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Reviews of Holiday Inn Farnborough, an IHG Hotel

4 out of 5
Holiday Inn Farnborough, an IHG Hotel
Lynchford Road, Farnborough, England

Reviews

8.4

Very good

Rating 10 - Excellent. 208 out of 500 reviews" "
Rating 8 - Good. 213 out of 500 reviews" "
Rating 6 - Okay. 48 out of 500 reviews" "
Rating 4 - Poor. 18 out of 500 reviews" "
Rating 2 - Terrible. 13 out of 500 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Farnborough Air field and Farnborough shopping area, with great restaurants. Also, Electric charging was available for our electric rental car which was a huge relief!
Stayed 2 nights in Apr 2024
Response from Robert Head - GM on 18 Apr 2024
Thanks for the great review, delighted you had a good stay with us and the electric charge bay was a relief for you.Kind regardsRobert HeadGeneral Manager

6/10 Okay

sandra

Room was ok but didn’t appreciate someone hoovering outside the door at 7.30 am on a Sunday morning
Stayed 1 night in Mar 2024
Response from Robert Head - GM on 2 Apr 2024
I am sorry to learn of the noise disturbance, I can appreciate how far form ideal this is on a Sunday morning.I will share your feedback with my housekeeping team to ensure this is reviewed.Kind regardsRobert HeadGeneral Manager

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok'ish
Stayed 1 night in Mar 2024
Response from Robert Head - GM on 21 Mar 2024
I am pleased to see the 4/5 review rating, please do let us know how we can turn ok'ish into great.Hope we have the pleasure of welcoming you back again.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Opeayo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 3 nights in Dec 2023
Response from Robert Head - GM on 26 Feb 2024
Delighted to see 'great service' really pleased you enjoyed your stay with us.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Business traveller, great friendly quick check in, room fine and service great
Stayed 1 night in Feb 2024
Response from Robert Head - GM on 16 Feb 2024
I am so happy you had a quick check-in and found the hotel service great.Hope we can welcome you back again soon.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert Head - GM on 18 Dec 2023
Thanks for the great review rating, much appreciated.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Robert Head - GM on 22 Dec 2023
Thanks for the excellent rating, hope to see you again.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Trevor

Stayed 1 night in Dec 2023
Response from Robert Head - GM on 22 Dec 2023
Thanks for the excellent rating, hope to see you again.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

SUNNY

Stayed 1 night in Dec 2023
Response from Robert Head - GM on 18 Dec 2023
Thanks for another great review, really pleased how well you enjoy your stays here.Thank you for the chocolates for the team, they are thoroughly being enjoyed.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Eparama

Stayed 1 night in Dec 2023
Response from Robert Head - GM on 12 Dec 2023
Thanks for the great review, really appreciate you sharing your experience.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Dec 2023
Response from Robert Head - GM on 12 Dec 2023
Thanks for the great review, really appreciate you sharing your experience.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Marek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Robert Head - GM on 23 Nov 2023
Thanks for the positive mention, great you enjoyed your stay with the hotel.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never dissapointed
Great hotel,I have stayed in many holiday Inn hotels but this one is the best by far.great service.staff are wondrful andfriendly.we have stayed here many times and will come back again.
Stayed 1 night in Nov 2023
Response from Robert Head - GM on 22 Nov 2023
Thanks for sharing, really pleased to see the hotel team consistently deliver.We can't wait to see you again soon.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

ANNA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really wasn’t expecting much but pleasantly surprised. All staff very friendly upbeat and polite, ate in the dining room and food quality was excellent. Breakfast was a very high standard lots of choose, breakfast area immaculate. Room was really nice good 3 star hotel absolutely immaculately clean. Thanks for a great stay
Stayed 1 night in Nov 2023
Response from Robert Head - GM on 22 Nov 2023
I'm delighted to hear you had such a positive experience! It's wonderful that the staff were friendly and the dining experience exceeded your expectations. We're thrilled to have provided you with a clean and comfortable room. Thank you again for your kind words, and we look forward to welcoming you back in the future!Kind regardsRobert HeadGeneral Manager

10/10 Excellent

DEREK

Stayed 1 night in Nov 2023
Response from Robert Head - GM on 20 Nov 2023
Thanks for the great review rating, great to see you had a lovely experience.Kind regardsRobert HeadGeneral Manager

8/10 Good

Dereck

Business traveller
Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Holly on 13 Nov 2023
Thanks for the scoring, glad you had a great stay.Kind regardsHollyFront Office Supervisor

10/10 Excellent

Kerry

Stayed 2 nights in Nov 2023
Response from Robert Head - GM on 7 Nov 2023
Thanks for you review rating, great to see your stay was relaxing and enjoyable.Kind regardsRobert HeadGeneral Manager

8/10 Good

garry

Stayed 1 night in Nov 2023
Response from Robert Head - GM on 6 Nov 2023
Pleased to see the scoring and know your stay was relaxing and comfortable.Hope we can welcome you back again in the future.Kind regardsRobert HeadGeneral Manager

8/10 Good

michael

Stayed 1 night in Nov 2023
Response from Robert Head - GM on 6 Nov 2023
Thank you for the review rating, pleased to see overall an enjoyable stay.Hope we can welcome you back again in the future.Kind regardsRobert HeadGeneral Manager

6/10 Okay

Peter

Stayed 1 night in Oct 2023
Response from Robert Head - General Manager on 4 Nov 2023
Thanks for your review, sorry to see it wasn’t a perfect stay.Hope to see you again soon for a better experience.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

narsi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Oct 2023
Response from Robert Head - General Manager on 27 Oct 2023
Fantastic to see you had such a great stay with us.Hope to welcome you back again soon.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Robert Head on 25 Oct 2023
Thanks for your review, appreciate the score.Hope to see you again soon.Kind regardsRobert Head General Manager

10/10 Excellent

Martin

Stayed 1 night in Oct 2023
Response from Robert Head - General Manager on 20 Oct 2023
Thanks for your feedback, great to see you had a good stay.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean and tidy the staff were very friendly and professional and helpful Carparking is very good. David RH London
Stayed 2 nights in Oct 2023
Response from Robert Head - GM on 20 Oct 2023
Great to see you found the hotel clean and tidy and the team looked after you well.Hope to see you again soon.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay.
The kitchen is the best. I would highly recommend having dinner here.
Stayed 1 night in Oct 2023
Response from Robert Head - GM on 9 Oct 2023
The kitchen team will be delighted to read this, thanks for sharing and recommending us.Kind regardsRobert HeadGeneral Manager

8/10 Good

Martin

Stayed 1 night in Oct 2023
Response from Robert Head - GM on 9 Oct 2023
Great to see a solid 8 out of 10, thanks for your review.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay. Room was excellent. Very clean and quiet.
Stayed 1 night in Sep 2023
Response from Robert Head - GM on 6 Oct 2023
Great we could welcome you back, so pleased you've enjoyed another visit with us.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Darrell

Stayed 1 night in Sep 2023
Response from Robert Head - GM on 20 Sept 2023
Thanks for the 10/10 review, great you enjoyed your stay.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

ANDREW

Stayed 2 nights in Sep 2023
Response from Robert Head - GM on 18 Sept 2023
Thanks for the great rating, appreciate it and am pleased you had a good stay.Hope to see you again soon.Kind regardsRobert HeadGeneral Manager

6/10 Okay

Mark

Business traveller
Disliked: Staff & service
Decidedly average, for the price. Room smelt damp, lighting was poor. TV channels were strangely mixed up. Prefered the Aviator up the road! Wouldn't recommend overall.
Stayed 2 nights in Sep 2023
Response from Robert Head - GM on 6 Sept 2023
Dear Mark,Thanks for sharing your feedback, sorry the hotel was only average and you wouldn't recommend.I'll be sure to check in on the TV channels and the room feedback.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Desiree

Stayed 2 nights in Aug 2023
Response from Robert Head - GM on 1 Sept 2023
Thanks for the great review score, appreciate the feedback.Hope to see you again in the future.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2023
Response from Chelsie Bones on 21 Aug 2023
Dear Jonathan,Thank you for taking your time to leave your feedback we appreciate it,I hope we can welcome you back to the hotel soon,Kind Regards,Chelsie Bones

8/10 Good

Grant

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Robert Head on 19 Aug 2023
Dear Grant,Thank you for taking the time to leave your feedback we appreciate,Kind Regards,Robert Head

10/10 Excellent

Sekaia

Stayed 2 nights in Aug 2023
Response from Robert Head - GM on 9 Aug 2023
Thanks for a top 10 rating, I hope we can welcome you back again.Kind regardsRobert HeadGeneral Manage

10/10 Excellent

Laura

Stayed 1 night in Jul 2023
Response from Robert Head - GM on 25 Jul 2023
Great to see a 10 out of 10 review. I hope we can welcome you back again in the future.Kind regardsRobert HeadGeneral Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Robert Head - GM on 25 Jul 2023
Thank you for your review, hope to see you again in the future.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Steve

Stayed 1 night in Jul 2023
Response from Robert Head - GM on 24 Jul 2023
Dear Steve,Thanks for the great rating, really appreciated.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Paul J

Stayed 4 nights in Jul 2023
Response from Robert Head - GM on 24 Jul 2023
Dear Paul J,Thanks for the great rating, really appreciated.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

ANDREW

Stayed 2 nights in Jul 2023
Response from Robert Head - GM on 24 Jul 2023
Dear Andrew,Thanks for the great rating, really appreciated.Kind regardsRobert HeadGeneral Manager

8/10 Good

Steven

Stayed 1 night in Jul 2023
Response from Robert Head - GM on 12 Jul 2023
Dear Steven,Thank you for your review, great to have you with us.Hope we can see you again in the future.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Steven

Stayed 1 night in Jul 2023
Response from Robert Head - GM on 12 Jul 2023
Dear Steven,Thanks for taking the time out to share a score with us, great review, pleased to see you enjoyed your stay with us.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Ann

Stayed 1 night in Jul 2023
Response from Robert Head - GM on 12 Jul 2023
Dear Ann,Thanks for the great review, pleased to see you enjoyed your stay with us.Kind regardsRobert HeadGeneral Manager

6/10 Okay

Lindsay

Stayed 1 night in Jul 2023
Response from Robert Head on 9 Jul 2023
Dear Lindsay,Thank you for leaving your a score for us we do appreciate it,Kind Regards,Robert Head

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Robert Head on 5 Jul 2023
Dear Tracy,Thank you so much for taking time to leave your feedback for us its greatly appreciated,I am over the moon to hear you had a very comfortable stay.I do hope we can welcome you back again soon,Kind Regards,Robert Head

6/10 Okay

Adel

Stayed 1 night in Jun 2023
Response from Robert Head - GM on 10 Jul 2023
Dear Adel,Thanks for the review, sorry to see only a 3/5.Kind regardsRobert HeadGeneral Manger

2/10 Terrible

Kat

Stayed 1 night in Jun 2023
Response from Robert Head - GM on 15 Jun 2023
Dear Kat,Sorry to see your less than favourable review, unfortunately, your one-word review does not assist to understand where we went wrong.Don't hesitate to get in touch if I can help in any way.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything good. Nice service
Stayed 1 night in Jun 2023
Response from Robert Head - GM on 13 Jun 2023
Dear Kamal,Wonderful review, thanks for sharing.Kind regardsRobert HeadGeneral Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off stay
Basic but very comfortable room. Staff very friendly and helpful. Breakfast superb
Stayed 1 night in Jun 2023
Response from Robert Head - GM on 13 Jun 2023
Dear Peter,Thanks for highlighting the great service from the team and superb breakfast.Kind regardsRobert HeadGeneral Manager

10/10 Excellent

Luis

Stayed 1 night in Jun 2023
Response from Robert Head - GM on 10 Jul 2023
Dear Luis,Thanks for your review, hope to see you again soon.Kind regardsRobert HeadGeneral Manager

8/10 Good

Suresh

Stayed 1 night in May 2023
Response from Robert Head - GM on 30 May 2023
Dear Suresh,Thanks for taking the time to a review, hope we can welcome you back soon.Kind regardsRobert HeadGeneral Manager