally and we knew our room wouldn't be ready when we got there but when we asked if we could change somewhere, the staff were pretty unhelpful. We ended up changing in the toilets. The rooms were clean and spacious but breakfast was also disappointing. The senior staff member there was positively rude towards some people who tried to seat themselves and was stropping around the room so much we were afraid to ask for anything; lots of people had to clear plates from their own tables because they were just let pile up. Considering we paid over £300 for a room per night it was pretty poor value for money and far too expensive for what it was. Next time we'll get an Air B&B.
Response from GM on 7 Jun 2023
Dear Kevin,I am sorry to hear your comments and will address this with the food and beverage team as this is not the normal feedback we get at breakfast. Sadly we don't have changing facilities other then toilets to offer guest before check-in. I am sorry about this.Kind regards,Mark WattsGeneral Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lovely hotel but family room tiny
Room was lovely but bunk beds were too small for my two boys to sleep in. Think this should be stated on the room description.
Stayed 1 night in May 2023
Response from GM on 31 May 2023
Dear Laura,Thank you for your review. I am glad you enjoyed your stay. We will look to add the dimensions of these beds moving forwards.We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GM on 29 May 2023
Dear Hannah,Thank you for your review. We look forward to welcoming you back to Elmers Court soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from GM on 29 May 2023
Dear Edmund,Thank you for your review. We look forward to welcoming you back to Elmers Court soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from GM on 22 May 2023
Dear Paul,Thank you for your review. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and its facilities were excellent. The room was very comfortable. He food however was variable. We ate in the main restaurant one night and my flat-iron steak was almost inedible and resistant even to a sharp knife. Breakfast was fine but I think it is something of a cheek to charge extra for certain alternatives when the standard breakfast is quite expensive
Stayed 2 nights in May 2023
Response from GM on 17 May 2023
Dera Paul,Thank you for your feedback. I am glad you enjoyed your stay. I will investigate the food issue you had and ensure this is not replicated. We are planning an exciting new menu in the next few weeks.We do hope to see you again soon.Kind regards,Mark WattsGeneral Manager

10/10 Excellent

Steven

Stayed 1 night in May 2023
Response from GM on 17 May 2023
Dear Steven,Thank you for your feedback. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from GM on 17 May 2023
Dear Catherine,Thank you for your feedback. We hope you can visit us again soon.Kind regards,Mark WattsGeneral Manager

8/10 Good

Stephen

Stayed 1 night in May 2023
Response from GM on 31 May 2023
Dear Stephen,Thank you for your review. I am glad you enjoyed your stay. We hope to see you again soon.Kind regards,Mark WattsGeneral Manager

6/10 Okay

Hilary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely property to stay in but the dining options let it down for us. We arrived to be told that because if an event being held that the food options that evening were limited. It turned out that only a bar menu was available (even though they state that they have a restaurant, bar and Italian restaurant on site). Also we were given different times that the food would be available until by different members of staff. It turns out that the main restaurant menu only has 1 vegetarian option on it for the whole week. So we ended up going to the local pub each evening. Also a lot of the hotel information re the Spa etc relies on you having internet connection and the signal in the room was very unstable. A lovely venue which for us was let down by the food service and lack of easily accessible information on how things worked onsite.
Stayed 3 nights in May 2023
Response from GM on 11 May 2023
Dear Hilary,Thank you for your review. I will investigate the miscommunication on opening time for the Solent. Our Waterford restaurant doe fill up so I am sorry if this was full which limited your options. We are working on extending opening hours as the summer trading kicks in for the Italian restaurant.We are also changing all our menus over the next couple of week to widen choice.We do hope you will try us again in the near future.Kind regards,Mark WattsGeneral Manager