The service of the staff was excellent. Reception were very helpful, friendly and charming. We had afternoon tea which as excellent and then dined there one evening. The room was clean and beautifully presented and very comfortable.
My only fault that one afternoon we ordered drinks which half an hour later did not arrive, and when we asked for the cheese platter after dinner to be sent to our room, it didn't arrive either. On both occasions we advised reception and they apologised and ensured it did not appear on the bill, but we would have preferred to have had the drinks and cheese!
Staff without exception were welcoming, attentive and very friendly. We had breakfast and dinner in the restaurant, both were very good and dinner particularly was superb. Bedroom was ok, the skirting boards were dusty and could do with a more thorough clean. Pillows are awful, far too soft.
Lovely big rooms,plenty of room to play hide & seek with my 2 year old!
Pool not very big,or deep,but perfect to have a splash & unwind after a long car journey.
Staff were incredibly friendly and always happy to give a balloon and a big fuss to our little girl at mealtimes.
The toiled didn't flush in our room,when we arrived,but we reported it,and it was fixed straight away. We also had a very speedy delivery when we ordered room service on one night of our stay.
Overall a very enjoyable stay,with good food and friendly helpful staff.
Will defiantly stay here again.
We stayed at this hotel the night before leaving on a cruise. The location was very good - short taxi rides from the train station and to the cruise terminal. In fact, on a clear day, you could easily walk if you wish. The hotel was very nicely appointed and our room was clean and comfortable. We enjoyed the buffet breakfast offered for 10 pounds per person. All in all, an excellent experience prior to departing on our cruise.
lovely hotel and great breakfast, plenty of choice
We had to get a taxi to GunWharf quays which cost £10 as it was too far to walk to the centre
We used our car the next day and used the Park and Ride which was excellent. £3 ret
Lovely stay again. Service, comfort all wonderful nothing too much trouble. I noted that the tables outside had bee further away from the bedrooms as I had complained last time about noisy and smoking inconsiderate guests. A nice touch and shows they listen.
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